Church's Chicken
Reviews and Complaints

NOT GONNA SAY WHERE IM FROM BUT CHURCHES CHICKEN IN OPELIKA NEEDS REALITY CHECK, THEY NEED BETTER BACK GROUND CHECKS OF EMPLOYEES, SO CALLED SHIFT LEADERS NEED TO UNDERSTAND THEIR ROLES BEFORE THEY APPLY.LATE EMPLOYEES WOULDN'T LAST LONG IN THE (REAL ) WORLD EVERYTHING FROM THEFT TO DRUGS RUN THROUGH THIS COMPANY, SUPPOSE CAUGHT ON TAPE , I THINK A THROUGH INVESTIGATION WOULD BE NICE.SINCE I DON'T WORK THERE I BELIEVE IT WOULD BE WORTH CHECKING INTO!

I recently went into the Churchs #459 in Orlando to purchase my dinner for the night. I was using a coupon (from Entertainment '08) for buy one get one free. The shift manager was busy with drive-thru service, so a cook came from the back to take my order.
I informed the person of what I wanted to only be informed in an abort manner that they don't take those anymore.

I calmly informed the gentleman that I had used a coupon (from the same book) here just two to three weeks ago and it wasn't a problem then; to only be told,"That was then, this is now and we don't take those coupons!"

I just want to know, Who decides when to honor a coupon?

I've gotten sick off of the food at Churchs on Broadway in Garland, Tx. I think Churchs customers ought to unite and file a class action suit against the company.

I wish they had to post their cleanliness marks with the health department. I strongly suspect they are in violation.

churchs chicken, north bham, alabama. for those who are familiar with north bham, alabama, you know what I mean.
Around 12:15 pm, Oct 30, 2008 we went there : hard cold, burned, out-timed, whatever. Okra overcooked, chicken dried out. If you hate your job, find something else.
Uniforms? Just look at the people, no pride in your job. I have worked in restaurants before, I moved the fastest drive-thru, fastest front line register, #1 in customer service and appreciation. You don't have to be there all your life, but be the best you can be while you are there. This is a store managers problem, and a general managers problem. Be the store that impressed that visitor from New York, for the first time in Bham, Al.

I whent to a churches chicken thay got my order wrong and thay charged me to much so I called the store talked to the manger he said he would take care of it I could not go back had to get to dialysis so he said when I came back whent back one week later he was not there and manger that was did not know a thing I will not go to churches chicken agin

We are a family from Zachary La and have been eating Churches Chicken for years and have to drive quite a few miles to partake of this delight. Sorry to say that on two(2) separate occassions we have been totally disappointed in not only the service that we received but the food was cold and we did not receive the order correctly in the peices nor all items ordered. We as a family always order the 20 piece with the large sides, I personally like to order the jalapenos, and extra biscuits, but to make a long story short, I really don't like it when the family is so diappointed that it starts an argument between the wife and myself even several days later as to if she called about this complaint or not. I don't like to spend money to feel uncomfortable about what I have spent my money on. Forever long customers.

I have gone to the Church's in Surprise, AZ several times and we like the food but the service is always bad. They either get the order wrong, over charge me, or are just plain rude. Last night we went through the drive thru and I asked for 2 orders of chicken strips and 2 extra biscuts when I got up there he ran my credit card for 1 order of strips and 4 biscuts and mashed all of it into 1 little box when he gave me the order I told him I ordered 2 he got mad and said he would have to ring it up again and gave me grive then gave me a box that when I got home and opened it I found 2 of the strips where all of 2 inches long each. I'm sure this was done to spite me and this is the manager... I think I'm done with Church's for awhile.

I AND MY FAMILY HAVE BEEN EATING THIS CHICKEN FOR YEARS, BUT I MUST SAY THE CHURCHES LOCATION ON MARKET STREET IN HOUSTON, TX. 77029 IS THE ABSOLUTE WORST. I 'VE RECEIVED CONTINUED BAD CUSTOMER SERVICE AND HORRIBLE FOOD AND THEY HAVE A VERY HIGH TURNOVER OF EMPLOYEES. WHEN THEY OPENED AFTER HURRICANE IKE THEY SERVED ME SPOILED CHICKEN TWICE AND THEY CONTINUALLY USE THE SAME GREASE MANY TIMES ME AND MY MOM HAD WENT BY AND ALL THE DOORS WERE OPEN TO ALLIVIATE THE HORRIBLE SMELL AND SMOKE, NEEDLESS TO SAY I NO LONGER VISIT THAT CHURCHES. IT IS VERY SAD TO HAVE CHURCHES CHICKEN BE SO BADLY REPRESENTED IN THIS COMMUNITY WE DESERVE MUCH MUCH BETTER WE ALL WORK HARD FOR OUR MONEY AND TIMES ARE HARD NOW.I'M DISSAPPOINTED AND ANGRY THAT I HAVE TO DRIVE FARTHER FOR THE CHICKEN MY FAMILY AND I ARE USE TO. NO MATTER WHAT PERSON DOES FOR ALIVING THEY SHOULD HAVE THE UTMOST PRIDE IN IT. THE HEALTH DEPARTMENT ALSO SHOULD TAKE A GOOD LOOK AT THIS CHURCHES. THANKS FOR YOUR TIME SINCERELY YOURS DISGUSTED!

