Aaron's review: Poor service! 85

I worked for an Aarons Franchise for almost 3 years. I was a Customer Accounts Manager. Our policy was to work with our customers to obtain ownership of their merchandise. As long as I had contact with you I would work with you on a late payment. We would come visit your house if we had no contact with you. I always made my monthly numbers by being nice to people. Than one day our franchise was taken over by the corporate offices and all hell broke loose. They told me I had to do home visits after one day late and basically be rude to customers I have worked with for years. The new managers expected me to treat customers like they were stupid and it was my job to educate them..."Pay us before you feed your kids" thats how they operate. I lasted 3 weeks before I told them to kiss my *** and walked out. Once I left most of the customers I worked with either paid off their merchandise or returned it and told them to kiss *** and have not gone back. Aarons Corp does not care because they feel there is always another sucker around the corner. What they dont realize is that people pay when you are nice. They are not really doing you any favors by letting you pay on monthly payments. When you have finished paying on a 24 month "affordable" payments you have paid double what the actual cash price was...so as their motto goes DO THE MATH and you will see how they cheat you...

Alright walmart pays more than any other retail store period. You do get paid for overtime worked. As for the treatment of employees it varies based on the mamagement team they have. To sit here and say all this crap is hogwash. Ive worked for target meijer kmart and kroger. Walmart has benn the best place to move up and make more money. Just because theyre not unionized is the only reason you all are [censor]ing. Guess what unions dont do a damn thing for retail employees. Never once did my union rep stand up for me at meijer but he made sure the union got their money. So [censor] all of you unionizers. Im glad that theyre not union. They get stuff cheaper tuan other stores hence the cheaper prices. That is all [censor]es

I JUST GOT OFF THE PHONE WITH [protected] A NUMBER SET UP TO TELL YOU IF YOUR DELL COMPUTER HAS THIS SECRETIVE SPYING DEVICE LOADED ON IT. I WAS GUARENTEED THAT MY DELL DID NO HAVE THIS DEVICE. WHEN I ASKED ABOUT GETTING A "NEW" COMPUTER (AS I THOUGHT THIS ONE WAS) ONLY TO FIND OUT THAT IT HAS BEEN PREVIOUSLY RENTED. I WAS SWITCHED OVER TO THE AARON'S STORE HERE IN CARTERSVILLE, GEORGIA WITH ONE PERSON TELLING ME THAT THEY HAD ERASED THE MEMORY BEFORE I GOT THIS COMPUTER...IF THEY HAD WHY IS IT TELLING ME THERE STILL VIRUSES ON IT? WHY DID I HAVE TO TAKE IT BACK AGAIN? NOW THEY TELL ME THAT THEY CAN GET ME ANOTHER COMPUTER BUT NOT WITH THE SAME SPECS. AND IT WOULD BE CHEAPER! THEN THE MANAGER CALLS ME BACK AND TELLS ME THAT THE ONLY WAY THAT I CAN GET A "NEW IN THE BOX" COMPUTER IS TO VOID OUT THIS CONTRACT AND START ALL OVER AGAIN! NOT! WHY SHOULD I LOSE THE MONEY I HAVE ALREADY PAID TO PURCHASE THIS ONE? WHY CAN'T MY PAYMENTS GO TOWARD THE "NEW" COMPUTER? YOU CAN BEST BET THAT I WILL NEVER EVER DEAL WITH AARONS AGAIN! HOW DO I KNOW FOR A FACT THAT THIS IS NOT ONE OF THE COMPUTERS WITH THAT SECRETIVE SPYWARE ON IT? JUST BECAUSE THEY SAY SO? THEY HAVE LIED BEFORE WHAT MAKES ME BELIEVE THEM NOW? I DON'T! CAN ANYONE HELP ME?

I have been a valued customer of Aarons for years. I have purchase many high end items over the years, and have always been pleased with the service I received for my local Pearland location. Currently I am purchasing a washer and dryer and had requested that my payment due date be moved to the 20th of each month. The original manager agreed to the arrangement and noted my account. The new manager Lisa Perez refuses to honor my due date change and insists (agressively) that the late fees that I refuse to pay will be added to the end of my note. I have filed a formal complaint with the corporate offices. I will not be a return customer at this location in the future. Future customers beware...

