Zynga
Reviews and Complaints

I am being charged for product I did not receive on my mobile device in farmville 2 country escape. This happened when I played the game in the past so I stopped playing it. I never should have started playing it again. I would order keys for example and it would not go through and then it would for example two days later but then I would not receive the keys. I was just charged for it.

I am a poker playing from a long time, i always play and make billions of chips and i lose them easily too depending on the mood. on 28 December 2017, my account has 3.7 billion chips which zynga removed from my account and only left me with 197 million chips, i sent them an email but did not received any reply. Later on 1st January my account had 5 Billion chips but when i logged in the next day, my account was 0.

I sent them an email to which their reply is as follows

Dana D.
January 03, 2018, 09:06 +0500
Hi,

I checked your game account and it shows that our system has detected irregular playing activities that resulted into chip removal.

Swapping or trading chips between accounts is strictly prohibited in Zynga Poker. Participating in this activity will result in immediate chip removal. Chip trading is only allowed when authorized directly by Zynga.

After a complete account review, I regret to inform your chip has been confiscated. No worries, you can still continue playing the game. This exception is only being made on the basis that future violations will not take place.

Regards,
Dana D.
Zynga Poker Support

My reply is as follows

Dear Dana,

I am never involved in any chips trading or swapping or transferring by any means. I am one of those players who can make billions of chips out of nothing and can lose them all at the same time (please refer to my account on 27 December 2017 on approx 1 am UTC +05:00, i made 11.9 billion out of 54 million and i lost that the next day). Losing chips is not an issue but removal of chips is very painful. I always play full 9 table player and when i am on winning streak, people does accuse me of being a bot and report me but this is false.

I can understand that your system can mark me as irregular playing activity as its my style of poker but i am not a cheater, nor i use multiple account, nor i transfer any chips. I buy-in 200m on 20m blinds and usually stands up with billions. Please explain to me if i am playing against any donkey who is calling everything while chasing and then he folds, whats my fault in it. This happened twice while i was playing yesterday. One time i stood up with 4B and second time i stood up with 6B, you can verify that.

I have also read all your term and conditions, i did not find anything about confiscating penalties and also in your help section it is stated "It is rare for chips to simply go "missing." Bad beats and losing hands are often the most common causes of chip disappearances"

I as a human swears on my mom's grave that i did not cheat nor did i transfer nor i traded with the chips with anything against your system, please return my chips so i may start playing again.
Regards,

Law

to which Dana's reply as follows

Dana D.
January 03, 2018, 11:28 +0500
Hi,

Based on indisputable pieces of evidence, have decided to retain your account's status. My apologies.

The investigation for this claim is final and will not be reopened. Due to our available bandwidth, all future contacts regarding this matter/this particular concern will be automatically closed.

Regards,
Dana D.
Zynga Player Support

I fail to understand when it is not mentioned in their terms and conditions that we can / will confiscate the chips, how can they even do that, I understand they terminate / ban the account that is involved in such activities but i am not one of them. They simply took away 8.6 Billion chips from my account and they are asking me to play again so they can continue to do so.

Please look into the matter and possibility get my chips back from them

Kind Regards,

Law
[protected]@hotmail.com

I just want to say I play Farmville 2 country escape on android. I have had many issues to take up with customer service. I find them horrible. They do not answer questions correctly. Such as today, I had a problem with co-op order board. The email they sent me told me it was more a messaging error. They did not explain how to fix it. Luckily it had fixed on it's own before I they got back to me. The other times when I have had a problem with events they have credited me event item but ones I no longer need. Several people on the blog have complained about drop rates during events. All that is always said is drop rates vary. Well that is not an answer it something you need to fix. Yes the game itself is free but a lot of us make in game purchases so our voice should be heard

Hi, i'm not the person who's moaning or do such things like now. But I've noticed that your game Farmville2 (het boerenleven) is been hacked by several players over the whole world, it's not fair against the players whose playing your game fair.. I'm really frustrated about this, I play your game several years and I'm a little bit addicted too it, but that's not the issue.. I've already heard that you banned my best friend nicky hougaard from your game l can say she was a honest player, so it makes me sad, and mad that cheaters and hackers can be active playing in your game, they can do and take things how many till they reached their goal.. and we are hopelessly.. lots of people stopped playing this game because we can't competed with them... I spent days for reaching a higher rank in quest, and they come up and in a few min they have almost the highest rank. Really frustrating

