I ordered 3 xmas baskets, one as early as November 29th, 2024. One was received on December 23rd, the 2nd one (that I paid an extra $10 shipping charge to arrive on December 24th) did not arrive until December 26th - after I had to buy and replace the food I had counted on for my family and guests xmas morning. The 3rd one they just told me was not going to be delivered - it was for my neighbor. They did not even inform me of these screw ups until December 23rd - too late to make alternate plans. In their emails they said we cannot fulfill the orders - no mention that they sent me a Wolferman replacement basket, that contained about 1/2 of the items that I had ordered. I called their Customer service line and after their Agent could not explain what was going on, I asked to speak to a supervisor - she put me on hold for 20 minutes and then told me her supervisor was busy and would call me back in an hour - never got a call. Then on the 26th I called again and was put on hold for over an hour waiting to talk to a supervisor - I finally hung up. I have asked for a full refund for 1) the basket that was never delivered, for my neighbor and 2) for the Wolfermans $157 Jubilee xmas morning basket that they substituted and sent 2 days after I needed it. I would be interested in filing a class action lawsuit to send a message to 1-800 flowers so others are fully aware of these issues before they do business with this company.
Claimed loss: $227
Desired outcome: Full refund for the amount mentioned above and a warning posted on their websites about potential delivery issues and the timely response to their customers, giving them options to substitute or get full refunds.
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