Yankee Candle’s earns a 1.8-star rating from 115 reviews, showing that the majority of scent enthusiasts are dissatisfied with aromatic purchases.
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car air freshener melts/ruins car interior
I hing the gel car air freshener on my rearview mirror. After coming out of work I found the plastic on the faceplate of my air cond controls melted. I touched it and it was all greasy. As Im wondering what the heck happened, drip, drip, there it was, the gel air freshener had melted in the heat of the day and started dripped and it eats away the plastic. I...
car jar melted took finish off center console
My car jar air freshener melted and dripped onto my car's center console from the rear view mirror. It took the finish off the console. I called the company and was told to submit a written complaint, photos, the melted product, and and estimate for repairs. I asked if they have heard this before and she said yes since we've had such hot temperatures. To my surprise, I found many similiar complaints dating back to 2006 (over 5 years ago!). I will do as directed and am hopeful that the Yankee Candle company will be true to its word that it will pay for damages AND that they will stop selling a defective product. Please advise if anyone who complained has ever received payment for damages. Thank you.
The complaint has been investigated and resolved to the customer’s satisfaction.
bahama breeze candle
I went away for the weekend with my husband and bought the lovely smelling Bahamas breeze yankee candle! Anyways I'm used to burning them so I no all about triming the wick and so on, its about 3 quaters of the way burnt down now and iv had to put it out and I'm never burning it again! The jar went totally black and its left a big black smoke mark up my red and cream flowery wall paper ! I'm so mad its on my fire place and was place at the front of the fire place so wasn't leaning against my wall !
The complaint has been investigated and resolved to the customer’s satisfaction.
ruined furniture finish
This diffuser oil is totally toxic to furniture. I accidentaly knocked over the reed diffuser and it splattered on my wood piano. Within seconds it started to "melt" the finish. I wiped as fast as I could but there are now notable visible streaks wherever the oil hit. To make matters worse I placed one of the cleaning rags on my dining room table for a minute and when I took it off a minute later the finish on my table was marred. i called customer service. They said i should call the furniture manufacturer. They had ZERO cleaning tips for their product. I find it hard to understand how they have an FAQ section on their website for cleaning candle wax but not the oil. They must know how corrosive this oil is.
If I had known this oil was so damaging I would never have brought it into my house. BEWARE!
Stay away from diffusers!
I had a similar experience with a Dayna Decker Reed Diffusers. This particular product sits at a 30' angle and the oil fallas down the side of the vessel as it is wicked up the reeds. It ruined my $3, 000 dining room table. I contacted their company and they said it was my fault for not placing the diffuser on something that was non-porous. I will never buy a diffuser again.
damage
The car gel melted, dripped on my dash and melted the finish. Waiting for a call back from customer service
I think you were lucky. Yankee Candle owe me a substantial amount of money and are refusing to pay.
I called the number for customer service for Yankee Candle Company that I found online.
They responded immediately. They had me take pictures of the damage and get an estimate for the repair. As soon as I sent them the requested information they sent me a check out the very next week. I was suprised that they responded so quickly!
Good luck,
Moxley
Did you ever get this resolved? My daughter just had similar damage to her Saturn. We will write to the address you have listed and hope for the best. If they don't fix the car we will flood the internet with the lovely pictures of the damage. Thanks
I called customer service after a gel pack leaked and damaged my 2009 Hyundai Elantra. They told me that it was a problem in manufacturing that they were aware of and to send the gel pack, est of cost of repairs and a letter stating the damage to Yankee Candle Company - consumer affairs - po box 110 - Deerfield, MA 01373.
They stated they would pay to have my car fixed.
Thanks,
Moxley
wick burns only seconds
This if the first yankee candle — 22oz — clean cotton that I had trouble with. The wick flickers only seconds and burns out every time I light it with a match. I can't find my receipt and can't exchange the candle. It was purchased in lancaster, pa at the park city mall. The numbers around the bar code — 1010728 on the right side and [protected] on the bottom of the bar code with s. Deerfield, ma on the bottom of jar. I paid $23.50 for the candle and upset about this. I would appreciate you contacting me at: dana sutherland po box 570 new cumberland, pa17070 thanks, dana
The complaint has been investigated and resolved to the customer’s satisfaction.