Churches chicken does have good food, but their service and the cleanliness of their restraunts is bad.
But I think it has to do with not having enough employee's compared to the business they do. The employee's are overwhelmed by the amount of customers they have, so they are not able to give the best service.

The "Churches Chicken" in Montgomery, Al. Lower Wetumpka Rd.36110 workers are very prejudis.It doesnt matter, if you are in line and the next customer up to the counter .They will ignore you and wait on everyone else, in back of you in line, then look at you and say "Whada you want?"This is no way to run a business.

A few weeks ago I went into the store on pipeline in Hurst tx and ordered two thighs and a biscuit. Getting home I discovered two pieces of something I'm not sure what were but appeared to be part of a wing and something else and were all white meat. I returned to a very abusive young lady who threw the box in the trash and asked what sides I want. I said no sides, just two thighs and a biscuit. When I got home I again discovered the same thing. My daughter who by this time was quite upset over it, took it back up there herself and the same girl told her that she held up a piece of chicken and okay'ed it with me. This she absolutely did not do. She out and out lied. On top of that she spoke to her fellow employies in Spanish and the tone was unmistakeably condesending to my daughter. This time the order was right. Soooo today about 4:45 I thought I'd try it again and went to the drive through. I said, "I want two thighs and a biscuit". "The girl said what kind." "I replied regular." thinking she meant regular or crispy. She said "mashed potatoes or corn". I said, "no, I just want two thighs and a biscuit." She said, "you want two biscuits and a thigh?" I said, "forget it." and drove off. This store and others in the chain have to either stop hireing people who don't speak english and have the mentality of a small rock or start training them to recognize what parts of a chicken look like and how to improve on their people skills. From what I hear, this is a problem rampant within the chain of stores and I will not be going back.

December 3,2017 in Cleveland Texas Churches Chicken Management was very rude and I felt that I was being discrimated aganist.didnot get all of my order managenment very rude and that service was awful employees and managers were talking on their cell phones while trying to help customers

I have done business with your company for years which halted as of 11/25/2017. I visited your drive thru that morning to place an order as I have done many times before. I drove to the window to have your employee push the window open as if I was bugging her, bark at me with the total. No type of greeting at all drop the change in my hand with not even a good morning a thank you or go to hell. I have tolerated your employees rudeness for the last time and will not return and will make sure I inform everyone that I know. Customer service you do not have at this one store. This store is located in Rolling Fork, Mississippi inside the Double Quick. I would have advised you of the store number but it has been removed from the drive thru window I observed on this day. Wonder why...

I JUST CAME HOME WITH CHURCH'S CHICKEN ORDER...WANTED A MIX OF BREAST, LEGS AND WINGS...ALL I GOT WAS LEGS AND BACKS AND THIGHS...DID NOT HAVE THE MASHED POTATOES AND BISCUITS I ORDERED...IT TOOK THEM 20 MINS. TO WAIT ON ME, AGAIN...I WILL NEVER GO BACK AGAIN...THIS STORE IS LOCATED IN HAMMOND, LOUISIANA ON RAILROAD AVE...WORSE PLACE IN THE WORLD...I WILL ALSO LET MY FRIENDS AND NEIGHBORS KNOW ABOUT THIS TOO...

I Visit the churches chicken in north st louis near downtown st louis mo. many times and the placeis wack. The employees are dirty and handle the food in a very unclean manor. I have seen a female employee push ice into a cup with her hand.and chicken returned to the restaurant put back on line for a reserve and most recently the manager transporting chicken in his rear seat on a 88 degree day. I have been in the retail meat bussiness for forty years and u dont do that. Churches clean up this place and clean those employee. They all play

Why didn't you return the chicken the same or the next day? You are supposed to talk with the district/regional manager.

