World Education Services [WES] review: cheating innocent people 54

Wes has very poor customer service. folks at customer service for example mario are not trust worthy. this is not a bbb member. it may be hit or miss with wes! try others agencies..

###ing crooks!

it took WES 6 months to complete my evaluation.they kept sending it back to my institution for verification.now finally its done my four years of undergraduate became two years.course that was passed on a second attempt was not credited.four credit course became two.to make matters worse my evaluation was sent to a wrong address.of course it is immpossible to reach them by phone.i have sent them emails to correct the situation but no one has replied me.Please dont make the mistake of using WES try another organization.

I agree, WES is the most pathetic, disguisting, sick institutes. They said that they have not received the documents, when i finally contacted BBB, they out of blues say they have the documents and I don't even know what is the result of evaluation as I am overseas on business trip, I don't have access to their online login, as no body replies even to the 3rd email. The are very rude on the phone, they are just a bunch of sick people waiting to ruin students careers. I would love to see this business go out of business. May worse things happen to them and their families, for wasting my career. Today if I had received evaluation on time, I would't had wasted money and time.

WES certainly overcharges considerably for the service they provide, but the other part of the problem are the schools that demand the use of such services rather than doing their own evaluations, which they should be fully capable of doing. Determining the value of courses taken at schools outside of the US cannot be that complicated. So it appears to be a wide-spread scam to defraud foreign and immigrant students — a shameful practice, preying on a class of people who cannot defend themselves.

I had to pay $325 to have WES evaluate one year's worth of my wife's credits from an Australian school. $100 of that was for rush service, but they didn't fulfill the request within the 3 days specified. They simply didn't answer the phone when I tried to reach them, and never replied to emails. I certainly feel defrauded.

I had my evaluation done with WES and had no problems as i followed exactly what they told me to do. I hate talking to CS anyways so i did not bother, but i had the work done with no issues.
Yes they are hard to reach on the phone and they don't reply to emails as fast, but i have to say that so long as you follow the exact requirements and submit what they are requesting you will not have any problems. The problem is that everyone wants what they want or paid for (read refund policcies). WES is not a shoe store where you can try whatever you wish and return if you do not like. This is a service. You must first get as much info as you can from them prior to applying to them. If you do not agree in the first place about their policies then WHY APPLY? They don't tell you that you MUST pay them in advace...you made that choice to send your application, payments and documents same way i did. READ the fine prints before applying to any services. Why complain to them is you know that your US college or University also have a no refund policy on the application and if you do not submit what they are requesting on time and you have paid your fees...well guess what ...you lose part of your money don't you? And do you complain about that?
You are all just a bunch of complainers when you don't get what you want and people like you make me sick. PLEASE!

I think this last comment must be from someone at WES. Yes I'm sure if you do EXACTLY WHAT THEY SAY. And that is wrong - you HAVE to pay them in advance. The problem is that the world is not made using WES's formula. If all they can do is produce evaluations if your country fits their formula perfectly - that is not a service. That is what they rely on. Do the easy ones, and refuse to do or refund the hard ones. It's like printing money. If your countries education system doesn' t operate they way WES wants it to, a) they won't tell you that in advance, b) they'll take your money, c) you won't get an evaluation, or get a messed up evaluation d) they will NEVER willingly admit error or refund money, even when they are at fault. In my case they told me they could offer a service when they knew - and later admited they knew - that documents from UK universities when I graduated didn't match the WES system. Well I didn't know that! Why would I? I know the English education system, but I don't know how it differs from what WES WANTS the English education system to be. When they couldn't handle the format that English Universities use, they told me they couldn't do the full evaluation, but just flat refused to give my money back. I'm going through a www.BBB.org complaint right now. You can too. WES took my money - knowing they wouldn't be able to provide a full evaluation, then refused to answer emails, refused to answer certified letters, lied on the phone and refused to refund me - ALL because my countries education system didn't match their formula. FILE COMPLAINTS AT WWW.BBB.ORG it's easy. Or file small claims court claim http://www.nycourts.gov/courts/nyc/smallclaims/index.shtml. I think they are failing their nonprofit status too. WES is no charity!

