Menu
For Business Write a review File a complaint
CB Flower Delivery 1-800-Flowers.com Wolferman's bakery and harry and david
1-800-Flowers.com

1-800-Flowers.com review: Wolferman's bakery and harry and david

P
Author of the review
3:36 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered 3 xmas baskets, one as early as November 29th, 2024. One was received on December 23rd, the 2nd one (that I paid an extra $10 shipping charge to arrive on December 24th) did not arrive until December 26th - after I had to buy and replace the food I had counted on for my family and guests xmas morning. The 3rd one they just told me was not going to be delivered - it was for my neighbor. They did not even inform me of these screw ups until December 23rd - too late to make alternate plans. In their emails they said we cannot fulfill the orders - no mention that they sent me a Wolferman replacement basket, that contained about 1/2 of the items that I had ordered. I called their Customer service line and after their Agent could not explain what was going on, I asked to speak to a supervisor - she put me on hold for 20 minutes and then told me her supervisor was busy and would call me back in an hour - never got a call. Then on the 26th I called again and was put on hold for over an hour waiting to talk to a supervisor - I finally hung up. I have asked for a full refund for 1) the basket that was never delivered, for my neighbor and 2) for the Wolfermans $157 Jubilee xmas morning basket that they substituted and sent 2 days after I needed it. I would be interested in filing a class action lawsuit to send a message to 1-800 flowers so others are fully aware of these issues before they do business with this company.

Claimed loss: $227

Desired outcome: Full refund for the amount mentioned above and a warning posted on their websites about potential delivery issues and the timely response to their customers, giving them options to substitute or get full refunds.

Confidential Information Hidden: This section contains confidential information visible to verified 1-800-Flowers.com representatives only. If you are affiliated with 1-800-Flowers.com, please claim your business to access these details.

0 comments
Add a comment
  1. 1-800-Flowers.com Contacts

  2. 1-800-Flowers.com phone numbers
    +1 (800) 356-9377
    +1 (800) 356-9377
    Click up if you have successfully reached 1-800-Flowers.com by calling +1 (800) 356-9377 phone number 0 0 users reported that they have successfully reached 1-800-Flowers.com by calling +1 (800) 356-9377 phone number Click down if you have unsuccessfully reached 1-800-Flowers.com by calling +1 (800) 356-9377 phone number 0 0 users reported that they have UNsuccessfully reached 1-800-Flowers.com by calling +1 (800) 356-9377 phone number
  3. 1-800-Flowers.com emails
  4. 1-800-Flowers.com address
    One Old Country Road Suite 500, Carle Place, New York, 11514, United States
  5. 1-800-Flowers.com social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jan 08, 2025
  7. View all 1-800-Flowers.com contacts
1-800-Flowers.com Category
1-800-Flowers.com is ranked 2 among 73 companies in the Flower Delivery category