I am renting 3 beds with frames only from Aaron's in Marietta, Ga. I have this place for 2 years, and despite my effort to inform the manager of late payments i still receive harrassing phone calls.I notified the store that I will be late with payment, and yesterday at 10 am Ireceived a call from the store demanding money.The general manager Steve had taken down the information and still demanding that I pay even though I a scheduled time that the manager Mick had agreed too. Aaron's has been very uncooperative and deameaning. Aaron's is a rip off 2, 000 paid and these clowns posing as professional business men still took my beds.Stay away from aaron's not a good place to rent from.

I bought a computer i3 dell the guy sold it to me as a tricore and i called dell 6 months later because arrons would not honor the repair agreement they informed me it was only a duel core this is consumer fraud and should be delt with as such. I want the phone # for head office so I can call and get this problem delt with. I think that if the people who work at arrons don't know anything about computers then they should not be selling them. If my problem does not get solved I for one will end the agreement due to a false sign up and thier breach of contract and request a full refun or no more payment and i keep the computer. I may be the little guy but I can get the job done.

Look, if you rent furniture you should know what the contract says and what you are responsible for. They cannot just change the terms.

that should just be common sense

Look this issue is about respect.. I too been renting from Arrons for years..As a landlord I purchased items for my rental units and write off these cost on my taxes..

Yet about 2 years ago Arrons fired all the good people working there..Now I get harassing phone calls the day items are due, not even end of day but all day even when paid on line that day! Up to ten calls a day on the actual due date not at the end of the day or even a grace period...

