Zone Fitness
Reviews and Complaints

I'm a member of Zone Fitness is Westgate Mall Mitchell's Plain , for the past 3 weeks the temperature of the showers is cold 🥶 not even Luke warm but cold , I told them at the front desk twice already and both times they they me it's because of loadshedding, I even tried going before loadshedding it's still cold and I understand that loadshedding causes many problems but surely as a business we should go the extra mile ,I mean Virgin Active also has loadshedding but they have hot water all the time ...its very sad I'm actually so disserpointed because I actually find Zone to be I good gym but 3 weeks no hot water and the staff doesn't even seem phased.

I had transfered my membership over to a family member back in May. I was told that the first payment would go off my account - as we did the transfer mid month - and the second and following payments were to go off on the new members account. The first payment went off as expected but when the second payment went off I stopped the debit order thinking that it was an error. Fast forward two month later, I received a legal action notification as a result of not paying the account? So I went into the Lenasia club where my profile was based, I was told that the procedure involving the membership transfer was not carried out properly. Now in order to clear my name, I have to pay the arrears as well as the cancelation fee for an account that was, according to me knowledge, transferred over. I don't find this fair as I never received any communication to say that the was an issue with the processing of the membership transfer. I don't feel responsible for this mishap and I think that Zone Fitness should take responsibility for their under-trained staff.

On the 2 July 2023 I was at Zone fitness Tokai branch.I intended on making a booking for the Zumba class the Tuesday.I was then told I need to make a booking the Monday for the Tuesday.

Then I called the reception at 13:23 exact to make a booking for Zumba class the next day & was told to call again later in the day as bookings only open at 18:30 Monday evening.

I then received another call again of which my call was transferred to I don't know who as I was not told why my call is being transferred, & I was asked if I'm bringing a friend,very strange,not to mention weird.

So as I waited till 18:30, I decided to call Abit earlier than 18:30,having in mind the telephone lines was not busy at all.

I was then told that I need to call back 18:30 exact.

I phoned the exact time I was told to & my calls was rejected !

I yet have proof of all the calls made this very day and the amateur service I have received throughout the day.

Zone fitness has good sales team leaders,employees but the reception service is totally immature/amateur.

Very unprofessional.

On the 16th of January 2023, I was at Campus Square which also has a Zone Fitness Branch. A consultant, whose name is Shaun, approached me and I told him that I was considering joining the gym but was firstly weighing my options. He asked if he could give me a tour while he explained the functions of the gym to which I agreed.

He gave me a tour of the gym and once it was over, took me to the reception desk. I told him that the amenities were great but I could not afford the gym right now. He said that the gym was currently having a student discount and that it was way cheaper then the original price. I made it clear again that I am not interested in joining right now as I can't afford it and would like a chance to go home and think about. Another consultant arrived and placed a card in front of me and told the consultant to write up my contract. I told them that I can't afford it and would not like to go ahead with the contract.

The first consultant, Shaun, asked me when I would have money and I told him that I wasn't sure yet and that the latest I could start getting money was the end of Feb. He told me that I could start paying then and I told him that I wasn't ready to join yet because I had my own bills and I had to make sure about my budget first. He continually pestered me and eventually I agreed. My condition to agreeing was that the membership would only be for 12 months, to which he agreed as well.

He brought the contract to me and merely told me to write my details at the top. I was not given a chance to read the contract nor was I told about the period of cancelation, which I only found out today was 5 days after I had signed the contract. Shaun took over filling in details on my behalf and did not give me the chance to read the contract. After he was done filling in the details, he pointed and multiple places and told me to sign. Again, I did not get the chance to read what I was being told to sign. I understand that I am at fault for signing without reading but had I been awarded the chance to read what I had signed, I would not have signed at all.

On the 31st of January I received a debt order notification from Zone Fitness even after Shaun had told me that it would only start charging me on the 28th of January.

I am a student. I can barely afford living expenses as it is.

I have a membership with Zone fitness for R250 and I had that money on my account when ZF decided to only debit R99 that I knew nothing about. Now I am in DEBT by R280 because when they decided to debit what we agreed on there wasn't enough money. But whose fault is that, on the day you chose to take R99 I had enough for your R250. And can somebody explain this R99 charge because from where I am sitting I owe you R250-R99=R151.

