Church's Chicken
Reviews and Complaints

Waited on chicken for 30 minutes did notT tellL me thisS at the drive thru intercom.The lady that waited on me was rude and impatience. She had earrings inall over her face. She told me after iI paid her thst the chicken had to be cooked and would not be ready for 15 minutes. i was advised to pull around to parking lot to wait on chicken which took 30 minutes. when i went back to window to questio about my food, the manger asked what i ordered. the lady whom took my order was outside smoking and on her cell phon. this lady also did a finger bird. lettting me know to go to hell. Well I was i hell at churchs fried chicken this day.

She doesn't know a lick of what she is doing I watched her count a draw that was less then 100 bucks five times she lets Joey steal out the cash registers and pay it back to her the store stinks nobody cleans up they don't even mop they floors nobody stocks at night time bathroom always nasty there oven is broken there biscuits is always hard because they leave them out under the warmer she be to busy in her cooks face to make them drop all there fried foods so it makes the job hard so you have to drop your sides yourself she is always rude to customers talking [censored] under her breath I watched her tell a customer what they was gonna eat she didn't even ask them

Houston tx..aldienewestfield..77373..the worst service ever..on 3 different occasions I received stale or old chicken and under cooked the chicken strip...the lady at the counter has a filthy attitude and seems to be slow...I will put this location on every site I possibly can..this service is not right and others have expressed similar discrepancies

Today, 6/26/2019, I went to Church's Chicken on 302 S. Pleasantburg Drive, Greenville, SC 864-293-7711 around 1:00pm at the drive-thru and had a horrible, unprofessional and disrespectful, unnecessary experience with Carol. First she tells me I need to pull around when I tell her I can't combine a separate order. "Well you'll have to pull around, that's all I can..." Once I pull up to the window she just stares at me saying nothing. No customer service, no apology for the inconvenience, no "good afternoon may I take your order now"...nothing. So I cock my head a little and all she says is that she didn't get any of my order (why would she when she told me to pull around?). I clearly tell her my orders and she gets them wrong because she was too busy serving me a nasty attitude instead of even decent customer service! So then she has to admit that she got both orders wrong once I checked it. Yes, I told the manager it'd be easier if she gets someone that really wants to work and needs their job! The manager was kind enough but instead of giving me the difference in the total of my orders she should've given me a refund! On top of dealing with her nasty attitude and wrong order, the food was horrible and undercooked! All she had to do was indicate if she were new or ask the manager to show her how to ring up separate orders instead of getting nasty with a customer! I am now feeling sick to my stomach! I expect a full refund on both orders! and I do not plan on returning to any of your restaurants ever again! I have copies of both receipts (as well as this correspondence) but could not attach them per their format; however, the ticket (transaction) numbers are: 102946 and 102947.
I can be reached at [protected]@gmail.com or [protected] any time!

Store 690 7451 Indian School Rd (623)846-2069. June 23rd @19:56. Went to this church's and ordered 2 wings 1 breast, and 1 drumstick, after continually repeating my order and BTW it was face to face, she finally got it right paid for it and when I got home I had 1 breast, 1 wing and 2 short thighs, I was to far away to take it back, I'm extremely ticked off at this point.

The manager who manages the churches chicken does not have a clue on how to provided customer service, It's mostly her lack of concern to satisfy the customer, at most of he churches chicken location I eat at, most if not all will give you sauces with your meal, the manger at the Holt location in Pomona charges you for everything, there are many other franchise chicken location who can see the bigger picture that if the customer purchased chicken often at your location this is the very person funding your check. because without that customer your establishment will close and you will no longer have a job.. so how important is small container of sauce, I could see pleasure in her eyes to deny me, also I asked the manager to give me the number so I could complain on her nasty attitude, she kept saying the number was on the back of the receipt but l looked and clearly no number was given, then she abruptly disconnected the call, I will not go back to that location, I wanted you to know this lady is not customer friendly and I not giving my money to any business who don't have common courtesy toward their customer, there are too many chicken business who has enough common sense to treat as a customer not a robot.. thanks