I warned the manger to stop these calls or I will go else where.. The people they hire seem to be losers who feel empowered even threatening you demanding you when you coming it to pay... As if you owe then thousands and 30 days have passed...In the last 4 months I had problem paying on the due dates as my tenants are having it hard and paying rent late but with in ten day grace period, , , as for myself I working part time and finishing my schooling for a better job...It doesnt matter if you call them, talk to them the calls will not stop.. Then they have the nerve to come to my property to REMIND ME PAYMENT IS DUE...Look guys just make your payments and dont let these losers get you down.. If you have to use Arrons only use them for the 120 day plan if not just send it back..MAKE SURE THEY DONT PUT IN THE 6 MONTH RENTAL MIN in the contract so you cant bring it back.. They are so greedy they will take it out of contract, , , , I rented and purchased thousands of dollars with 120 day plan and in last 10 years allways had an active contract yet no respect as the last two years with the calls and harassment... if you cant pay in 120 day just use rental center.. Clearly the losers they hire dont care if you having it hard or if you purchased thousands from them...They have lost me as a customer period ! I will finish last 2 payment when receiver my rents this month a pay off freg NEVER USE THEM AGAIN.. I think they will be out of business soon enough.. You cant treat people like dogs when your making 200% interest..Arrons was great in the past even lowing pay off the get new items ! even allowed skip a month if you long time client, , Now with these losers that think they are IRS agent with their broken English, , , best just to give stuff back or pay off items and never use them again...I believe the real issue is about how they pay the employees. In the past the sale agents were paid a commision per customer so hence you get same agent and they respected your long term business, , , , They fired them all and hired losers border line criminals and put some Arrons agent clothing on to harrase you and pay them low wages...I could personally never call some one 10 times on a due date when my rents were due..Right? Even if you call them it doesnt stop...Like I said give it back go to rental center or just hang in there until your paid off...I dont have the time to do law case against them but they are upsetting me where I am tempted to keep the HARRASING CALLS ON VM UP TO 20 A DAY AND legallyCHALLENGE THEM.. EVEN THIS VISITING YOUR PROPERTY I WOULD JUST CALL THE POLICE REMIND THEM THEY ARE ON PRIVATE PROPERTY EVEN START SOME THING IF YOU CAN TO GET A RESTRAINING ORDER...THEY ARE SET THEMSELVES UP FOR IT SO HARRASSE THEM BACK WITH YOUR RIGHTS ! I MIGHT JUST DO IT ! FOR NOW JUST GOING TO PAY THEM OFF THEN TO HAVE THEM COME TO MY PROPERTY AND WORRY MY TENANTS AND HAVE TO DEAL WITH SOME LOW LIFE SALES PERSON LOOKING FOR A CONFRONTATION AND DEAL WITH MANAGERS WHO HAVE NO CLASS OR ANY CLUE OF THE LAW, , LEGALLY THEY CANT CALL YOU MORE THAN 3 TIMES IN A DAY ! MORE IMPORTANT SHOULD BE REPEAT BUSSINES FOR THEM TREATING CLIENTS LIKE DOG^$&^*&( NO COMPANY WILL SURVIVE WITH THAT KIND OF MODEL! USE YOUR RIGHTS RECORD, DOCUMENT HOW MANY TIMES THEY CALL YOU...CALL THE POLICE IF ON YOUR PROPERTY IF THEY TRY TO STOP YOU FROM CLOSING YOUR DOOR CALL THE POLICE ! THEY DO NOT HAVE THE RIGHT TO PREVENT YOU FROM CLOSING YOUR DOOR AND ENDING THE HARRASSEMENT VISIT.. IF THEY TRY TO OR PUSH YOUR DOOR OPEN HAVE THEM ARRESTED AND USE YOUR DOCUMENTATION, VOICE MAILS WHEN YOU GO TO COURT TO PLACE RESTRAINING ORDER AND FOLLOW UP IN SMALL CLAIMS COURT AFTER YOU WIN YOUR CRIMINAL COURT CASE AND REMIND YOURSELF YOU LIVE IN THE USA AND HAVE DAM RIGHTS...THE MANAGER OF THAT STORE SHOUD YOU BE HURT DURING ONE OF YOUR " REMINDER "VISITS FOR TRYING TO CLOSE YOUR DOOR WILL LEARN THE HARD WAY THAT BEING BROKE DOESNT GIVE ANY RETAILOR THE RIGHT TO NOT FOLLOW THE LAWS...GOD BLESS AND GOD LUCK WITH FUTURE LEGAL CASES AND HOPE YOU ALL GET PAID IN FULL ! EASY TO DO IF YOU DONT LET THEM MAKE YOU FEEL LIKE DIRT AND PAY ATTENTION TO THE HARRASEMMENT CALLS AND PUSH A COUPLE BOTTONS TO PUSH THEM TO OVER THE LEGAL LINE.. THEY ARE PUSHING YOU EMOTIONALLY!... WHY NOT? THEY DESERVE IT RIGHT? MAYBE THEN AFTER THEY HAVE TO PAY YOU, YOUR LAWYER AND GIVE YOUR STUFF FREE THEY LEARN AND THIS WILL HELP EVER ONE !...It not a crime to be late ! No judge going to understand their harrasing tactics when they are making over 100% interest and you paid for years on time... Trust me guys Arrons legally putting themselves in a bad position legally and theese workers are ignorant and cocky and will not need much to cross your right inside your home...Document, document and push just enough and push ALL THE LAW ON THEM FROM POLICE BEING CALLED TO RESTAININIG ORDER AND THEN FOLLOW UP FOR THE KILL... DONT SETTLE FOR FREE TV JUST GET YOURSELF A GOOD LAWYER WHO WILL DEMISTRATE THESE PRACTICE AND IF YOU GET SMALL INJURY DONT BE AFRAID TO MAN UP TO THESE ASSH...L

For some of you out there... ThaT have settled legal issues with these jerks...

PLEASE LET OTHER KNOW HOW OU DID IT...WE ALL HAVE RIGHTS... FOOLS PLAY GAMES THINKING IF YOU FEEL LIKE ### BECAUSE YOUR PAYMENT LATE YOU BE TO SCARED TO FIGHT BACK LEGALLY FOR FEER OR LOSING YOUR BELONGINGS...