WES is a horrible company. I waited over a year to have my evaluation refund resolved, and to get it I had to file a complaint through the BBB. WES's basis for evaluating credits does not work with most overseas universities systems. WES compounds the problem by not providing any form of customer service or replies (never at one point in the entire year I was fighting to get my evaluation done did I receive an email reply or an actual helpful customer service rep). I hope this company goes out of business they are a joke. WES's BBB rating of F goes to show how much they care.
I switched to education credential evaluators (ece.org) and had my evaluation done in a matter two weeks with excellent customer service.

My experience EXACTLY.

Unfortunately they are not a company ... they are a CHARITY! They have revenue of around $10m/yr and I'm sure unrefunded disputed fees account for a significant income stream. Cos you're right - they don't have a way to evaluate many foreign credentials. But they take you're money and don't tell you that.

It's time that their charitable status was reviewed.

Even though they provided no service and stole my money, i get their email news letter. The number of people signed up for this email is one of the "services" they boast about in the annual charity 990 tax returns they submit . So everyone they touch gets signed up - and bingo they have a HUGE following! Look at what a successful newsletter they produce!

Because WES has 30yrs of history, they established their name at major universities across the US. Perhaps they were good 20yrs ago! The universities don't have to deal with WES direct - they just refer people there - so they don't know what a scam is going on. If someone doesn't get their evaluation they just never get to apply to the university - so I think they don't know. After all the fighting I've done to get my money back i haven't got round to telling the university who referred me. WES knows only a tiny minority will file with the BBB and only a tiny minority will tell the university that referred them.

I only got a partial refund. I'm still fighting. They know they can wear people down by doing nothing so that's what they do. They have no consequences to fear right now.

I am chocked to learn all these complaints and allegations related to WES.
After several years spent in the US, I am very grateful to this organization, who is the only one, who helped me obtain my acadamic credentials equivalency. It has been a while (over 15 years ago). The fees were raisonable, the report was accurate and very professional. Also, occasionly I have been delivered, upon my request, copies of the same report for a small fee.
I understand how frustrated one can be having to go through denials and delays, but my experience with WES was and still very pleasant.

Horrible Horrible Horrible company. They take money from you and dont provide you the service you deserve. I filed for evaluation 6 months ago. Still hasnt been taken care of. They dont even have right fax number to the University. When asked to refund money, without customer's knowledge they will cancel your case. One more thing dont even try to contact them through email. They never check their email. Sounds like all the customer service agent have one name ANNA. They dont have customer courtesy and dont know how to treat their customers. Dont even apologize for the mistakes they make. Any body wants to file law suit against them I am with you.

Please never use WES. This is a remarkably terribly company. I don't know whty this company always gets mentioned by colleges. They do not like to answer their phone and when they do they are very rude and they really could not give a toss about you as a customer. I had a terrible time with them and things did not get sorted out until I contacted the Better Business Bureau. Then they suddenly found my papers and apologized up and down. Go with a comany like Education Evaluators International. They answer their phones and are nice and polite.

I wish I had read these comments before dealing with them. I submitted my credentials for evaluation in November 2010. My transcripts was sent directly to them by the University. To this day, I'm yet to receive my evaluation. They say my file has been placed on hold while they wait for verification of my credentials from the university. I contacted the university and they haven't received anything from WES. I tried providing addresses and contacts but WES have refused to use them nor have they given me details of the contacts they used. Contacting them by phone is very frustrating, the Customer service people have refused to transfer to any supervisor or the official working on my file. At this point, I've given up. Will try somebody else.

