Aaron's
Reviews and Complaints

Christiansen Davis, LLC is currently investigating alleged false and
misleading claims made in newspaper advertisements and mailers by Aaron’s
Rental in connection with merchandise for lease in California and Texas.
If you have leased merchandise at any time during the past two years from an
Aaron’s Rental in California or Texas after having received an Aaron’s
advertisement in the newspaper, by mail, or at an Aaron’s store and still
have your lease agreement or other paperwork, please read this full article
and read this disclaimer, and then contact us to let us know. But before
communicating any specifics, please wait for our response by telephone or
e-mail so that we may determine whether or not a formal engagement is
appropriate.

I have a sectional I'm still paying on. I have been waiting since October for them to fix the cushions. Karen Williams the manager has informed me that they can't get the cushions because they no longer make my furniture. I'm not gonna finish paying for something that can't be fixed. I want them to come get the sectional. I will keep the lamps & tables for my copinsation. I would appreciate this problem resolved. I'm tired of waiting and tired of paying for Junk!

I signed a lease agreement in March of 2013 with Aarons Sales and Lease in Yuba City, CA. I ordered two sets of living room furniture, two sets of table sets, lamps and a 60’ television as well.

I was told when I ordered the second living room set that it would have to be ordered from another store, as they didn’t have them in stock at the Yuba City store. I was also told that the tables for both sets had to be ordered from another store, as well as the loveseat for the first sofa set we paid for. I was fine with this.

I had the sofa delivered within the week and the rest we were waiting on. Two weeks past (and we paid for all of this upfront, without having the furniture in our possession) and the tables finally came. We were told that the rest of the furniture would come but hadn’t made a certain truck load. Another week past and finally the rest of the furniture was in and was delivered.

When the men came to deliver the second sofa set, the loveseat had a pretty good size tear in the side/back of it. We brought this to their attention immediately and requested that it be fixed. Two weeks later we were told it was fixed.

All this time we were spoken to like crap over the telephone by Rachel and her co-worker (not sure of her name). There were payment issues, amount issues and obviously furniture issues right from the start.

We finally decided after the many mishaps that it was most cost effective to return all of the leased furniture due to the lack of communication and poor quality of furniture. We returned all of the merchandise other than the television (which we still have and pay monthly on). We had Aarons come pick up the furniture in June.

In August we moved from our home to a new house 45 mins away. This is was unforeseen as we lived with multiple issues in the house that our landlord at the time refused to address. We moved after a mutual agreement with him on August 7, 2013.

We called Aarons and made them aware (after speaking with Rachel again) that we had moved and didn’t have a home number yet, but when we did, they would be given that. We did still have our cell phone numbers, which they already had.

We went through a nasty court battle with our ex-landlord who has belittled and slandered us for the past three months. We recently went to court over getting our security deposit back where our landlord sat in open court and deemed that “we never pay our bills” and “had furniture repossessed according to Daniel at Aarons furniture” suggesting his statement was correct. This was all in an effort to extort money from our family. Success on his part.

After winning in court, I received the following in an email addressed to my wife and I that stated “You didn’t sell your furniture it was REPOSSESED by Aaron’s and now they want their TV back. I asked them if the TWO living room sets they REPOSSESED were infested with cockroaches and he said no. Don’t worry I passed along your new contact information to Daniel over there.” “I think it’s hysterical that you had furniture repossessed and now they want their TV back.” “As for the Aaron's furniture deal they left a note on the door, I called them found out they want to repossess your 60 inch TV and also found out about the furniture. He told me how he got some of the furniture from another store and didn't make any money on it and now wants his TV back. Turns out you've cost them a lot of money too.”

I am sure you can see why I would be upset about this as this is a HUGE privacy issue for my family and I. This information was given to a man that is NO WHERE listed on my rental application, contacts, etc. So basically this tells me that ANYONE can call, say they are my landlord (which at this particular time he was no longer), wife, etc. and my personal information is just going to be handed out/talked about like daily news. I also asked for a copy of what was left on the door of our house and of course, no copy of this was available as well.