FIGHT BACK GUYS, , , LOOK UP THE LAWS AND DOCUMENT, , , , THESE FOOLS SO ###ED THEY WILL VOILATE EVERY LAW RIGHT DOWN TO BREAKING INTO YOUR HOUSE OR NOT ALLOW YOU TO CLOSE YOUR DOOR .. TECHNICALLY DETAINING YOU IN YOUR OWN HOME !SORRY ABOUT SPELLING GUYS IN RUSH BUT KNOW IF THESE ARE THE THINGS YOUR DEALING WITH YOU GOT YOURSELF A GOOD CASE, , , , DOCUMENT...KEY PART IS THE THE DETAIING IN YOUR DOOR WAY... GET SMALL CAMCORDER HIDDEN...CALL POLICE AND KEEP USE UPDATED...GOOD LUCK

This place is garbage and so are the people. I don't know how this place is still in business. The employees are liars and they treat customers like ###. They have no idea how to manage a store. The service sucks. They sell people junk..they try to sell you the used floor models and when you ask to purchase a new item that is still in the box they ask you what could possibly be wrong with the floor models that we need something that has never been used before. Instead of pleasing the customers like a normal and professional company they tell you to get the f*** out of the store and then the employees leave the store and try to fight us and make threats to come back at 9 when the store closes to fight...get the f*** out of here..this place is a dump dont waste your time what a disgrace they way they treat people.

I am sorry to hear about your experience with your local Aaron's store. Please email response@aarons.com to discuss further. Thank You, Jessica.

aarons only has 2 due dates 1st and 15th ask for 1st and pay on 20th and you will always be early.

Totally agree...I called to get my payoff amount because I'm tired of dealing with their crooked a$$es and the not so intelligent Danie who is 'allegedly' a store manager tells me that because my bill is late she can't give that info until I make a payment. First off my bill is due on the 1st it's only the 4th. My mortgage company gives at least a 10 day grace period. I digress...this is not the first time I've filed a complaint against this store! I guess it's safe to say that you do not need a GED to work in this place.

This guy that lived with us went to aarons and got some furniture and he moved out and left it I sent it back a week later they call me saying it was messed up and could not resell it told me I had to pay for it but its not on my name and was in good condition when it left my house. Then they came out and dropped it in my yard and keep calling me saying I have to pay for it what can I do or do I have to pay? They keep threading me but it was not my stuff

If you didnt sign the agreement then its not your problem. I would sue them for disposal fees for illegally dumping it on your property.

I brought a maytag. Fridge. And freezer . Brought in september . In January had to put a new thermostat in it. I call a repair man to fixed it . But illnever agian by any thing from. Aaron's rental agian. The guy from Aaron was rude and said I had to wait for there repair person to fix it. That could' be whole month. They should sell junk items.

I understand alot of the issues I agree with mike . you have to understand they DO NOT do credit checks so needless to say anybody can lease. So more often then not items are either pawned ruined stolen traded you name it. they charge more because they are taking a bigger risk than anyone else. But they still report positive to your credit report once paid of even if you had tons of late payments and extensions. I work as an accounts manager and no Im not dumb as someone stated. I am a graduate a veteran and a people person. But what people dont realize since all of the above mentioned incidents happen they have to be strict because people are rude and dont always follow through...brutal but the truth. All the customers need to do is make contact and explain. Personally I help people as much as possible and save field visits for people who dont make contact at all. I get cussed out everyday for simply calling im never disrespectful even when being disrespected. So the poor service or people skills work both ways. The truth of the matter is if you cant pay your bills dont take on a lease.

I rented a furniture set thinking I was going to pay it off in a week... well the couch already has a rip in it somehow.. the coffee table they brought me was all chipped up on the side... so I called them on Monday asking for them to come pick it up.. they hung up on me. So I called back.. theu were very rude and told me they would be at my house to pick it up Tuesday. That didnt happen... so I went to the store and asked them to please come take it.. mind you ive paid a months payment and only had it a week.. so they said they would be out between 5 and 7 I said ok. Well at 5:30 the driver called me saying they were broke down and couldn't make it... I said ok thats fine... just to find out twhen they got back to the store they told their boss that I called and had a family emergency and canceled... im so pissed... now I have to waste another day waiting on these people...