I visited their drive thru about one month ago at a Houston Texas location the smell in the drive thru surrounding was foul anyway I just brush it off as the general surroundings, and continue with my purchase of a 12 piece chicken bucket, on reaching home my kids started to eat first and then I joined them about 5 minutes later on taking my first bite I found the chicken odor very similar to that I smell at their drive thru, the chicken had just started to spoil, I told my kids to stop eating and call their customer service to my surprise their was some one to answer the call 12:30 am I spoke to one Chanel and the service was quite nice but all the nice customer service ended there, I have called them for the last 3 weeks and they informed me that they are working on the complaint it is just over a month and they have never contacted me, I still have the chicken in my freezer together with the bills and I am thinking about going public with it.

I went to the churches chicken what a joke this place is run by complete jerks and indian people the place is unclean and thy are dirty and lies and just give you any order if they dont have what you ask for also if someone leaves out and comes back 20 minutes or later complaining about a order they will take it back and put that same food back with the other chicken they have Nasty thats gross and no telling what the people did to the chicken when they left out they do this alot if you want to see for yourself just go there or take a order out and watch they will put it right back with the other chicken when I was there and I saw this I told them off and to throw tthat nasty chicken they brought back away they run an unsafe and unclean business Im reporting them to the Health Department to. Thiis is the Churches on Livernois and Puritan.

I couldn"t believe it, When we pulled into the parking lot of Churches Chicken and there was not one parking spot? There was no one inside, so where does all the cars come from? One of the employees saw us trying to find a parking spot and he came out and said, We do not have tow away sighs up, so the building next store costumers are parking in Churches lot, Thats why there are no costumers inside . They have really good chicken at this Churches, We stopped going to KFC, to expensive! I hope they take care of this problem soon, We will continue to go to Churches, good chicken, Thank You, Tina

I totally agree. I went to the Church's on Pioneer Pkwy in Grand Prairie and one of the workers was basically laying on the counter! He was talking to the manager about his work schedule and laid back on the counter and proceeded to use the counter to rub his back. Last Friday at the same store at 7 pm on a Friday night the store had no chicken ready. What's wrong with this picture? They had 4 people at the counter and another 2 people in the drive through and had no biscuits, no okra, a few fries and no chicken ready. How about planning ahead! I left and went to the Church's on Main Street and got the chicken, okra and fries hot and ready with no problem. I will definitely drive a few miles out of the way to go to the store on Main Street in Grand Prairie

I just left a church's chicken restaurant, its nasty and the people that work there are rude. furthermore i remember when church's put them all to shame. NOW, , , , , , , , , , , , They are pulling a KFC trick, , , , , , , , , , , , , , , , , , they cut their already small pieces of white meat in half and charge double what they are worth and the other pieces are sooooooooooooooooo small as well. Shame on you Church's...They used to have chicken that was the best and the biggest and the best priced... I will not ever eat at another Church's again. OH and when the girl handed me my food, , , , , , , , , , , , she acualy jerked it back from me as she grabed my card...like i was gonna steal it, , , , , , , , , , , , , , , , , , , , , , , my dogs wouldn't even eat it. That is disgusting, , , , , , don't you think... This fine establisement is in PLANO, TX. on the corner of PARKER rd. and JUPITOR . 07/11/08

Spent 2 hours visiting 3 churches chicken stores in Tampa Florida to get chicken.Store #1 employees too busy flirting at the drive through to finish taking my order.
Store #2 had a swarm of insects in store, couldnt finish taking my order.
Store#3 air condt. not working had to again repeat the order many times, had to go outside in 92 degree heat to keep from passing out had to go back in to straighten the order out.
Went to web site on box that dosent exist, the 1-866 #wont help without the store #s on recciept that are Not on reciept.
Any one have a phone # to their home office to talk to a human?
This occured 5/10/08

We have one in Bastrop Texas that say they have spice chicken and never have it and it is not clean the owner toll me to get the hell out of here when i ask him why he never had spice chicken when i said i would not leave he call the cops on me i will never eat churches chicken again if the people from churches chicken will sell a business to people like the ones in Bastrop Texas they will soon be out of business.

Why are the parking lots not clear of snow. Someone can slip and fall.

oops made an mistake no drinks just chicken and sides

we visited our local one and ordered a 10 piece combo says it comed with 2 sides and a med drink i was asked if i wanted mixed and i said yes but i wanted the family deal cost on the menu was 8.99 got to the window was told the price was 21.something i was told that is the price for just chicken nothing else if this is true then why do they put the other things on and im told the words chicken is in the top conor needless im not paying for parts of a chicken by what color the meat is and gang sure not paying double for the same number of pieces so i left and went elsewhere to get my chicken this store is in new braunfels tx . dont chickens come with white and dark meat or does churches raise chickens with only dark meat ans a few with white meat only .