Unwilling to help. Their response in one website was that people may be complaining because they "overrate" their education and people get frustrated when they get their results. I hope you are ashamed president of WES. Your customer service is one of the worst I have encountered. I got a fair evaluation and I am happy with it but when I had trouble with your system, no one replied to my emails.. nothing, just like you forgot that you are a business because you have customers. If anything, stop getting new customers and start taking care of your existing ones.

Agree with everything in previous complaints. Customer service is non existing.
I have a different problem with them though. I had my diploma evaluated in 1998 and needed a copy of it sent to DCAS for a job I'm applying. A week later received a reply that my request has been cancelled because apparently the evaluation was done before 1999 and they cannot guarantee that it was done based on original official documents when in fact it was and I have a letter confirming that. What kind of company is that? They can't guarantee their own work? As far as I can see nothing has changed, the process of evaluation stayed the same, they need the exact same documents, but they want me to pay them all over again for the job they already got paid before?
I'm going to file complaints with everybody I can including BBB, attorney general of NY and department of consumer affairs as well as a small claim court.
Better yet, why everybody that are not happy with the services that we received get together and file a class action law suit against them?

It is impossible to get any phone pic-up from their Customer services. You can spend all your day calling but might never get an answer.

This is exactly what I have heard and experienced! Every one of these services seems to have their issues...theirs is definitely customer service

Unfortunately, I am being forced to use this so called company to do my evaluations. Worked with ECE another accredited member of NACES which did the evaluation with no issues what so ever. WES on the other hand is one issue after another. They first take your money without a hitch, not surprised about that one. After that everything goes down hill. I do not mind waiting 15-30 min on hold even though it is a pain, but to have the incompetent customer service representative not only mislead but in some cases actually flat out give false information, i.e. "LIE". When you call back questioning them on their blatant false information they hang up the phone on you claiming it was a disconnection. If you ask for a supervisor or a manager, somehow the connection always drops, hmmmm I wonder if that is a coincidence.

WORST COMPANY EVER! Unfortunately, US schools have been lied to and now WES has a monopoly for evaluation services. Maybe our government should look into anti-trust laws.

WORST WORST WORST i have seen in my life

I am waiting for evaluation for last three months no answer nor on phone nor on mail .
I have written atleast 1000 emails no response .Called 100 times . waitited for 30 minutes everytime - No response
Evaluation is half way since beginning .
They accepted degree kept inside the same envelope to ewhich they said is not seaaled but didn't accepted marksheets kept inside same.
After sending three times the status is still same .
Worst mistake to go with them .
Never ever go to them .

Hi everyone,
I must admit that I had a very strange experience with the wes - they translated my all "excellent" grades and diploma "with distinctiion" into all "c-s" of the us grade system and "forgot" about distinction. really?
How can that be?
I sent a complaint via their web page - no response
I sent an official letter to the director of wes with the complaint and a request to contact me back - two weeks - no reaction.
The company has no address, but the po box and no phone number to talk to anyone - how true can it be?
Does anyone know about where they actually sit - the address? and what number to call?
Did bbb complaint help? did the small claim court help?

I would appreciate your experience... I am very very disappointed and do not know what to do in order to get into the university I am looking to get admitted into..

Thanks!

I had a similar experience.
Wes was totally disappointing. first of all customer service is ridiculous, the instructions of the phone and e-mail communicating contradicted what was on the official website. it took my university's director to call them up so that they listened.
Then they screwed up and did not add all the course credits. both myself and my university tried to urge them to make a corrections and they couldn't care less. who blames them, they already had cashed in. please note my university rates tip 5 in the uk.
After wards they never replied to my e-mails. and the crappy evaluation not even clarifies us equivalence. I feel short changed. wes totally horrible!