I just would like to say that they cannot come to your door to pick up any items that you are late on they have to file through the courts almost like an eviction landlord cant just make you move they have to go through the courts its a civil mater and you can counter sue them back for the money you already put into the item and also make them pay your attorney fees too come on America don't let them threaten you don't get mad get even oh yeah and you have to be at least thirty days in arrears before they can do it

I agree -I have been lied to -hung up on -this morning my daughter was told to tell me to "Be a woman and get into the office and talk to him". I have already told him twice on the phone I will not havee any money until friday? Do they think harrassing me is going to somehow make me magically materialize funds? I was told this was a 12 month contract -then found out...ooops...the previous manager made it for 18 months...i was laid off so they made me rewrite the 4 month balance on seven months again thereby recharging me more interest -and when the computer failed -they restored it and wiped out my ms works...which cost me over 100.00. And when I was upset about it the manager screamed at me on the phone that he was sick and tired of my s***, just pay my bill. He finally gave me a big 25.00 service credit. When they came this morning at 8 am they pounded and pounded on the door and woke up my disabled grandaughter -thei guy named Chris is horrible...I do not see how these people get jobs and I am laid off? I would never treat a customer like this.

we were renting a TV 47inch and a brand new tv stand which were on on contract. we had problems with the tv as soon as we got it home the sound kept going out and not all of my HDMI out puts worked! we knew it was used but how used was it? NEVER DISCLOSED, we assumed maybe someone couldn't keep up with the payments as the asking price was 3, 000 $ they say they are competitive with their prices a lie and a joke! we later found out the TV was in fact a 2009 when the TV repair person they sent had to replace the whole switch boar of the tv and he told us the year, imminently we goggled a price for a brand new TV same make and model and found out it was 800$ brand new! so after paying 1, 200$ we asked how much we owed on our stand because we wanted to pay it off in full. They told us they couldn't give us a price or a payment amount unless we took the TV off. So we gave the TV back then they said they couldn't tell me a price or amount until i maid a payment of 34$ so i did online and when i tried to look my information up there was none to be found online? They sold the TV to us under false pretenses because they never once disclosed the year of the TV even though they sold it at the price of a new flat screen. Now they are saying only ten dollars a month wen towards my stand out of the 1200 dollars we payed. I have the stand and since they were both on one contract and being payed together then in that case we took the tv off so there fore the balance should have been carried over for our stand and it should be payed in full an i shouldn't owe them a dime! I am not paying you anything in fact i am considering of suing your company in a class action law suit! this is just plain wrong you are ripping tax payers off and your company ad-hears to the lowest of integrity and morals i have ever in countered you should be ashamed of your selves! want to join up e-mail me melodyrivera691@yahoo.com

HI THIS IS CRISSY DANIELS MY COMPUTER IS BEING WORKED ON . YOU GAVE ME A LOANER TILL MY COMPUTER GET FIX . I AM HAVING PROBLEMS WITH THE LOANER IT WONT RESPOND TO MY GAMES . IT FREEZES UP. AND IT BLANKS OUT SOME TIMES. AND I WANT SOME ONE TO COME AND GET THE LOARNER COMPUTER PLEASE

NEVER AGAIN...! You would be better off getting a loan from the MOB. Al Qaeda would be nicer to deal with than these jerks..
1 day late on a payment, AND I CALLED to tell them my deposit didn't go through.. Charged me $5 + tax just the same..
Trust me, you don't want a TV that bad..

