Church's Chicken
Reviews and Complaints

Ladies and Gentlemen..

Ever wanted to eat at church's Chicken? Think again.. I would say Church's Chicken is a no no restaurant to eat.

Church's chicken is not same like the advertisement on TV. When you actually go dine in or take out, the service is usually horrible. Most often at Detroit Church's Chicken, the cashiers are filthy, unhealthy and poor hygiene. When it comes to food, the taste is worse. Their spicy chicken is very very hot that it will burn your intestine. Fries are very very oily, Tenders are hard like a rock. And most important, their grease smells like a burning tire. My aunt went to one of the Churchs Chicken at Detroit a while back... O my God, a length of hair was found. She inquired but they didn't care. A close brother of mine, use to work for Detroit Church's Chicken and he said, they never change the grease because their food cost would go high. He said, he was terminated from the post. He said there was a conspiracy of terminating him. They terminated him because he was honest.

we ordered some chicken at the drive thru, since the order wasnt ready when we reach the drive thru window we were asked to pull forward, so we did, a couple of minutes later we could hear some one yelling but we couldnt understand, so my wife gets out of the car ann she could see the nanager or owner who is an indian person saying something, my wife asked what was the problem, suddenly this guy looked down and could see my wifw had a star of david and a mesusha pendant, the next thing that happen is that thios guy started yellking worst and said something in his language and fe finished with the word stupi jews, by that moment an employee of thge store came out and asked us to move further up because the manager said so, we refused until we had our orther, so the manager got wilder and started to curse us in his language, so, I know churchs shicken wont care about me, about my wife believes, they wont care about my sons in the vehicle listening to this but, I tought I should let someone know what happened, any way, I am sure we will never buy in any churchs chicken.

I have written two e-mails to Church's complaining of their "new" to charge more for using a debit card, with no reply. In this day and age, it is unusual for people to carry cash and to be "punished" for using a debit card is ridiculous. I grew up with Church's chicken, but I believe I'll be frying my own chicken from now on.

i went to chuches chicken on 12/08/09 in 50th st tampa fl
and got the worst service and food..and this is not the frist time! their chicken was stale and their french fries was burnt to were u couldnt even eat it!
when i went inside to eat their was flies and deade flies on the window it was digusting i think they need to close it down or get new mangement becuase the emyloess was just standing there doing nothing but eating at talking!

I WOULD NEVER EAT CHURCHES EVERRR IN MY LIFE!11

I have tried to use your websites "contact us" feature but iit isn't working properly. so I trust that you will forward this letter to the proper departments. I will continue sending emails until justice is rendered on this situation, and I will even involve government entities to assist in the unlawful treatment received by me and my family at the longview, tx 2000 toler rd church's. I am prepared to forward what happened on witting to the eeoc, and other government bureaus, state and federal, because it seems like no one cares, but us about what happened, and we are just supposed to suck it up and move on, but I don't believe in that kind of lame pacification. my fiancee', tyron london was fired for being 6 minutes late. our son had a 2:50pm doctors appointment and longview diagnostic clinic, with dr. russell. I have written proof, and I can fax it in to corporate for review. on october 22, 2009, tyron was 15 minutes late because I had a medical emergency, where I had to leave via ambulance. I have proof of this also. when I tried to explain to the manger, danella she was rude and grumbled under her breath and even yelled at me, saying "I do not work for her." tyron has been picked on racially and in other ways that I have observed. tyron doesn't want to 'cause any trouble', so I am sending you the email from the injustices I feel my family has endured because of danella. please call us as soon as possible. my name is latosha stanfield. phone number [protected]. please forward me your fax number so that I can send in documented medical proof of the two incidents that occurred for 1) my emergency hospital treatment by ambulance and 2) our son's impromptu doctor's visit that was rightfully scheduled. we were told by danella that all tardiness could and would be excused with written medical documentation.
Also, I would like to include that tyron told me the day before he got fired, he smelled weed/marijuana inside of the church's store. he said he was shocked to smell that inside the store. then, the manager danella, begged tyron to please not to tell anyone. this woman, danella is running a strange program. tyron is too scared to tell on her, but I don't work for church's I am not scared to tell on this racist woman running a muck. this letter will be forward to any and every department that I can locate an email address for until something is done about this evil woman, danella.

