Aaron's
Reviews and Complaints

I tried to do an online order and was told that I need to wait 90 days from my last order, so I had me lease transferred to the store which they had not record of it. The store did not even have the items in the store and the sales person could not order it for me. This is ridiculous. If you want the customers to come it then have the items in the store. If I do not get anywhere with this or calling management then I am going to file a BBB complaint.

I purchase a bedroom set back in December and unforunately, I had to send it back because I was court ordered to move from my residence. When picking the merchandise up, I was told by travor that I can pick up where I left off at and it wouldn't be any problem. While they had my merchandise I was still making payments. I got my payment down to 123.00. Now when I moved on April 1, 2022 and they return my merchandise I was told by Jesse that I had to pay an additional 365.00. (dollars) I feel this is very unfair.

Thank you for everything you have done for us. Times got hard for us and we plan to keep our agreement with you. BUT, If your female employee ever talks to my wife like the way she did, I am gonna have a big problem. I am glad your employees live in a perfect word, yet hate their jobs. Doesn't matter what. Sorry we are late, we will make things right. But you or your (female lady) employees ever threat my SO ever again, we will make this personal. Everyone has been kind, accept this rude [protected]@#%h. I really do thank you, and would love to continue our business. I ask for mercy this time, but assure you we will remain faithful, but not if your employees threaten people.

in contact with BBB, and will reach out.

Thank you for your time,

-Mgrrsn

on March 10th I made an online purchase for a 2 piece envy chaise sofa and ottoman. I have yet to have it delivered. I called my local store #C1675 and sceduled a delivery for tuesday the 12th. I called twice to check on delivery and was told everything was fine and I still havent gotten my furniture. It is now over a month later. Confirmation number of purchase is E2058719

On Friday, March 25, 2022 at @ 430pm, I called and spoke with Chris at the Aarons store in Camden SC. I explained that I had a pre-arranged payment on 3/28/2022; however, do to unforeseen circumstances, I was unable to make the payment at that time. However, I would pay the amount due on 4/8/2022. We confirmed my card information, he assured me that the payment for the 28th has been cancelled, and that I was good to ok. It was understandable and that the 8th would be more than acceptable.

This morning however I received a call from Marcus, manager at the Aarons store who told me that he tried to run my card this morning for the payment but it was declined. I then explained to him that I had spoken with Chris on Friday afternoon and that I had made alternate payment arrangements, who had noted the system and confirmed my payment information. Marcus proceeded to begin to YELL at me that that was unacceptable, and that I needed to make a payment now. He berated me about making my payment...and was hollering into the phone so severely that even though he was not on speakerphone...my boss and doctors who work in my office overheard him and were extremely concerned. (I can testify this with written statements from them.) He proceeded to say that I was more than 30 days behind, which I know that I am not. I just made a full payment two weeks ago. My current payment just came due on the 15th of this month.

I then stepped outside and called Marcus back and let him know that I will be filing a formal complaint with corporate office and that I do not wish for him to call me again. I let him know that he had no right to yell at me the way he did and that others in my office had overheard him, and he proceeded to yell and THREATEN me again...saying that he WILL BE calling me again! This is completely unacceptable and unprofessional.

I request that someone call me as soon as possible to resolve this issue.

We bought a refegorer was tore up had it for over a year and still not. Fixed there saying it on back order they not to fix it what can I do about it the office in Glasgow Kentucky I'm going to stop payment on it this is not right

I was charged double almost two years ago for a HP 14" laptop, I will have it paid for July 2022 after paying 24 payments at 70.35 cash total after all payments totals 1688.00. I really didn't pay any attention to the price at the time. I had no credit and was really needing a computer. I guess I can't remember what I thought about the price. Why I am now reporting a problem is a few weeks ago my daughter was needing a computer. I thought I will have this computer paid for in a few months and I can give her this one and I will buy me another new one. I called the manager of the store in Laporte Tx and asked him about another HP laptop he had one but it was a 15". So I asked him how much he told me it would be 12 payments at 70.35 and cash price would be 844.00 when I was done paying all payments. I told him okay and they delivered the computer. It was a HP 15" Laptop. After the computer was delivered for some reason I got to looking at the contract. I thought why is this one cheaper and it is a bigger laptop. I compared contracts and seen I was paying double for the 14" HP so I called the store mgr and asked him why was this computer less than the one two years ago. He told me he was not involved with the sale and I must of agreed on that price. I could not understand his explanation. Why would I want to pay two years verses one year and cheaper. He could not tell me and so I just left it at that. The more I thought about it the more I got mad. I am 70 years old and on a fixed income and paying almost 2000 dollars for a plain HP laptop was ridiculous and I wanted an explanation and I still do. Also I found out on the internet that 2 years ago Progressive Leasing had a class action lawsuit against it and guess who owned Progressive Aaron's did. So maybe that is why I was charged such a high price. I also was charged for Microsoft 365 office of 170 dollars which I was not asked if I wanted it didn't even know I had it on my laptop. Also the security I was charged 42.00 . I also noticed that both contracts are not signed by the sales person they are typed in General manager or manager.