I totally agree with others, this institution deserve a zero if not minus 1000 stars. I am not sure from where to start?
-bad customer service, a supervisor who is never there, or slow service.
I am a professor; yes with ph. d. and I teach hundreds of kids every year. I never felt more motivated to say my opinion and share my experiences in public with others about anyone or any institution the way I feel about the wes. they have no respect to who you are, your degrees, no matter how hard you try to be polite on the phone when you talk to them. with a very cool tone she will tell the supervisor is not hear, or they are still processing your application. if you have any complaint sends us and email!? an email? what are your doing then over the hone talking to me!?

I sent the email and three days later I called them… they claimed that the email was received yesterday and they need 24 to 48 hours to respond to it!?

I am sure you all had even worse experience than I did. therefore, take a minute and share your experience with others every where possible about the wes. I read it on other’s comment and I will repeat it…. wes is a big scam…period.

Please use ECE, a much better company and customer service than these ### a** organization called WES. Just the difference of the tone between the customer service employees of both companies says a lot about the potential service that one would get from WES. I literally wasted my money and time with WES frauds. It's hard to believe that universities rely on their evaluations.

The worst company ever! I wished I read all those posts before I paid them. Now goodbye forever my 300 dollars. I do not even bother to try to get it refunded because I just do not want to deal with them anymore. Unless you want to waste your hard-earned money, go ahead contact them. Or look somewhere else.

I applied in Sept 2012. I am still waiting until now. I have the same experience as anybody else. Sent them several emails, almost everyday, no response. I called them, no response. Does this company really exist? I asked for a refund, no response. I wish I should have read all these negative reviews before I started dealing with them. Any suggestion where to have credentials evaluated ? I need an entity with office address, not just PO box like this b.s WES.

Pathetic... pathetic... pathetic...! rest everything is explained in above posts...!

Horrible company do not use if possible.

I was forced to use this company as the education department here in Colorado insist. I must admit on the plus side in my case wes did my translations very quickly, so much so that it must have taken them two minutes to do. Although they managed to translate my first degree correctly, my second degree they decided to completely ignore the grades and credits given on my transcript and just give me want they wanted essentially giving me half my credits and therefore a lesser degree. This has prevented me from getting employment in a career I am qualified in. Wes refuse to correct the error. I am now seeking legal representation to get reimbursement and compensation for lost earnings. The transcript they have sent me is worthless and not worth the paper it's written on.

I wish I had read these comments before I started dealing with WES! I have had nothing but wasted time and huge frustrations with them. I've been trying to pay for honestly over a month now. First they charged my credit card three times. Finally, got it all refunded. When trying to pay again it wouldn't work. The money is out of my account but WES was quick to send me an email to tell my my file is on hold. When trying to contact them the phones go completely unanswered. Email is as just as hopeless. It is a crying shame what they do and what they get away with.

i have applied in January and they said its gonna take 2 weeks for evaluation but now its 4 month there's no change..they told me they sent my documents for verification but its 6 months my institution did not get any mail, email or fax.every time i called them after 20/25 Min's they picked up n said the same thing..now i m waiting when they will really send my document to my institution...its really horrible..

Wes gave me 24 us credits for my 120 uk credit masters degree (should be 42 us credits or 52 us credits if nqt 30 credits included). I have tried amicably to resolve this situation through the bbb, but wes continue to completely ignore their error and refuse to refund me. wes claim that it is of their opinion that my 42-52 us credit uk degree is only worth 24 us credits, despite sending them evidence that disputes their claim that a us teaching degree is only worth 24 credits. the university of colorado award a minimum of 37 us credits for their basic course and 52 us credits for their masters (which appears to be equal to my course).

Mother###ing pieces of ###. Goat###ers, behamchood. Randi k bacchay. WES sucks.

worst service faced ever in my life online..don't go for this at all waste of money..they never respond..

It was only loss of money, nothing else, I tried to contact but no answer even after 10 days, so I filed a complaint at ministry of consumer services "https://www.sse.gov.on.ca/mcs/en/pages/complaint_steps_to_file.aspx" also I came to know that they are not bbb accredited "http://www.bbb.org/search/?term=world+education+services&tobid=&location=arlington%2cva&filter=businesses", you can file a complaint there as well, every one must report to authorities their malpractices so that innocent candidates will be saved from falling pray to their malpractices.

