WildTangent
Reviews and Complaints

I recently had to re-install my Vista Operating System and afterward found that the Wild Tangent Games App hangs when it comes up, so I'm unable to play any games at all. Their tech support led me through the usual "fixes" but, having had similar experiences with WT, I already anticipated there would be no resolution, which turned out to be the case. I have 29 Wild Coins remaining in my account which they refuse to refund to me, stating that I purchased them more than 6 months ago. I also use Big Fish, Iwin, Gamehouse, Steam and Shockwave, all of which came up normally after the reinstall of my operating system; once again, it's only Wild Tangent that has a problem which they are unable to resolve. It's not about the few dollars I've lost so much as it is about the fact that they have never, past or present, been able to help me with any problem, and even more the fact that they obviously don't care about their customer service. I regret having wasted the time and money and won't deal with them again.

when I tried to play the game I downloaded a couple days ago I was able to play the game that day I downloaded the reason was that it gave me one free wild coin and the day after that I clicked on the game to play it and there was no free coin to use and to get the game started I was really mad and I did not even get the answers I am looking for and I am really mad about it and I wanted to play it so bad and I just think that they should give us free coins when we get the account made they do not even give us free coins and that is just not even fair I mean some of the account owners might not have enough money to put in to the account so they can keep getting wild coins and I do not think that is right so why don't they just let us earn the wild coins instead of have to use our own money to buy them and I went on the website they have so many non profit organizations that they deal with and they make us the people who want to play the games pay for the coins

I purchased games from WildTangent such as Scrabble, Bookworm, Junk Yard, Chuzzled Deluxe, Bejeweled 3, Solitaire, Family Feud, etc. I can not remember my log-in information for WildTangent. but they should remember my name from my e-mail address
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( m.[protected]@att.net. )That was the e-mail address I used when I purchased all my games. Others I bought some from Pogo and Pop Cap. I am having the same problems with these other companies also. I would like for WildTangent to rectify my situation. I did not buy Coins or Rent these games, I bought these games for 19.99 each and I have nothing to show for it. I started buying games in 2007, because it helped me with my concentration after my second stroke. I think that it is UNFAIR that I can not get into my games I have already PAID for.
My new e-mail address is [protected]@comcast.net. Please help. Or WildTangent can refund my money so that I can buy new games.

Having entered a yearly contract with Wild angent Games, by witch for a monthly fee I recive Wild Tangent coins, enabling me to play a wide variaty of games on their website.
However lately I have been unable to acctually play a lot of games after downloading them, but find I am still being charged the "Usage" fee in Wild Tangent coins as if I had played the game.
Last month I wrote to Wild Tangent asking to be released from the contract with no penalties as I am not able to get the services I am paying for, however Wild Tangent replied that they had rembursed me the Tangent coins I had lost, i soon discovered that they had not returned all my lost coins. Shortly after that I was charged the monthly fee again, now again I find I'm being charged fro games that either fail to load or if they do load, they don't play.
I wrote again pointing out the problem and asking to cancel my contract as I'm not reciving the service I pay for only to recive an e-mail with the heading Assistece Request Denied from Wild Tangent Account support.

I am just another unfortunate victim that has been scammed by the Wild Tangent company. I was lead to believe that I was only buying a month’s worth of “Wild Coins” for my son, who likes to play the online games offered by Wild Tangent. But that, as it turned out, was not the case.

I has lectured my son about buying things on the internet, taught him to be wary and avoid and commitments to buy a 6 month or 12 month supply of something, etc, etc. Yet here we are, certain we were only buying one month’s worth of product when it turns out we had been signed up for a whole year!

I didn’t find this out until the following month when I was charged again for another batch of “Wild Coins”. I called the company immediately and tried to cancel, and they told me I had a remaining balance of $69.99 for 11 more months! I was outraged.

Since Wild Tangent wont do anything about this, I filed for dispute with my bank and reported my credit card as stolen. The whole thing was totally ridiculous. Someday someone is going to give scamming companies like Wild Tangent the punishment they deserve.

On 3/15/11 I cancelled HP Wild Club Games ( Wild Tangent) I received an email confirming this cancellation. However, monthly charges are still appearing on my Disney Visa Credit Card bill. I have a copy of this cancellation notice.