Very sincerely,
Latosha stanfield

Ps — I am interested in owning a church's also — the longview, tx 2000 toler rd church's. I will send my franchise interest to the proper email. thank you for reading this. also, I can scan over the medical document via email to you also if that is more convenient.

I went into church's chicken at 1409 Broadway in Gary Indiana on Tuesday September the 29th and ordered 5 of the 0.99 cents specials.The service was horrible, the chicken was cold, and the person that serviced me would not get the manager for me, nor would she give me her name

I went thur drive thur ordered 2 breasts & 2 thighs I got home and discovered what they gave me for breasts was
some kind of dard meat and what I was given for thighs was chicken backs. I called them and told them what they did, that I did not appeciate them doing that to me and that they just lost a very good customer.

Went to this place for spicy chicken, was told it would be 25 minutes until it was done. So i pulled to the side and waited. I had my windows down and could hear everything that was ordered and what was said at the window as well. Meanwhile 15 minutes later a lady came thru and ordered spicy chicken at which they told her to pull to the side as well bcuz it wasnt done. Afterwards me and my husband watched 3 different set of cars full of ppl come thru the drive thru and order spicy chicken and pull up to the window and get it IMMEDIATELY and WITHOUT paying for it! Before i could pick my jaw up off my lap the manager came out to the lady that was 15 minutes behind me and ask her "What did you want again ma'am?" She said spicy chicken and he walked to the drive thru window and got her spicy chicken and walked back over there and gave it to her and she drove away. Furious i storm outta my truck and try to walk in the door at which was locked so i went to the drive thru window and said that was [censored] that you gave her food before me when i was sitting here 15 minutes BEFORE she was even here and you gave all them ppl spicy chicken for free and didnt even acknowledge me at all! He tried to say the lady didnt get spicy chicken and i was like dude look over there, there is a WHOLE F*CKIN pan right there that says spicy chicken and your sitting here saying there is none! I said i want my money back NOWWWWW! Three guys there apoligized and ask me if im sure i dont want the spicy chicken which i said HELL NO i want my F*CKIN money back and i mean RIGHT NOW! Finally got my money and never have been back since.
Moral to the story is dont go there, they got poor customer service and obviously dont care about there customers at ALL!

Is it asking too much to expect your meal will be hot or at least very warm when they give you the food at the counter? I mean after all you are paying them money for what your about to eat. It's as if they're doing you a favor to get the order right the 1 st time. I realize this might not be a desired career choice, but come on; take a little pride in whatever you're doing ! This is ALL restaurants not just this one I am about to dump-on.
I noticed on the menu there was a chicken sandwich w/ cheese meal, so I ordered it instead of the usual 3 piece meal. Then I went to the restroom to wash my hands. There were 2 soap dispensers, neither which had soap in them & they both looked broken. I wasn't going to say anything about that until I left with the food in my stomach. ( I worked in some fast food places when I was younger. This a good tip ! ) I took a couple of bites & noticed the cheese was cold. Then I realized the center of both chicken hockey pucks were cold also. So I went to the counter & waited & waited & the manager asked what I needed. I told him (see above) & he said he would get me another one. This led to a dilemma: Do I eat my fries while they're still hot, or wait till I get the sandwich? Hmmm, OK I chose the 1st option. As I was finishing the fries, the mag. walked by me to go to the restroom, on his way back, if I got my sandwich. you know, the one he said 5 minutes ago he said he was going to get me. I said, "No not yet". He brought it to me & it was steaming hot. This was not a slice of a chicken breast but like "chicken a la blender". I should have ordered the 3 piece (at Popeye's).
On the way out, I asked an employee if I could speak to the manager & I said to him, " I noticed that your 2 soap dispensers in the men's room don't have soap in them & I was wondering how you all wash your hands?" He said, "We have a sink in the back that has soap". For some reason this response was not very reassuring. I wont be back to witness the Church's decline anymore.

