Wingstop
Reviews and Complaints

I order 20 wings on the 20th of September, in South San Francisco's, 22 Cestnut resteraunt. Once home we noticed that we only recieved 10 pieces of lemon pepper, was shorted the 10 piece Louisiana Rub. I've tried calling the location several times, but was constantly met with a busy tone. Any help with this, would be greatly appreciated. Thank you!

I need help with a refund and I cannot get an answer. I have filed a BBB complaint and the AG will be next.

I went to Wingstop in Mesquite off of Cartwright. I ordered and they stated that it would be 20 to 30 minutes before it was completed. Knowing this location I knew that I needed to wait an extra 10 to 15 minutes so I did so before going up there. They still stated that my order was not completed so I waited an extra 15 minutes and the order was still not completed at this time. I requested my refund and canceled the order which the girl did write canceled and stated that it would be 5 to 7 business days before I get my refund of $46.95. This cancellation was done on 9/5/2022 and here it is 9/20/2022 which I do not have my refund of $49.95.

When I come in to order wings and guy look like manager told me to wait to order about 45 minutes and he said hearing people are waiting that already been order why can't I order and I can wait but he won't let me order because I am deaf not allow to order? That make me very angry and nice black hearing saw that happen she couldn't believe it! So I going to sue your company for not let me order food!

Stephen Jones

[protected]@att.net

Place order at Wingstop 195 N Parker St, Olathe, KS 66061

Wingstop

36250 Hidden Springs Rd.

Wildomar, Ca 92595

I am filing a complaint against Wingstop stated above. On the 28th of July 2022, I was told I was taken off the schedule as per Danny (shift lead) without explanation. However, I still stayed and worked my shift 5-10 pm that day. I confirmed on July 30th again with Lily, the general manager at the time that I am not quitting and requested to be put back on the schedule. She made a promise that she and the district manager will fix the discrepancy. On the 2nd of Aug for the third time, it was confirmed with Lily (general manager) that I am still taken off the schedule and the system but still work 5-10 pm. Lily, told me I will be put back on the new upcoming schedule and to the payroll and to wait for the call to start working again at the Wingstop. After the conversations, I was never contacted back again by the shift lead, general manager, and district manager to continue my employment.

I was improperly treated and unfairly terminated without probable cause.

I was not paid for the last 3 shifts that I worked.

Today, the 12th of Sept I stopped by to pick up my check but was not there. I called Sharo asking when can I get my pay and the district manager but he was rude over the phone and stated he no longer have the check. The manager can not give me a definite time when my check will be available and will not give me a termination letter. He is making an excuse that I did not show up for 3 shifts which constitutes quitting according to him. In truth, I was not contacted nor given the new schedule and put it back on the payroll by anyone in the store to continue working.

I placed an order on 09/01/2022. After placing the order I got a time frame of over an hour until it would be ready. I immediately walked in the restaurant and cancelled the order. The food was not prepared. I asked that they cancel but they were too busy to help me and refund me at that time. I called several times to get my refund but they will not answer the phones at that location. I have sent an email to corporate and still no response back! I am not impressed with this customer service in the slightest.

My first visit to your location on 1721 New Hope Road in Raleigh, NC and my last! On Saturday, 9/3, I arrived at your location approximately 11:10 PM. Your hours of operation states you closed at 12:00 AM. One of your representatives asked if he can help me. I said I would place an order and he said "oh", walked away and asked another patron if he can help her. When I got his attention again, I asked if I could speak to his manager. His manager tells me he stops serving at 11:20 PM. I told him I was there before 11:20 PM and why did the first representative tell me that instead of walking away and helping another person. He asked me if this was my first time visiting the establishment and I said yes. He said everyone else knows they close at 11:30 PM and tried to show me on his phone. I asked him if I can have his manager's name and he said I was being argumentative and walked away. There was a driver for Grub Hub standing beside me and noticed how the "manager" was acting and said he has no respect. He pretended to call his manager named "Ben". When I asked what is Ben's last name, he said he did not know so I walked out.

I am 60 years old and have never been disrespected as such from someone who is younger than children I mentor.

I placed an online order at 6:41pm 9/2/2022 and got a confirmation that my will be ready in 58-63 min (a long time but I thought worth the wait). l got there around 7:20pm and was told that they were working on my order. I stand there and people come and go as I have to watch a tennis match, asked again and was told that it would be about 15 min. The worker picks a receipt and ask my name. I asked her if the bag had been sitting there long and she looks at me and says no. I can tell by the look on her face that my order was sitting there and overlooked. I did not get my order until 8:11pm! I get home and have to warm the wings up; I only stay less than 10 min away. End up eating a few of the wings and throwing the rest away, only to end up eating a peanut butter and jelly sandwich after all of that! There was a lot of grease in the bottom of the container, which I always have to drain my wings due to all of the grease. My last couple of encounters have not been good with Wingstop.

