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CB Fast Food Chains Church's Chicken poor customer service!
Church's Chicken

Church's Chicken review: poor customer service! 85

C
Author of the review
12:00 am EDT
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On Wednesday, May 9, I took my two children into the restaurant on the corner of Thompson Lane and Nolensville Road in Nashville, TN. It was around 9:45pm. My youngest son, 11 yrs. old, wanted a #3 (10 burgers, 2 fries, and 2 drinks), but he wanted to replace one of the fries with a piece of chicken and a biscuit. When he was told he couldn't do this, he asked for a # 3, and in addition to that, he wanted the piece of chicken a biscuit. My oldest son, 17 yrs. old, wanted a #1 (4 burgers, 1 fry, and a drink). I asked for a #6 (3 pieces of chicken, a biscuit, a side item, and a drink). The person taking the order #1 didn't repeat the order back, #2 didn't give us enough cups, and #3 only gave my youngest son the piece of chicken and biscuit. When I pointed out the mistake, some lady came over to ring up the other part of the order. I said that I didn't think I should have to pay for it since it was the cashier's mistake. She responded by saying, "You think you should get this free?" , and I said that I thought I should. She said, in a smart tone, "I don't think so." I said that at least I should get a discount, but she never gave me one. I think that if the cashier had repeated back the order, the mistake wouldn't have happened.

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Jasmine Dotson
US
1 comments
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Sep 03, 2023 10:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

i love when i pay an arm and a leg for food and don’t get my full order and it’s not even that good like just love it it’s my favorite thing thank you for incompetent people really i love starving

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safety chemas
Brownsville, US
2 comments
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Sep 09, 2023 9:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I had to wait over 15minutes to get my meal. No apology or explanation was given. Nor did they thanked me when I left.

Cashier: Naomi G

Date: 8/29/23 @ 12:20PM (I arrived at 12:05)

Check# 30013

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Johnnie Roberts
st.louis, US
1 comments
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Sep 10, 2023 2:15 am EDT

i went into the restaurant ordered a three piece , i had to wait 10 minutes when i got it the biscuit was not there,i ordered fries and i got 15 fries for a med order ,the service is horrible ,i dont recommend any body go there

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Johnny Robinson
US
1 comments
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Nov 04, 2023 6:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

On October 29, 2023 I ordered food online and the business refused to give me my food without any reason. They locked me out of the building and refused service.

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monalisa cabrera
US
1 comments
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Dec 03, 2023 5:24 am EST
Verified customer This complaint was posted by a verified customer. Learn more

All the workers were on there phone at lunch rush nothing was being done once food was gotten it was cold this is not good service

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    980 Hammond Drive, Suite 1100, Atlanta, Texas, 30328, United States
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  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Church's Chicken Category
Church's Chicken is ranked 36 among 60 companies in the Fast Food Chains category
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poor customer service!
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