I went to the drive through of Church's Chicken on 1500 S. AW Grimes BLVD Round Rock, TX Store #10738. I drive up to the drive thru and ordered a 10piece chicken special. The guy said it will be a 15min wait and that they just drop the chicken in the grease. I told him that fine il wait. I don't even care for chicken like that but the person I was buying it for did. When i pulled up to pay. The Spanish guy asked me to pull up in a parking spot. So I pulled In an waited. Now the clocks starts, bc when your waiting for food you dnt want to wait long. So 15min went by an no chicken, so i start looking in my mirror for ever customer that walks in an leaves. Mind you i was one of the first customers that parked and waited. I seen many customers waiting an leaving. It was almost 30min I've waited, I walked in an informed the Spanish guy that told me 15min wait that it's been almost 30 min an how long does it take. The Spanish guy an Spanish girl lookn at each other dumb founded. So I asked how much longer for my order. The Spanish girl told me 7min. Went back to my car an waited some more an 15 more minutes pass by as I'm as I'm waiting I look in my mirror an see them slowly fill up the chicken trays. An also watch while others wait, I've been waiting longer then all these cars coming an going an waiting also. I noticed there were two cars that parked inside of me waiting now it's a few minutes before an hour. An I watch In my mirror as the Spanish guy comes out with a couple of bags of chicken.im thinking clearly one of these bags are mines one car leaves, then he pulls around to this other car parked right nxt to mines hands him a bag of chicken then after he start talking and chatting with him, so I'm waiting till their conversations ends an the employee walks back in an wait til the car inside of me leaves to confirm that they were careless enough to give my chicken to. Someone else. I WAITED AN HOUR I SHOUD HAVE BEEN FIRST PRIORITY! now all the cars are gone that have been waiting, the parking lot is practically clear. So I walk In I'm furious now. As I'm walking In i informed that that they better know that i will be going to corporate. I waited a whole hour for 10pieces of chicken. Watching all these ppl pull up and wait after me an leave before me. The Spanish girl an Spanish guy back an forth with each other about how they had my chicken I'm thinking apparently not if I'm walking up in here empty handed. The black girl was up in the front sushing them an apologetic I appreciate the apology but this is now beyond a simply sorry. Sorry is not gone fix the time I lost while my kids an i waited in a car. I almost told them to give me my money back and that i didnt want the chicken but I had to remember it wasnt for me. But the black girl rushed an tossed the chicken in the box saying you messed up this bad sorry isn't gone fix the problem. Dont be sorry be fixable to the problem. An that they didnt do, so I will never go to that place again, it's sad that you get treated with better customer service on the "rougher" sidenof town even when they mess up they immediately fix the problem an not jus say sorry but also assure the customer that it will not happen again. They couldn't fix the problem then they need someone whose more knowledgeable an with more experience to handle the job. IM SOO DISAPPOINTED!

Order of 4 pc tenders missing gravy. The worse is that you travel to pick up at drive through and they don't even check order. You get home and missing gravy. Then, I travel back to place the manager didn't even say sorry, provided my with a small gravy that was fill half way. Wow! Super bad customer service in Laredo Texas on Highway 83, phone number 956-723-3456, order number 10202, at 17:56, May 28, 2019, RolandoCSHR. By the time I got home with half of gravy, other meal for me and my family cold, everyone upset. Bad, bad service

On Wednesday, May 22, 2019, I purchased 3 orders of Chicken Tenders from your Church's store located at 1546 E. Roosevelt, Phx. AZ. I am very disappointed that twice, I have been sold raw chicken tenders. Don't your employees know that chicken must be cooked thoroughly? It is dangerous to eat raw chicken, especially if it is a pregnant woman. I have complained to the staff before regarding the raw chicken. I see that nothing has been done. I will no longer go to this establishment. You need to do something about the problem before you have a lawsuit on your hands.

This is literally very disappointing that we have to wait for chicken. The only chicken available was spicy and regular. Why do you guys promote lemon pepper chicken when it is not available with u guys. Being a regular customer it is not at all acceptable. This is a feedback. I love your lemon pepper chicken. I appreciate if you let it available when it is required