This was given to a man that went through my personal garbage can that sat on the curb, found a rough draft of my new lease and called my current landlords to slander my wife and I to them as well. I have spoken with Daniel at Aarons in Yuba City, who apologized and said the he told him the things that he did because the man that called told him that he was our landlord and because this man was listed as our landlord. We had Daniel pull our rental agreement (that I signed) and confirmed that this is NOT the case. This man that called was not listed on anything, ever. We lived in Yuba City and had a different landlord when we signed the agreement with Aarons Furniture.

I am seeking legal representation over this, as this may very well have swayed a judge in awarding our ex-landlord his judgment against us. I am furious, am not given and concrete answers and want something done about the breach of confidentiality here. If I am a day late Aarons goes on a calling rampage to all of the people listed on my application, but when the tables are turned I can’t get any answers. This is not over……

I bought a complete living room, plus two twin beds. The living is paid off with perfect payments. The twin beds are damaged. I have been paying them for 14 months. I continually call the Islip, NY store to speak to the manager. I finally spoke to him about this matter. He told me I would have to wait until new ones come into his store. It has been more than a month and he does't return my calls. I have continued to make the payments but two weeks ago a David from that store rang my bell saying my bill was late. I showed him the damaged mattresses, and showed him my payment proof. He told me when he returned to the store he would correct the matter. I have not heard from him either. I plan on calling the store to have these beds picked up and will never deal with Aarons again.

I received (rent to own) a HP laptop in May 2013 from Aarons in Tupelo, MS. In August of 2013, the keys started to stick and you could not use it to type. I took the laptop to Aarons and they said just to clean it and it would be fine. I brought the laptop back to the house and a friend and myself cleaned it. But the keys were still sticking. I took the laptop back in on Monday, August 26, 2013 for them to send it off to be fixed. It did not leave the store until a week later. They said I got there too late on the 26th for it to get on the truck. I received it back on September 9, 2013. I was busy and did not have time to do anything on it that day. My friend came the next day and needed to use it. She told me that the keys were still sticking. I called back to the store and told them that it had not been fixed and asked if I could just get another one since this one had not been fixed. They just told me to bring it back and they would send it off again. I called the 800 number to see if I could get some help with this. Imagine my surprise when a"Terrance" called me and told me that he had talked to the service department and I had spilled something on it. I knew beyond a shadow of a double that I had not spilled anything on it. And I told him that. He told me he wasn't calling me a liar but someone had. Since there wasn't anyone but myself, my husband, and my friend, Tammy, and my husband never touched it, then he WAS calling either me or Tammy one a liar. I was so mad that I hung up on him. I called back and requested that I needed to speak to someone else. Well, the next day, I got a call again from "Terrance". If this is the best Aarons has an employees, then I suggest that they fire them and try to find some new ones. I have never talked to anyone so rude and just plain ugly. He called us a liar in no uncertain terms. I told him that his service was lying to him that we had not done anything to the laptop, I have this laptop paid until the end of the month. I guarantee I will be returning this and I will NEVER get anything else from them. I have referred people to them. If I ever get the chance, I will tell people to turn around and run if they even think about going to AArons. I had been a very loyal customer for a long time. Now all I feel like doing is to take this laptop and telling "Terrance" to stick it up his a**. There are other places to buy such things. I will NEVER use Aarons again.

Feb 20, 2013 I talked to a representative who was inquiring about a payment on the used bedroom set I had rented, after struggling for a year I decided with my health condition I can't do this for another year so I ask to schedule a pick up date, I was told he would have someone call me. a couple of days later I was call I explain I could not have a payment before the first week in April. I was asked to come in so we can discuss a way to work with me. I stuck with my true story. the person consulted wit the manager and said they can't do a two month extension. They made me drive there knowing my case, this cost me unnecessary gas usage at $4 a gallon. I was given a date and time 02/26/13 at 2 til 230pm with a 30 mins call before. On that date I waited until 445pm after calling over 3 times.I called and told them they need to reschedule.We agreed on Monday 03/04/13
I ask what time she refused to give me a time. I suggested the same time as before, she said it will be between 4pm and 7pm, I
told her not so nice that no one.will be coming in my place after 500pm why can't she schedule like before and ask was she the manager who wasn't willing to work with me and told her she just don't want to work with me now.

