Aaron's
Reviews and Complaints

I have to agree. Though no one has been rude to us, they definitely have predatory lending practices. We leased a bedroom set from Aarons due to an ailing relative living with us for several months as she recuperated. We were not able to get financed through a traditional store and did not have the immediate cash to purchase the furniture outright. We reasoned that we could give the set to one of our daughters afterward. Payments were to be $119.05 a month for 24 mos. That was in May, 2009. Everything seemed fine as we usually paid online until about May. We were having some hard times and did not have the full payment. I called the company and explained that I had half and could I pay that. I was told "sure no problem" we set up a date that I would pay the other half, which would be my next payday that would be in about three weeks (I get paid on the 1st and 15th and that was a five week month) . He told me that I could pay online or I could come in. Well, I chose the convenience of paying online and did so the same day. That's when we started getting the phone calls asking when we were coming in to pay as we are late. I explained to them what was told to me by the named individual and was then told that because we did not pay the full payment on-line, the system does not recognize it as a monthly payment and it becomes semi-monthly; so now we have to pay an additional $90 dollars over our monthly payment to catch up. I told him that makes no sense, explain it. He said the system just suspends it until it equals a full payment, so we had a credit of $38, but need $150 to resume to a monthly status, so in essence I would pay almost $190 to "catch" up on my lease. I replied that I respectfully disagree and will be in there to discuss. We negotiated and we settled with me paying $120 to catch up (mind you I still paid over the amount by about $50, but I did not want the drama. Got it anyway. The next month, I paid the usually $119.05 on line and a couple of weeks later, I received another phone call that I need to pay $67 as I am short from a bi-weekly payment from May. I said this is ridiculous, I am not a bi-weekly customer, and I am not paying anything else. We continued to get the calls and I just kept paying the monthly amount. Here were are in August. Now we got a call threatening to take the furniture. Now I am pi----d. I made an appointment to go in there tomorrow; armed with my lease agreement and will bring a notarized letter disputing the validity of the debt and based on the Consumer Leasing Act of 1976, I am exercising my right that they refrain all collection practices until the dispute is resolved and let them know that they just violated the truth in Lending Act because my lease says nothing about paying bi-weekly instead of monthly nor suspending payments and that they could have charge no more than $10 as a late fee, as there are no stipulations that I would be switched to bi-weekly and that they owe me money as I have overpaid by approximately $200. I do intend to sue and take it to TX Attorney General's ofc it is not resolved. I will let you know how this turns out. At any rate, always look at your written agreement as that holds more validity than any verbal agreement. I am going to get them with their own written agreement. This is predatory and just plain ridiculous!

I totally agree with you about staying away from Aaron's I got a couple of 52 inch televisions that I was renting I paid for one of them but shortly after I had it paid the televison wouldn't work, and the other one was still being paid on. I had to have both televisons repaired for just about the same problem. I am usually a pretty patient man, and willing to work things out, so the televison that I paid for came back from the shop we got it all hooked back up and it still had the problems even after supposedly being fixed. For a whole seven I made payments on one of televisons. The one I paid for they owed me and the one I was still paying on they owed me. I had to wait seven months just for them to give me the replacements for the televisions, and I made several calls trying to find out what was taking so long. I can say Aaron's company is quite rip off, so to anybody out there I wouldn't use Aaon's I would use somewhere else. The Aaon's at 260 Mamouth Road Manchester, NH is the worst!

Being who I am and liking to purchase things up front, I had never even heard of Aaron's until I got a phone call one day while I was unemployed. They were looking for persons to enter the management training program within this company. I thought this made sense, since my last few jobs had been management. I went to the interview, where the process went very well. I was hired (I am not afraid of libel, since this is all 100% true) by Jason Mizrahi in Schenectady, NY. This gentleman sat with me and talked to me about the way things worked. I asked the following questions and was given the following answers:

1. I am a full time college student. How will this work around my schedule? His answer was "If you tell me what your schedule is, we will work around it."
This was a lie, the first schedule got posted as soon as I got hired, and he never even gave me the opportunity to tell him when my classes were going on. I asked him about it and he shrugged and said "Oh, well."

