AAMCO Transmissions
Reviews and Complaints

I have a life-time warranty on my transmission. It was obtained when my 1971 Pontiac had it's transmission rebuild in 1973 at Aamco Morrow, GA. I have had my transmission serviced every year since per my original contract. July 13, 2021 I took my car to Aamco Warrenton, VA because it was leaking fluid. They pulled the transmission and sent it to Aamco Winchester, VA. They fixed a bad seal on the air pump. When I picked up the car, returned home I saw that it was leaking worse than before. I returned this to Aamco Warrenton and I was sent to Aamco Fredericksburg Virginia because Aamco Warrenton did not have anyone to fix; they said the torque converter was leaking. All of this was at the direction of regional manager Michael Macoff. Aamco Fredericksburg said the cause was the engine crankshaft and they could not replace the torque converter until I had the crankshaft fixed. The car has a new engine with less than 3000 miles on it. I next took my car back to the shop that had installed the engine. They checked the crankshaft and said nothing was wrong with it and allowed me to watch them check and explained how they were able to show the crankshaft was not the problem. When they pulled the pan they also found metal shavings in the transmission oil and said the torque converter clearly had play in it and that the transmission needed at this point replacement or rebuilt. I contacted Michael Macoff via Ricky at the Aamco Winchester, VA store. Ricky who was familiar with my car said that they would probably have my builder do the repairs because it was on the lift at his shop but that he had to contact Michael Macoff first who was out with Covin. He called me back and said the shop in Warrenton VA had been sold on 10-1-21 so he could no longer be involved. That I needed to take the car back to the Warrenton Aamco shop. I called Bobby the new Aamco owner of Warrenton Aamco. He checked with his regional manager and came back to me that I should take my car to Aamco in Harrisonburg, VA which is the closest to where my car is on the lift at Mt Crawford, VA. About 6 miles away. I called the new owner at Harrisonburg Aamco and he said he didn't have any bays available to dignoise my car.
The shop where my car is now on the lift said he can install a new transmission and torque converter for $2500, all in including labor. He is offering me a discount because of the amount of business I have done with him in the past.
I WOULD LIKE THE OWNER OR HIS MECHANIC FROM THE HARRISONBURG AAMCO TO COME TO THE SHOP WHERE MY CAR IS CURRENTLY LOCATED AND EVULUATE MY TRANSMISSION THERE AND AUTHORIZE THE NEEDED REPAIRS.
I have been trying for 5 months to get my transmission fixed while taking my car to various Aamco shops as requested. It is now at the shop that installed the engine per the request of Aamco and I am not inclined to move it again without being fixed. I have been told numerous times that Warrenton Aamco and other Aamco's are not able to repair my transmission do to lack of skilled mechanics. It is now at a place where I know it can be repaired properly.
I am asking for approval for the repairs to be made at Custom Autoworks and they be paid the $2500.

Frankly I am tired of trying to get Aamco to honor there contract for 5 months and if this can't be resolved at this stage I will turn this over to my lawyer and at that point the requested amount to cover all of my cost will be much higher.
Regards,
Ralph Wright
[protected]

PS: I do have a lot more detailed information and emails and invoices from Winchester, Warrenton and Fredericksburg Aamco's.

I put in a new transmission with AAMCO in Las Vegas Valley view than relocated to South Lake Tahoe for work I than had my transmission go out up here so at the time I was close to being evacuated for the fire by the police and military so I new I could be covered being inside of 3 year warranty but at the time the paperwork was in a storage in Las Vegas so I went down to Carson City, Nevada and told gentleman that I not sure if covered or not but can't find paperwork but need truck running ASAP cause fire was coming and I needed vehicle to pack and leave so I just decided to pay $4100.00 to make sure had truck thinking if I found paperwork and under warranty would just be reimbursed now I only paid $2500.00 for the Transmission in Las Vegas.. so at this point I have tried for resolution I don't expect to get the $4100.00 I paid in Carson City but do expect $2500.00 to come from finding it was covered but at this time nobody wants to pay anything for being under warranty 3 years saying when I could not find paperwork and paying than it not covered cause could not find at the time.. I'm a fair person and customer feel like I'm being taken advantage of being misplaced cause of fire and company does not want to help rectify so I'm going to BBB and Yelp if I can't get this resolved!