The worse company i'eve ever seen, horrible customer services... I still have problem with them and they just take money with no service, never pick up phone and respond to your email. if anyone is going to do lawsuit please let me know I will join you to do it too! terribleeeee be avoid of this junk company. finally if you ever find them, no answer for your question, some foreign voice mail, never answer phone

Please be avoid of this junk company dont waste your money!

Wes is horrible company I wish I never applied there for my service, after hundred calls and email and talk with my credit card company, never got my service. and there is 50$ cancellation fee if you can find them after 100 calls leaving voice mail, they never respond to your email or call. please foreign voice mail is going through like indian or...
Please be avoid of this junk comnay, or you are wasting your money. if anyone's going to do lawsuit i'm in, please let me know or I will file by myself. I wish I read these comment before I applied.

The worst organization. I don't know how they survive. I know that the Canadian WES is funded by the gov't of Ontario. Most likely the one in New York is also getting some funding from the local gov't of federal aid. I am just guessing otherwise how do they shut all people out, the people they are serving and still survive for so long. Rubbish. The only way to reach them is through the contact us form which they won't reply. Their call center agent have no idea and they can only access the information you can see through MyAccount. So How can anyone can do business with this crooked people. Shame on the government.

Please never use world education services!
I had my documents delivered to them on 30th june 2014, and despite me trying to contact them several times, they only acknowledged the receipt of my documents on 11th july 2014, and only after I got a school official to inquire directly! they processed my documents, and accepted my undergraduate transcript, the relevant document required by the particular graduate school I have been admitted to.
However, now, they are asking for a secondary education certificate to fully process my evaluation. this seems to be completely illogical as I had previously asked for my undergraduate transcript to be evaluated in 2010 for an international internship, and that evaluation is sitting completed in my world education services account. I cannot submit that one because it only shows 3 years of my undergraduate career as I graduated in 2011, but it does prove that they had no issue evaluating the same transcript without the secondary certificate before.
I completed gcse o levels and gce a levels examinations from the university of cambridge board in lieu of the local secondary education offered, so I would need to get a lot of paperwork done. this process is going to be a long, arduous one as it is holiday season where I live and many government offices are closed. I cannot guarantee that the transcript will be delivered any time soon especially considering the lackadaisical manner in which world education services has handled my case, despite their exorbitant cost.
They are a pathetic service and never pick up their phone.
I do not know why any university would ever rely on them! absolutely disgusting.

I don't know why the universities asked wes or other website to evaluate our documents, why we cannot send it directly to them?

People, Please Stop Dealing with WES. This is a legally established rip off company. They say its not-for-profit organization but in reality the money they are asking is gross. And to do what ? Copy paste your information and use their headed paper ? It is really unfair. It looks like these organizations are established to discourage immigrants from advancing their education in US or Canada. Since these evaluations are required for people from another country only. It's not only WES, go check all the evaluation organizations on NACES.ORG, This is the national association of credential evaluation. Every single one of them are almost similar in what they do and how they handle your information. Most of them have no telephone service and if they do provide one, you will end up with a person who have no idea on what you're talking about or they have no access to your file. People let us organize ourselves and file a law suit against the organization who is giving these rip off organizations license to operate with such unacceptable level of service. Ask your self "Is this because we are "Immigrants" who do not know our rights and who do not ask questions ?" Guess what the answer is YES.

I had ordered evaluation for my MBBS and MD degree they evaluated both, but whenever I order my evaluation it shows only MBBS degree and while I can see both evaluations online they don't give it in report. Also they have given me two reference number but both give only MBBS certification when ordered. So practically I cant prove I am a MD radiology too! I am totally disappointed with this horrible unprofessional behaviour. I live in India and don't know how to correct them or take legal action