CB Retail Stores Woolworths concerns about product removals and pricing practices

Woolworths review: concerns about product removals and pricing practices

Steven [Cat On The Edge] of US

Nov 09, 2023 5:56 am EST

Verified customer

Featured review

Dear Woolworths,

I hope this message finds you well. I wanted to bring to your attention some concerns I've been experiencing as a loyal customer. Recently, I've noticed a pattern of affordable products, like LA ICE COLA 2 L, being removed from your shelves. This, coupled with what seems like frequent and substantial price increases on various items, has left me feeling disappointed and undervalued as a customer.

The introduction of 25c charges for paper bags is also a point of frustration. While I understand the environmental intentions, the quality of the bags is subpar, making them prone to breaking, and the added cost feels burdensome for customers who are trying to make eco-friendly choices.

Furthermore, the approach of requesting customers to contribute to charitable causes by rounding up at the end of their shopping feels like an imposition. While supporting charitable efforts is admirable, the decision to make customers pay for your tax deductible charities seems questionable.

I believe that building trust with customers is crucial, and the perception of being closely monitored through surveillance cameras raises concerns about the level of trust you have in your clientele. Improved transparency regarding pricing practices and a reconsideration of certain policies would go a long way in enhancing customer satisfaction.

I hope you take these concerns into consideration and work towards a shopping experience that aligns better with the expectations of your loyal customers.

Desired outcome: Return of LA ICE COLA 2L would be a great start

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1800 000 610
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Woolworths Supermarkets

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1800 641 497
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1300 665 386
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+61 288 850 000
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customer_service@woolworths.com.au

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1 Woolworths Way, Bella Vista, New South Wales, 2153, Australia

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