WigSalon
Reviews and Complaints

**

COMPANY DOES NOT WANT TO GIVE REFUNDS! Firstly, the colors are MUCH darker than what's pictured online. Received item and didn't like color. First Red Flag: Contacted site for RMA. Waited days. No RMA sent. Called company. Second Red Flag: The gal pushed and pushed for exchange, instead of refund. Finally told me what to do with it. Third Red Flag: Wig Salon received item and said my card "couldn't be refunded". They had NO problem taking the funds but BIG PROBLEM refunding. They even went as far as accusing me of having a fraudulent card! The emails from said owner were very uncaring and flippant. They now hold both the product AND my $150 and they refuse to understand why I'm upset! The company is a scam and I hope someone scams them as much as they have scammed me.

I ordered wigs in advance of chemotherapy. I was informed on 3/1/23 that I would not be having chemotherapy after all. The wigs arrived on 3/3/23. I immediately texted and also e-mailed the company. There has been no answer to my text and multiple e-mails have bounced back saying I'm not on the authorized list to send them e-mails. When you click the address on the website under Returns , it changes into the address from which they do not accept [protected]@wigsalon.com. Additionally, the Jon Reneau wigs are not of the quality of past JRs I've purchased through a salon and come in generic packaging, not JR packaging.

This site is nice to order wigs for a decent price. But horrible customer service. They are only in office until 4pm. And they don't respond to emails until the next day. They never pick up their phones. How are you supposed to get customer service of they are never there for you. I emailed them about a wig I wanted to exchange three days ago and now their office is closed so I have no help to do that. I haven't had problems with the wigs, but wanted another. It makes it impossible to exchange with the rate they go. Very unhappy with the service.but happy with the wigs.

I wasn't able to return the wig because these scammers did not allow me and claimed they did not accept any returns! I bought a wig from www.wigsalon.com and received an incorrect color one, it was too dark for me, so I contacted them and asked for a replacement. They claimed that color was exactly what I ordered. They said that there was probably a problem with my screen that it did not show the real colors, but that was impossible because my screen was very good and expensive and I'm 100% sure that they really messed it up with the color of my wig. In the end they simply stopped replying. Do not deal with these people, they are the worst!

This is the worst company I have ever dealt with! WigSalon sent me a defective wig and when I contacted them and said that I want to return it but they refused and said that they don't do refunds. I sent them a couple of pictures but they claimed that there was nothing wrong with the wig.
I contacted them many times and spoke with different reps but no one wanted to help me. Will never order anything from them again!

I have had a nightmare of an experience with this company and am currently being "blackmailed" to edit/delete my Yelp review of this company. I have paid a grand total of $105.74 in an effort to buy a Noriko Reese wig. Although we had an agreement regarding the Gabor Gala wig (referenced below in my original review), and I paid an additional $22.95 to exchange the wig for Noriko Reese, I am now told that they will not ship the item unless I delete my review regarding my truthful experience with their company. The following paragraph is my original review of Wigslaon.com on YELP. Following that paragraph, I am copying/pasting actual emails between myself and Joe (the owner of Wigsalon.com) and Barbara (customer service rep). As you will be able to see, every time we have an agreement, he changes the stipulations of the agreement. WIGSALON.COM AND JOE ESTE HAVE NO INTEGRITY WHATSOEVER!

Original review: I received a Gabor Gala wig in a beat up box with no plastic, net or tags, and immediately contacted Wigsalon to let them know that I was not pleased with the wig and would be exchanging it for another wig. I received instruction on how to return the wig for exchange. The exchange instructions said to return the item with all packaging and tags attached...however, there were no tags or packaging...other than the beat up box. i returned the wig exactly as I had received it within the time frame mandated by them. When they received the wig back, they refused my exchange because there was no tag attached. I explained that the wig had no tag when I received it 7 days ago, so I could not mail something back to them that I never received. The company is refusing to exchange my wig or refund my money. I have done business for many years with Name Brand Wigs and have always been extremely pleased. This was my first (and last) experience with Wigsalon and I ordered from them only because this particular wig was on clearance at a good price on their site. I will not be doing any more business with this company and am working with my bank to recoup my purchase price since they are refusing my exchange. Save yourself a disappointment, as well as a headache and buy elsewhere. Name Brand Wigs is a class act company which can be trusted.

