Aaron's
Reviews and Complaints

I was renting a fridge from aarons rental store and I was having trouble making the payments I dont know how often I told aarons to come for the fridge but they insisted on working with me. I was due to make a payment of 134.00 on friday august 14th and on thursday august 13th they knocked on my door to take the fridge. No notice nothing that they were comming. I had to empty my fridge and freezer throwing most of my food out because of no place to put it. The made a mess in my kitchen and dining room taking the fridge out and scratched my hardware floor in the dining room. The scratches wont come out. This is a new floor recently laid and scratch resistent yet they managed to scratch it. This was not a tv or furniture it was a fridge in the hottest part of the year and they stood by watching me throw food out. They claimed they didnt call because they had no service on their cell. Well they should of called the day before or when I said the other day to set a date to pick up something should of been arranged for pickup not a knock on the door we are here for your fridge.

I've been waiting for a king pillow top mattress order, I placed with aaron almost 2months ago closer to 3months and I haven't recieved the mattress, nor a phone call from the store sayig what the problem is, if the store is unable to get the mattress, they need to let me know so I can go some where elese and get it. I can get it much cheaper at the store where I purchased my bed, i'll just put it on lay-a-way but way cheaper. I ordered it through your lancaster ca store.

We just purchased a flat screen tv on the 11th of Aug, 2009 delivered on the 12th. The picture is very blurry. We called the store about this and they got very belligerent because we want to return it. He refuses to return our money. We couldn't see the tv before because the electric to the tv's in the store was off. This is supposed to be a brand new tv. We need a number to call the corporate office. This store is located at the Linden Ave Dayton, Ohio. Chris the manager was inconsiderate.

Attn: Bruce Kemp - President
Jason - Branch Manager, Cedar Park TX - Kim Butler, Customer Service
Kim Butler --

August 31, 2009

"Chronology of Events"

8/31/2009
1. BBB -- Checked with BBB and wrong phone numbers are posted on the website -- I called and was told that was not the office and they had no knowledge on where that would be at. I then proceeded to say that the BBB showed this phone number together with this address and only at that time I was notified of the President office being behind their building. At that time I was put on hold and waited for 17 minutes and I finally disconnected.

5/10/2009 - 8/31/2009 "Research of Cunsumer Complaints"
2. There have been MANY consumer complaints against Aarons and their way of doing business.

6/2009 and a final attempt on 8/31/2009
3. We as consumers have no access to a Corporate Office, when we call we are told each branch is independently owned. How do we supposed to file a formal complaint against such franchise?

8/31/2009
4. Called Customer Service and they were once again unable to help and claimed they could only deal with present clients not previous. Spoke to: Mikira Gatti- rep claimed she had no employee number and opted to give me her last name.

5. 4/30/09
Branch Manager Jason- Cedar Park Office has declined our phone calls and much less honor the so called policy he mentioned at time of pick up. Jason mentioned the following:: " Aarons has a program to where consumer can re-activate account once they are back on their feet." Such policy is not mentioned on Lease Agreement. After acquiring property from our house, Jason declined every attempt from our side to satisfy account. This morning was my last attempt and when I mentioned the so called (false) policy he proceeded to say: "It's only for consumers who pay on time". Why would he even mention this? Obviously consumer is not going to be on time if Aarons has to pick up merchandise, right? This is false information for consumers and a way to easier remove/retain merchandise to keep profiting from such. "Many attempts were done to contact Branch Manager with NO luck".

August 31, 2009 @ 8:40 am -- Last Attempt

As per our conversation this morning I hereby demand a copy of my contract agreement on the:
42" LCD HDTV FLAT - Item # [protected] -- Model -- 42PF7421D SKU-- 7301LD4

It's my right to have a copy of this contract which was never given to me. It was never given to me due to the terms on contract being different from what I initially requested. I hope that by this time you have had a chance to look at our initial contract for the AMANA 26 SXS REFR -- I do hold a contract on this and can very easily see the discrepancies. Since you have chosen to work an agreement that would be fair for both parties I have decided to sue your company under a small claims court. Based on the evidence I have and knowledge I possess I don't see the need of hiring an attorney since the facts speak for themselves. If your company wishes to settle with me before going to court I must let you know what I request the following:
1. "NEW" TV of same quality or better-- Same size -- TV was used at time of purchase, TV was also made in 2006. Aarons has more than tripled the money on
such merchandise. Consumer amount paid: $1611.94
2. Amana refrigerator that belonged to consumer -- Item # [protected] SKU -- 7405AB6 Model# -- ASD2620HRB -- Or better-- Consumer PAID amount $ 1645.22
3. A reimbursement amount of $1000 due to negligence from Aarons and or added late fees/harassment and denying consumer the right to obtain property back.
Consumer spending time trying to reach a peaceful settlement with Aarons. Settlement denied by Jason - Branch Manager

When I started this agreement the request from our part was a 12 month agreement, instead one time we received a 24month then 18 month and as shown on the agreement the final contract was 5 monthly payments of $119.05 for 5 months starting January 1 2008. Clearly it went beyond the initial terms of the leasing agreement. If you should want to settle, I give 48 hours for a response from your corporate office or yourself. Also I must mention that Aarons took advantage of our financial situation and decided to execute contract under no mercy. As we all know the country is under a recession and our President has changed/implement new laws to better help consumers, one of those new Laws is for banks/financial institutions to start cutting APR/Rates and late fees. I will not let anyone else be your victim.

