Aaron's
Reviews and Complaints

On 7/11/2018 I went into the store in Athens, TX to purchase a washing machine. On seeing the "120 days same as cash" promotion, I decided to use the lease option. I filled out all the paperwork, ownership of my home was checked (it is paid for -- no mortgage). I was told I was "all set" multiple times by Amanda, the manager. I paid the first payment of $70.35 and delivery was scheduled for today. Today, after the time the delivery was supposed to have occurred, the store called and said they could not deliver because my references had not answered the phone.

There had been no mention of this at the store. I was told multiple times that I was "all set." I cancelled plans to be home for delivery. At the store, I had offered to just pay in full multiple times if there was a problem. I was told no...it was all fine. So I was surprised to say the least when they refused delivery.

Okay, I decided that being lied to is not the start of a good business relationship, so I said I don't want the washing machine and I will be in for my refund and go down the street to Sears. Amanda said she COULD NOT GIVE ME A REFUND BECAUSE SHE HAD NO CASH IN THE STORE.

Can't give me my refund? What the heck kind of business is that that doesn't have $70 in petty cash somewhere. How did they plan to make change for a buyer?

I WANT MY REFUND.

They have been playing games, telling me to call this person and that, and then telling them not to take my calls. I have been polite. I have not yelled or used foul language.

BUT I WANT MY REFUND! Today!

Amanda said she literally has to wait until someone else comes in and buys something...with cash, not on credit/debit card...to have money to give me my refund.

This is just not right. I will be leaving 1-star reviews on every site I can find and filing a complaint with the BBB and the Athens Chamber of Commerce if I do not get my refund TODAY.
Victoria Spears
[protected]

I have filed a complaint before and said it could take up to two weeks to receive a reimbursement check. Two weeks have come and gone. Nothing! Goes along with the worse service I ever had. It took weeks for them to pick up the bedroom set after 3 calls and the mirror to the set was never received anyway. It's not my fault they wouldn't pick up the set. I want my refund before I file a bbb complaint and I'm not waiting another two weeks!

I was treated wrong with no respect with one employee other employees seem to be okay.
But I brought a card in one of those advertisements in mailbox.
It said "NO PAYMENTS UNTIL AUGUST 1ST"
NO CREDIT CHECK NEEDED

One employee was very respectful & helpful
But other employees called me 5 minutes later after Walked out of store.
She says I lied on my application & you don't have good credit"

Uh according to what I was told. No credit check.
I feel that place needs better workers with good attitudes..

Customer service was horrible everytime I ask for remaining balance as of today. They kept being condoscending and disrespectful like I was stupid and I have two master's degree s just horrible I was just trying to pay off a balance. But now they don't even report to a credit bureau for good payments why even rent to own for paying triple the amount for the product so they try to extend you B's.

With initial purchase I was told that I would get a $100.00 Military Discount. I paid my account through automatic draft and paid more than the minimum payment so that I would not have to pay excess interest.
For some reason they failed to take the final payment during hurricane Harvey (which I was unaware of) and they called me in either March or April to notify me of their SNAFU. I was NOT happy and told Brandon that I would make the payment the following month as I am a 100%disabled veteran who is living on a fixed income.
I called to make the payment and the employee who took the payment GAVE ME AN INCORRECT AMOUNT! Brandon calls me YET AGAIN to notify me of an ADDITIONAL $166.85 THAT I OWE! I ASK ABOUT THE $100.00 military discount and he informs me that since I paid it off so quickly, I no longer qualify for the military discount.
In fact, he tried to tell me that I got the "90 days same as cash" price. I know that I paid a higher price for an inferior product because I have a less than acceptable credit rating for past mistakes. I also know that I'm not the only one!
To add insult to injury, I went to the store on July 2nd to pay the final payment, there were two men in the office, one looked at me and that was ALL. A young salesperson walked past me on his way back he asked if I needed help. I asked for Brandon. He asked the two in the office to which they replied that he was at the bank. I left my name with the salesperson and told him to have Brandon call and I left. Haven't heard from him since!

