Church's Chicken
Reviews and Complaints

I placed an order for a 10 piece mixed family order with biscuits and 2 sides thru the drive thru.
After arriving home; I discovered my order was incorrect. I received an 8 piece dark. I was very disappointed because the young lady who took my order was very rude.
I would like to be compensated for the $27.57 I spent for my chicken order.
I will be awaiting your response.
Albert Satchell
891 Lakeland Park Circle
Mart TX 76664
[protected]@yahoo.com
Time of purchase: 8:11 pm
Merchant ID: [protected]
Approval Code: 101518
Inv. # 000029

I went in thru the drive thru ordered and paid then was told that chicken would take 12 minutes after I paid. Girl at the drive thru had an attitude already. I waited almost 1 hour for my meal and she didn't bring the biscuits or large side then gets mad when I repeated the side and gets an attitude so I got one then she tells me not to get an attitude with her and says she won't give me anything after I paid for it I got mad and cussed she then goes to the front of my vehicle to get my license plate and says I will get you in the streets. I called the cops for her threatening me. I want this girl fired she is rude and I will sue your company if this is not resolved.

2 weeks ago I pickup fish diner to go for my mother, she informed me that all 8 pieces of fish was way over cooked unable to eat, so she called the store on 350 Effingham St Portsmouth VA. Have been going there the store opened and never any problems until now. They said next Friday come by and they will replace the diner. I brought my receipt to drive through and the girl said unable to replace the diner because they will come up short, so I purchased a family mix chicken diner anyway like I do at least 4 times a month. I can not believe they would not honor what they told us. I'm very disappointed, not the money its the principle. Was a devoted customer, but will not go there anymore.

The restaurant at New Hall's Ferry and Parker Road in Florissant, MO exercises no hygiene rules. Employees repeatedly clock in and without attempting to wash hands begin to serve/ handle food. Disregard that customers have just witnessed them coming from the restroom, taking a smoke break or scratching their heads even. This is not a one time observation. I've long since resolved to never again eat chicken from the estate but occasionally stop for only the fried okra. Management exercises no control over this. Coming into the restaurant, loud mysic with sexually explicit lyrics can be heard being played from employees personal devices in back of the store and at times from it being placed in the small dining room. Cleanliness of the equipment is of no concern and layers of grease and grime are visible on every piece of equipment. Storage for food service containers are noticeably filled with crumbs and dust from flour. If this establishment is being inspected by the health department then that department either turns their eyes away or have no concern for the health of patrons.

I veronica call in a order of livers cook soft not hard at 7:30pm Friday night and told the lady that answer the phone I was on my way after she asked me what time I be there. After arriving at churches going in to pick up my resident lives they were not ready and was not in the grease cooking
And they weren't looking for the cook he outside sitting down on the curb on his cellphone with his headphones. This is not the only time I have cum to churches chicken on your night crew for my resident either I'm waiting are my orders not right. Churches Chicken Night Crew it got to get better focus on your customers.

The order was extremely poor with 100% attitude she was rude to the beginning and too the end. Happened July 18th 2018 and time 3:49 and order number 65. Address 6234 w colonial drive. Rude girl name Chiquita J. Please call me ASAP [protected]. I suffer with panic and Anxiety after that experience it boosted sky high and I have proof from my doctor.

Hi my name is Randon Boykin and i am complaining about Henry Clayton the General manager he has disrespected me calling me all types of names and even tried to fight me because he thought myself and the assistant manager starletta brooks was wispering things about him i feel this os very unprofessional on Henry Clayton part as a General manager and something should be done in resolving this matter he done this act in front of customers starletta brooks and jessie watkins are my to eye witness and its on camera he has unjustly fired me for no apparent reason please and thank you for helping me resolve this matter

I went to a location in saraland Alabama, and placed in order they forgot a piece of my chicken so I call to tell them no answer, I called ten times and someone forward me to voicemail. This isn't the first time this has happened. The new manager they have seems like he doesn't no what he is during, I never had a problem with this location until he came along. A few of my neighbors agree as well

I went in at 10:30 this morning and ordered a 10 pc meal I come home to some Burnt macaroni and cheese why would i be getting burnt macaroni this early in the morning when they open at 10 I'm very disappointed really was looking forward to this macaroni for my kids and they can't even eat that because literally 80% of it is burnt my question is would the employees eat that no they wouldn't so why give it to the customers

I'd like to thank you for the free piece of chicken coupon for my birthday. I was behind one person when I placed my order. I immediately sat down in the lobby directly across from the register and proceeded to watch them serve the next 7 people who came in behind me. When I asked, I was told that I must have gone outside or left the lobby. I explained that I hadn't gone anywhere and had been sitting in the same spot since I ordered. There IS a camera in the lobby! At which point the person at the register rudely expressed "I am not going to get into it with you... she was insisting that I was lying. That I was NOT in the lobby when they brought my chicken out. I was with my granddaughter at the time, and by this time I was furious at the treatment I had been exposed to... we left without my birthday chicken. :(

The store in Newport News, Virginia on Jefferson Ave. The. Manager knew when she hired me that my identification was expired. Then when it was time for her to give me my pay check she called me and said that she is with holding my paycheck until I get a new identification card. She never once told me that when she hired me. My telephone number is [protected].

