Aaron's
Reviews and Complaints

I have been trying to lease a mower it has had problems from the start for 2 mo. I have been working with them to get it resolved but they took in did not listen when I told them the problem they just put new blades on it and sent it back the same so they took it and sent me a loner mower it worked ok but when they brought the other mower they fixed the unleveled spindle but left scalp wheel bracket was bent and the deck mowed high on right side 3in.so I leveled it but it wont cut when you turn or it the grass get a little loaded it just stops mowing the belt just stops moving I just wanted to ture it back and get my mo payment back but manager said they cant be done so I contacted hsc made a complaint #[protected] they had a upper management contact me on the 1st of July said he would get me another mower witch I taped him telling me he had 1 it needed a tire fix and he would exchange it so I called the store on the 5th and they said they were waiting for 1 to come in they did not even have 1 then I CALLED THE MANAGER SAID SHE GOT 1 IN AND WAS GOING TO CHECK IT OUT AND SHE WOULD SET UP A DELIVERY TIME NO RETURN CALL SO COUPLE DAYS LATER TALK TO A PERSON HE DID NOT KNOW WHEN OR ANYTHING now I just want my money back for the month it has not been usable this is no way to treat any customer

am buying a sectional from your casper wy store. There was an issue with one piece of the sectional so the manager Amber took it to the store to repair it. She was suppose to call me the next day. After hearing nothing I called her 2 days later. She said she forgot to call and that they had to order a part for it. After a week I called back and she said she forgot to call again but that the part didn't fixed the problem so she is trying to find a new piece but that the couch is no longer being made. She said she would call around and give me a call back the next day. I waited a couple days and after hearing nothing I called. She was waiting for a piece to come from another store. Once it came in, she never called me about it I had called her and found out it was there, it ended up being the wrong piece. I took it back to the store but she was not there. One of the workerschools said she would have her call me the next day. 3 days later when I heard nothing I called her and she said she was having getting the right one in from anotherecess store and would call me back. A few days later after hearing nothing I went into the store and she said she was waiting for a family member to bring it from another store. I had inquired before about getting into a different set and she said I would lose everything I paid on this one. I have decided to go to Rent a center and when I called to have this couch picked up she was busy and I was told she would call me back. 3 hrs later I called because I heard nothing back. She said someone would pick it up by 6:30pm. No one picked it up and she never called me back again to say why. So I called again and she said they were running late, understandable but, she could have called to let me know. The lack of customer service and communication is horrible and I went a month and during the holiday season with part of my couch missing. I have tried to be understanding and have been very polite about this enter matter but this is ridiculous and I will not ever be giving your company my business again.

10/20/2015-11/01/2015 Paid $1 to rent a HP Computor-#1.Aaron's stole the sale from their sister store by claiming that their Fax machine was down which I mentioned this in the review that came to my e-mail-so the management calls me at 8:30 a.m. to discuss why I complained in the review and that I did not understand how the system work's-no problem.2 days before time for the lease to expire I called requesting for the merchandise to be picked up that I had found a better deal with they're sister store-I was told that I would receive a phone call scheduling pick up on 11/01/2015-I did receive the call but for me to pay the bill than a hassle about them not being told that I wanted them to pick up the merchandise-to the point of them hanging up on me, not answering when I called the store back, than when some one did answer-I am put on hold until the line went dead, called them again-spoke with the management that said he could pick it up after 3 p.m...I agreed that I would be home.7 p.m. is when they close so I call at 20 til 7 p.m. again speaking to the manager that say's no they might not come until 9 p.m.-so I have waited 4 hours already that they have inconvenienced me and has totally ruined my entire day!When the manager does make it to my home-he insist's on plugging up the computor to make sure that it is working properly and tell's my husband to wake me to get the password..my husband refused!The man was rude and than sat in my driveway with his headlights on while my 9 dogs are barking, 2 donkeys have been dis-rupted so he has disturbed not only my house but the neighbor's as well, I go out and tell him that Aaron's must remove his-self from my property, all he does is roll up his window and sit there, I had to scream at him to leave my drive-way and that I would call the police, he got on the phone and my husband walked out and also demanded to know why he was still sitting there-and he said that he was taping "your wife assaulting me".I am outraged at Aaron's and will never do business with them again!