I have paid my Aaron's bill faithfully with maybe a few days late here and there. Chase bank shut down our bank account due to fraudulent activity. They shut our account down and we had some charge backs Aaron's was one I informed Aaron's of this and told them I would be paying the account off anyways this all happened this week. We received our tax refund so I went ahead and got a cashiers check to pay off account I mailed this out Tuesday and I informed my local store. They have still called me about 10 times a day and now their showing up to my home almost beating down the door.

Good morning,

My name is Jonia Askew Dobbins Altercation with the General Manger in Jacksonville on 1805 N 1st. I called on March 11,2022 to get extension for bedroom set for two weeks he told me that he wasn’t going to give me extension it was the way he relate the message to me I been late since I started with Aaron’s that conversation was rude the general manager was yelling at me and very disrespectful toward me he yell at me and told me to pay my bill on time

my name is Cameron price I got a living room suit from Aarons I went in the store in Rockingham NC on 3/1/22 in told the lady that I would like to change my living room suit. she went on to say she can't do anything. and I paid 1,700 for a bed in living room suit and only thing I would like is to get a different living room and I payed cash. you can contact me at [protected] are by email [protected]@yahoo.com. all I want is a exchange

Good morning

I am filing a complaint against Aaron’s in Henderson NC and their employee Trey

First I am not a customer but a land owner

Aaron’s came on my property yesterday and drove off my driveway onto my yard where of course he got stuck doing damage to my yard. Aaron’s sent another truck out to pull the truck out which they did but that’s not the worst part

As I was informing Aaron’s employees that they were not allowed on my property again the young boy who got the truck stuck continuously ran his mouth and called me “a raggedy [censored] [censored]” …. Is this acceptable behavior?

I order. Bedroom set and got one piece at a time the bed frame was broke and to small for the bed .i have not received any other pieces so i cancel out the rest and ask can i pay for the bed and headboard the lady say yes. And now she asking for more money i pay 600.00 dollar for the bed and headboard i dont no what to do i sure not have to pay for danger good we never meet or sign no paper we did it over the phone pay my bills i got this bed in Brooklyn store

I rented from aarons and at first the washer did not work but now the dryer don't work i called them about this i had no reply until 2 weeks ago now they will not replace this Dryer. I started this on 1/4/22 now it is been this long but told it will be longer i have the club protection but that don't mean anything to the people in this store #c0240 do i have to put this on facebook about your store?

Just want everyone to know..

I used to work at rent a center so I have inside information. These rent to own places sell cheap furniture at outrageous prices! I’ll break it down…

Rent to own recliner 90 day same as cash price is $800.00. Same exact chair is $399 brand new!

If you go into payments, cost will be $1600! That is A 249% markup! Loan sharks only charge about 70%!

Don’t do this! And these stores need to be regulated! They are ripping off people! And let’s not forget the 5 calls a day! Shut them down!