I have been unable to contact HP through the internet and I cannot find a telephone number contact them over the telephone.

am emailing this message because i recently bought 50 wildcard points. After buying I shortly recieved the email below stating that for the next 12 months i will have to pay $6.99 per month. I was not aware of this, and only wanted the 50 coins for 1 month. I went on your website and i did see that this was posted:
Why am I being charged again for WildCoins - I thought I only bought them once?
When you sign up for a plan, such as the Super Saver Pack, you receive 50 WildCoins every month at a significant discount and agree to receive WildCoins each month for a predetermined number of months. This information is very clearly included in the terms of use document and displayed on screen when you purchase the plan.

Contrary to the statements above, the billing information was not clear about the 12 month purchase agrreement. I have no problem paying the initial $6.99 that i intended to buy. If you are concern with my usage "at a discounted price" I will infact pay you the $6.99 and you can cancel my order completely. (Essentially I intend not to play the games anymore) I'm sure you can understand the mix up, if you have any problems you can email me at this address or you can call me at [protected]. Thanks for your time, Max Murray.

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From: HP Games
To: [protected]@yahoo.com
Sent: Sat, May 7, 2011 11:29:43 PM
Subject: [HP Games] Welcome to WildClub!

Welcome to WildClub!

Games are a great way to relax, laugh, and have FUN. That's why we created WildClub, and we're glad you're a part of it.

=========================
Your Account Information:
=========================

WildClub Username: [protected]@yahoo.com

If you can't remember your password, click here (https://www.wildtangent.com/resetpassword?dp=hplaptop) to reset it

You've joined WildClub by purchasing the WildClub: $uper $aver for a monthly fee of $6.99 USD. Every month (for a minimum of 12 months), we'll deposit 50 WildCoins into your account; use these WildCoins to play over 1000 games!
Click here (http://www.wildtangent.com/support/coinsfaq.aspx?dp=hplaptop) to learn more about using WildCoins.

To change your contact or billing information, including your email address, visit: https://www.wildtangent.com/myaccount?dp=hplaptop

==================
WildClub Benefits:
==================

* Play 1000+ games, with new titles added weekly
* Earn discounts on game purchases for playing with WildCoins
* WildCoins can be used online, offline, and when you travel
* Keep the change! Unused WildCoins roll over from month to month
* Most games cost 50 WildCoins to own

That's all for now. Why not start playing (http://www.wildtangent.com/?dp=hplaptop)?
Oh, and if you have any questions, our Customer Support team (http://www.wildtangent.com/support?dp=hplaptop) is here to help.

We value your business - thank you for playing!

Sincerely,

HP Games
http://www.wildtangent.com/

---------------

PLEASE NOTE: This e-mail was sent from an address that cannot accept replies. Please do not reply to this message. To contact Customer Support, please visit: http://www.wildtangent.com/support?dp=hplaptop

Copyright 2011 WildTangent, Inc. All Rights Reserved. WildTangent, WildGames, WildClub and WildCoins are trademarks of WildTang

i ve been having this problem for years, since i started at your game site.I hAVE WASTED ALOT OF COINS PAST AND PRESENT.i pick my game it will come on, then i press play, the coin goes in the slot, then the screen says thank you for playing whatever game i was trying to play, i only play hidden object games.I never played the game at all, but it eats up my coins always, i should have done this sooner.

I have had nothing but trouble with wild tanget games. Each time I download a game it downloads right but when I go to play I can not get it to open. My console shows it is running but I have nothing on my screen. I can not eI ven close the game down unless I turn off my computer. I feel like I am being ripped off. When I can get into a game I can play for a while then the game closes out and to start again I have to keep using my wild coins. I have complained to wild tangents a few times but all I get bis a list of new things to try. I want an answer not a bunch of thins I have already tried. I have also requested a refund for all the coins I have wasted and ahve not recieved a reply. Wild tangents is just taking my money and I do not get any thing in return.

I purchased Bejeweled 2 Deluxe for $19.99 I received confirmation and the Backup Disc - CD that I bought for $8.95. I tried to access the game several times both with the site play button and also with the Backup Disc. I receive a notice that" Bejeweled 2 Deluxe has encountered a problem & needs to close. Sorry for inconvenience."
I feel that this a scam and I want my money back.

I purchased a Bejeweled game from Wild Tangent for a one time fee of $6.99. THe following month they are redebiting my card for anoter $6.99 for "coins". They claim I signed up for a monthly service..WHICH i DID NOT. This company scams people and I have filed complaints with the attorney general in the states of Washington and Michigan. DO NOT DO BUSINESS WITH WILDTANGENT.