I have been leasing from Aarons in my apartment a washer & Dryer from them for now 20 months the last 6 months I have been late all most every month and I got 1 or 2 months a exstension or skipped a month so I know that by July it should be paid off, And I have been sick in the hospital with the flu and now they are wanting my washer and dryer back, I paid them $100. in January late and I owed them $198. and now i do owe for Feb. plus the balance of Febuary and they have been harrasing me I am coming home from the hospital tomorrow, And I am tired they want the full pay off amount or nothing at all, So have I broken a law can they threaten me like this ? I have poorley communicateed with them the past 3 weeks since I have been in the hospital I didnt have cell phone there but they are telling me if I dont give it back to them today they are calling the cops and I am not home till tomorrow late.

Do they have these rights I know it s because i have it all most paid off I am sure of it NEVER have they behaved this way before and I have been 3 months late before and caught them back up so I want to know my rights do I have any ?

I have rented a couple of refrigerators, and my complaint is the product they use to remove odors: fabric softener sheets. These impart an odor that permeates the plastics in the freezer and in the fridge section. This does not go away and the the ice and water dispensers, no matter how much you flush them, continues to smell like fabric softener. Why don't they use something that absorbs odors and doesn't add to the problem? I have complained and they said this is company policy, so I have to put up with it.

Yes I'm purchasing a TV from Aaron's and are payment arguments were once a month and the supervisor is saying I made a contract for bi weekly payments which I I'd not make with them and they are so rude to there own staff as well taking there sales from as well.They need to read the contract before trying to make the customer pay twice a month.I signed a contract for one payment a month.

Sometimes being late on a payment happens. I have bought and paid for alot of items from Aaron’s. I do realize there are people who get merchandise and don’t pay for it. I feel that when you have been a customer for years it should count for something! I can be a day late or a week late and an employee at the store in Dallas N.C. will call me 20 times a day. Alex went so far to ask my roommate what exactly does she do with her money! WOW… I think that he needs an attitude check and the little blue button down shirt don’t scare me or make him any better than me. I like to shop at Arrons but Alex is just a bully and very very rood!

Female Staff continually promotes an unfair policy of Refusing To Hire Black Men, and discriminating against african-americans who apply with their store; hiring whites & women only! And as far as customer service goes (you it guessed it) it's horrible & unprofessional.. My advice- "STAY AWAY FROM AARON'S"!

I had a problem with Aarons about a month ago. Which resulted in them giving half of the account to us paid for by them. Well guess what a 2nd issue has arised. We decided to still pay for the washer/dryer and the computer. My husband started a new job so for the very first time ever we have to make a payment arrangement. You would think by asking them to do this it started WW3. Never being late before, always being on time, but now its a problem. I spoke with Michael who works in the store for accounts he told me that only two months has been paid on this account (when we had rented a computer from there 6 months prior paid on time and in full). He said that the other accounts we paid out and he would be extending a olive branch helping you with this payment. Really? I thought a olive branch was for peace. Are we at war? He extended the payment but made it a point to say that the accounts were paid out by Aarons. Why does it matter? If they had acted like civilized people that would have never happened. But its my fault for their actions. Now in between all of this. I have filed SEVERAL complaints with their complaint department that is a joke! They directed me to VP services I spoke with Kara who directed me to Ronnie Crumbley this guy is a joke as well.. Won't pass on messages, hangs up on you and then calls the secretary for the CEO office and tells them i'm cussing at him and what not!. Through out this whole process I have been nice, . The only person I swore at was David Powell.. You do get kind of pissed off when someone ignores you allows you to be treated like garbage and treats you like a name|. and a number;. I spoke with Ronnie Crumbley today who said he was moving my complaints to someone else and he never did, . Just said ok bye bye?. Like a coward. Also..I have spoken to David Dunbar who..helped me with the first complaint but hey...now he can't help me because he isn't in the distict. So here's the real kicker...after being hung up I called Kimberly who works the front desk at corprate. As soon as she knew it was me she said "Janice you need to pay your bill" HA! my name isn't janice, so your saying its okay that ive been treated this way? Its ok that people are treated this way by people including yourself who are suppose to represent your company? This kind of behavior is ok? She said yes we have a job to do. Well Mr. Ken Butler your running a "gangster" type operation. Because your receptionist said on the phone that these practices are okay. ALONG with "Ronnie Crumbley would have not hung up on you because he isn't that kind of person you had to do something." So the consumer in this case is never right. Trying to talk to people at corprate is a joke some hag behind a desk who thinks she knows what is going really doesnt have a clue at how *** it is to say that type of behavior is okay. I'm officially going to the state attorney general's Office of Consumer Protection and will be sending a copy of my complaint to the Federal Trade Commission. For people that don't know the process and are being bullied by these people look up all your options and don't back down. 219b344