On 7/26/2021 my wife took our daughter's car to AAMCO service center located on 133 South Euclid Street in Fullerton, CA 92832. Kevin, the AAMCO representative, stated that he would call back once they were finished diagnosing the problem . We had written the following, "Car hesitating when pressing gas. Check engine lignt will turn on shortly after driving and the car will hesitate further. Even when putting gas it will not accelerate. When in this state and parked, the car cannot go in reverse even while putting gas."
Kevin the AAMCO representative called back the same day in the afternoon stating they found the pro lem and stated that the repair would cost around $3500.00. We asked him if he knew that the repairs would be $3500.00 or around this cost and he restated they would be $3500.00.
On 8/3/2021 Kevin called around 04:00PM notifying us that the car was ready to be picked up, we picked the car around 04:30PM, but within three blocks of driving from AAMCO the car began hesitating and, the previous problems start reapearing. We turn around and slowly bring drive the car back and leave the car with Kevin again, he received the keys and state they will check the car next day first thing in the morning.
On 8/11/2021 we called AAMCO to hear from them, Kevin told us that thety will call us when know what was the problem again, he answered the phone call and state, "another part has been failed and they had to order this part, but, they were waiting for this part from the dealer to arrive." On 8/13/2021 we received a phone call but, not from Kevin but Michael from this AAMCO shop, he letting us know that the car was ready to be picked up. We asked Michael what the problem was, and he stated that another actuator on the transmission failed and they have to replace it, and, they had one from another transmission that they were able to use it and it will not be no charge for it. We drove the car to the house and parked, this was on Friday evening. On Saturday 8/14/2021, we decided to drive the car to the market to continue testing if the car was ready for real, but, after 20-30 minutes the car start hesitating and the check engine light come on again, and, the car would not advance when pressing the gas, and worse of all will not reverse again. We brought the car back to AAMCO on Monday 8/16/2021 and Kevin asked my wife to leave the car running until the car start acting with the problem, my wife decided to drive the car aound and, not much after mayve 10 to 15 minutes the car start hesitating, my wife tood the car back and Kevin came out to check and feel the problem for himself, trying to reverse the car but, he was not able to do so, he called a mechanic from there and pushed the car back, he grab the keys and told my wife that he will call when the car is ready.
On 8/18/2021 Kevin called my wife and told her we needed to pick up the car because the problem was the Transmission Control Module (TCM) and that they will not be covering this because it was electronic.
We picked up the car from AAMCO and try to understand why they will not repair the car when they were the one who told us what will be the cost of correcting our complains. Kevin did not show any concern about the matter, and he just state "Have a nice rest of the day", turn his back and walk away, but, before that, he state that, "Your only choice is to taking to the dealer for a recall, or if you want we can take care of it, but, this will cost you $1200.00 for the part and $500.00 for labor." The point is, the car is doing exactly the same symtoms or problems that had before, even after they claimed been fixed.
Post: we contact the dealer and asked if there were any ongoing recall on this vehicle for transmission proble, and, they confirm it is no recalls for this vehicle involving the transmission.

AAmco/9177B Knox Bridge Hwy, Canton, GA 30114, United States
Phone: +[protected]) - issue with 2000 Jeep Wrangler Sport.

Below is the documented order of events:

•July 27, 2021 - drop off Jeep. AAmco tech ran transmission diagnostic tests, and identified problems - seals leaking only. Transmission reseal service.

•July 30, 2021, @ 5:30 pm pick up Jeep after transmission gaskets were replaced. Had an issue with the transmission slipping when leaving the parking lot. Also, transmission is not shifting smoothly.

Paid $1041.88 for repairs. Invoice # 112446

•August 2, 2021, spoke to Martin about having issues when the Jeep has been sitting overnight or engine cooled. The transmission clutch is slipping and not shifting smoothly.

•August 4, 2021, still having issues with Jeep setting overnight or when the engine cooled. The transmission clutch is slipping and not shifting smoothly. Went back to AAmco and the tech adjusted the TV cable to get the transmission to shift smoothly.