Thank you,

Rentinback g to own a compaq computer been paying 90.00 a month for 1 yr and a half for it the keys fell of the keyboard so I took it in and supposedly they had it there well it was wrong keys so the manager kenny hight asked to keep my computer and gave me a rental since im a truck driver I need a computer for log program and pcmiller 20 gps

So I finaaly got back home to junction to find out everyone who worked there was gone no longer working there so I asked for my computer and everything was gone off the computer on me and my computer so after 2 hours of looking for my computer they found it the new staff but when I turned on my computer there in front of the manager james I found out my software for my truck had been erased I asked what happened noo one there new nothing I asked them to put it back on I gave them the disk they said it didnt work they said nothing they could do and I left without anything being done because they said what ever the last manager did they werent responsible for so who is it will cost me money when they werent even suppose to delete my programs just new keys for the keyboard I will have this computer paid of in 3 months after 2 yrs paying on it it only cost 399.00 in walmart I paid 90.00 a month for 2 yrs did I get rip off more ways than one with the price and then they delete expensive software what or were can I get some results I am plenty mad and disgusted with my software gone I need it badly please help and hopefully I can get my software back on my computer the date I picked it up was saturday august 29, 2009 id appreciate a response back on were to go from here they also took my sprint internet card off so I had to reinstall that also and its so slow now wasnt before it has windows vista on it someoen did something to my computer someones responsible and its not me im a truck driver who trusted this companymy name is charles w reed my number is [protected]

I was renting a fridge from aarona 61497 store and I was having trouble making the payments I dont know how often I told aarons to come for the fridge but they insisted on working with me. I was due to make a payment of 134.00 on friday august 14th and on thursday august 13th they knocked on my door to take the fridge. No notice nothing that they were comming. I had to empty my fridge and freezer throwing most of my food out because of no place to put it. They made a mess in my kitchen and dining room taking the fridge out and scratched my hardware floor in the dining room. The scratches wont come out. This is a new floor recently laid and scratch resistent yet they managed to scratch it.against you guys. This was not a tv or furniture it was a fridge in the hottest part of the year and they stood by watching me throw food out. They claimed they didnt call because they had no service on their cell. Well they should of called the day before or when I said the other day to set a date to pick up something should of been arranged for pickup not a knock on the door we are here for your fridge. First of all when I signed I signed for a 12 month payment yet every time I called it seemed like the months did not decrease.

to whom it may concern our son passed away in an accident this past month and several months before his death he got himself a 42 inch tv from aarons he was 22 years of age but he was handicapped and he got a check from ssi, my wife was his payee and had to handle his money, so for him to get the tv they had my wife sign the paperwork for him to get the tv, aarons did not tell her by doing this she was also considerd second on the account being responsible for the bill if he backed out he never missed a payment, after his passing someone went into his camper and robbed it for alot of stuff including the tv, we let management now of the theft that is when we were informed of the second party payee my wife, our son has been in the grave a month now and the manager at aarons is still calling my wife over and over demanding payment is the company so big and powerful that compassion is gone they say that no matter what my wife will pay or return the stolen tv.whatever happened to companys writing tragedies off.

I have been dealing with Aarons since they took over the Kelly Rentals Company back in February 2009. For the past 3 weeks when I have called in my payment for my account I am asked by different Associates if I am paying on my Son's Account, My son does not even live in North Carolina, he lives in Upstate New York, and there is no reason i should be asked to pay on his account even if he did have an account which he does not have one, Then I also get asked if I am paying on Josha's account I don't know who Josha is but once again I am not responsible for anyone's account but my own.Then I get asked if I am paying on my Husband's account in which my Husband Joseph has paid out his account and wants nothing more to do with Aaron's store at all. You really need to get compenent help in your Lumberton, NC store. If this continues, I will cease all dealings with your Lumberton Store and you can come and pick up the Merchandise. Thank you for your timely attention in this matter. Rose