Actual emails:

To Barbara - WigSalon.com Apr 16 at 6:49 AM
Hello Barbara,
I have returned the Gabor wig by USPS priority mail. Tracking # is 9405503699300034147985. Please let me know the next step in completing the exchange for a Noriko "Reese" in Nutmeg-F.

Barbara - WigSalon.com
To janice m Apr 16 at 9:41 AM
Janice,
Your file has been forwarded to my supervisor. Please wait to hear from Joe.

Joseph Este
To janice m Apr 17 at 1:33 AM
If you want REESE in NUTMEG F ...its $104
you paid $77
ship is $12.95 ...
its an additional $39.95

janice m
To Joseph Este Apr 17 at 1:51 AM
Hello Joe,
Your site advertises free shipping on all designer wigs, clearance wigs, etc. You are offering to sell me Reese for $104 ($18 more than i could get at Name Brand Wigs) plus $12.95 shipping when your website clearly states "free shipping." I will not pay for shipping under any circumstances. I have filed a complaint with the BBB against your company and will be happy to resolve this complaint once I receive my "exchange" wig under the terms which you advertise on your site.
Janice

Joseph Este
To janice m Apr 17 at 12:45 PM
i will agree to an additional $22.95 for Noriko Reese. You will see the e-bill for $22.95

janice m
To Joseph Este Apr 17 at 4:04 PM
Hello Joe,
Your invoice for $22.95 has been paid through Paypal. Please email with the tracking information.

Joseph Este
To janice murray Apr 17 at 4:24 PM

thanks for that ..
this will get to us tuesday and ship out same day or next
you will have friday i think ..

Joseph Este
To janice m Apr 21 at 11:37 AM
hi janice
though your wig is ordered for you ..
i still see your bad yelp up there ..
you have to take that down now

To Joseph Este Apr 21 at 6:15 PM
I had already made posted the Yelp review and filed a complaint with the BBB prior to our agreement of $22.95 additional payment. I will not resolve any complaints against you until you have delivered the merchandise I have paid for in full.

Joseph Este
To janice m Today at 12:33 AM
i wont ship to a client who has a YELP neg up there

To Joseph Este Today at 6:52 AM
Joe,
If you are not going to ship my item, then refund my money in full. I'm sure several attorneys across the nation would be interested in your blackmail attempt and your refusal to deliver merchandise that has been paid for by a consumer unless your blackmail demands are met.

Joseph Este
To janice m Today at 12:05 PM
i want to see no yelp - or better - this ...
"i selected a wrong wig, and the owner was nice enough to exchange and
price match for me at the same time. I hope to receive my new wig in a few days.
Excellent caring service."

Continuation of review...

Continuation of review...

I edited my original review of 04/16 to include the actual emails between myself and Joe Este (owner of Wigsalon.com) on 04/22/15. I gave Joe until 5:00 p.m. today (04/22/15) to provide me with a tracking # on my Noriko Reese wig which he refused to do unless I deleted my review of his company on Yelp or wrote a "false/glowing" review of his company. Having the integrity that I do, and not wanting to mislead other potential customers into the nightmare that I have experienced, I refused to do so and had informed him that I would make public the exact situation that I have encountered throughout my dealings with him and his company.

Here a few more emails...I'm limited to a 5000 character post, so I can't include all of them in their entirety.

To Joseph Este Today at 1:42 PM
Joe...I upheld my end of the bargain by paying the extra 22.95. Are you going to ship my product or not? My revising my review on your company was not a stipulation when i paid you the additional 22.95. Are you providing the product for which I paid or not? If you are not shipping...please let me know. I'm out of patience.