I started the hold ‘em with 5 million. I had 20 million on my account left. I didn't need to rebuy because I won 20 million. When I lost, somehow my budget was only 6 million left. HOW IS THIS POSSIBLE? Where is the 14 million? If I bet, it's deducted from my table/hand and not from my "wallet". I want my 14 million back! Strange way of taking money while I didn't rebuy.

My games linked to my facebook have been hacked 4 to 6 months ago. Initially I saw another game Id of Kar Kar with my unique photo. My Id was Kaper Kh with a unique dragonfly photo I had taken.
I then remover these games from my tablet and stopped playing them as I was concerned about security and my credit card details being used by someone other than me.
I had a call from my sister at 5.45pm australian est checking if I was playing today under my game profile of Kaper Kh as she had seen it being played today.
Tried to contact your office but phone number appears to be invalid in australia.
Can you please make sure my game profile of Kaper Kh is stopped and deleted to ensure no access is given to my credit cards.

You might want to find out who Kar Kar user was as they are compromising your security. I now no longer play any zynga games as I am concerned ed about your security which is a shame because I loved your games and did spend money in the games.

Also a phone number that is valid for australian gamers would be helpful as this is a security issue .

have checked my on line banking this morning and noticed a payment gone out to Google zyngaincg.cohelppay never heard of this company but I know they are also taking money out of my granddaughters account too how can they do this when we have never given our bank details my granddaughter even closed one bank account down because they were making her over drawn now they have her account details for her new account and are stopping money out again.

The app was freeze up on me. I was told by a znyga person to reinstall the app. I asked would all my account information be there. Yes was the asnwer. So I reinstall app to find out I got to restart over. That's [censor]. I was a leader of a crew. I was level/rank124 and had spend money, time and hard racing on getting there. Now I got to start over. Not [censor]ing happening. I want my damn account bad now. What a [censor]ing joke of a company!

Can someone please explain why approx 3million chips and 2 gold coins where removed from my over all total? I used golden tickets to get chips which gave me 52million and 23 gold coins. Keep in mind i was not on a table when this happened. In front of my eyes the some of chips and gold coins in question where deducted from my overall stack? I would like the matter looked into and if i am correct would like the deducted chips returned.
Thank you

This game is broken. Many times other players can get wins out of nowhere. Really nowhere. Maybe they're hacking or not i'm not sure as i've encountered many times and lost alot of unwanted loses. I've spent quite alot of money on this game but time as time again it has disappointed me. I hope the game can be alot more balanced and realistic and not be so broken, if not it's a pain to play this game and i'm slowly but surely losing interest in playing. Thanks.

Dear,

I started to play Mafia Reloaded 16 days ago. Since the Safe Cracker event began, I know I did open 3 times the safe, but today when I checked my inventory, I realized I do have only 1 item. Means I did not received my rewards.. means it might be I did not receive some other too, but I did not notice and am not able to check it! I am wondering is it wort it to continue the game... can not be sure about rewarding and... I do not know what happened anyway with my the first Mafia War account on this the same FB profile (I invested a lot of money and time in it).. so who knows what will be with this one also...

Regards,
Daniela Jurić
e-mail:[protected]@gmail.com
Fb:https://www.facebook.com/78965432k4521
MR:https://apps.facebook.com/mafiareloaded/?controller=profile&id=10214652136723874

My money has been withdrawn from my account on 09/15/17 for $ 21.24, on 09/18/17 for $ 21.24 and 09/20/17 for $ 10.61 --- without my authorization and there is no detail on the charges. I will continue to file complaints against this company until my money is refunded.

