Wine Enthusiast Magazine
Reviews and Complaints

A important part of the product failed. I made many requests to the company for the warranty replacement part. They told me that the replacement was done and would be sent to me. This process started many months ago. The part hasn't arrived, but I keep getting emails saying that it's being processed. I don't have the time to waste on the phone anymore just to get false promises from customer service. I just need them to replace the handle that failed.

I wanna complain 'bout this company's spam mailin' catalogs. I done emailed 'n called 'em many times to get my contact info removed from their physical mail catalog 'n email. But they keep sendin' me catalogs every month 'n ain't respectin' my requests to stop botherin' me. I just wanna be left alone 'n ain't plannin' on buyin' anythin' from 'em again, but they keep harassin' me. I want 'em to stop contactin' me 'cause I done followed their removal process over 'n over again.

I asked for a new piece for my wine fridge (Model No ***) on 2/2/22. They charged me $67.13. The piece they sent was wrong, so they sent another one on 2/7/22 for free. But that one was also wrong. The warehouse manager I was talking to didn't reply. I called, no answer. I emailed customer service, no reply. I did get replies when I used the live chat on their website, with promises to fix the problem, but it still hasn't been fixed. If they don't have the part anymore, I get it. But I do want my $67.13 back for the wrong piece, which I said I'd happily return.

The Wine Enthusiast Magazine company has some issues with their advertising. They claim their glasses are "shatter-resistant," but that's not true. They also have a guarantee that used to be for a lifetime, but now it's only for 10 years. It's all very confusing. I tried to contact them, but they were closed for months, probably because of COVID. They know their product doesn't work like they say it does because they have emails on their website from people complaining about it. At first, they sent me a replacement glass for free, but now they want to charge me $15 for shipping and handling for each replacement. That's not what their website says at all. I'm not going to spend any more money on a product that doesn't do what it's supposed to. Especially when they're asking for so much money just to ship it to me. I want a full refund, including the shipping and handling fees, because they lied in their advertising, their policies keep changing, and I'm really unhappy with their product.

On March 15, I reported an issue with the Legacy Corkscrew with Black Marble Stand and Handle, referencing my order. The black metal arm on the stand is misshapen. The wings are misaligned, causing the corkscrew to lean forward by 12 degrees, a common complaint. The material is too robust for a manual fix. Customer service replaced the stand, but the issue persisted. The representative mentioned the company was aware and seeking a new supplier, with an improved version expected by June. In June, I spoke with a new representative who was unaware of the issue but promised to follow up. After leaving a message on June 24, I've received no response. I am seeking a functional replacement or a refund.

I've been trying to reach out to Wine Enthusiast Magazine for several months now, both through email and phone calls, about a missing credit of $2,395. The latest customer service representative was really nice and promised to contact all the necessary people, but I never got any follow-up. I even sent two recent emails to Customer Service and AM Trucking with the order numbers and pro numbers, but still no response. I had two purchases with issues. The first one, Purchase No. ***, was made on 11//2019 for $2,395.00. It arrived damaged, with a cracked wood top and a damaged back right leg that scratched the flooring. It was picked up on 3/*/2020, but the credit is missing. The second purchase, Purchase No. ***, was made on 9/*/2019 for $2,395.00. It also arrived damaged, with the holes not aligning to attach the top to the base and dented metal sides. The replacement item sent on *** - 11//2019 was also damaged. After dealing with canceled deliveries, lost shipments, and no-show deliveries, I asked them not to send a third replacement and instead pick up the second unit and credit my account. They did pick up the item, but my account was never credited. They claim that AM Trucking didn't show that it was returned.

I bought a product from a retailer on May 5. They said it would be in stock on June 1. On July 15, they charged my card $1,995.00. When I checked the order status online, there was no update. I called customer service on July 20. The first rep said the item was in stock and would check with shipping for delivery. Then I got an email saying it was out of stock and wouldn't be shipped until August. I called again and spoke to another rep who was rude and said I wasn't charged, just authorized in May. I told her the charge wasn't pending and was from July, but she said she needed to contact accounting. I asked for a manager because I felt like they were giving me the runaround and taking my money without delivering the product as promised. She put me on hold and then I ended up talking to the answering service, not a manager. When I called back, customer service didn't pick up, probably because they saw my caller ID, and I went to voicemail. Now the company has $1995.00 and based on the last rep's actions, I don't think I'll get my item or get to talk to a manager to resolve this. I don't understand why they said it was in stock earlier and charged my card if it's now out of stock and can't be delivered.

On February 2, 2022, I reached out to Wine Enthusiast because the cooling unit on my 18 bottle dual zone wine cooler stopped working, 15 months into the 36-month warranty. The service team requested a photo of the issue, which I provided. They instructed me to have a registered HVAC technician verify the defect, allowing me to choose any service provider. This step was essential for warranty purposes. I inquired about the cost for the technician's visit and was assured it would be covered under the warranty.

Following their instructions, I arranged for a local technician to examine the cooler. He questioned the necessity of his visit given the clear defect, but I explained that Wine Enthusiast required professional confirmation before honoring the warranty. I paid for the service call upfront and submitted the invoice for reimbursement.

After consultations with two technicians, I received a replacement unit. I contacted the service department regarding my reimbursement and was asked for various documents by three different representatives, which I supplied. Persistent in my efforts, I spoke with a supervisor who, after a lengthy conversation and attempts to attribute the issue to training or a non-disclosed service contract, agreed to process my reimbursement.

On March 21, I was informed that my check would arrive within 2-3 days. Yet, as of today, the reimbursement has not been received.