Yankee Candle
Reviews and Complaints

I bought couple of candles from the company www.yankeecandle.com. The seller told me that they were durable, but after two days of using it, the candle was “destroyed”. I was really disappointed, because the prices on the website were really high. The seller of course tried to excuse and offered some discount for the further orders, but I decided that I would never again buy their candles.

My husband 7 I visited yankee candle on december 27 2014. Approximately around 10 am. We have always come to this facility since we got together in 2005. We were walking through the beautiful village taking in a the beautiful site's. We came upon a bench in front of the room with all the irish ornaments. There was a bench there so we sat to take a photo. Right away I knew there was something wrong. The bench was old and who knows the last time anyone did a walk through to make sure things are safe. I had silvers in both of the back's of my thighs. I took many hours to remove all of them. I reported it. The concern for me? Oh thanks for letting us know. What about me? Isn't there anything that you could offer a customer for the plain fact that it never should have happened in the first place. I thought of getting a hold of my lawyer. I figured i'd give them a chance to make it right! I guess we will see! Painful experience

My candle was burning away loverly, iv always been a big fan of the candles but this one started smoking then I looked and heard like a cracking noise then the glass started to crack, I was horrified, I aventualy put flame out all the sticker had melted all cracked a right mess, very scary just glad I was in the room at time, I want something done about it or hear from you elsey nxt step is news pappers and tv show watch dog, thank you, I will wait for a reply .I do have photos but cant put them on this site for some reason.

Today as i was walking by yankee candle in the mall, there was a display table in the front of the store with several candles on it and large red and white signs saying 75% off. There was even a large sign breaking down the price from original price and the new 75% off price, there was also a 50% off sign but no such direction as to what was % off. So i picked up a candle that would have come to the pricing guide of $4. 50 with the 75% off. When i got to the counter and the girl rang it up she told me that would be $14 and change. I said what? She said the candle was 50% off not 75%. I said to her then why was it on the table with 75% off and no verification as to what was 50 or 75% off. At this point i told her i didn't want it, she said well i already rang it in, now i have to call the other girl over to refund your money. . . Needless to say 15 minutes later i was able to leave. After giving my name, address, phone #, postal code, city, and signature which she said was store policy? Very disappointed in to me was false advertising. . . Never again will i shop in this store at this location, i didn't even get an apology or anything and both girls were snide and rude!

Son gifted me Yankee Candle Lavender and Vanilla Reed Air Diffuser at $24.99. I liked it so much I purchased one each for my mother and sister. Can't get refills of same scent from Yankee Candle. Was told to wait until after the holidays. Called again and was told to wait for Spring products. They still don't offer the refills. $75 plus down the toilet. Evidently they are not smart enough to back up their product line. I will never buy Yankee Candle and I am spreading the word! Looking at the other complaints this company has
gone downhill. What a joke and to think the owner did an episode on "Undercover Boss". What a farce.

I have been buying Yankee Candle products for nearly 10 years. I have noticed their product quality had degraded in the past few years - while I still gave them the benefit and a chance. I can no longer turn a blind eye. As a concerned, informed, educated and health and environmentally conscious consumer I ask that they save themselves from themselves by making a safer product. These days soy candles are another option safety wise. For the sake of our health we cannot allow this company to introduce the health risks they have so greedily and neglectfully allowed. It is unacceptable for the product to burn black, leaving black smoke rings around the glass car, on my walls and ceiling, and more seriously I cleaned out my ears to find the black smoke/soot found on the jar after use in my ears. I burned a candle for a few hours, the following day I cleaned out my ears with a QTip finding a black residue in my ear. I cannot allow this product to introduce carcinogen and CO2 into my home. The candles are nice, they have a nice smell, however they are visibly and clearly unsafe for burning. Until this company puts together a team of people to make a safer product my money will not be found in their hands. For the safety of my friends, family, and fellow people who I care for I recommend that we encourage and gently push this company to make a alternatively safe product. I will gladly pay a few extra dollars to see a better product. Soy candles are safe and do not burn black. I cannot imagine the health risk these pose and only the company itself can know what they are putting into their candles. I have not found similar problems with their car jars, and other products but the candles pose a risk. The wick burns black, it curls up, the jar has black soot inside, it has left marks on my wall and ceiling and black soot in my ears. I have pets and can't imagine the safety risk it poses to them. I will discontinue using these products from Yankee Candle, a company I had respect for, until they design a safer product for my use. I hope this message invokes a concern in consumers, and those with children in the home who should not be introduced to this unsafe element these candles give off. Please contact Yankee Candle to make them aware. I am not looking for a free handout, I have the financial comfort of being able to purchase what I want. As a consumer in todays age I am more environmentally and health conscious as should anyone else get sick from the smoke these candles give off I could not imagine the inhumanity behind something so silly as a candle. The bottom line Yankee Candle: make a noticeably and visibly safer quality product or your company will spiral down into bankruptcy over time. It is simply stupid not to invest in a safer product - it's a win-win. A safer quality product using soy or whatever would remove the black smoke and soot these give off, or sick and angry consumers costing a fortune in law suits and decrease in sales.

