WildTangent review: All my games and login information was lost when the website updated a few weeks ago,

Re: I went to play a game and when I clicked on it the game updated and sent me to the wild tangent games site. On this site there is no library, no ...

Wild Tangent

WildTangent Support

Fri, Jul 21, 5:01 AM

##- Please type your reply above this line -## Hi Cahrns, This is a reminder that we need more information. If we don't hear back from you, we will assume all i

C Ahrns

Thu, Aug 24, 10:33 PM (11 days ago)

to WildTangent

C Ahrns

Fri, Jul 21, 3:33 PM

to support

Dear Jay,

Thank you for your email.  I did finally find a support page where I was supposed to sign in.  I looked everywhere I could think of and could not find my password.  I clicked on the link where I sent my [protected]@gmail.com request for reset.  When the page came up I entered my correct email and then entered my new password twice. This was supposed to reset my password so I could access my games from the library but after I hit enter, I received the same message as you did. That there were no games listed under my name.  Here is what you are requesting to help locate my purchases:

1.  Carolyn D. Ahrns

2.  Billing address is either 3068 Bellavista Lane, Las Vegas, NV 89122 or, my new address which is 306 N Linn Lane, Las Vegas, NV 89110; Telephone numbers could be either [protected], [protected].  My recent telephone number is [protected].

3.  Email on account would have in the early days [protected]@anv.net, but that was dial-up.  My email has been [protected]@gmail.com for many years.

4. It took a bit of looking but I did finally find a few email receipts.  

    a)  The Price is Right,  Purchase Date: [protected],  Ref #: 6133423, Prod price $19.99, Unlock Code DWLTL-R6AX-KD33, Purchased from "HP Games"  Also purchased a Backup Disk - CD for $8.95 But that backup cd never made it to my house.

     b)  Purchase of Build-a-lot:  The Elizabethan Era for Windows, Purchase date June 11, 2010, Order # [protected]-[protected], Tracking # 7223938, Registration code: IFD3-4A0A-ABE2-4EC7-D3F7-6C5D-75CF

     c)  I have an Order Summary where I purchased 10 games at once.  That order number is:  664506, The Order summary is 10 Games:  All games say "Purchased Buy Digital Item", 1)  Build-a-lot 2  $2.99, 2)  Beach Party Craze $6.99, 3) Home Sweet Home - Christmas Edition  $9.99  4)  Mahjong Medley $9.99  5&6)  Build-a-lot 2&3 $6.95 $6.18  7)  Big Kahuna Reef, which is one of my favorites, and it was free!  There are a couple more I can't think of at the moment I probably won't miss them as much.  The 10 games I do have a few invoices for but some are printed on a sheet of paper just says the name and order number etc.  I hope we can figure out why, just a week ago, everything was great then a upgrade and now everything is wiped out?  I also have purchased Polar Bowler and Polar Golf.

Thank you in advance for all your help!

This is my desired outcome (said it wouldn't fit)

1) To be able to play my games I've purchased over the years.

2) Find out why I can't reset my password.

3) Why did a upgrade wipe out all my data?

Carolyn Ahrns

[protected]@gmail.com