AAMCO Transmissions review: Serious concerns regarding discriminatory and unprofessional conduct, and scamming at aamco transmission

Dear AAMCO Corporate Representative I hope this message finds you well. I am writing to express my profound dissatisfaction and deep distress regarding a recent experience I had at the AAMCO Transmission facility, specifically at the Camp Bowie location in Fort Worth, Texas. The series of events that unfolded during my interaction with a staff member named Reuben are deeply troubling, and I feel compelled to bring them to your immediate attention. To provide some context, I had my vehicle towed to the AAMCO Transmission facility following an accident that necessitated a new transmission. Due to financial constraints, I made consistent efforts to stay informed about the status of my car. I contacted the facility every week to ensure that my vehicle was secure and that there were no outstanding charges due to its presence. Reuben, the individual with whom I interacted during this period, repeatedly assured me that my car was safely stored at the facility and that no repairs would be initiated until I had the necessary funds to proceed. Moreover, I was informed that parking was free, and I took this assurance into account in my decision-making process. However, to my shock and dismay, I later discovered that Reuben, the representative from the Camp Bowie, Fort Worth, TX location, had taken it upon himself to contact my bank. He conveyed to them that I was neglecting my vehicle and, inexplicably, insisted they should repossess it. It is imperative to stress that throughout the time my vehicle was in AAMCO's possession, I never defaulted on my car loan payments and remained consistently up-to-date. The repercussions of Reuben's unwarranted actions have been significant. My vehicle was repossessed as a direct result of his intervention, leading me to accumulate a debt of $13,000. Regrettably, when I sought to address this issue with Reuben, he displayed a complete lack of professionalism. He not only laughed at my concerns but also demonstrated a flagrant disregard for my questions, particularly regarding the specifics of the bank call and the decision-making process. When I requested to speak with a manager to resolve the issue, he shockingly asserted that he was the manager. Furthermore, it is vital to point out that Reuben's conduct throughout this entire ordeal extended beyond simple unprofessionalism; it was characterized by deep disrespect and appeared to be compounded by a gender bias. Repeatedly, he belittled me and even referred to me as "stupid." It became evident that he had a distinct issue in speaking to me because I am a woman. To substantiate this claim, I had multiple male colleagues contact Reuben on my behalf, and he treated them respectfully. In order to irrefutably demonstrate his gender bias and blatant sexism, I also had my mother and a female friend call the facility, and they, too, encountered disrespect. The consequences of this ordeal are extensive. Not only am I burdened with an overwhelming debt, but the repossession of my vehicle has left a lasting mark on my credit history. The presence of a repossession on my credit report has drastically reduced my credit score, rendering me unable to secure a new car and impacting my financial future significantly. I implore you to undertake a thorough investigation of this matter and to take appropriate actions to rectify the situation. It is my sincere hope that AAMCO Transmission will address this matter in a manner that upholds the company's reputation and commitment to customer satisfaction, and takes a firm stand against any form of discrimination. I eagerly await your response and implore a swift resolution to this distressing and disheartening matter. Thank you for your attention to this issue.