My daughter went zone fitness in March with the expectation of getting cheap deal and the guy by the name of tshepo help her and this is what was explained that she can trial for 3months and cancel or take 12 months contract and it was R250 month now this month they debited 250 and extra 99 which is not acceptable because she student and we battleling to cope with all the expenses as it is why do they explain half of the contract and not give all relevant information is not fair. I want the contract cancellation because it was not explained well to her I personally spoke to tshepo on call that day she joined and he guarantee me there is no hidden cost now this and I called on Wednesday and left message that he must call me he never did please help with solving this problem her name is Nteboheng mabotla

Regard

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I recently signed up my wife and son with Zone Fitness. Before signing the contract I asked the consultant if any other payments needed to be makes excluding the joining fee and the monthly fees. He told me that was all I was going to pay for the memberships. Today my account was debited without my consent by R99 twice. Apparently it is for some type of levies. I feel this consultant was untruthful as he never mentioned it. Can someone explain to me what this payment for levies are for? People should be informed about this as this feels like a bit of a rip off.

To whom it may concern,

I'm very unhappy about this incident that happened where my phone got stolen in the Mens dressing room. I have spoken to the Manager at Zone Fitness Watergate but the manager is way too laid back and seems like he has no concern about the incident and not taking the situation seriously.  Management at Watergate Zone Fitness lacks the etiquette. I have spoken to the receptionist who has been of great help and excellent customer service, Which I feel like she has been filling manger's duties. She has mentioned  that she has spoken to  Head Office for permission to forward information to Centre Management but they still haven't provided information and it has been 2 weeks since the incident.. Which to me seems like Head Office is also not taking this situation seriously which is very unacceptable! cause what if it had happened to one of the staff members. I would like some urgent feedback seeing that it has been 2 weeks. 

In December 2022 we joined the gym in Vischoek for 2 teenage boys for only 2 weeks.

We were told to cancel the contract as soon as we get back in Pretoria.

On 10 January 2023 we went to the gym in Hatfield to cancel to 2 contracts. Simphiwe then cancelled the contracts with immediate effect ...I have the 2 receipts as proof.

SINCE THEN every month we receive sms'e, emails from Vischoek telling us that we have not paid.

TODAY I started phoning around

Sascha in Vischoek is apparently missing...she was 'busy' and could not speak to me . Then I was told she is not in at all today.

In Hatfield I was now told the the 1 contract was NEVER cancelled and the other one was only cancelled last week!

I HAVE THE 2 RECEIPTS FTOM HATFIELD THAT SHOW IT WAS CANCELLED ON 10 JANUARY?!

ACCORDING TO SIMPHIWE THAT SPECIFIC RECEIPT BOOK IS NOW MISSING!

Then I asked to speak to the manager. I was put through to the manager but immediately the phone was dead. I phoned again and again...my call simply rejected.

2 hours later I phoned again. This time SIMPHIWE told me that he will now go to the managers office and together they will phone me.

NOTHING HAPPENED!

I PHONED AGAIN AN HOUR LATER AND WAS TOLD BY SOMEONE ELSE THAT THE MANAGER IS NOT THERE AT ALL TODAY ! SHE IS AT ANOTHER BRANCH

I URGENTLY NEED INTERVENTION

Our 18-year-old son, a first-year varsity student signed a gym contract with Zone Fitness Rondebosch, he was under the understanding he could cancel the contract by giving 30 days' notice.

Having contacted the gym via e-mail he has been given an amount of R 1890 he must pay in order to cancel the contract.

I myself called the branch today and spoke to Nomhle Salmon, who really was not interested in hearing me.

My concern:

- the contract is not completed in my son's handwriting.

- His signature appears everywhere, including a section that talks about month-to-month basis and giving 20 days' notice

- how can it be ethical for this company to get an 18-year-old, student at university to sign a contract

I do not believe this is an ethical transaction between Zone fitness and young naive varsity students.

