Wingstop
Reviews and Complaints

I placed an order on March 26, 2023. I was told that the order was out for delivery, but the driver had a flat so it was being delayed. Moments later, I received an email saying that my order had been cancelled, but the driver told me that I will still receive my order but never did. The next day, the charge on my card was cleared and never refunded back.

date of complaint - March 6, 2023

Store Location - Douglasville, GA

Complaint - No napkins were available at the store. Manager said corporate policy was to supply a role of paper (same paper as used in the bathroom to dry your hands). Only one role of the paper was available at the cabinet where the straws were kept at the front of the store. Only dispenser was a pole sticking up on the counter were the role of paper was sitting on. In order to get a piece of paper, you had to unroll the paper with one hand and grab the role with the other hand and tear it off. How unsanitary is this. Your corporate policy is exposing the general public to multiple transmittable diseases (Hepatitus, Covid 19, Influenza and the common cold to name a few).

I will not be going back to Wing Stop until they rectify this major health issue by making napkins available in their stores in a dispensing manner that does not put the general public at risk.

04/05/2023 at 2:30pm I walked into the wingstop in San Jose California on McKee Road and the customer service there was horrible first they got my order wrong and refused to fix it and then I asked for a manager and the manager then laughed at my face in front of everyone! He then said he would call security and refuse service to me! When they were in the wrong

We went to the Wingstop store #1408 for dinner. We placed our order at the counter then waited about 30 min until one of the cooks came to the front to ask us have we received our food. We told him no then he looked in the front where the orders sit, and we realized that our food was sitting there. The girl who took our order was no where around. During our wait we spoke to another customer who had been there before we got there, he was waiting for a 6 piece which he finally received 25 minutes after we got there. As we sat we noticed 2 of the employees looked sick. One guy kept scratching his neck. The whole scene appeared to me none of them wanted to be there working. Finally we received our food and went home. The fries were so soggy with grease I could not eat them. We ordered 15 classic combo, garlic parmesan, and Cajun classic. The chicken tasty greasy and very much fatty. In the container where the chicken sits with I guess the liquid of seasoning sits was greasy. My husband and I picked through the chicken but ended up throwing everything away. It tasted that bad. We will NEVER EVER go to store #1408 again. Between the bad customer experience and the bad tasting chicken, fries. This experience left a bad taste in our mouths literally. It was a waste of $26.82. The receipt said do a survey and put # 94647.

Manager: Tatianna Love was being very disrespectful when I first came in the restaurant around 5:50pm today I don't know what happened before I came in, but she had an attitude towards me soon as I came in. However, I ordered my food then I went next door to look at some shoes she literally threw the food on the shelf and the food almost fell on the floor, I told her I had 2 orders she went passed that, so I asked her for my drinks she rowed her eyes and shoved the cups into my hands like I was wrong.

When calling to place a to go order which was just a 20 piece wing I was told that I had to use a phone app. Well I was driving so cant do the app at the time, so I went into the store itself, in front of a live poerson and was still told I had tro order thru an app. I was standing right there. They would not take my order. How can you run a business and turn customers away because I didnt know how to down load app? And they offered no help whatsoever. This was the store in gravois bluffs I will never go back, very rude. The manager wouldnt even talk to me. Worst service ever.

Hello,

I had the worst experience ever at the Laurel, Md Wingstop on Friday, December 20th. I witnessed several OSHA/health violations and received the worst customer service in America. First off, I had to wait 20 minutes for my order. Did not receive an acknowledgement, greeting, or anything. The soda machine stopped working, I informed the African American lady behind the counter to doing the wings. Shea completely ignored me, I informed the Spanish lady behind the counter, she told the African American lady. She responded, “if it’s not working, it’s not working”, Okay, but I paid for a drink as you can see below. She proceeded to toss wings. I asked the Spanish lady if she could provide a bottled drink since the machine was not operating properly? She stated the African American lady would have to help me. I waited 10 minutes, then another 10 minutes. I politely said, hello now my food is getting cold, and I still do not have a drink which I paid for. I asked for the corporate office information and both of the lady's names, and they completely ignored me. This was the WORST customer service I have ever received in my whole entire life. So, then I get home to my cold meal to my surprise I was given 8 wings vs 10, and 3 of those were deformed and oddly shaped, and should not been given to any paying customer or animal for that matter! I saw both of them drop chicken on the floor and kick it to the side, I saw one touch raw chicken then proceed to fill a seasoning dispenser without washing her hands. Not only were the individuals working at this Wingstop have nasty attitudes, but the health department would find the establishment nasty and unfit as well. Hopefully, no one in my home gets sick from salmonella poisoning due to all of the cross-contamination infractions I observed. The African American lady was rude, condescending and very unhelpful. I would suggest she finds a career path not dealing with the public or food.

This is my first time ever reaching out to any establishment about bad service, but this incident was a must. I more than likely would have called it a lost until I arrived home with the cold, 8 count and the 3 inedible deformed pieces of chicken.

I would like a full refund back to the form of payment I used for this purchase. And if possible, a gift card for a future use for my mistreatment. I would love if you could pull the camera from that store and see how long I was in the store at the register and at the soda machine. I arrived about 1:50 pm and did not leave the store until 2:30. No one should have to spend 40 minutes in establishment when the order was placed online. You should also, receive all the items purchased from your online order (including all 10 normal wings, and drink) It was utterly ridiculous. Another patron came in and stated, they always act like they can’t hear you. It was unbelievable, I have never witnessed such horrible, deplorable customer service in my life.