2. What does the job entail? I was told by him that it was working the floor, managing the staff, and performing sales. I quickly discovered that this was mostly a collections job. I am sorry, but I have been on one end of collections in the past when I got injured and was out of work. I would never do that to someone. Then he told me about field visits, which is where you go and harass someone on their own property to get the money from them. If he had told me that, I would have refused the job. I don't think that is right, and I would kill someone if they ever did that to me!

3. When would I get a store? Once you complete the program (18 months) you will be offered something. I find out later that you might get called, there is no guarantee. Also, if the offer is somewhere else and you are not or cannot move, you are likely to never get another opportunity. That sounds like its just a little predatory to me.

4. I see the store closes at 7 pm. What time are we out of here? (I am a morning person, I am up at 4-5 am and don't function at night.) I was told "within a reasonable time after store closing. Another lie. Most nights had you there until somewhere from 9 pm to 10 pm. Hell no!

Finally, this is what tipped things over. Mind you, this was only a week and change into the job. A woman came in and said she wanted a big screen TV. After taking all the paperwork, I sat with Jason as he did the close. He asked her for income, she said she didn't have anything. He asked again, "Are you sure? Nothing?" Her reply was that she got $667 a month for SSI for her DISABLED CHILD! This TV was not a need, and ran nearly $200 a month. He said "That will work" and approved her. I asked him about the moral implications and stated that I had an issue with this approval. I was told that if I didn't want to make money and didn't want a store then I could quit, or I would be fired.

Jason is the ### of the earth. Mother's don't let your babies be Aaron's managers!

Aarons should have signs on their buildings saying Aarons cheat and steal. Not Aarons sales and lease ownership. The general managers are only concerned with their bonus not the customer. After being a long time customer of Aarons with several paid out contracts I had a heart attack and open heart surgery.
THIS PUT ME OUT OF WORK FOR A PERIOD OF SEVERAL MONTHS.
I have a car loan with one of the major banks so my credit was not bad Aarons was quick and easy so I would deal with them.
After being released from the hospital the Bank with a car loan of over $20000. Gave me a 120 day extension to get well enough to work then resume payments. Aarons refused and took me to court to recover the furniture. Three of the contracts with them had only 5 payments to go for ownership. They say lifetime renewal. Bull They refused and want the furniture. It’s must be some there wants my furniture so they want it back WITH ONLY 5 PAYMENTS TO GO.
Aarons is composed of thieves’ not real people. They have no feelings for people the United States Senate and house have bill that have been stalled by the rent to own industry to prevent the change of laws to protect the consumer. Everyone who reads this should write there senators and representatives and push them to think of the people they represent and get the legislation passed that was proposed to change the way rent to own companies do business.
Aarons charges you for a service plan and charges tax on this you do not pay taxes on service. This is put on all contracts without a option to refuse this. This is a form of interest they charge and cover this up as a service agreement the consumer has no rights when you do business with Aarons. I did business with the Snellville Location in Georgia. GOING TO COURT IN Georgia is a waste as the courts are there to protect Georgia companies not the citizens of the state. If there is an attorney with Balls out there look at these violations of title 15 and state USURY LAWS FOR THESE TYPES OF COMPANIES. Several states have found these contracts are sales contracts the Courts in Georgia refuse to look at the decisions of other states As Aarons is a Georgia company therefore protected. The Governors consumers’ protection group with the state attorney general will do nothing as this is again a Ga. Company therefore protected under the good o boy plan. I contacted several civil contract attorneys who declined to represent me as they did not want to ruffle the feathers of this company who did so much for the people of Ga. Well I am one of the people of Georgia. What about Me.

I have rented 2 big screen tv's, a recliner, deep frezzer, 2 refrigerators, washer dryer, and a laptop, over the past years, i am a long term customer. I recently leased a used laptop, which wasnt in very good condition to begin with, but i took it anyway knowing that Aarons was a reputable company, and if something happened to it they would help. The hinge on the laptop broke, and they will not waranty it, and expect me to pay to have it fixed.The store manager said it had obviously been dropped, but i have several character witnesses atesting to how good care I take of my belongings, two of which were there when the laptop broke.