April 22, 2015 1:47 PM, Joseph Este wrote:

take neg Yelp down and replace with something like this .."I reached Joseph, one of the owners at WIGSALON, and he is indeed exchanging my wig .. and price matching with another site ... when i get the wig, all my complaints with WigSalon will be happily resolved .. I think you have to "ask for the owner" to get great personal service at WIGSALON. At least he is reachable. I will repost when i get my wig."

On Wed, Apr 22, 2015 at 2:12 PM, janice m wrote:
Joe,

Review boards exist to let others know one's experience/opinion. I have posted on Yelp only the truth about my dealings with your company thus far. In good faith, I paid you another $22.95 in hopes you would rectify the situation and deliver my "new" wig in a timely manner.

This has been my experience with your company...

I ordered a wig from your site...paid in full...received an apparently "used" wig with no tags, plastic, net or any retail packaging whatsoever which also was not a style that was suited to my face and one that I would never wear. I contacted your company within 10 minutes saying I was returning the wig in exchange for a wig that I wear year round. I returned the wig within your timeframe exactly as I had received it. I then was told you were refusing the exchange because there were no tags and would be returning the wig to me, and that you would be happy to sell me the other wig that I wanted. No one in their right mind would have bought another wig from you having received a "used" one on their first order. I posted on Yelp about my experience at this point and contacted the BBB.

Afterwards, you finally agreed on a somewhat reasonable price increase/difference to deliver Noriko Reese. I paid this invoice immediately (5 days ago) and then immediately received an email saying that the wig would ship "hopefully in about 5 days and that I should have it in about 7 days." It is now day 5 and your refusing to ship the product that I paid for in full unless I change a public review that I posted on your company. ...really?... Do you think thus far that you have given me any reason to change my review or opinion? I'm not going to be "blackmailed" in order to receive a product that I paid for.

The original amount that I paid to your company was $76.74 - received a "used/not my style" wig
Paid $6.05 priority mail shipping charges to return.
Paid another $22.95 in an agreement for exchange.
This brings my total to $105.74 that I have paid your company for a Noriko Reese wig.
This nightmare started on April 2nd. It is now April 22nd. I have no merchandise and am being harassed about a truthful Yelp review that I posted regarding your company.

I could have purchased Noriko Reese from Name Brand Wigs including shipping for $92.95 and had the wig within 72 hours, no hassles, no problems.

If you would like me to revise my Yelp review on your company, then I need one of two things by 5:00 p.m. Central Time today.

1) A tracking # for my package showing the product is in transit to me. I will revise my Yelp review upon receipt of the product.

2) A full refund in the amount of $105.74 by 5:00 p.m. today.

If one of these two things do not come to pass by 5:00 p.m., I will post other "truthful" reviews about my experience with your company on multiple comment boards. That is my right.

Janice

I ordered two wigs from the website www.wigsalon.com. It was real scam, ‘coz these jerks mixed the order and delivered wrong colour. I contacted the rep, who agreed to change the wigs, but after that I haven’t received any news about the order. The seller fooled me and hasn’t solved my problem. I really need help and wanted to ask maybe someone faced the same problems. I wonder if there are people, who have the same problems and what have you done in such situation, please post comments.

In May 2010 I ordered 2 wigs from Wig Salon's website. The color on both was extremely
different from the way they looked on line and 1 of the 2 wigs appeared used. I promptly returned both and asked for a refund. Joseph Estes (owner?) told me they did not give refunds but "since I had returned them immediately, he would for-go the restocking fee and allow me to reselect. One wig was sent - in the wrong color and I have been waiting ever since for the second one (5 months!) Actually, I received a 2nd replacement 2 weeks ago -
AGAIN in the wrong color and he tried to pass that off as my mistake instead of his. Luckily,
I had the email I had sent in which the color I wanted was stated twice and so he finally
agreed that if I sent the incorrect color back he would replace it. I sent it priority mail but have been waiting 2 weeks for my replacement. His staff is friendly and helpful but he is
condescending and really does not want to give any service at all. If you buy from this website be prepared for a long and arduous battle if there are any problems!