Thank you

Kenyatta Reddick

I came in to order a large order for our dealership for lunch on Friday the day before. They took my whole order and said for me to pay tomorrow (Saturday) when I picked up the order. They took down my name, phone # etc. I went to pick it up today at scheduled time. There was nothing prepared. I was then turned over to a VERY UNPROFESSIONAL man, claiming to be the General Manager, and stated they don't make anything until it was paid for, I explained I was there yesterday to place order and pay, the lady I gave the order to was standing right beside him, and just looked at me like a deer in headlights. I had 30 hungry employees waiting on me at the dealership for lunch. He continued to be extremely rude. I explained I tried to pay yesterday, he starts to yell at me "I don't know who you spoke to, but this is my store I am the General Manager"! NEVER will I go back there again. VERY RUDE! and I'm almost positive he won't even care about this complaint! Customer Service At it's finest in Gastonia, NC!

I placed a order that was rushed and not correct. I got the wrong sandwich, cold unsalted fries and wings that were not fully cooked. I would like a refund. I contacted the store but they refuse to give me a refund or to speak to a manager. I can be reached at [protected].

WingStop #1311

Location: 4521 S Laburnum Ave

Date: 12/1/22

Time: 6:03 pm

Ticket #: 30022

I had ordered my meal and the cashier told me it would be $17.05 and i was paying in cash and he then told me it would be $17 instead. After i gave the cash, he didn't put it in the register and just held it and when he gave me the receipt it said 100% employee.

I ordered wings from wingstop via their app. Order number [protected]. I never got a confirmation email. I went to the madera, ca stop for wing stop where I had placed the order to be picked up.

I was advised by the staff that the order was still in the pending status and nothing could be done as long as it was pending status.

I never got my order because of issues with the app; yet wing stop charged me $26.50

First of all the lady at the cashier was very rude and sarcastic later to find out she is the general manager I complained that the wings I purchased were very salty after I paid $50 something dollars she tells me with an attitude that is the way they are made and that she has no control about that no credit or refund offered. Very unprofessional and then tells me anything else and she stays quiet terrible terrible service very very disappointed I think she said her name was Leslie well Leslie you need better customer service you just LOST a Customer but with your attitude you probably DONT CARE!

I have started woken for this company about 2 weeks ago told them on my hire date that cannot miss my wife's doctors appointment for our unborn child because there health was at a risk and the district manager agreed and offered me assistant manger positiona and took it was harassed made fun of wasn't trained and everyone working at this store consumes alcohol and weed doesn't do there job I had to completely take over the kitchen more than one occasion and when I was at my doctors appointment with my partner I would receive calls and text claiming that will never get the position I dwont deserve it or someone else deserves it and ashould just quit every day and scheduled on my appointment days trying to get me fired for missing work and the general manager of the store drinking on the job and smoking weed instead of working

Service dover delaware service was rude and never got waiting on.

Manager younger lady said kids at home needed to go home 6 people working in this store after 5 min still not waited on we left.

Bear de location manager was only person working again not taking orders he said the register girl was on break could I do it on my phone I did not have my phone with me so I could girl had to come back from break to ring us up took a long time.

Not happy about this. I called at noon for a pickup at 2pm atthe N Kansas Expressway in Springfield Mo. When I went into the store it reeked of marijuana. I told the kid waiting on me about it. He said yeah, it's a stress reliever. One employee was coughing after taking a hit. I know this because I smoke. But have never smoked in the job. We got the wings for half time of the Chiefs game. It was not what I ordered. I called, told them what happened. Said they would remake order. Manager says he added extra wings for trouble but he lied. Got 20. I expected and asked for a refund plus free wings. Manager said couldn't do that. Explained that it probably would not have happened if employees were not stoned to the max. I expect more from this company.

Had a large order from Wingstop that was being delivered by DoorDash. Only a small part of the order was received. I immediately called DoorDash who refunded the money to Wingstop for the order and said that it is on Wingstop to refund the money to my card because they had my payment information. Over 12 days later and they have been near impossible to reach. The only response I’ve gotten from Wingstop was from their Twitter account who just told me “Thank you for providing this. We have escalated this to upper management and they will be reaching out to you as soon as possible.” 3 days after that response and I still received no response from Wingstop. I finally called DoorDash again today and they were able to transfer me to some customer service department for Wingstop. The customer service agent told me he forwarded my request for a refund to a different department and I said thank you and asked for a confirmation e-mail. I was told I couldn’t get a confirmation e-mail and so I asked if there was a phone number I could call to check on the status of my refund and was told there isn’t a number I could call. So I now have zero way to check the status of my request and basically just have to wait and hope one day money appears in my account for the order.

9/24/2022

I did not receive one complete meal and I called and spoke to the manager and told me I can go back and get it. When I got there, "another manager" who didn't look like one (didn't speak nor dressed like one) and employees in the back kept laughing saying they did do stating I was a liar so loud everyone heard clearly after I was told to go back and get it. Verry unprofessional staff they have working.