First of all, it is per company policy that you update your order form EVERYTIME you set up a new agreement. Second of all, it is per company policy that the customer goes to the location tht services the area you live in, whether or not the item has to be delivered. Third, you should have never been at Aaron's with your ol'cheap ###. Only broke ### people get ### at Aaron's. DO NOT GO BACK! Aaron's did not loose business, yall lost! Now you have to TRY to go to other places where most likely you'll be denied because of your fukd up credit!

I have purchased a laptop from my hometown Aaron's and I'am having the same problem. The hinge broke and they said it was dropped, but the hinge had broken when I had shut the lid to the computer it snapped. They are trying to tell me that I had dropped the computer and I said that it broke the way I told you. Now they expect me to pay for the repairs.. I refuse to pay for it and I have witnesses that seen what happened. They are so rude at the store. I will never buy from them again.c

PO'D you know you are a liar, a former employee here and for audit purposes we can not have merchandise in the store that is not in the system.

The merchandise is worth what it is worth but you signed the paperwork after it was explained in detail. Of it is innacurate challenge it with all 3 agency's. I suspect you really stole that cheap furniture.

I called these Aholes and told them that I was moving to Florida and to pick up there furniture. They did not show up so I called them, the second day they came and got it. 3 months later they call me and ask where the furniture is! I told them I moved to FLorida, how the HELL do I know you dumb a holes picked it up. Now on my credit report it shows that I owe them 4500 buck for some garbage furniture that was probably worth 600 and that they took back! This was in the Menaul location in ABQ NM. TOTAL rip offs, take your business to someone else or just be smart and save the money. The furniture they have is absolute CRAP anyways.

i do not agree with anything that your saying because for this is a bill just like any other bill you can not go two or three months behind on the ulilities with out them getting turned off and 1. they go over the agreements with you and let you know whats going on, 2. you can get up to a months deferment, it is in the contract that you sign but you do have to at least try and pay something in good faith and 3. they are not a rent to own company they are a lease to own there is a difference...so the next time you sign on the line try to read the contract, oh and by the way if you have paid several things off then you should know how aarons conducts their business...thats just like you leasing out a house and the leasee had a medical emergancy and couldn't pay the rent what would you do... be patient with them or demand payment or tell them that they have to move because the rent can not go two months behind...

Aarons should have signs on their buildings saying Aarons cheat and steal. Not Aarons sales and lease ownership. The general managers are only concerned with their bonus not the customer. After being a long time customer of Aarons with several paid out contracts I had a heart attack and open heart surgery.
THIS PUT ME OUT OF WORK FOR A PERIOD OF SEVERAL MONTHS.
I have a car loan with one of the major banks so my credit was not bad Aarons was quick and easy so I would deal with them.
After being released from the hospital the Bank with a car loan of over $20000. Gave me a 120 day extension to get well enough to work then resume payments. Aarons refused and took me to court to recover the furniture. Three of the contracts with them had only 5 payments to go for ownership. They say lifetime renewal. Bull They refused and want the furniture. It’s must be some there wants my furniture so they want it back WITH ONLY 5 PAYMENTS TO GO.
Aarons is composed of thieves’ not real people. They have no feelings for people the United States Senate and house have bill that have been stalled by the rent to own industry to prevent the change of laws to protect the consumer. Everyone who reads this should write there senators and representatives and push them to think of the people they represent and get the legislation passed that was proposed to change the way rent to own companies do business.
Aarons charges you for a service plan and charges tax on this you do not pay taxes on service. This is put on all contracts without a option to refuse this. This is a form of interest they charge and cover this up as a service agreement the consumer has no rights when you do business with Aarons. I did business with the Snellville Location in Georgia. GOING TO COURT IN Georgia is a waste as the courts are there to protect Georgia companies not the citizens of the state. If there is an attorney with Balls out there look at these violations of title 15 and state USURY LAWS FOR THESE TYPES OF COMPANIES. Several states have found these contracts are sales contracts the Courts in Georgia refuse to look at the decisions of other states As Aarons is a Georgia company therefore protected. The Governors consumers’ protection group with the state attorney general will do nothing as this is again a Ga. Company therefore protected under the good o boy plan. I contacted several civil contract attorneys who declined to represent me as they did not want to ruffle the feathers of this company who did so much for the people of Ga. Well I am one of the people of Georgia. What about Me.