I went into this churches chicken today around 6:52pm. She told me there would be a 15 wait on Chicken. I said ok and was wondering why they were out of chicken when the store did not seem that crowded. I ended up waiting over 30 minutes for a 10 piece mix. The employee taking the orders was not that friendly, not rude but did not care you are waiting on the chicken. After 20 minutes i had to ask for a curticy cup. A few other people that was in the drive throw came in and was not happy also.

When i did get my order, i was not told "I'm sorry it took so long for your order or nothing. Only your order is ready." Employees need training on manners.

On Sunday, July 19, I had dinner at store #10329, my order # was 244. There were two peolpe standing by me: one picking up his order and the other placing his. The second man, Jon T. Strout of Sand Springs whom I have known for 30 years and will attest to his character, showed the contents of his wallet to myself and the other gentleman, saying "I keep breaking these 20$, why do I never have change?" We laughed, and easily noted that there were only 20$ in his wallet. On paying for his meal, the girl at the register gave him change for a 10$. Confronted with this, the manager counted the drawer and it came up 4$ short. He said this proved the girl was right, but I know what I saw with my own eyes. We won't be back-- unless it's to get our 10$.
Jerry Waller
718 Grant Ave.
Sand Springs, Ok 74063

I, arrived at churches chicken on park blvd in pinellas park, florida at approximately 1:30pm on 7/13/09 to purchase take out lunch. During the process of my order i decided to use the restroom facilities. on an attempt to enter the mens restroom it was discovered by me that there was a customer unresponsive lying behind the resroom door. I immediatelly attempted to force my way into the restroom but was unsucessfull. I attempted to obtain help from the staff, but they would not help. i told the casheir that there was a customer uncontious and non responsive on the restroom floor; she stated quote un-quote "What the hell am I suppose to do about it"! My brother who was with me at the time immediately dialed 911 for the paramedics. I requested a manager but was told that there was not one available to talk to me. I requested the business 1-800 number but was told to leave the primises because i was causing a scene. they told me that if I did not leave the property they would call the Police. I said fine, call them. I was threatend by the presumed boyfriend of the casheir whom was not wearing a name tag. presumed because she was sitting on his lap during our conversation. A churches chicken box was pushed in my face by the other male empolyee on site in which he then stated quote un-quote, " if u want a number to call look on yo chicken box ###". During this Emergency unfotunately none of the employee's went to check on the customer in the restroom. I was horrified and appauled by this incident. They kicked me out of the resturant, so therefore my brother and I were left standing outside looking in until they drew the blinds on us. I could still see in between the blinds and the table and could clearly see them giving no attemp at all to inquire on the status of wheather the customer on the restroom floor was dead or alive. 911, the non-emergency number to law enforcement and the churches chicken 1-800 number was called by me and my brother. It is an unfortunate and sad matter that the employee's in that establishment would have such disregaurd for human life and quality of the well being of a customer. I am not sure if anything has or will become of this matter, but I feel it is a very serious issue that needs to be addressed, so just in case its not I would like the city to know about the type of customer service they will receive when they enter the churches chicken on 5498 Park Blvd Pinellas Park, FL. I seriously expect some response to this horrendous Incident before I move forward with my Public statements on this matter. Thank you

I ordered the regular fried chicken using the drive thru. I ordered 2 pieces, mashed potato and 2 bisquits, and a strawberry drink. I took off as I had to be somewhere else soon and didn't have time to sit there to eat. I got a couple of blocks away and grabbed the drumstick. I took one bite, almost threw up and spit it out it was so spoiled! I drove back and returned my food. I should have requested my money back but, well I was hungry and against my better judgement I ordered new chicken, this time spicy. That is when another customer told me that another customer had just returned a 9 piece family meal. I should have left then but I did go ahead and eat the spicy chicken. It must have been bad too, but just because it was so hot I couldn't tell until later that night and this morning when I had a bad stomach and pain. They should have stopped serving their chicken until they figured out what was spoiled and what was not as they were using the same tools, flour, and grease. I guess I deserved that stomach ache for being stupid enough to go ahead and eat there. Won't make that mistake again. The management should put some checks and balances in place so if you get several complaints, at the same time ALL saying the food is spoiled, Stop serving it until the problem is solved!