I am writing a complaint due to my merchandise not being replaced after the hurricane. I have been contacting Aarons cooperate office for over a year now and finally was told to wait until the Lake Charles location opened back up (in which I did). Now since the store has reopened, I have been having trouble getting a replacement for furniture I had paid of and had insurance on. I had to continuously call and go to the store to even get a response (which was another hassle). Finally I call on last week and spoke with Lisa the store manager (Lake Charles store) and she informed me that found me a bed set that is used. I told her that is fine because my previous bed set was pre owned by one owner. I did inform her that I would expect my bedding (mattress and box spring to be new because that I got brand new). At the time of the phone conversation she agreed that it will be new. We then set a day for them to deliver my merchandise which was 1/22/2022. Now here comes where my chaos came in to play. When they arrived, they originally informed me that I would be the first delivery of the morning, well that did not happen. The delivery truck did not show up until 2. I took in consideration that they may have had other deliveries (but if you inform someone of certain time, then that should be it). Now since the delivery guys made it and started unloading the merchandise, I notice that the mattress was unwrapped out of the plastic and not new and the box spring had holes in it and scrapped all on the side, the night stand leg was falling off the minute you moved it. The driver then called Lisa and she informed me that this was not her store problem and that it was the lake charles previous store issue and she is just trying to fix it. That did not sit well with me at all, because in the times that I have called Corporate they inform me to wait until another lake charles store open so they can replace my merchandise and that is what I did. Now back to the delivery guys setting up the merchandise. When they were trying to put the bed together, the pieces were not fitting at all because they continued to fall off. So they took the merchandise back to the store in which i knew that it was going to be another issue. Now today I called 1/24/2022 and spoke with Lisa and she was unprofessional the entire time. She had me on speaker and made it seem like I did not want any of the furniture. When I informed her what happened she stated that nothing was wrong with the bed set. I told her yet again what was wrong with the bedding and she still denied and went on to say that her regional manager told her to look further into my account because the claims dept paid off any and all accounts that had a balance. I informed her that my merchandise was paid off and i just had insurance on it. She was not trying to hear that part. So, I continuously asked her who else can I speak to regarding this matter and she stated no one but claims, but claims sends me back to the store each time. I never had this problem before of getting my items replaced after hurricane. Something needs to be done about this. It is not fair to lose everything in a natural disaster and have insurance on things nd still can not get a replacement.

I have been with the Aaron store in Melbourne Florida, for over 6 years. This is the biggest and worst experience I have Head with the company thus far. I got out of excited finding one last refrigerator in the size that we needed in a different location. It was transferred to the local store by me and when I received that it was all dented up and cracked on the inside. Samsung came out and took Pictures of the damage and explains that they could not repair it it had to be replaced. The employee that sold me the refrigerator including the Manager, have not taken the proper steps To reconcile the issue. The employee actually admitted to denting the part of that fridge. I am very upset with this result of now I'm in a predicament aarons Please can you help

I signed a contract back in 2020 for a stainless steel refrigerator in it took 9 months for us to rerecieve the door shelves for a $1200.00 fridge. After at least 25 phone calls to finely receive them. Then in October 2021 I signed a contract for a big TV. The supervisor of the store talked me into taking the floor model for $15.00 off monthly payments. My place of employment burned down and I became backed up for several payments on TV but refrigerator payments continued.
I was informed by phone from there collection's department of a settlement offer for a sum of over $600.00. I then informed them that I only had floor model TV "new" for 97 days and that two days prior the TV took a [censored] and will not turn on but power button is lit. I contacted the manufacture of the TV and spoke to a technician who informed me to have it serviced is about as much as there claim offer. And that the TV is most likely done and needs replaced. I then thought of the conversation with corporates complaint department and they want their claim offer paid in 3 payment's. Then I inquired about TV's warranty/replacement. They told me it's up to the individual store it came from, "Aarons N. Versailles Pa.". So just by chance the same day Leann from that store happen to call. We relayed what corporate had said about individual store's discretion on how to handle the situation. She told me "corporate is losing to your face, they just want their settlement money and don't intend to justify situation". Then I asked her what she was going to do about the TV that lasted 97 days if we make substantial payment on TV. Her response was pay the settlement amount there will be no technician or replacement or it will be taken to collections. My response was there isn't no lemon law while your still holding the warranty that's still valid so she more less told me that I'm eating it and I'll be contacting my lawyer.