Requested a refund of my 25.00 deposit on 8/10/15. Was assured that it would would be sent to my account within the next 5 days. Called on 8/17/15 was directed to contact Jessica. Called Jessica and was sent straight to voice mail as she was in a "meeting". No respond back. Called 3 more times and Jessica was still in a "meeting". Called customer service and after being on hold for 20 minutes, was told that a supervisor would call back within 30 minutes, after they investigated my claim. Called back 2 hours later after not hearing from the supervisor, only to be told, quite rudely, there had been no refund issued, because the merchandise had already been delivered. Will contact the BBB and my bank for dispute. Next time I will go to a reputable company.

I special ordered a mattress 8 weeks ago. The employees said it would bs 6-8 weeks to deliver the order. I call and go up there constantly, all I get is bs stories on how they lost my order, there never was an order, ec. I'm so tired of waiting but there is no other shop in town that sells mattresses. I'm never going back to this store and they will be lucky if I even pay for the mattress on order due to the time it is taking to bet it her. Today they told me the order will have to be retaken and put on rush order, but they don't know how long it will take.

They are so rude. One of the managers said that losing a love one is not tragic and that life moves on. I just loss my grandma two weeks ago and they have the actual nerves to say that. I told them to pick up the furniture because I'm going to stop making payments. The delivery guys came and said the couches are in bad condition. I'm like there's nothing wrong with the couches. I live in an apartment how can the couches be in a bad condition. Aaron's manager are just mouthing off and laughing with a comment saying oh we just have to call you everyday until you make a payment. They even said there going to call all the reference numbers that I put on my application. I don't want their couches anymore but Aaron's stil want me to pay. I can't believe Aaron's is doing this. There's nothing wrong with the couches. I paid off three merchandise from there.

Stay Far Far Away from this company, They tell you that you will be paying 120 days same as cash. I had one payment left to make 160 and the account would be paid off. I called in to make the payment today and now I have 8 Months worth of payments with a new buy out of $560.00 cause they stated that I did not pay it off with in 120 days. I asked if it was running out why did the kid that I made payment to last month tell me so I would have paid the 160 than and been free and clear, the managers response was " Its not our problem to remind you that it is running out and your payment will jump, that's why we give you a receipt and you need to keep track of it. so I went from owning $160 left on the furniture I bought for my company to know owning another $560.00 keep in mind it only cost me 600 to get and was almost paid off not I owe another $560.00 Take it form me I run a business, Stay far far away from companies like this.

first of all aarons is a big rip off i have had tv computers from them and now a washer and dryer my dryer is having issues squealing they said they cant find anything wrong with it i looked inside the dryer and they have it TAPED with maksing tape this is supposed to be like new but its used they cant fix anything there stuff is crap i also had a laptop that i had to get a computer man to fix then the harddrive went out less then a year i have 3 more paymenst on my washer and dryer and i have a bed from them iam not getting anymore stuff after this

I have to say Aarons is the worst place for you to even think you will be helped by them at all. My payments were due on the 1st of every month. I was ( and i am Not kidding one bit) one day late getting there and they had called my phone not once, not twice, but four times that day. So by that time i was ticked off... One day... Come on. So i put them off and put them off. Now i was just doing it to see just how long ot would take them to track me down. Well it took a whopping 16 days, and they had showed up at my door to take what i bought back. Okay now lets see... 16 days at 4 calls a day ( 2 home and 2 on my cell). 64 phone calls they made for my pittly little 30.00 i owed them. I would have went in and would have been more that happy to pay the money to them but the messages were snotty on my phones and they harassed me to much. I think more than one call a day should be against the law. So if you ever think of aarons furniture on industrial blvd in Cumberland md. Let me just say i think someone is on the payroll, just to harass people by phone in that store. Beware of Aarons!