These charges seem to be of the scam or probing nature. Google and/or Zynga need to do a better job of phishing scams. I don't have a google phone so I don't know how these charges have been levied against my account

I am a frequent user of zynga poker. i was playing at a 16M buy in table and i was dealt A6 and there was both A and 6 on the table so i went all in with around 15M the other guy had A and K and he won the entire pot i thought some glitch so i dint bother much but it happened again when i had J4 and the other person had K7 and cards on the table were 4J774 so again the pot worth 30M was won by the other person. please help me

I am writing to complain about the multiple scammers that have contacted me in chat. To the unsuspecting, I'm sure they have made tons of money off of them. However, to someone who knows better, this is extremely annoying. Anyone that has two first names is a scammer from Africa. They will schmooze you over and then ask for money. There has got to be something other than blocking these people to stop them. Zynga step up to the plate and clean out these scammers. Some of us just want to play and chat in peace.

I have recieved 6 debits from 'google zynga inc. G co/helpay #ca" on, y bank statement in the month of august 2017 as follows

August 2nd for $19.99
August 4th (2 times)
For $19.99
And again for $19.99 totaling = $39.98
August 7th (3 times)
$29.99 and
$19.99and
$1.99 totaling= $51.97

Did not authorize any purchases or enter my bank card information. This is over $110.00 in charges that are not mine and I have overdraft fees of $34.0 (3 times) equalling $102.00. If it was for these charges from zynga I wouldn't had insufficient funds charges. I am unaware of how these charges have come about in charging my debit card without my knowledge. I would like a complete refund and explanation of how your company determined such purchases. What kind of purchases are they? I have no order history whatsoever online ever! I also hold your company responsible for the overdraft fees I uncured. I request a full refund of $214.00. Thank you

Sincerely jim rife

Today, Sunday 9/17/17 approx 6:00 pm. Joined a $5 million tournament. Reached a point in the game where only three players were left. One of the three was name: A[?]
She lost leaving myself and the other player. Suddenly she rejoined the tournament with $500, 000. Kept going all in, won one against the other player. Then lost to me going all in and rejoined with new $500, 000 a total of 4 times. The 4th time, I lost and she took 1st place.
This is not right. Has she hacked your system?
I've been playing for years and have NEVER seen this.
Resolution would be to find her and ban her and to credit my account $10, 000, 000 as I placed first 2 times and she just took it away.

The game is definitely RIGGED. I have purchased coins with REAL MONEY but when I actually win I do not receive it. I believe that that is theft. We purchase and get FAKE COINS to play, then we don't receive our win, what would you call it. I have contacted them many times about many issues and they don't care. I am missing Games that I had earned by collecting stars with coins I have purchased, they just took them away. I have had WINS that did not pay. If you read anything on Facebook you will see all the COMPLAINTS and they all are about these issue I just wrote. Something really needs to be done about this company.

A person had hacked my I'd i.e([protected]@yahoo.com)and took my entire chips that were 1.5B it was my 3months struggle his I'd user name is HONNY.zynga poker authority can also check that he had played only 22hands and have won 890M pot and win percentage is 77% how it is possible I request zynga poker management to take necessary action as soon as possible and try to refund me my chips(1.5B) as soon as possible plzz thanking you a loyal zynga poker player

I woke up Monday morning and realised I couldn't get in any rooms that are above 200k and 400k blinds. So I e-mailed Zynga Poker and told them my problems. They blatantly lied to me over and over again, saying that it is an ongoing experiment and they can't say a time of how long it will take. Then I realised it's all a lie. I told them this, then they e-mailed me again saying something about suspicious behaviour and that it'll remain the same until my good behaviour improves! Now that wound me right up. I worked so hard from like 4 million to get over 12 billion in a few days. No chips passed to me, all won fairly from my own professional knowledge of poker. Clearly people have reported me because I took there last chips. I didn't tell them to go all in or fold. It was entirely there choice. Now I have to suffer because of people's lies and Zyngas terrible customer service.

I have not been able to play facebook games for a month now due to hacking. I need to get my [protected]@yahoo.com back to play games. Also [protected]@yahoo.com, I can't get ahold of Yahoo to do so.I have spent a lot of money in FV2 & Royal Story, in last few years, and don't want to lose my games and all the input & time I have put into them.I hope you can help me recover these so I can likewise get my emails back with new codes.If you need to send message send to [protected]@yahoo.com

Thank you,
Roland Ward