Please do something about your ilgeal employees that is working here they are rude cannot undrestand english talk crazy to you the customer the leaf do not fall far from the tree the manager is no better he has no manager skills he lets these people say antthing they like make the customer wait for everything please come on now I just was happy as could be when I met the new black manager lady from louisiana always smiling, friendlythank you asking you to come again she needs to come back and give them a little more lesson so we can want to return why do arguing has to go on all the time here and the prouduct are bad as well as the service do you have a plan or are you just here to make the money I am going to tell the better business they should look into your staff something is not right here the employee are saying you cannot keep any one good here because the manager cater to his mexican employee, is there something else going on because of they rudeness I think that immragation should check the famly enviorment out you have here also they should look into your hiring rulesyou need to take care of your problem instead of creating more

This restuarant treated us very wrong. The manager was told to work at another store, even though she didn't have trasportation.When she was able to get a ride to work at said store, her co-workers at her (home) store were told to go home. Why? Because other employees from the other store were going to work at the "home" store of said employees! District manager was very racsist!I quote her as saying"Why don't you hire black or mexican workers?" Why? Because at said restuarant other races did not apply there.Said restuarant employees worked very hard to serve allcustomers of all races.Can anyone make sense of this Dist. Managers unfair practices.She promises pay raises that nener materialize!

Besides the very bad customer service skills from some of your employees. Your night time manger is very rude and disrespectful to customers and also to the staff that she works with i really don't consider her a team player. I really feel you should screen your mangers more carefully before promoting them to a leaders position. She is abusing her authority and is unprofessional eating while dealing with customers in driver thru and front counter. I will not be recommending your restaurant to any of my friends or family members until such improvements are made and also you might give some thought in reevaluating some of your lead staff. By the way is there a web site to make comments on some of your more pleasant and professional employers. I really hope improvements to your resaurant will happen soon, Because i do enjoy your chicken.

Was told it would be 15 minutes for chicken to cook. Was in drive thru, I waited almost 35 minutes. Know one every came back and said it be a longer wait or aplogized, never offered anything extra for the wait. When they finally came to the window and give me the food, they did not say anything. Very, very rude employees.

Unhappy customer for what it is worth

Yesturday, the 15th of April at 9pm, my husband asked for a sandwich meal from church's chicken. It being my first time to Church's I was taking my time to learn the menu to select something for my self. The emloyee answers with an additude as I make the order. She starts asking me if I wanted regular jalapeños or bummers so I automatically let her know it was my first time at church's and I didn't know what they were. She repeats it to me in Spanish and I let her know that in either language I didn't know what they were but was willing to try them. We go past it and then asked if I was able to substite my fries for something else and she angrily asks me to move up to the window. At that moment she forgets to turn off her mic and I hear her cusing away on how I was such an idiot but of course all was in Spanish and in much more perverse tone. I quickly pull up to the window and repeat each word she just said. As her jaw dropped and her eyes start to water, I asked for her name and managers number. Of course she had the nerve to ask me if I still wanted the food and then starts trying to change her story, gets nervous and starts stumbling on her words. I still don't believe her and demanded her name and managers number. She handed over a receipt and points out the store number and her name. Then I let her know I was going to make sure who the idiot was now. I quickly pull away, call the number she gave me and she answered as if I wouldn't recognize her voice; of course I hung up. My husband later started investigating a corporate number as he chew his Big Texas Cheeseburger from the good o' sooo faithful Jack-in-The Box!