Why does everyone seem to think they are talking to the retailer when posting on this site? HELLO you are on a complaint board. Stop posting your addresses/phone numbers to the public!
Why can't you exchange the candle? Yankee Candle has completely open return policy that lets you exchange even after burning.
air freshners destroys dash
I see there are several people here that have had their Yankee Candle Air Freshners ruin their dash. I hung my gel air freshner on the rear view mirror and had a cardboard candle hanging on the knob of the radio. On this hot day I found the gel had melted and dripped down on the dash burning a hole where it dripped even down the front of my radio it burned the plastic and the metal knobs. What is this gel - acid? The cardboard freshner had gotten stuck on the plastic front of the dash and burned a hole. What in the world? I haven't contacted Yankee Candle yet but I plan on it and hopefully they will do something about it.
The complaint has been investigated and resolved to the customer’s satisfaction.
I just discovered this problem this a.m. Temperature was not a factor, we live in upstate NY and temps only reached the low 70's yesterday. The estimate to replace the two dash parts are $840.00. I am calling the company today to see what can be done. We've only owned our truck for 10 months, def. not taking NO for an answer. I have been a loyal Yankee Candle customer for 10+ years and will still buy their products (not air fresheners) as long as they do the right thing. I am not looking for anything other than replacing the damage that has been done.
Same thing here as well - ruined my car! I have written the company 3 times and still no response!
The same thing happened to my car. The air freshener was hanging from my mirror and it leaked all over my radio and down the console. I tried to remove the sticky part-but have not found any product that will take it off! Frustrated!
The same thing happened to me. I'm emailing now with my estimates. over.$ 900.00! I only had my car one month. Did any file a lawsuit? Please email me if anyone has had success with compensation. deanna4132@yahoo.com
i bought a yankee candle after being told by several people that they were good, and after spending £18 on a candle that u would expect to be decent, i wasnt impressed at all when i found that it had covered everything in black smoke and smoked out the downstairs of my house, from now on i think i will stick to paying about £3 for a glade candle that smells nice and dosen't leave u cleaning all day after lighting.!
fraud
My wife purchased three votive "Unscented" candles for $6 and change at Yankee Candle. Contrary to the description, they had a heavy scent. When I went to return them, I did not have the receipt. The manager said I could only get a store credit despite the fact that there was nothing else to purchase and the product was not as labeled. I then sent an...
Read full review of Yankee Candle and 5 commentscar gel damage to vehicle
I discovered the yankee candle car gel deteriorated the plastic components of my vehicle! Surfaces turned all sticky and gooey!
I contacted the company and they told me to send photos, written damage estimates to melissa seymour. I am doing that and hope to get damages covered by yankee candle company. Imagine what this stuff does to people if it melts plastic!
The complaint has been investigated and resolved to the customer’s satisfaction.
yankee candle car jar melted my steering column
I placed a Yankee Candle Car Jar product on the turn signal lever of my car because I do not like objects blocking my view of the windshield. I feel that it is safer on the turn signal rather than putting it on the rear view mirror as most people do. Within a few days I noticed that the finish on the steering column near the Car Jar product was melted and peeling off. I checked the Yankee Candle website for any safety hazards of the Car Jar and found nothing. The Car Jar product was not even mentioned. I contacted Yankee Candle Company by this email address:
[protected]@yankeecandle.com
This is the response I received:
Dear *****,
Thank you for writing to us today with your concerns. Please accept our sincerest apologies for the experience you had with our product. We would be happy to replace it for you if you would like.
Regarding the damages, we do recommend contacting your renter's/home owner's insurance. If you do wish to pursue this matter further, we will need documentation in the following forms:
1) written documentation of the event
2) photographs of the damage
3) return of our product
4) written estimates for repairs
Please send this information to:
Yankee Candle Company
Consumer Affairs
Attn: Melissa Seymour
PO Box 110
South Deerfield, MA 01373
Please allow 30 days from the date of receipt for a response.