i have an account with aarons/lawton, ok and have always been on time with my payments. i have always been treated with respect until now i referred my son and everything was a go until (he has a roommate) they only share the rent and utilities and live in separate areas of the house... the roommate was asked sat. morning to also provide a paycheck stub --at which time he asked why but agreed to do so monday am coule the tv still be delivered---well anyways guess he doesnt get the tv and that suckds because i was going to buy some bedroom furniture and another tv in the near future but i guess not now

after renting a washer from aarons for 6 months maybe 8, the dang thing broke!i asked to just pick it up its non fixable, they replaced it with another model i didnt like because their cheap.guess what?thats broke too.did i mention i was holding my payment and then i made it when they gave me the other washer?nowww their all rude on the phone and dont seen to care that i gotta spend 40 bucks at the laundry mat to wash all my family of 5s clothes.in this economy all the payments we make we EXPECTwhat we are paying for is worth it.now tomarrow they just wanna pick it up and thats that!

Me and my wife rented a tv from aarons on florida ave.in baton rouge, we called to report it they did not respond until we called again two weeks after we first reported it, and after that we were scolded by a manager in training, we reported it to the regional manager, and he again lied to us and said he would have his store manager call us and it was another 48hrs, and he said he would get us a loaner tv, they came to pick the tv up and said they would bring the other one in a hour, and we called back two hours later, and the same manager in training, said that he was looking for a tv, now keep in mind that the store manager said he had one for us, when I told him that he became unprofessinal agiain saying he wouuld get it to us when he got ready, I dont know who runs this company but, I think he needs to rethink who they hire, and to make matters worst he told us to report him, and he is a manager in training, so if he does that now imagine when he gets his own store, and the regional manager does not follow up on anything because he said he thouhgt it was taken care of, imagine you have paid your bill for broken goods and there is nothing you can do everybody passes the blame and you got a unprofessinal person running one of your stores, I hope people read this because they take there good customers for granted, all the way up to the regional office. The store is on fla. Ave in baton rouge, and the manager is mr. Bogans

Let me just say that Aaron's sales and lease should not be in business to do business at all! They are most unprofessional, unpleasant company/people that I have dealt with in my entire life. I purchased a washer and dryer from Aaron's and I only owe like $80.00 bucks on it. Well, I made a payment at the end of June for my appliances and had not made one this month. Now granted the payment was late and I did receive a couple of calls from Danielle (that B*&$H) in reference to my account. Well, I go outside today to call her back to set up a payment arrangement but before I go, something told me to check my account. I did and to my surprise Aaron's has debited my account (by debit card) $75.74 and my account was overdrawn by $71.00. I immediately called the store and spoke with Danielle. She basically told me that I had called in and authorized Aaron's on the payment. Now, I know I am not crazy why would I authorize a $75.00 payment and only have $18.00 in the bank. I told her that was not true and that she ran my card without my authorization. Long story short, she was very rude telling me that she would send the Sheriff to my house for the merchandise and everything. Then on top of that she hung up the phone on me. I was like WOW this chick needs prayer. I didn't call back instead I said a quick prayer and called my bank (Bank of America) they immediately told me that once the charged posted they would credit it back to my account. Aaron's needs to be put out of business. The mangers are incompetent 2nd rate employees who couldn't make it in a real corporate setting. I hate the day I got the merchandise from them but like I said I only owe $80.00 on it. I will pray for Ms. Danielle because what she doesn't realize is that God is going to convict her for running my card without my consent and putting me in the hole leaving me with no money. So if there are any Aaron's employees are managers reading this comment...I feel sorry for all of you in that God will and is going to condemn your company for how you treat regular paying customers.

I have never in my life dealt with such rude people who are disrespectful, and go back on verbal agreements. My husband had been in the hospital for a week and I could not make my payment on time. I spoke to a man named John who told me he would not wait for my payment that it was unacceptable that I was late. So I told him fine you don't want to work with me than come pick the stuff up he set up a time with me to come pick it up, but the day they were supposed to come pick it up another man called me named kyle he said he was willing to work with me on it. He said he would much rather me own the stuff than come pick it up he was nice and polite and I told him I would be in on the second to pay my bill in full which was only 238.00 he said that was fine.
Then today monday John calls me back yelling and screaming at me that I am stealing his merchandise and he wants it now. That the other guy had no right to tell me that I could come in on the 2nd which would be this thursday by the way and pay my bill. He then proceed to threaten me with saying I was breaking my contract and that I was stealing from him, like he paid for the stuff himself yeah as if.

I have never dealt with such incompetence and rude sales people in all my life. They will make arrangements with you then call you the next day and say you need to come in and pay them for some place that says they want your business they sure don't act like it I would never recommend this store to anyone.

