Menu
For Business Write a review File a complaint
Zynga

Zynga review: Zynga poker account

A
Author of the review
7:25 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was playing poker and seen that my account had been somehow compromised as a message appeared on my screen stating multiple screen open i left the game and went on facebook to check and was logged out someone had hacked my facebook and hacked into my zynga poker i could not enter the game at all untill i reset my passwords then i go on my poker and relise my chip stack was down to 3.4t from 4t so i reported to zynga customer service and carried on with my play untill all of a suddon i was take out of the table and out of the game was left shocked by this to find when i tried to log back in there was a message stating account violation account restricted for one week, i went on to report this to the customer service help and got a email back stating they had looked at my account and decided there was a violation and will not open or restore my account and stated it will be reinstated on the date it shows and referred me to look at there policy guidelines, i did not do anything wrong at all apart from play poker the did not tell me what if any violation occurred and if so i did not do this as my accounts and password were comprimised i feel dissapointed in this as i really enjoyed playing the game and hope someone looks into this for me and restores my account asap

Claimed loss: Loss of gametime and account and maybe poker chips which i worked hard to gain

Desired outcome: Account restored with my chips to play again

Confidential Information Hidden: This section contains confidential information visible to verified Zynga representatives only. If you are affiliated with Zynga, please claim your business to access these details.

View 0 more photos
Update by Anto6
Feb 15, 2024 9:59 am EST

I have known this to happen to two friends of mine similar to ur experience they suspend for no reasons and maybe there systems are really bad they reply to everyone with same scripted messages and do nothink to listen and fix there own problem with really bad systems in place taking peoples accounts and chips for nothink and refer to terms and just say violations took place when they did nothink at all wrong game is total sham somebody needs to look at this company and close the buisness down for good really poorly managed hopefully you get your desired outcome my friends did not and left the game totally

0 comments
Add a comment

More Zynga reviews & complaints

Zynga - Game keeps freezing up 71
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Zynga - Fraudulant deductions 226
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Zynga - Taking chips away and accused of things I have never done 73
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Zynga - its gone dont know why 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Zynga Contacts

  2. Zynga phone numbers
    +1 (800) 762-2530
    +1 (800) 762-2530
    Click up if you have successfully reached Zynga by calling +1 (800) 762-2530 phone number 1 1 users reported that they have successfully reached Zynga by calling +1 (800) 762-2530 phone number Click down if you have unsuccessfully reached Zynga by calling +1 (800) 762-2530 phone number 0 0 users reported that they have UNsuccessfully reached Zynga by calling +1 (800) 762-2530 phone number
  3. Zynga emails
  4. Zynga address
    699 8th Street, San Francisco, California, 94103, United States
  5. Zynga social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all Zynga contacts