This location has been without air for at least 2 weeks in the cooking area. Tulsa has had 90 degree+ weather this last month and for the location to be so lax in getting things fixed is complete asinine. My child works there and almost had a heat stroke while trying to complete his shift. I will be posting on every website I can and also report them to the health department as well. Its too damn hot to not have air where they expect their employees to work and maintain a good working environment.

I redeemed 2 coupons and did not receive the free chicken leg and thy, the manager ( Veronica ) refused to give me the 2 free pieces after i redeemed the coupons frm survey mini in-front of her, and she was very rude and kicked me out of the store on AW Grimes Blvd in round rock Texas 78664, please call me at [protected] to resolve this complaint, or email me at [protected]@Live.com

Thanks,
Hisham ELBanhawy

I have a very bad experience at Church Chicken 2700 Candler Rd. Decatur, GA. I am visiting my daughter, I am from Detroit, I wanted to get the largest chicken mixed with white and dark meat. The employee told me that there were only 2 pieces of white meat in the whole store, so for my inconvenience I ask to get the last 2 piece along with the dark meat I had to settle for, but was refused. I addition I asked for an order of fries and there were no fries in the store. This was on a Thursday at 6:49 PM. I was totally appalled at this lack of service and understand way store are closing. The employees were rude on top of all of this. No customer service what so ever.

Within the last month every week I get food from churches chicken. But lately it's never ready the service is extremely SLOW I've waited at times 20-30mins. There's lots of p epole sitting waiting for there food and just to have order taken. It has never been like this slow. New workers/ Slow. In Detroit Michigan on Michigan Ave/ Cecil on the corner. Please get help there.

Had my son go to the restaurant on s Lindbergh on 6/23/18. He asked for chicken fingers that were not brown (we put in oven to cook more). He asked for the fish that was on the menu board, we don't have any. Slaw, Mac and cheese either. The lady behind him asked for tea none, a coke none. The tables were a mess. He said it seemed like the lady behind the counter just didn't want to make any effort. This was 4:00 in the afternoon! We always have loved your chicken but no more! How can you be out of coke and tea which was featured on a sign. This store needs to be cleaned up!

I am a regular customer with church's fried chicken and the manager a young woman would not honor a coupon for 10 piece chicken, two large sides and 4 biscuits at 12.99 u.S. Dollars.
Church's lost out on a sale and as well a customer.
What a loss for you and those that will not tolerate this kind of business.
I don't like the fact that i have a coupon and it is not honored. Why put coupons out there if we are going to be told can't find coupon code maybe it's from another church's store. What am i suppose to go from city to city looking for it? what a joke...

Store# 8769 - 905 avenue q. 806-747-1312
6-11-18 - date of offense
Order # 476404

I have let the bad service slide to many times and it's time to address it. This location is full of flies you can't eat in peace. It's disgusting. No one ever cleans the tables so we have to do it. Their always out of chicken and it's a chicken place. They tell us it will take an hour to have more made. So we leave. They stopped making spicy chicken since last year. I work in a law office down the street and this is a convenient location. I went today and asked for spicy chicken again for the 6th time and was told they did not have any. The mgr. Is extremely rude and just left me standing at the counter. My next step is to call food for thought and the health inspector and have them exposed on the news. I will be waiting on a response and would like free chicken coupons for the last 6 times I have gone. This store needs new management and training.

Good afternoon, I went to the Church's location in Austin TX by the lakeline mall area, so lakecreek/620 location and the rude and most inconsiderate manager that I spoke with his name is MESH. He is ignorant and rude and pretty much told me he has no proof of my purchasing the meal that that his staff had messed up that evening when I purchased my chicken... I ordered and wanted the 10 for $10 dark meat special chicken only and I didn't think to check till I got home that one of his staff ring me up for 10 piece chicken tenders. I am a firm believer that it's human nature to make mistakes just learn from them and move forward. And in this industry I can HONESTLY SEE a lot of people abusing that policy. But there are so many others that do NOT. So I precalled ahead to inform them I was on my way to get the corrected order. Keep in mind I was led to believe that it was going to get fixed which I was very pleased with the level of service, but the once I get inside the location it all just fell apart from there, the front counter gentlemen I had seen that night I came before. Me and my husband brought him up to speed w our incident. Now keep in mind I was told as long as I have my proof of purchase which I do they would correct the mistake they made and then the manager comes and says that he can NOT do anything bc we didn't bring back the food, and that it is POLICY that the only way to get it corrected is to bring in the incorrect or messed up food and they will swap the food. Even tho I had spoken to someone else over the phone the other night, this manager MESH pretty much said that he doesn't know if I really purchased and I told him that he can check videos and ask the cashier bc I remembered h that night and he just pretty much said I was lieing about the purchase, I mean really I have been a NURSE for 13 years and we have to those social skills to be in the field... anyways I FEEL THE MAMAGER MESH needs to think of switching careers bc customer service is not his strongest or any of his suites.