I ask the store in Parma on Snow Rd to pick up the appliance after waiting for 1 month to get the shelves for the fridge and and the the appliance were very dirty. I still don' t have the drip pans for the stove. The dyson they didn't bring the attachments, finally after 1 month Aaron shows up to ask about my daughters account without bringing me anything for which I had been paying for. I got fed up and call them last wednesday to pick up the appliance and didn't get a call back to find out when hey were going to come get the stuff. My husband call the store and spoke to the store manager Tony and he told us that he wouldn't pick up the appliance until he talk to our daughter, (NO WE DID NOT CO SIGN FOR THEM) HE TOLD US THAT BECAUSE WE WERE REFERENCES HE WASN'T PICKING OUR STUFF UP AND HE WAS NOT GIVING US THE REFUND THAT THEY OWE US. DO NOT DO BUSINESS WITH THE AARONS IN PARMA OHIO THEY REALLY HAVE HORRIBLE CUSTOMER SERVICE AND WE ARE WRITING THE BBB TO FILE A COMPLAINT.

This company abuses both their employees and their clientele. I have requested several times that they fix my merchandise (6 verbally, and 7 in writing) and was told that they would not. They also claim i owe them 14 more installments when by my records they are only owed 5. They constantly harass my roommates and have filled my voice mailbox with messages. i have tried working with them up until this point and I am ready to refuse further payments to them. They threatened one of their employees with his job if he did not gain access to my house to retrieve the merchandise WHICH IS PAID UP UNTIL NEXT MONTH placing his life in danger from my roommates not to mention purpetrating an illegal act. These people are not ethical nor moral. Do not buy from them! Do not rent from them! Have nothing to do with them! They have caused nothing but problems and have even harassed our children.

This company is horrible! I have never had more trouble with someone before.

It started in February of 2008. We rented a bed frame from them. Well it took them a week to deliver it, they didn't even put it together, just threw the stuff on the floor and left. The delivered the wrong bed rails so we couldn't even put it together. A week later, we are still sleeping on the floor, they finally come and then they deliver the wrong pieces again! We wait another week and then they finally get the right bedrails, I made them put it together. They wouldn't refund us for any of the weeks that we weren't able to use the bed for. About two days after we had the bed, we were sleeping and the bedrail broke, I fell on the floor. We called them to let them know that we wanted a different bed set. Well three weeks went by, they didn't pick the broken one up, they didn't deliver a new one because they said we weren't paying on the rental agreement, since apparently I am supposed to be paying for broken furniture that I can't use. I said forget it and brought the bed pieces back myself.

For some reason, maybe I was really desperate for a computer, I went back to get a laptop. I have been on time with my payments for the most parts for almost an entire year. Well I lost my job a few weeks ago and it has been very hard to keep up with the payments but I am almost done paying it off and I need the computer for my job. So now they are calling me AT LEAST 6 times a day, knocking on my door almost every day, threatening to take me to court. I paid them $200 last week and have paid them almost $100 this week and they are shutting off my online codes so that I can't pay online anymore because that is how I have been doing things but they want me to make the entire full payment all at once, but if I wait until I have that much money, they are harassing me day in and out. One guy showed up at my house at 9:30pm! I pissed beyond belief. The manager of the store is VERY rude when he calls saying how my small payments are not enough and they won't accept them. Well fine, don't accept them, take me to court. They will see that I have been trying and tell you to suck it which is what I am about to call and tell them to do. Enough is enough. Don't ever rent from this company. Ever. Go with Premiere if you have one in your area, they are the only respectable company like this.

I visited one of your locations (6707 Londonderry way Union City, GA 30291) on Monday June 1, 2009 for the first time. I was really impressed by all the stuffs that Aaron offered. But I had a terrible experience with one of the manager who’s name was RODNEY.
First of all when I worked in the store around 10:00am with my wife he was at the front counter and never greats us, we stood there for a second and we had to walk to him and say hello can you help us please! We told him what we came for and he directed us to someone else, who just came in to work, and he said whenever she is done clock in and ready to work she would assist us. Her name was Lashawn; she did a great job and helped us find what we needed, but she was just a sales associate, so she could not finalize the paper work. She told us that RODNEY would handle it from here. As soon as he came back the first thing he said was do you have any questions? And I told him yes I do. How does Aaron’s work? Because this is my first time, and he explained me in few words how it work just the basic because he did not feel like going through the details. After we had an agreement it was time for me to make a payment and I decided to make a full payment of $938.20. I wrote him a check, and he took it and promised me a next day delivery. He never mention that the check have to be clear by the bank first before he could deliver my product. Two days later I called the store to see what time they will deliver the product, and the person that I gave my information told me that I was not in the system because RODNEY never put it in.
Make story short I was very disappointed of my 1st time experience with Aaron, and I would not recommend any of my relatives to do business with Aaron’s at least not the one at Union City. But I spoke to Nastase Daley, store manager and he apologized and told me that he would try to solve this incident and try to make me a happy customer.