I am extremely upset having to pay a cancellation fee of R1500 and I did not sign up for a 24 months contract , when I complained the zone fitness told me

That the documents has my signature, the 24 months membership was written in pen on my contract after I had signed , I see that I am not the only one who has logged this complaint and zone fitness has absolutely terrible customer service , zone fitness Southdales staff is absolutely pathetic ,

I after I spoke to the lady about my contact she responds and asks me is she supposed be to cry about my situation? I’ve attached a video at the bottom showing her attitude with a phone call with the manager whom also did not come down to speak to me because she was about to leave work , Is this the values and customer service that zone fitness provides ? Not to mention 172 complaints unresolved and only 2 with regards to cancellation of contracts , I will never recommend this pathetic service

I signed up at Tokai new gym before it open the consultant told me it is not a year contract the gym only ooen after 8 months and i can see if i liked it. I was retrench and i cancel my contract to find out that i need to pay whole year fees very upset because i made sure that they would assure me it is not a contract and i could cancel anytime such a scam im unemployed and they lied to me not honest made me so mad

My name is Kululwa Msweli. Yesterday around 5 when I visited your Tokai gym because my account is in areas I was told that my account has been blocked. They have sat with this problem for 3 months. I had to make an eft payment and I sent the POP to the relevant department but it too more than a month for them to pick the payment up on their side despite using the correct reference number. I then visited the gym again yesterday only to be told that my account has been blocked despite not receiving any communication from the gym. I went to my bank to find out when the debit order was rejected only to find out that the debit order was active. I suffered some embarrassment after being kicked out of the gym. One member let me in and when she explained the situation to another one then she was sent to kick me out. Up to now no one has phoned me to advise the way forward. This morning I phone the finance department only to be told that they are not available.

Last year April 2022 i was retrenched from my job , and was in communication with Nondumiso Fodo and Naomi Felkers advising them to please cancel my sons membership that i was paying due to me being unemployed explained to them that the only income i was receiving was my unemployment from the labour department and requested the cancellation amount which Nondumiso quoted me which was over R1 000.00 which i paid . A few weeks after that i was contacted by Naomi Felkers advising me of another amount that needs to be paid i then told her i already paid the amount quoted to me by Nondumiso and Naomi advised that the account was still active hence the monthly fee still accumulating , i paid the amount and advised her to please cancel the membership as i paid Zonefitness over R2 000 and membership is still active . Naomi then gave me a email address where i should request cancellation note this is the second time i emailed that email address to date the membership is not cancelled and im still being billed .

I am now receiving calls from Zone fitness accounts department advising that they are going to hand the account over due to non payment . I immediately made contact with Nondumiso and she confirmed that the memebership was still active eventhough they received all my payments .

Now i have been trying to get hold of Nondumiso and Naomi but they are always unavailable i have also sent numerous emails requesting the status of the account but no feedback received . I am disgusted with the service as i see that this is not the first time that zone fitness is doing this to members after reading the reviews and complaints board i have no other option but to log a complaint with the Oumbadsman

My complain is that custermar service was serve with a lack of knowledge. I signed up for a 24 month contract. I had a spinal injury and was inhibited by the doctor from doing any physical activities for 6 months . I therefore decided to put my account on hold in June. Acording to the receptionist I could only put it on hold for three months and had to come back after three months to do it again for another three months. Under my knowledge and what I was informed of that the company will deduct 33% . My banking statements indicates that the company continuesly deducted full amounts. I later found out that my account was never put on hold . With the help of the receptionist I apparently copleted the forms incorrectly as far as the freezing department . Therefore, the receptionist helped me wrong with the possibility of when a client can freeze and not freeze there account .

On the 1st of December I my payment bounce back.

On the 5th of Dec, I called two people at Wynberg Fitness to confirm the amount owed.

They both said R813 for me and the beneficiaries. Fine I immediately made an online payment . To my surprise, one of my beneficiaries is still barred from using the gym because the account is restricted. Despite having proof of payment in her hands, it took nearly half an hour for the manager to turn her back and said to her she won't be allowed in until they have solid proof.

What kind of Solid proof are they/you looking for? Besides what I sent on the 5th of December..

I am a client who has never missed a month of payment. Why should I be treated so poorly?