don't buy from Aaron's they took money uot of my bank act. with out my knowing and when i did it was to late they said i owed it well i payed ever month and payed it off they took it and i will get it back any one that has been ripped off everone needs to get there papers together and file a suit shut them down .they are bad people we are so done with them stop buying from them its all used don't buy off the floor its used tell them you want it new if you are going to spend that much money get it new. they owe me 147.87 they are the worsted place i have seen .Aarons i hope everyone wakes up and stops buying from you put you out if buissness i it will be soon.you will never get my money again never, never.,

I leased a dryer (paid Off) and a refridgerator.
Called them from Albuquerque to pick up refridgerator, ( we had to move, this is the aaron's in Hobbs nm) said they would go to the house and pick it up.(paid a full month on it in advance). Went to the wrong address for a month, never called me back. Then called me and told me to pay the pay off the full amount.
The ref. is still there in the house they will not pick up. Would not give me the pay off on the dryer for one month then gave me the pay off with late fee's. I have brought item's from Aarron in Albuquerque for 5 years, never been late paid everything thing off. Went to Hobbs Nm and bought from them and I was ripped off.
Never buy from the Hobbs Nm Aarons. I am hiring an attorney and taking them to court.

I can agree with you on that. I purchased a 65 inch from them almost two years ago and only have 1 1/2 payments left. My tv had to go to repair and they gave me a loaner tv which was a 60 inch. it is going on two months now and I still have not had my television, I was told that my television could not be repaired and that they were looking for me a replacement. The good part is according to them is that I would have a newer model television. A newer tv to them is a used tv from another customer and they still want you to pay your bill. How does that sound me paying for a 65 inch and watching a 60 inch. I asked for some type of compensation I was told I am getting a new tv. Well first of the the tv should not have broken and I have not had it for two years. Talking about poor customer service. Called the customer service line - they couldn't even give you the number to the corporate office neither could she give me a fax number to put my compliant in writing. As always again, I will have someone to contact you the next day.
Never again,

i.ve had a ps3 for a moth and 15 days and i havent been able o play it at all i, ve told the pepole in the pulaski va store and they said if made another pament they would fix it parts are missing and on op of that i wanted a xbox and they brought me a ps3.
i think they should make it right free month where i coudnt play it i would like to get a xbox 360 for a month which i think they owe me.
if not ill take other actions but i think we can solve this

help plz michael branch

get back to me as soon as posople

Well obviously someone, whether it be you or your boyfriend, is crazy for agreeing to purchase a ring without knowing the authenticity of it.

Being who I am and liking to purchase things up front, I had never even heard of Aaron's until I got a phone call one day while I was unemployed. They were looking for persons to enter the management training program within this company. I thought this made sense, since my last few jobs had been management. I went to the interview, where the process went very well. I was hired (I am not afraid of libel, since this is all 100% true) by Jason Mizrahi in Schenectady, NY. This gentleman sat with me and talked to me about the way things worked. I asked the following questions and was given the following answers:

1. I am a full time college student. How will this work around my schedule? His answer was "If you tell me what your schedule is, we will work around it."
This was a lie, the first schedule got posted as soon as I got hired, and he never even gave me the opportunity to tell him when my classes were going on. I asked him about it and he shrugged and said "Oh, well."

2. What does the job entail? I was told by him that it was working the floor, managing the staff, and performing sales. I quickly discovered that this was mostly a collections job. I am sorry, but I have been on one end of collections in the past when I got injured and was out of work. I would never do that to someone. Then he told me about field visits, which is where you go and harass someone on their own property to get the money from them. If he had told me that, I would have refused the job. I don't think that is right, and I would kill someone if they ever did that to me!