Sincerely,
Yankee Candle Company
Guest Relations
[protected]
www.yankeecandle.com
So I gathered my information, photos and the estimate for damages (over$300) from my dealership and stuffed it in an envelope to be delivered to and signed by this Melissa Seymour.
I have a feeling by the other posts that my documentation is going to wind up down a black hole with the rest.
Sounds like a class action suit is in order here.
The complaint has been investigated and resolved to the customer’s satisfaction.
I also have damage from a Yankee car jar! I'm curious how everyone's cases settled? I'm headed to the dealership today for an estimate...
Thank you!
D
Same Thing happened to me! I have a 2011 Jeep Liberty and the clip on vent leaked all over my radio in less than an hours time! They sent me the exact same email for documentation, written estimate, send back the leaked product. The problem is, I had already thrown the leaked product out because I was so pissed, not thinking to keep it to send back to them.
Moxley apparently had some success obtaining compensation (see moxley's posts), but I have bad experience of Yankee. They owe me a substantial amount of money are refusing to pay and ignoring my letters.
Wondering if anyone has had any success with compensation - I have a brand new Tahoe and a Yankee Candle Spray (that clips to the vent) leaked and took some of the finish off my radio and the dash - not happy at all!
Yankee candle car jars ruined the dash on both of our Silverado Trucks!
Dripped and melted the dash...looks terrible. Not even on hot days did this happen.
These need to come off the market and Yankee needs to take this seriously.
Please email me if anyone has had success with compensation...I plan to call them tomorrow!
terb54107@yahoo.com
Ate my paint off my new Mazda's gear shifter, , , its looks so horrible, I actually cried over it. I hope they get sued OR decide to pay us for the damages from these car jars!
I just incurred damage to my 2010 Toyota Corolla as the gel melted the finish off my shifter plate and took the vinyl coating off my dashboard turning it from gray to white. Needless to say, I am quite upset.
I plan to pursue a class action lawsuit. Whoever is interested
mrmrsmason@hotmail.com. Please contact me.
Same thing just happened to me! Brand new Kia Rio bought in mid-March 2010. Had 2 car jars hanging from rearview mirror. They melted and dripped onto my gear shifter eating away the paint. Also dripped onto the plate below that and it looks like someone boiled it - all bubbled up. I just wanted to see if I was the only one with this issue before I contacted Yankee Candle. beth_trego@yahoo.com
Glad to see these posts! This just happened to me. I had the gel hanging from my radio knob, and it ruined the finish on the radio! Not to mention I have a brand new, less than 3 mo old car. Just sent them off an email today.
If you here anything; please let me know as well. I am gathering my information, estimates and pictures. My email is stacyogorman@verizon.net. I wonder how many of us are out there with several hundred dollars in damages to our cars.
melted plastic on car console
Yankee Candle gel car freshener hanging from rearview mirror melted the finish on my 2005 Equinox console. The silver finish now has black marks where the gel melted onto the console. Looks horrible!
The complaint has been investigated and resolved to the customer’s satisfaction.
Ruined my dash too! Went to get in my vehicle after work last week and had this gooey stuff on the dash and running down the face of the stereo. Turned the dash BLACK. My dash is kind of a beige/tan color. It doesn't come off. You can get the gooey stuff off but the black won't come out of the dash. It was a hot day in the 90's and windows were closed. Don't buy this product unless you live where it stays cool all the time. Didn't even have that good Yankee Candle smell to it. The product is worthless! John in Texas.
the same thing happened to my car. horrible
gel air freshener can melt plastic
I purchased a vanilla scented yankee candle gel air freshener for my 2007 toyota tundra. I hung it on one of the knobs on my dash and when I went out to my truck after it had been there several days, I noticed a messy substance on my dash behind the freshener. I got a rag with warm water to wash it off and the plastic finish came right off and the plastic dash is actually pitted from the gel, like it had melted a little bit. I looked for a warning on the product and there was nothing that said not to let it come in contact with your cars interior. I have contacted yankee candle company but have yet to hear from them. At this point, i'm just posting this as a warning. Hopefully the company will own up to it. If not, i'll be back...
