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Dear Complaints Board, I would appreciate your assistance with this complaint. This is copy of an email which I have sent to Yankee today! I have uploaded the photographs which i have also included in the email. Thank you in anticipation!
'I am writing this email with great concern and annoyance.
I have used Yankee Candles for some time now and my complaint is regarding the ultimate car jar product. I have a new car which I am very proud of and I am most upset with what has happened to my centre console due to the Ultimate car jar!
I entered my car to find a gel like substance around the gear stick area on the console. I couldn't understand where it had come from and when i tried to remove it it was sticky and it had corroded the plastic casing and leatherette on the gear stick. I looked up to find to my astonishment the car jar had melted and leaked due to the sun. the advert on your website stipulates 'it will not leak'! see below which i have copied from your website. The car jar in my opinion is not fit for purpose!
Ultimate Car Jar
Ref: 1220878E
New Ultimate Car Jar.
About This Fragrance
Sun-dried cotton combined with green notes, white flowers, and a hint of lemon.
About Ultimate Car Jars
Hit the road with fragrance ... New innovation, keep your car smelling great inside with this authentic, true-to-life Yankee scent. Try it in small spaces as well, like office cubicles, closets and more.
Using proven EVA (a scented plastic polymer)
Use in the car or home.
Stand on any flat surface.
Shrinks when needs to be replaced.
Will Not Leak.
Odour eliminating.
Fragrance lasts up to 30 days.
Without a doubt this product has caused damage to my vehicle and the look of the interior. I have attached photographs for your perusal. I would appreciate your comments on this. In the meanwhile I will contact my VW dealer for a cost to replace the parts which I will be holding Yankee responsible for the payment.
Regards
Michelle Telford'
The complaint has been investigated and resolved to the customer’s satisfaction.
What does commonsense tell you would happen when something in your car gets exposed to enough heat?
Glad I am not the only one, returned to my car today to find a massive lump of red gel on my dashboard and a long stream all down my stereo and on to my centre console. I cleaned it up before I had a thought to take photos, but it has stained my dashboard, made all the stereo sticky behind the buttons and where the CD goes in and has destroyed the leather around my gear stick exactly like it has yours.
I am extremely unimpressed. I threw the empty air freshener in the bin at work but as they aren't emptied before Friday I will try to retrieve it in the morning to make a claim against the company.
Can't believe how many complaints of this nature are out there, wish I had seen them before placing this thing in my car, it clearly isn't fit for purpose!
Ruined my car interior too...corrosion all down the dash board etc... cannot get hold of yankee who are not replying to calls or e-mails...terrible service will never give them my custom again
I have one too, and it has a disclaimer on the package that says can not withstand extreme heat. I never leave my car windows up in the heat with the gel packet in there. Anything will melt with extreme heat. Heck, it got so hot, with my windows down mind you, that my rear view mirror fell off. The gel packet was just fine.
I have a huge issue with this and am not happy to see that the company will now answer emails or return calls? That's poor customer service. My issue is that I just had the cardboard Yankee candle car jar and it was hanging so as to touch a silver part of the face of the radio. This silver piece bubbled up and has a spider web type appearance of bubbled up plastic. Very disheartening. I will never buy Yankee candle car jars again! And they really should not be making these for cars that will cause damage to the interior.
Had the same issue, got in my car this morning to find a sticky gel all over vents...damaged the dashboard and hazard light button.
Me too ruined a very high end wood dining room table. Anyone get relief.