I went into the Wing stop on Poway Road, Poway , California yesterday 08/16 at 11:20am to pick up an order.

On entrance into the store, I noticed a strong rotten food smell, like a dead dog and mixed in with extremely strong chemicals! I didn’t think anything of the restaurant smell but hoped the food would be better.

I ordered a meal with boneless wings fries and a root beer. The root beer from the machine was completely flat and tasted lie water. I tried the other drinks but they were all equally as flat and tasted like water.

However, my issue was the food! About an hour after eating, I got a bad migraine then I started throwing up violently , the chicken I noticed when I ate it was soggy, the sauce was thrown over the wings and was watery ( I have been ordering Wing stop and the same meal for around 10 years and have never had a problem. This time I ordered the same flavor I usually get but it was runny, as were the fries watery and soggy. The Louisiana rub was overly seasoned and tasted like chemicals and extremely salty.

I threw up around 8 times an hour after eating and was sick throughout the night right through to this morning. I feel better only after I threw up violently 8 times. Im not sure f there was chemicals in my food or if the food was just rotten and not hygienically prepared but I have not thrown up since around 30 years ago when I was 12 years old.

This morning you have issued me with a gift card for $10! When I paid $16.00 for my meal and was extremely sick due to the proor rotten quality of the food… probably even chemicals in my food as it smelt that way.

I do nt want a gift card as I will NEVER use it and will never eat at Wing stop again as you made me very sick. Only when the food was out of my body did I start to feel better.

AGAIN, I do not want a gift card as after my experience at Wing stop and violently throwing up immediately after the meal and all last night, i will never go back to any Wingstop. That is the first time i have ever thrown up and been sick all night long. My food tasted of chemicals and chicken was soggy as were the fries. The store on entering it smelt of strong chemicals too and had a rotten smell like something had gone bad in there. I didn't realise all the food served there was like that too.

I want a full refund back to the card that I paid with. I do not want a gift card I WANT MY MONEY BACK.

Sarah Odisho

[protected]

Order was placed on 8/15 5:08pm at store #[protected] W US Highway 290 Suite 104, Austin,TX 78736. At 5:20pm I received a text from Doordash that order would be delivered at 5:58pm. At 5:50 contacted the store as tracking showed it to be 18 minutes. They indicated it had been picked up 20 min before traffic was bad so give them some time. After 20 minutes & tracking now showing 17 min. Contacted store again store manager indicated it had been picked up at 5:30. I told him I wanted another order sent & Cesear indicated that he would have to contact Regional Mgr & would call once order had been picked up. At 7:17 I called back & was told Regional Mgr had not responded so would issue a refund. In the meantime, received a text from driver indicating that he was walking so I should cancel the order. Horrible service by doordash & Wing Stop. I asked that mgr provide feedback to doordash, was told up to the Reg Mgr. I received several text msgs from the driver that were extremely upsetting & unbelievable. We have had problems with the guy in the past at another wingstop location.

Totally unprofessional and had an attitude with me to boot. The driver himself was professional and courteous. I tipped him of course. Wingstop didn't include one of the items I purchased. When I called and enquired about it, Patricia I believe her name was, couldn't be more rude. She proceeded to talk me down about me not ordering something. Forgetting the fact I had the receipt. She placed me on hold and hung up on me. Only to then tell me she was gonna have my order for me. I waited another additional hour and change for my food. Which never came by the way. When I called back to once again enquire, she laughed at me and told me it wasn't her problem. Again, she was the one who prepared and took my order. She told me this on the original call. When I asked about a manager she said she'll be there after 6. I told her I wanted my money back and she hung up the phone on me. When I called back about my order and my money, she accused me of harassing her. Again I am the customer. She messed my order up. I was very patient as I waited 3 hours for food I originally ordered.

On August 1st I placed an online order for 15 wings and 2 orders of canjun corn. Order # [protected]

I left work and picked up my order and drove home (35 miles)

When I unpacked the food, there was no corn. You see, my daughter just wanted corn only for her dinner.

I called the restaurant. The woman who answered the phone was very sarcastic and smart-mouthed when I asked about the error in my order. She said"we have no corn. If you don't want the fries we gave you, then just throw them out. It's not a big deal."

I asked for a refund. She said (in a smart mouthed tone) "We don't offer refunds. If you don't want what we gave you, throw it out"

As you can see in the order I paid for two orders of corn and never received them.

I asked to talk to the manager. She put the phone on the counter and I could hear laughter in the background.