The complaint has been investigated and resolved to the customer’s satisfaction.
Had friend give me one for gift, was on my dresser. Wentcin today and big circle into dresser. Picked it up and sat it right down
Made another circle in about 30 seconds
Will have to be refinished
Had a gel air freshener, melt onto the plastic and wouldn't come off.
http://www.youtube.com/watch?v=2vxe3Sa21MM&feature=plcp
Sticky car dashboard? Sticky upholstery? Sticky yacht interior?
Though irritating, it does not mean you need to throw away your sticky stuff Or replace it totally with new one.
Sticky and melted vinyl surfaces have been around for many years. So far, no one has ever come out with a solution for it.
Saving the environment that encourage using less plastic and promote cost saving. This formulation is a non corrosives treatment that can restore melting vinyl surfaces back to good condition. The treatment will clean the dirty plastic surfaces, remove melted surfaces and protect vinyl surfaces from becoming sticky.
This treatment process not only can be used for Automobiles interior & exterior, it can also be used on leather or vinyl surfaces that were damaged due high heat, dirt and wrong protectant used.
£2133 damage to my Merc CD player and fascia. Insurance co has settled so am asking YK to pay the £250 excess or will send off N1 form to the UK small claims court for £ 35 as the evidence is pretty damning. They have 14 days to agree before I send the claim and documentation/pictures to the court. Wil probably use my solicitors to rep. me so thieir costs will escalate and if I wee in their shoes I would pay up and avoid the bad publicity and WITHDRAW THE PRODUCTS that cause these ( DOH!)
I wish I would of knew this sooner :-( My center console of my car has drop indents in the plastic and i also all the plastic is bubbling up and coming off...is anyone starting a class action law suit? for the damages?
this happened to me in my toyota highlander. I have damage done to the middle console as it took the paint right off! Please tell me who to complain to or any other advise. I would appreciate it!
Just happened to my new Denali, please let me know if any of you receive feedback or resolution as I will do the same.
Yankee knows about this problem...they have now discontinued this product because of this. They have been clearing out the overstock for 5/$10. I was an employee there and we were pushed to sell these things.
I would seriously take part in a class action suit. I've been researching this and I've found complaints as far back as 2003. The company had to know about this but doesn't seem to take responsibility. There is nothing on the packaging that notes the product could leak and damage a car.
Just happened to my 2010 Prius. Toyota quoted $700 to replace my console.
warning! car freshner destroys any finish
The Yankee Candle car air fresheners destroy the finish of anything it comes in contact with. There is NO Warning on their product, there is NO Warning on the packaging !!! DO NOT BUY Yankee Products unless you do so at your own risk-- the company has not responded to my correspondence with them, I guess they feel if the ignore the complaint it will go away...
Read full review of Yankee Candle and 13 commentsfan melted my tv
I emailed Yankee Candle customer support with my issue and received no response. So I'm going to post it here. I bought a Yankee Candle Fragrance Fan a couple weeks ago. I set it up per the instructions, and placed it on top of our TV in the family room. It worked great and smelled great. And then a few HOURS later, I picked it up to show my husband and...
Read full review of Yankee Candle and 12 commentswarning! gel air freshener can melt plastic!
I purchased a vanilla scented yankee candle gel air freshener for my 2007 toyota tundra. I hung it on one of the knobs on my dash and when I went out to my truck after it had been there several days, I noticed a messy substance on my dash behind the freshener. I got a rag with warm water to wash it off and the plastic finish came right off and the plastic...
Read full review of Yankee Candle and 7 commentsYankee Candle Reviews 0
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Yankee Candle emailsyankeecandle.consumercare@newellco.com100%Confidence score: 100%Support
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Yankee Candle address12782 Riverdale Blvd NW, Minneapolis, Minnesota, 55448-1259, United States
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