3. When would I get a store? Once you complete the program (18 months) you will be offered something. I find out later that you might get called, there is no guarantee. Also, if the offer is somewhere else and you are not or cannot move, you are likely to never get another opportunity. That sounds like its just a little predatory to me.

4. I see the store closes at 7 pm. What time are we out of here? (I am a morning person, I am up at 4-5 am and don't function at night.) I was told "within a reasonable time after store closing. Another lie. Most nights had you there until somewhere from 9 pm to 10 pm. Hell no!

Finally, this is what tipped things over. Mind you, this was only a week and change into the job. A woman came in and said she wanted a big screen TV. After taking all the paperwork, I sat with Jason as he did the close. He asked her for income, she said she didn't have anything. He asked again, "Are you sure? Nothing?" Her reply was that she got $667 a month for SSI for her DISABLED CHILD! This TV was not a need, and ran nearly $200 a month. He said "That will work" and approved her. I asked him about the moral implications and stated that I had an issue with this approval. I was told that if I didn't want to make money and didn't want a store then I could quit, or I would be fired.

Jason is the ### of the earth. Mother's don't let your babies be Aaron's managers!

When you threaten and posture in a threatening way, that is against the law as well, read your local and state as well as Federal laws. He also violated the Fair Collections Practices as well in so many ways I lost count.
Doing his job is one thing, and I dont refute the fact that she owed the money. But what he did violated the privacy laws of ANY state! He is lucky the police didnt come out and pick him up. Regardless of money owed, there is nowhere in that contract where it states they can harass and threaten, that is against the law as well.
I have dealt with AARONS before and you have good eggs and bad, this guy doesnt need to be in that line of work. He is nothing but a coward and bully to threaten kids?!?!
He would have had the police called on him by me, if I was in that neighborhood, believe me.

When you are late, you have broken the law--read their application and rental purchase agreement closer before spouting off at the mouth. Late accounts violate the agreement and in some states, is a criminal offense. The item(s) in question belong to Aaron's in this case, until they are PAID OFF as per the terms of the LEGALLY-binding CONTRACT. If you don not agree with how they do business, WHY are MULTIPLE family members STILL maintaining a business relationship with this store/company? Is it just so you can slander and libel a someone who is trying to do his JOB? Maybe he is arrogant and rude and pushy, but I bet if you all paid on time, you would NEVER hear from him, and I also postulate that his overall temperment with you would sway greatly more positive.

AS AN EMPLOYEE OF AARONS SALES AND LEASE THIS IS JUST POOR MANAGEMENT AT ITS BEST. AARONS IS DOING EVERYTHING POSSIBLE TO GET THESE INDIVIDUALS WEEDED OUT. AARONS IS A DOWN HOME FAMILY RUN COMPANY AND THE OWNER MR. CHARLIE LOUDERMILK WOULD NOT ACCEPT THIS BEHAVIOR FROM ANY EMPLOYEE. IN CLOSING I WILL STATE THAT AARONS IS A FRANCHISE COMPANY WITH OVER 1500 STORES. TO KEEP UP WITH EVERY SINGLE EMPLOYEE IS VIRTUALLY IMPOSSIBLE. THEY WILL BE WEEDED OUT THOUGH. BUT REGARDING THE CONTRACT? WELL HAVE YOU EVER PURCHASED AN AUTOMOBILE? IF SO, THEN YOU HADE MUCH MORE PAPERWORK. AFTER ALL AARONS IS A LEASE TO OWN BUSINESS. ANYTIME YOU HAVE A NATIONWIDE COMPANY, STORES HAVE TO COVER THEIR A$$ES. OTHERWISE, INDIVIDUALS SUCH AS YOURSELF WOULD HAVE SEWED OVER THE LEAST LITTLE PROBLEM.

It's a profitable business model, but I'll tell you the truth is that the culture is to; drive employees to the ground via understaffing, industrial age management style (upper included, it always comes top down) and the idea of turning and burning managers through ridiculous levels of hours worked and the inability to delegate tasks.