A man picked up, (I couldn't understand what he said his name was) and after listening to my situation, he said " we don't have any corn ... I don't know what to tell you". I asked him if he was the manager and he said "yes".

I asked him if he could refund my money and he said, " I just started. I don't know how to refund money for online orders"

I asked him if he could direct me to his supervisor. He said "All I know is that his name is Cedric"

I asked him for Cedric's last name and the manager replied "I don't know that either".

So here I am waiting in line at BoJangles to buy my daughter an order of Mac n cheese while my wings are getting cold on the kitchen counter.

I work for the city of Goldsboro and plan to file a complaint with the Better Business Bureau by the end of the week.

This customer service is terrible at best. The staff is rude.

I will take this to social media to prevent other people from being treated so poorly and not getting what they paid for.

I ordered wings on 07/23/2022 and I didn't check the bag until I got ready to eat, 1 hour later. I realized that they left out an order of wings so I had to get in my car and drive back to the store. Once I got to the store I presented my receipt and told them what happened and the kitchen staff said that I was lying. His response to me was "how does someone not know they don't have all their food for an hour after they got it". I was humilated in front of other customers and was embarrassed that I was called a liar when they (wingstop) was the one who messed up my order and inconvienced me.

7/22/2022 @ 6:42 i was calling the Wingstop and go no answer the phone was just ringing and ringing i went into the store the phone was ringing off the hook no one in the Wingstop cared about the phone ringing every staff Member ignored it and when i was waiting in line the cashier was rude telling me i couldn’t place an order due to a 45 minute wait told me i couldn’t place an order for the rest of the night when they close at 11 or 12 the manager on duty didn’t seem to care

I placed my order online. Upon arriving I was advised that they didn't have many items that I ordered and paid for online. They advised me to send an email to [protected]@memwings.com for a refund. Once home I found out that I only had 10 wings that were correct. The rest of the 50 piece order was wrong. Please assist with a refund. My order was from the Olive Branch, MS location. I paid $65. I received no corn, rolls, juice, parmesan wings, Louisiana rub wings. The name on the order is Sherry Warren. The order details are included in the screenshot. The order was placed this past Thursday.

Monday July 11th 2022.

My wife and I were trying to place a phone order for dinner at around 5:15pm to the wingstop location at 3155 S Bascom Ave #D, Campbell, CA 95008 but when we tried calling somebody would pick up the phone and hang up immediately, this happened 7 times in a row. We decided to drive over to the location while continuing trying to call and the second attempt after getting into our vehicle somebody picked up the phone and left it on the counter so we could not call back, I began to audio/video record this bizarre situation from the time we got into the vehicle to drive over until we arrived inside the establishment and saw the phone on the counter with nobody at the cash register and 3 cooks in the kitchen. I asked one of the workers if this was standard business practice for them and they pretended to not understand me so I then asked them in Spanish and they tried to ignore me! Eventually after about 6 minutes another person walked behind the counter from outside and said that he was sorry and that he had an emergency. I asked him for the managers number or information and he gave me a number that had no voicemail set up and went straight to voicemail. I have this entire situation on video from start to finish. This is completely unacceptable business practice/behavior and I plan on posting this video on multiple social media sources to hopefully give it some attention.

This is not the first time with this location we've encountered this behavior from the employees, just the first time I have proof of how they do business at this wingstop location.

My video is a total of about 8 minutes which was the duration of the drive from my house to the location. The video will not upload to here for whatever reason.

My girlfriend and I had ordered online July 2nd, 2022 at 11pm. When we got to the store, it was filled with smoke. One of the workers came over to us and said that they couldn't make our food because something in the kitchen had caught on fire (which me and my girlfriend understood). The lady in the front then told us we couldn't have our money back because she apparently couldn't find our order, we had just ordered 20 mins before and she was being lazy and did not want to even search for our order at first ! She glanced at the screen and said "nope can't find it". She barely even searched for it. I still even have the confirmation email they sent me. I'm trying to get a refund since we never got our food. We will never go back to that Wingstop again.

Upon entering the Wingstop (here in Ft. Worth, on Old Sycamore School Rd) at 110 Old Sycamore School Rd, I wanted to order some wings, however, their were no prices, when asked about that, I was told that I would find out the price once the rung it up, I expressed how inconvenient that was, and I was only served with a bad attitude, and no service.

this Wing stop (at this location) standard of operation is very poor, I think I should be compensated via free wings meal for poor/lack of service.

thank you

I ordered wings online I paid for my order online when I got to wing stop. The door was locked and I didn’t get my food. The person at the door stated that they were closed. I never got my food. So now I just want my money back. Poor customer service as always.