•August 5, 2021, dropped off Jeep at 11:15 AM and was told they would run diagnostic tests and identify the problem then call me back with a solution to fix the issue. The transmission still slipping when the engine is cooled.

•August 6, 2021, have not heard back from Mike as of 3:00 pm. I called at 3:00 pm and was told Mike would call me back. I called again at 3:30 pm and 4:31 pm and was told the same thing - that Mike would call me back. At 4:32 Mike called me (from cell phone number [protected]) and told me he would call me back in 10 minutes and give me the solution to fix this issue but, he was heading to the airport right now. He did not call me.

•August 7, 2021, Mike didn't call me back yesterday and I don't have my Jeep for the weekend.

• August 9, 2021, I have not heard from Mike as of 1:45 pm. I called AAmco at 1:45 pm and spoke to Martin about the status of my Jeep and what is the diagnosis to fix it. I asked to talk to Mike and Mr. VinBrink (Owner) and neither were in the office today and no one can decide what to do until Mike comes back to the office on Tuesday.

• 1:57 pm Martin called me back with their mechanic to discuss what they think the issue is but they had to talk to Mike to decide what to do tomorrow.

• August 10, 2021, @ 10:13 am I called AAmco to talk to Mike - was told he was not available. I called AAmco at 3:30 pm and spoke to Mike. He said the transmission needs to be rebuilt and would call me when complete.
I told Mike that because the problems were misdiagnosed, that he should reverse the charge for the first invoice. He said the charge had already been processed and it could not be credited back. I thought that was strange because credit card charges can be reversed/credits issued.

All phone calls can be verified from my phone log.

Finally, after 22 days of dealing with AAmco, the Jeep is ready to be picked up @ 2:45 Pm.

Paid $2170.91 Invoice # 112478

The Jeep is finally running normally.

I'm requesting that the first payment of $1041.88 be refunded to my credit card because of the misdiagnosis and the fact that the Jeep was not tested before being released to me. The issue that brought me to AAmco was not resolved at this time.

I know this shop is shorthanded but that should not cost me.

Thanks, Carl Bruffy
[protected] [protected]@windstream.net

Other companies charge 600.00 for 6 hours labor to change out my old transmission and put in my new one my warranty company is paying 75.oo an hour total of 6 hours. Ammco told me I would also have to pay another 622.00 plus what the warranty will pay. Total of 1222.00. It seems like the are taking advantage of there customers. I have been a customer of Ammco since 1986 I won't be doing any more business with them again

I took my 1996 Chevy suburban in and was told my transmission was going out. It was so I went through with it, had to use a credit card he then asked for another and kept adding new issues. They kept my vehicle for 3 weeks, causing me to Uber everyday. A couple weeks after I received my vehicle the check engine light came back on. Took it in and they said it was fine, cleared the dark light. And tried to sell me on rear end parts, brakes and a few other parts. Light is back on and I've been through 2 jugs of coolant already. Why won't they honor my warranty?

I dropped my truck off . They told me 2 weeks and I said fine. 3 month later they lie to you. There corporate bosses lie too. There isn't one honest person working for Aamco clued in their bosses. The vehicle is already paid for and still can't get it back excuses excuses excuses horrible company do you not take your vehicle there you won't get it back let me

I dropped my truck off 7 weeks ago . They told me 2weeks. You call to complain and the regional manager Joe Pcolla doesn't care to call back.they keep your vehicle hostage . They don't give a time because they have to think of ways to lie to
You. Blackwood Aamco is a horrible place to take your vehicle . They tell you what u want to here. They don't produce .

When the mechanic told my husband not to worry, that should of been a red flag. My husband called car shield and explained to them that he dropped off the car at aamco and they told him that they have to send someone to approve the claim. Three days later aamco mechanic told my husband that the car was done and all of the parts that were changed were there so when the inspector from car shield showed up the first time the mechanic wasn't there. So a couple of days later the inspector showed up again and put in his report that the mechanic had fixed the car without an approval. The mechanic and his supervisor have been telling my husband to apply for their card and when car shield pays them they will reimburse my husband. Every day my husband has been on the phone with car shield and they told him that aamco said that my husband told them that he gave aamco permission to do the work. It's just not right or fair that aamco gets away with being deceitful and manipulating thiefs.