This is my second purchase here at Aarons.. I purchased a washer and dryer and had no issues.. My husband and I decided to buy a Refrigerator with Ice maker the ice maker decided to quit so i called aarons to see if it could be fixed or replaced it took a month before someone came to check it out. once they were here for 5 min pulled ice tray out said if it dont work by morning give them a call so i called the next morning and no returned call. the service tech called 2 weeks later stating he was not coming due to aarons saying our warranty will not cover nasty. i was appalled i had just remodled my kitchen and i am not a dirty person by no means.. I refuse to pay for something that is not working. Talked to the accounts person they were supposed to come check it out yesterday to get it resolved and of course I took off of work and no call no show from aarons. Very dissapointed they can come get it I will never deal with them again.. So two months and still not working

We just finished paying off 3 different, 2-year agreements. Our house was recently struck by lightening and the tv we got from Aaron's was hit. This is actually the third time this has happened to the tv. Now they were more than willing to fix while we were under contract, but refuse to now! We are still within the 60 day covered period, but we will have to be the ones that have to pay to get it fixed! Needless to say we will not be going back to Aaron's for any reason in the future and letting everyone we know to not go there either!

I have bought 2 computers from Aaron's in the past, which was like maybe 5 to 10yrs ago. Wouldn't you know it, they aka Aarons had me start all over again and ask me for 5 references, when I already have bought stuff from you all before. The next thing I want to report is the way they handle things, such as lying to customers and saying the product is brand new, but when you receive it, it is scratched up, the screen had lines going through the top of it, this was no way a brand new tv and they wanted to charge me $45 a month for a POS television that they thought I would never notice it being used and scratched up and the screen is about to die on the television. I did not go into the store to order this television I wanted..I did this all online, so there was no way I could see the television first before I had decided if I wanted it or not. Next complaint I have about this idiotic company...is them calling and harassing me for a payment, when the payment is not even due yet and then if they cannot get ahold of me, they call my references asking them if they know where I am! WTF is up with this ###? I thought references were used only in deciding if the person is trustworthy and does pay his or her bills. I really DO NOT appreciate Aaron's calling up my references, as this is another form of harassment. Last complaint I have is...When I called up complaining about the used television they brought me when I applied again to buy something from you as I never had any issues in the past with you all. They brought me another television and this time they told me it had a built in dvd player...It does NOT have a built in DVD player...So why lie to your customers and then charge them more for a television that does not have what they said it had. NO DVD player and here they want to charge me $20 more, just for this other television they replaced. I am not paying $65 for a television that has no built in DVD player as Aaron's said it had a built in DVD player. Why should I have to pay more for their mistakes and errors..I will not do it and as long as they keep calling me and my references harassing me, they won't see any money from me..They can come get their POS television because I will not buy another thing from this company again and I will also tell my friends not to buy anything from Aaron's. Aaron's is a very bad company and the way they operate is why they suck!

I have been a customer of the lima store for a couple of years. We bought a 65 inch mitsubishi hd tv, about the time we paid it off we started seeing dots appearing. So looking it up I found out that a chip on the lamp motor was going out. Our tv was still on the 60 warranty after paying it off. I called the store and a woman by the name of brandy proceeded to tell me she would have to look into it. Without explanation so I called the hot line to corp office not wanting to file a complaint but to find out about the warranty it's self. Later that day I called aaron's back and the district manager talked to me told me they would fix the tv at first we were trying to bring it in our selves but it would not fit. I contacted aaron's again and inquired if they could pick it up I even offered to pay them. I was told they would call me back and they did said they would come and get it at no charge which was good. So our tv has been gone for 3 weeks and we went back to the store to inquire about the tv and we just rented to own a new air conditioner. Received a call from one of the nicest lady's that work there marlene telling me the tv was fixed and was due back in the store friday 5-30-14 and she would call me if it came in and set up a way to get it back to us so I thought all was good. So I called back today and brandy answered she proceeded to tell me they wanted to check the tv to make sure it worked before it was returned to us which was fine. But proceed to tell us we had to get it and I told her no you guys picked it up because we had no way too and marlene just left a message saying when it came back she would call and set up a time to get it back to us. I told her to call me back when she knew something. Brandy then calls me back says the tv is ready and working fine but that she talked to tony and we had to come and get it. I was mad at this point I asked for the manager/district manager's number who is tony and she refused then I said well you call him and have him call me and when I got off the phone I was filling a complaint with corporate aaron's inc she then said well we just don't know when we are gonna be back in your area. By this time I was so mad I hung up on her this woman needs to be fired one and two aaron's needs to keep there agreement and bring our tv back. I have the voicemail message saved as proof