I applied online for a living room set with Aaron's about 11 months ago now when I applied I had applied for this amazing set that would have been perfect in our condo I was super excited and was waiting for it to be delivered. Well after two months I had not received the order I applied for but one day I was looking through my emails and I saw a email from Aaron's asking me how I like my delivery so since I received the email and I hadn't received my living room set I decided I might as well contact the local store so I called and was like hey I got this email from you asking me how my delivery was but I never got a delivery so why did I get this email so the agent on the phone tries to tell me that they tried to deliver the living room set multiple times but no one was ever home so... Was his response but since both my fiancee and I are disabled and my kids are currently home schooled due to covid 19 and I never heard any knocking on my door or received any calls from the store nor had I received any of the slips on my door saying Aaron's was here with a delivery or anything I knew I was getting lied to so I told the guy we are disabled we don't leave the house my kids aren't at school because it's closed due to covid 19 so they are home my phone never rang so I know that no one had ever shown up at my house to deliver the living room set so what do we do now. So I told him well I would like to actually get it delivered I will be home every day this week as I was before so can we get them to supposedly redeliver it. And he goes well I am so sorry the one you ordered is no longer Available since we "tried" to deliver it to you already we ended up putting your set in another contract with someone else. But if you want you can go online again and look at the other sets we have available and if you like one call me back and we can deliver you that one. So as I was already upset I was like okay I'll do that and call you right back as soon as I find one I like. So I went back online and looked and finally found another set I liked but not as much as the original one we wanted. But I was happy enough with it so I called him back and said okay I would like to go ahead with this set and he goes okay well when you were looking I looked at the other stores in town and found one more set of the original set you had wanted If you still want that one I can call and get it for you I was finally excited again I was like awesome great call me back as soon as you find out. Well I got my hopes up as about 30 minutes later I got a call from him saying well they have it but they won't give it up to you. I was like why not it was the original couch I ordered so it shouldn't even be their choice of them giving it up to me or not especially since this was a mistake on your company's end not mine and he said the store had the ability to say no since I had ordered from the 22nd and wilmot store online not their store. So again I was let down and told I would have to go back to my second choice so he says which one did you decide on I tell him and he goes oh well the only one of that set that we have is a pre-owned one that they had just taken back as the person was not keeping up with their payment on the contract so he says since we just got it back we need to get it cleaned professionally and then it would be ready for delivery and could be to my place in two days I didn't really want a pre-owned set but it was the only other one at that location that I was happy with and that I knew would look good in our condo. He also told it was missing part of the set as the previous person had ruined the area rug that was with it. So they said they would take 11 dollars va month off sets price since it was missing so I told him give me at least a half an hour to really think about it and I would call back and let him know what I wanted to do. So I took the time and decided it might look really good so I called back and set up the delivery for two days later. So finally I felt some relief well they should up two days later on time with the set and to be honest as soon as we got it set up in the house and we signed the contract I was actually really happy as it looked great in our place and it really surprised me how much I actually liked it once we got it. Well we finished the contract and they left and we sat down all on the couch all of fit on it and it was really looking good I actually slept on the couch that night. Well the next day I was looking at the couch cushions and I realized that none of the seams were matching so I lifted up the cushions and to my surprise or horror every single cushion on the couch was ripping at the seams so I started to inspect the couch more throughly and I started to notice that all the cushions that were inside were not the right size they were larger than the regular cushions should have been so it was pulling the seams apart and since it was only the second day of us having the couch that definitely should not have been happening at all. I would say that maybe something like that would take at least a year or more to start happening and that's even if we were rough with the couch. There's no way in gods name would have happened in two days. So I immediately reported it to the store we got it from and the manager Melissa and she said they would be sending out two of her employees to take a look at the couch and to take pictures and they would call her afterwards to decide what we would need to do. So her assistant manager and another employee came by and I showed them how the cushions were larger and that it was causing all seams to rip and so they took pictures and called Melissa and told her what was going on at first they said that they were going to bring a sewing kit out and sew it up but they sent Melissa the pictures of the damage to her cell phone and she said it was not fixable and that I now again would need to get another couch they asked us to come into the store to look at the other options and I told her that I couldn't do that because we are disabled and that was why I had ordered it off line in the first place. So she said to go ahead and go on line again and look for another couch to replace the pre-owned one. So I looked on line every couch that I looked at was crappy. I had finally found one and I called the store to let them know but the assistant manager said she thought it was going to be to big for my house because she had come over when she took the pictures of the damage. So since we weren't able to find a couch that we liked it was decided we were going to have to keep this couch until something similar to this one was available and they were going to put us on a list and callus as soon as it was available. So the first month went by I called twice during the month to see if any couches that were similar available and they said not yet. The second month came the same thing third month the same thing I kept making the payments on the set and as I sat there I started thinking this is really bad service I am making quite expensive payments on a couch that is trash but again I continued to make payments on it we are now to the 9th month still no replacement couch from them no calls from them no trying to fix the issues and fix the contract they broke with us. As they contract goes against them giving trashy product to customers if they had fixed the issues in a timely manner I wouldn't be so pissed but I decided last month that I am going to either take this in front of a judge or I would like to get all the money I have put towards this set back and go elsewhere as I feel like This experience has really been horrible. Since I actually stopped making payments last month I have them pounding on my door constantly. I have emailed them and told them why I am not making payments any more. anymore as I am going to either take it to a lawyer or civil court. Or they can just give us all the money back take this set back and I will go some where else. But this is my experience with Aaron's.