I am a huge fan of Yankee Candle, whilst on holiday in Florida i was at at Yankee candle outlet store where i purchased approx $80 worth of candles and oil burners, i packed all jars in bubble wrap and took them with me as hand luggage on the flight back to UK... i lit my Spice Island Holiday jar and placed my Christmas shade on it, and was quite pleased how it looked and smelt very Christmassy, watching TV and there is a cracking sound followed by a louder one and a large piece of glass flew across the room, i instinctively realized it was my candle and grabbed my 7mth old son of the floor, and blew candle out the jar on inspection was extremely hot as was the shade, i now have a nice red mountain of wax over my fireplace :( This outcome could have been so much worse had my son been hit by glass of even burnt by wax (have tried to upload pics but it wont allow me too)

I recently bought the two 2012 Halloween medium candles. Last night when I went back into the front room where they were burning the whole room was smoky. I blew them out and opened the door. This morning, I have noticed the whole room - Walls, ceiling, couch, plastic balcony doors etc covered in soot. I have spent the full day cleaning (to my detriment as I am self-employed) and we now have to have specialist cleaners come out for our couch (worth A LOT of money) as well as painters to come re-decorate our room. All for £30 candles, we could have thousands of pounds worth of damage. Have contacted Yankee, had no response as yet. never again. I now see there have been a huge number of complaints regarding this with Yankee Candles.

I recently bought 2 candles at the cost of 13.99 each from B and Q
These candles have NO smell and are producing black smoke when I light them.
Appalled this happens at this cost.
Very disapointed and expect an explanation please and a refund.
My email is h.[protected]@tesco.net

Kind Regards
Helen Dewhurst

I had a Yankee Candle Ultimate Car Jar in my vehicle, which the website boasts "Will Not Leak."

Despite this, I returned to my vehicle today to find a large red lump of gel on my dashboard with a stream all the way down my stereo and pooling in my centre console and around the base of my gear stick.

The leather around my gear stick has corroded and started to come crumble and the finish to my dashboard is now left with a nasty streak, despite trying to clean it with professional cleaners.

I have tried to make contact with the company but I am still awaiting a reply. If they continue to advertise these items with the "Will Not Leak." promise then they should be liable for every single car they damage.

Placed an order, on time, according to their rules, with guaranteed delivery by Christmas. Friends will not receive the candles because "we are backed up in our warehouse without enough help for the Christmas rush." Are you kidding me? A company like this? With orders galore and catalogs sent out every month? No "guarentee" delivery." What a joke. I lit my last candle from these buffoons. Time to buy air fresheners.

I bought a 10 oz Yankee Candle at Target, Meadows Mall, Glenwood Springs, CO 81601 in fragrance of Cinnamon & Spice that gives everyone in area a headache within 10 minutes. Target would not accept a used return candle. I would like 13.49 + 1.16 tax = $14.65 given back to me but not in the form of Candle Coupons. Please reply. Thank you, Wendy 970.618.8915

Week before halloween purchased 5 trick or treat yankee candles for 19.99 a piece. Gave 4 as gifts to each one of my aunts and kept one for my girlfriend and myself and with all 5 candles the same result non smelling candles! I have been buying yankee candles for the past say 10 years and never had a problem like this! The candles are expensive enough and not to have no smell is terrible! I think that yankee candle should refund my money or at least replace the candles by mailing me a check for the cost of the candles or at least mail me 5 free coupons for candles just to show there loyalty towards there product! My phone # is [protected] please feel free to contact me about this situation, and my address 32 grant ave Bellevue pa 15202. I think something should be done to resolve this problem! Sincerely yours loyal customer!