Aarons in Rome, Georgia has been very rude and disorderly with my mother at her home. I rented a laptop from them and paid $300 down on it. Since then we have been robbed and had our utilities turned off. They have also turned our home over for foreclosure. I have been on the road working but hve got enough for 1 payment and will be in Monday July 23rd to pay it. I'm almost 2 behind but intend on catching up the first The delivery truck has tore my yard up and I intend on sueing for damages. The cost will be extremely hjgh. It will cost more than the computer. Also I am filing charges against the driver for insulting my mother and harassment.

I was renting a Dell - HP net book & TV since 9/2011. I had been paying on acct. till March 2012. I have been going thru family issues & medical issues and lost UE income. My Aunt had been talking to Aaron up till March 2012 when had to address own family issues. Anyways in the mean time when I was gone for a week place I was staying at, my Aunt's sisters had some company from out of state. Apparently the teen in the family was kicked out and during fight to get him out my TV was damaged beyond repair. I later learned he had taken my two computers :-( I learned that insurance I paid in rental amazingly did not cover Theft or damage unless act of God! So, figured nothing could do but keep paying even though lost all three items. Then lost income in April UE stopped and got sick again. Get a call 5/9/12 from police saying Kevin, Mngr was filing report of theft as well the company had charged off the Dell and was in collections as was behind 6 wks.

When my Aunt tried to call as I was at doctors the store Mngr., Kevin (who mind you in the past had no problem speaking with her in Feb. 2012 when she helped me pay out $515 paying them thru 3/15/12, told her would not speak with her. I take meds and was just to groggy yesterday. I am calling police today to explain situation, but I think its TERRIBLE that they even filed a report after all the money I have paid. I was afraid to tell them items stolen & broke.

My Aunt just read contract and realized that if the insurance I have been paying doesn't cover then I am responsible only for Fair Market value NOT to-exceed cash price. Net book & TV were grossly over priced and used. Looked on E Bay and can barely get $125 (cash price $330) on net book & $200 on T V (cash price $459). Dell was new but on E Bay selling for $285 (cash price $809).

I am going thru sever depression as result of 6 mth. homeless 1st of 2011 after loosing job (college grad too), my Aunt & her sister have been trying to help me since last Aug. get through this and I was doing better till Feb. when had major family issue with my sick mom. I have no problem per the contract paying the Fair market value AS STATED " IF LOST OR DAMAGED".
I AM WORRIED they filed 3RD DEGREE FELONY CHARGE as I DID NOT steal items, but a victim. I CANNOT BELIEVE THIS COMPANY. stay away from Aaron - especially Palm Harbor, FL STORE AS THE Mgr. Kevin IS RUDE AND MEAN!