The customer experience is one of lack of follow-up, broken promises and lies about delivery times or product stock and used furniture as Aaron's primary focus. Yeah, they clean the stuff though? Ahh no.

Totally a buy here pay here level of service.

Call the bank and tell them you did not authorize the charge, Bank of America I know will give you that credit back, pending their investigation of it. In the mean time. Tell the bank you want to cancell that card, and they will issue you a new card. Do not give Aaron's the new card info until you make that payment over the phone. Then they can only charge when you call. If they keep your card info and charge it with out you calling then you and legal standing.

I have been a customer of Aaron Sales and Lease for about three years. How stupid can I be, they are the worst employees out there. They harass you even if you are one day late, but it doesnt matter to them if you are waiting for your tv to get fixed after three months with a smaller version of the one you have. They stand in the rain, waiting for you to come home, harrass you at work, and all I owe now is one payment left on my tv after paying two years on it. And they will not listen to why you are two days late, they want the merchandise back so they can start all over with the harrassment of another customer. I do advise people just go to the other rental places, not this one in Dickson, Tn. Cause you will have to speak with a very dishonest, rude, nasty man named Dave. If they try to harrass me again, they will get a shotgun shoved down their throat, they better not even think to come on my property.

According to the Aaron’s company values #1, 2, & 3 which states: A reputation for quality, integrity, and responsibility, Treating our customers as we would want to be treated, & Development of an outstanding leadership team, is not being met by your store (C0015) 6708-B N. 56TH St Tampa FL 33610. All of your employees, (with emphasis the females) in that store should be drug tested. Marijuana and other illegal substances are being used. What’s troubling and causes great sadness is that even the manager of that store is aware of the illegal drug usage by those employees and has not done anything about it. It wouldn’t be surprising to me if he is partaking in the usage of illegal substances.

I would hope that the corporate office will take action in fulfilling your oath and values. The reputation and integrity of your organization can be shaken if nothing is done. I can guarantee you once the drug testing is done you will have a few less employees in store C0015.

Respectfully,

Concern Consumer

I've dealt with Aaron's for a short time when I first went there they were very nice so I referred family members to them only to have a new lady take over managing the store and becoming a complete *** My family members returned the items and will not do business with them again. Know I've dealt with this lady and I feel the same way if I hadn't paid so much of my money for this item They could come take it and shove up there *** when this is paid off I WILL NEVER DO BUSINESS WITH THEM AGAIN!

The abingdon based aarons is the rudest people i have ever dealt with i dealt with 2 diff.people the lady handed me a 50.00 gift cert.and said i could redeem it on my first payment...i went in to pay my pmt.they didnt know what i was talking about, they said i had to rent another item to redeem my cert.they could not explain this one to me.the mgr.got very rude and practically threw my receipt at me after doing a little computer work to take the cert.amt.off by saying it was friend referrels.this is not the first time i have been treated like this by them...i know shame on me for going there, but that was the only place i found what i was looking for.their nice as you walk in, but after the contract, , , , beware

hi my name is russellmckinney i was renting at arrons untile 10/01/09 i paid off a 42 lcd hdtv flat panel i had 60 days after that will my tv was messing up the speaker went out they pick it up on nov 16.2009 to have it fix i did not get it back untile 12-18-09 and its not fix at all i wont something done about it they give me a loaner but still they did not fix my tv at all when i call her they say my warranty ran out but they had it for a month to fix my specker and they didnt. thank you for your time

On Monday 02/09/09, I set up a rental agreement w/Aaron's Sales & Leasng in Camden, SC. This was that they were to bring me a Queen size bed. When delivered it was a full size. My husband called on Saturday 02/14/09 and told them of this situation. They kept telling him that the lady was out of the office and would call back. When they did not return his call he called back there. The manger (Marcus)answered and was very rude, telling my husband to stop calling his d___ store. I think this is very un-professional and very poor business. I was so upset that I was ready to tell them to come get everything else that I was renting to own. The two young women that were there (Shannon & Brittnay) were very nice and tried hard to make things right.