If you have purchased any furniture from an Aaron's in West Virginia, YOU HAVE BEEN ROBBED! I am not exaggerating; WV has strict regulations limiting the markup for retail pricing, and while Aaron's prices for electronics and computers appear to follow those laws, many of their appliances and ALL of their furniture is priced far higher than allowed. The law has been on the books since 1994, but they do not seem to care. I worked for Rent-A-Center for several years, and had a good relationship with the nearby Aaron's franchise; I was able to compare prices over the years. Their general manager claimed had never heard of the law; with his knowledge of Aaron's cost on individual pieces of furniture, and a calculator, I was unable to find even one piece with a legal markup.
I believe it is only a matter of time before some Aaron's customer files suit over their cash prices, and it will quickly become a major class-action. Rent-A-Center faced a similar suit in 2008, claiming they overpriced used items; while they never broke any laws, they thought it wise to settle the case for over $3 million in cash, and nearly as much in lost revenue due to changes in their pricing policies. Imagine how much Aaron's would be on the hook for, with prices that ARE actually illegal! Aaron's has many loyal customers, who pay off their purchases either quickly, or over the long term--and all of them have been victimized. It's just a question of who will be willing to step up first, and go through the hassle; if the Rent-A-Center settlement is any indication, it's worth the trouble. The named plaintiffs all received a lump-sum cash award for their efforts, on top of their share of the settlement. I'm out of the industry now, so i don't have anything at stake--but I'd love to see tens of thousands of customers get back the money Aaron's stole from them.

These people advertise falsely and have fine print in the terms of the contract .

We rented from Aarons really no problems, we paid money on 20th on 18th rent a center was calling us telling us Aarons was our of business and they took over, we had some issues with are furniture called rent a center, they have no idea what we even have help? Aarons is still open in next town, they also acted like I had more furniture then we do also. Called Aarons main office and they told me to write a letter to company is this all legal?

Well I've dealt with then to. If they come on your property. Tell them to leave . If they don't. Call sheriff .. if they will not leave your house or remove foot from door then whip there ### or shoot there ###. There in your home against your will. I pulled gun on Aarons guy and he ran for the hills. He called sheriff and sheriff told him I was in my rights. And that I could've killed him legally. So people. Don't put up with it

When they came to my door they told me to pay my beeping and stop being a dead beat. this was at 715 am and they woke up the whole neighborhood that saturday morning. So i told them instead of me paying my payment to come get their stuff and I can go somewhere else. Then they decided to come back AT 1030 knowing that my son had a football game at 11 and i would be leaving the house soon. we have been dealing with this company for 3 years and i took my complaint all the way to the top. they were a franchise as well but they ended up paying me 5, 000 for harassment and defamation of character. they also fired their district manager but i still do not go to that company at all. I even got all my money back that i paid to them. having witnesses is a beautiful thing the whole neighborhood came out to testify and the suing process was amazing. they will pay you before they go to court.

are they allowed to text you from their personal cell phone? Seems odd. They're trying to find my soon-to-be x-husband

I paide my account with Aarons, they attempted to collect an amount beyond the contract. They carried me to Court. General District Court, Gloucester, VA Dismissed their case w/prejudice against them, on 2/6/2016. They knowingly misrepresent me as a debtor and Charge Off account, after paying in full. This company is corrupt!

Aarons is a cheat!

I got a TV from them and signed a 24 month lease agreement. It's been past 24 months, I paid every month for past two years, yesterday I found out that I only made 19 payments, how can that be? I looked at the printed payment schedule that was given to me with their lease agreement and my last payment was suppose to be 7/15. They are liers, and stealers. The guy that I spoke over the phone was yelling at me and tell me that I'm a liar. Couple of months ago they charged my debit card, to some one else's account, if I was the person that didn't check my account daily I would have paid for some one else things. I mean what is going on? Don't lease from them.

I have dealt with arrons for about five years and never had a problem until now I got behind and they were either tring to knock my door down or calling me all times of day. I explain I would bring the payment in on the 21 and they told me to send the stuff back until that time and they would bring it back. Then they asked for a posted dated check and told me they would submitted it that day the next day I recieved papers to go to court. This morning they called again. I never realize they would act this way.

Ordered living room suite under the impression it was a brand new suit. upon delivery the bottom of the love seat was torn away, the sofa legs were missing the studs to mount them. I was promised that they would take care of this issue its been over a month, I haven't seen anyone. I have gone to the store several times to resolve this issue, and to my suprize nothing has been done. I have asked the manager to get me a new suite again they refuse to do that even though this is "a new suite " .