I have been a loyal customer for 2years. I have leased my furniture to own and 12/2010 is my last month and I own my living room furniture. I have had some late payments during my contract but they never had to take my furniture back. On the last month the manager decides he wants to send employees to my house every week for a payment and call my family members and tell the details and said I was over 30 days due. This is not true it will not be over 30 days until 12/31/10. I admit it has been a rough month with Christmas and three children to buy for. I will make my final payment, it would just be late for this last very last month. My point is in the past they never went this overboard for a payment, I think they know it is my last payment and want to give me a hard time. But the manager Dammion Wright seems to forget I was a loyal customer for 2years and I will tell others about this bad experience and not to do business at this location. Believe me I love my furniture and glad I will own it now, but I will never go to the Aarons on Noblin Rd. In the past Dammion Wright has always had a rude attitude anyway, not too friendly to do business with. As a good customer I should have never been harrassed like this right before Christmas, so this is why I want people to know. I have learned I am not looked at as a real person just when my MONEY IS DUE! If you do shop Aarons go to Glenwood Ave or the Durham location just not Noblin Rd. If you get in a bind you will pay for it dealing with them at Noblin Rd. Thanks for letting me share this awful experience.

i rent a couch and love seat on Friday 11/18 i left Friday night i return on Saturday evening i decide lay on couch at 700pm i start being itch on my chest i got up i look at my chest it have bump i look at couch i found bug . i remove couch took outside.i contact the guy that delivers on Friday because he call me on Friday i told me he to contact manager for me but he start being rude . i guess close on Sunday

this same thing happened to me

Lawsuit Filed Against Aaron’s, Inc. Regarding Alleged Improper Practices

Lawsuit claims that Aaron’s, Inc. repeatedly breaches rent-to-own contracts, violates state usury laws, and engages in unfair business practices.

Atlanta, Georgia (PRWEB) November 11, 2011

Atlanta law firm Webb, Klase & Lemond, LLC has filed a class action lawsuit against Aaron’s, Inc., one of America’s leading rent-to-own companies with over 1, 900 total stores. Aaron’s leases furniture, appliances, and electronics to consumers usually with the promise that, after a certain number of payments have been successfully completed, the consumer will own the items.

The new lawsuit alleges that Aaron’s has breached its lease agreements by refusing to provide pay-off information to consumers and through other improper practices. The suit further asserts that the company has used unfair business practices, false advertising, and misrepresentations to induce customers to enter lease agreements that are not as favorable for the consumer as represented. The claims also include unjust enrichment. The case, styled Clark v. Aaron’s, Inc., is pending in the Superior Court of Fulton County Georgia and has been assigned Case Number 2011-CV-207622.

According to the suit, Aaron’s rent-to-own business model is in reality the extension of credit through consumer loans disguised as leases for the purchase of goods. The suit alleges that the difference between the market value of the goods and the total amount of payments made by a consumer constitutes interest. State usury laws, such as the civil and criminal usury statutes in Georgia, impose a cap on the amount of interest that may be charged by a lender. The suit alleges that Aaron’s repeatedly violates these laws.

Further, the suit alleges that Aaron’s deceptively markets its well-known offer of “120-days same as cash.” According to the complaint, this offer purports to allow consumers to buy their furniture, appliances, or electronics from Aaron’s for their market value so long as the consumer pays in full within four months. The deception, as alleged in the suit, is that Aaron’s regularly and proactively attempts to prevent consumers from taking advantage of the 120-day offer by failing to provide them with their outstanding balance or pay-off amount in a timely and appropriate manner.

If you wish to discuss this action or have any questions concerning this press release, please contact John Lyon, Esq. by e-mail or by calling [protected].

I paid for a washer/dryer to have delivered and was given a spacific date for delivery and time. They never showed up or called. I continually called until finally they delivered it (but they kept telling me it was to late to have a driver do so.) When they delivered it they left me to buy the accessories which were to come with it and left me to install it which they were suppose to do. After a few months I moved and called to tell Aarons to come get it giving them two weeks notice. As to which I called every other day and was always told they had no record of my calling previously and they would make a note. I was also told I could not bring it back to them they had to come and get it. I left three days after my final date for them to pick up, as to which they still never showed up to collect their merchandise. I left the washer/dryer behind at the known location and yet they still harrass every contact they demanded to have in order to rent it instead of going over and getting the dang things. NEVER rent from Aarons. They have no idea how to run a business. I have since contacted corporate...awaiting their solution!