Ceregy has put information on our credit history that is not true. they said that we have a bounced check with Aaron’s rental, we are still paying Aarons rental for our computer, we never paid with a check who are these people, I will not stop I will call them day and night I am writing my congressman or woman I am writing every body I am tired of people like them missing up my credit report. I will contact a lawyer on this because I know I am not the only one. Enough is enough they messed with the wrong woman.

back in July of 2009 my daughter gaves birth to twins .. we went to aarons to get a washer and dryer set of the deluxe model and bigger..we had dealt with them with a tv and was very satisfied with them at that time however dealing with them with the washer and dryer has not been a good experience. for 13 months we made payments of 178.00 which is 2314.00 and we only did an 18 mth lease with them, which left us a balance of 890 dollars.we had to move out of our house we were in and they were kind enough to rewrite our contract for a lil less then the 178.00. my husband got laid off and we continued to make payments even though some were less then they were suppose to be..they are still saying we owe over 1000.00 dollars on this and if we pay another 1000.00 we will have pd.almost 4000.00 for this set..i could go to a store and buy them for 1900. 00...the management and staff have benn very ignorant and demanding and showing up on my door step and making threats also..we also have had problems with them taking money from our account and over drafting us..and not be willing to give it back to us ..thiis was done with no authorization from myself or my husband..please do something about this matter..its getting out of hand

On October 7th 2010, I was sitting at home at my boyfriend residents his children and myself, and my pastor, there was a knock at the door, it wa Aaron"s the time was about, 6:20 pm, I answered the door and told them that Mr. Hampton was not at home, the sales representor proceeded to call the office I'm assuming, and told them that I can't return merchandise with Mr. Hampton consent, and I told him have agood day and closed my door, shortly after about 10 minutes another knock was at the door, agin I answered, and it was Aaron"s store manager I think his name was Adam, not sure, but before all this keep in mind he was already on the phone saying he knows Mr. hampton is home, because his vehicle was here, although his son has the vehicle, going to waork on this day, Mr. Hampton works out of town in which transportation is provided, but anyway, after the manager came I told him the same thing, Mr Hampton was not at home, and therefore he begin to tell me I wa a liar, keep in mind I had guess and neighbors, who was hearing all these things, and therefore he begin to telling that I was apart of some type of third party something because I want allow them to pick up merchandise, so he yells at me tell me to call Mr. Hampton, and along with he calls Ms Emma who Mr. Hampton is buying the house from, tell her all kinds of lies, then make a comment to me, we need to call our mortage company because we are behind with her too, but before this conversation, Mr. Hampton son was trying to leave out to go back to work, do you know that kept him blocked in and would move there transportation, I had to go out there and make them move and tell them its against the law to hold someome hostage, and then that's when they made the threat of I guess camping out in front of the resident until, the product wa returned, they sat in front of my house till 7:57pm, making threats saying this and that, and threw his cell phone to me to call Mr. Hampton, and I'm telling them I'm not on this contract, why harss me, and until they reah Mr. Hampton there is nothing I can do...but to make this long story short, I know by law it is wrong to handle customer in hat manner, to harass them at home, if you don't reach a person by phone or by mail, don't come to people houses, to pick up product until you have something arrange by you and that person, Mr. Hampton rather be contacted by mail, I hope we dont have this problem again, I think you need to find more professional people to put in your work place, because he is going to cost Aaron's alot.

thank you,
Latoya

I worked at Aarons for two week. The first week was training, where they teach you words to deceive people, like telling the customer it's time to 'renew their lease', instead of 'bill' or 'gently refurbished' instead of 'used'. They take advantage of the most vulnerable in our communities. We had roaches, bed bugs and rats. I told a friend of mine that I was working at Aaron's and she told me about getting furniture there and when the delivery men came to her house, one of them kept flirting with her and getting in her personal space to the point that she called her mom and asked her to stay on the phone with her until they left. A week later, she was attacked at her apartment. We never found out who it was but it gives me chills. I had to quit. I'll NAVER step foot in another Aaron's. PLEASE women, think twice before you 'lease' from these people. Also, they expected me to go out even at night alone and collect money or merchandise. I was barked at and lunged at by pit bulls on chains.