My family has been getting phone calls none stop from the arons we are renting from asking for the little money we owe them.But its not just the fact that we have already told them that we will pay them by the end of the week its the way they talk to you when u answer the phone.I my self just got a call from one of there sales reps who was the most arigant person i have ever talk to in my life. He called and asked for my father and i told him he was not home at the time so i asked if he wanted to leave a message and he say that he doesnt know is my father going call him back this time. witch to me was a very uncalled for reply to a very nicely asked question.

I am having problems with the Jacksonville, NC Aarons store which is idependently owned and operated.
Well I rented a washer and dryer from them back in March 08. I was very happy with them until about a month later I looked behind my dryer and found that when theys delivered it the kicked a hole in my wall which they failed to mention. I was very upset called the sales person I got it from and told him he apologized to me and told me the GM will call me to take care of it. Well a month went by still no response, so I went to the store to talk to the GM and he told me he needed to talk to the owner about it first. But the owner was on vacation so I had to wait till he got back. Another month went by went to the store again to find out what was going on I was told the GM was on his honeymoon and when he got back he would contact me. Another month went by still no response went to the store again and the GM said there was no way his driver could kick a hole through my wall I told him to come out and he would see it was a foot that had gone through my wall. He still didnt believe another month went by went to the store again very upset this time he sent a delivery person out to look at it and he took a pic by his phone and txt it to the GM. Confirming that someone had kicked a hole in my wall he apologized and said he would fix it right away. Well another month went by still have a hole in the wall I went to the store and told the GM that I wasnt going to make another payment until they fixed my wall. He said I understand I wil get someone on it right away. Well another month past went into the store again and the GM told me the employee that they had that could fix it was no longer with them. He would have to find somebody else well another month went by they finally came by one time to repair my wall I wasnt at home at the time. They finally came out and started on the wall he put a patch on it which looks horrible and they want me to paint it and finish sanding it . I will not pass my move out inspection with the way they did this and want me to finish it I am pregnant and can not do that kind of stuff they did the damage they need to fix it. Well know they are harrasing me for my payment I keep telling them when they fix my wall I will pay them. They keep sending this guy out to harrass me and he didnt know what was going on when he was out here I told him the story he called the GM and told him what was going on. I got on the phone with the GM and he was yelling and screaming at me I told him I wasnt going to deal with him anymore. I wanted to talk to the owner since this store is independently owned the owner got on the phone with was yelling and cursing at me saying my wall was finished I need to stop being a deadbeat and pay my bill I told him to take me to court and he hung up on me. Well still have unfinished wall and getting harrassed on a daily basis. Anybody have any advice.

This place houses the rudest employee's. If you get behind the slightest amount they will harass you continually. Not to mention home visits where they will try and push past a family member in a wheelchair. They will not provide you with any information that you ask for including what you owe or management information to file a formal complaint. If you complain or call them out on their lies they will threaten to retrieve their items that you have on a contract thus making you lose thousands of dollars that you have already spent on the merchandise. Their business practices are unethical and very unprofessional. I warn anyone not to rent anything from this company as you will lose your money. I have never been so appalled by a businesses conduct before in my life.

I have rented stuff from Arron's for over 13 yrs now! I miss my payment date due to weather conditions and then call all my references at 9 am on a saturday! The allentown Arron's on south fourth street has gone down hill quickly! Your lucky to speak to the same person twice and hope they speak english! Last time I made my payment three people it took to wait on me! The first girl was too busy texting on her phone to complete my payment, so another worker came to pick up her slack! If I coul dhave understood this worker the transaction would have been done from there! But no a third person came to finish my payment! Never will I go here again! Ur losing a value customer!

The Manager Black male over 30 accused me of stealing a financed Laptop until I ask or gave him information of who was involved in the stolen case from the suspects Jerry Smith and Megan Byrd, who used my truck keys from the Authority holding them over blackmail issues being charged against me which caused my College Laptop to be taken out of my truck. The security briefcase with Laptop in it was locked up in my truck and secured but in my backseat .The provided evidence is from those two deciding to steal my truck keys from the Authority I ask to secure them my Aunt Stephanie Byrd who gave them to her daughter and family who Megan explained was given to Jerry Smith involved until I had moved safely to my living address from being accused of doing and smoking drugs.