On December 3,2007 wentthr u drive thru people were very rude told me to hold on tru the speaker,ordered the 10 piece monthly special,got up to the window got te food ,got allthe way ome 35 miles later they didnot give me 1/2 my order called back up there they told me to cme thenext day to get a refund as long as i have my recipt.Called up there the next moring managr maria told me that that was not her problem that she didnot take my call and calling me liar that i didnot call the resturant ,when i was talking to her on the phone she was on her cell phone talking to someone elese instead of taking cae of me the customer.

they do not work they talk to much on the phone there cloth look ugle and nastey the cook is lazey they do not have alot of chicken like they should there is no manger there like it should churches is going down

I just wanted to let someone know that the Churches Chicken that is located in Compton, California on Central Ave is down right pitiful. Everytime you go there you always have to wait for chicken to cook and even when the chicken is ready you have to wait. They are very slow. There has been several different employees there and all of them perform the same. They take forever in getting you your food. Most of the time I have to leave and go to another one in another city. So I wonder why are they there if everytime you pull up they are telling you "we do not have any chicken cooked at this time". when I get to the other Churches, I tell them where I left from and they already know how the other one is. They said alot of customer complain about that one. Something needs to be done about it. Management sucks!

churches is the sloweist people at natural bridge and lucus and hint in st. louis. i think u need a new franchis manger. chicken is never ready. they cuss you out and say wait

I' BROUGHT A 14PC CHICKEN LAST NIGHT FROM CHURCHES CHICKEN ON LITTLE YORK RD IN HOUSTON TEXAS.AND IT WAS A HOT MESS, I' TOLD THE DUMB WOMEN NO THIGHS! AND HALF MY ORDER WAS NOTHING BUT THIGHS.EVEN AFTER I' PAID FOR A MIX ORDER.WHICH SHOULD HAVE BEEN 8LEGS, 3WINGS AND 3 BREAST.I' GOT 3 LEGS AND 4 BREAT AND 1 WING THAT WAS FIT TO EAT! THE REST WAS ALL THIGHS! I' HATE THIGS WITH A PASSION.AND IF I ' PAID FOR MIXED I' SHOULD HAVE GOT LEGS IN THE PLACE OF THIGHS.IT'S BAD ENOUGH THAT MESS COST ME ALMOST THIRTY BUCKS! I' TOOK THE THIGHS BACK AND THEY DID'NT WANNA REFUND MY MONEY.THEY WOULD'NT DROP ME ANYMORE CHICKEN EITHER.THEY TOLD ME TO COME BACK THE NEXT DAY.I'M LIKE I' HAVE KIDS THAT ARE HUNGRY NOW! EVERYTHING IS CLOSED WHA AM I' SUSPOSE TO DO.SHE FRIST SAID WELL ALL I' HAVE IS 6 SPICY LEGS.THEN SHE CAME BACK WITH 4 BURNED UP BREAST THAT WAS TO HARD TO EAT.AND TOLD ME TO COME BACK TOMORROW AND I'LL GIVE YOU CREDIT FOR THE REST.I' LIVE ON THE OTHER SIDE OF TOWN AND GAS IS TOO DAM HIGH TO GO CROSSTOWN FOR A COUPLE PEICES OF CHICKEN.I' USE TO WORK AT KFC AND I' KNOW IT COULD HAVE BEEN DONE.CHURCHES DO HAVE GOOD WORKERS HERE IN HOUSTON AT SOME STORES.I' WONT BE GOING BACK THERE ANYMORE.DONT GET ME WRONG I' LIKE CHURCHES CHICKEN AND NEVER HAD A MAJOR PROBLEM WITH THEM.SOMETIMES THEY HAVE GOTTEN MY ORDERS WRONG BUT IT WAS TAKEN CARE OF.WHO DO YOU COMPLAIN TO HERE OR ANYWHERE ABOUT BAD SERVICES AT CHURCHES.THEY WONT GIVE YOU THE MAIN NUMBERS TO COMPLAIN.I' WONT BE GOING BACK THERE ANYMORE.THAT GOD I' PAID WITH A CREDIT CARD AND I' CAN DISPUT SOME OF THE CHARGES!.I' AGREE I' OWE SOMETHING BUT NOT THE WHOLE THING...

Stopped at a Churchs in North Fort Worth, Texas. I had seen the commerical of the fried fish and knew that is what I wanted. Horrible! it was fried crispy, but the fish itself was mushy.

I recently went to a Churches on Garth Road in Baytown Texas, the service was ok but the place was dirty. They even charged a 39 cent fee to use my atm card there. This is something I have never heard, can someone please explain why this fee was charged to me?