On June 14, 2018 I went on line to see the deals and all the sale items. Came across the X Box that I wanted it so happen to be on sale. Went on line to try and complete the application could not get it to work. I am already a customer I wanted the online deal so that is why I went on line. The rude people in the home office in Atlanta was so rude and dumb. My Store in Holbrook and Paul the manager was great he called and had them to fix the problem so that I could get online to complete my application. I did complete it everything was good until this morning 6/26/2018, I received a call saying my order had been cancelled because they could not get in touch with my references. I said really I am already a customer paying a lot of money to this company. I received three different people all whom need customer service training the first guys, when he answered the phone had a very bad attitude, so I ask to be transferred to a supervisor, so Michael Oblas gets on the phone his attitude was worse then the first guy. I hang up and call back get someone by the name of Tokabio. If you don't have to order on line just go inside of a store. The guys in the Holbrook Arizona store is awesome. I will continue to do business in Holbrook, but If I have to deal with those jerks in Atlanta forget. thanks again Paul you rock.

My daughter was renting furniture from Aarons in cape coral, fl. it is in her name, she left the relationship and scheduled to have furniture picked up, they gave her a time between 3-7pm, she requested an earlier time so the boyfriend would not be there, but the first day, they never showed and they stated the truck broke down, today 6/22, again between 3-7, they showed up at 7pm when the boyfriend was there to pick up and while the driver was there a call was made to the store to have everything transferred in the boyfriends name and leaving the furniture in the house. It should never have happened this way, her name is on the lease and it should have left the house, but the manager agreed to do this and not able to transfer anything until he got there to sign new paperwork. the reason the lease was in her name was because he did not have good credit, so we do not understand how all this is going to happen, she should not be responsible at all for that furniture since she gave them permission to pick it up in the first place, if anything happens to the furniture in the mean time the store should be responsible. please call me at [protected]

On June 22, 2018 Aaron store number 10400A on S. Post Oak Rd. in Houston Texas and employee by the name of Marvin refusing to give his last name store phone number [protected] took it upon his self to go into my private account and credit $75 towards the item that I purchased when my husband Barry Mitchell asked to look at my account to prove that I gave them authorization they had no proof because I did not sign up for auto pay they said that I did with Johnny but I did not I asked him repeatedly come pick up the item which is full of bedbugs when I purchased it and they refused to take it back but they continue to go into my account which cause my money to go on freeze and my bank to charge me $35 . They refuse to treat the bed or even come pick it up it is store number C0 022 S. Post Oak Rd. they're trying to blame everything on a past employee named Johnny I did not do any kind of easy pay agreement with the store I would like to be refunded all my money on it is contract because I was sold the bed that had bedbugs

I purchased this tv a few months ago. A week after I got it, it fell while I was at work. It cracked on the top only but the tv still works. I called Aaron's multiple times to get it fixed, they told me "NO" because I didn't purchase extra insurance on it. That's fine, but then they said that they have a company who can fix it. I said okay can I have the info. They said an associate would call me back with it. I called three times after and it wasn't even noted on my account. No one knew who I talked to or anything. Aaron's May have better pricing and selection from rent a center, but there customer service and support sucks!

I placed a order with Aaron's back in April was told I was approved and waiting on the item to arrive at the store weeks passed and receive nothing.got a call asking if we wanted service with Aaron's was confused why they will call and ask that. The second call was to tell us payment is due when we don't even have the product. Which in that case the man on the line began to speak to my husband in all type of disrespectful ways . He pretended to be the store manager and was very disrespectful . His name started with a T . Which I than made two complaints .spoke to the regional Manager who stated she will help us get our refund or living room set and will hve the manager call to help us with one or the other . Called the store again and was told by Adam who was nice that he will have the manager call and help us to get one of the other and still hvnt heard nothing it's now going on two months and still nothing . The way I was treated by this company is uncalled for and super unprofessional. Need answer ASAP please contact me [protected]

In April, Aaron's charged my debit card twice and then lied about the second charge. Come June, when I called to pay, they tell me they don't have April's payment and since it's june I'm now two months behind. I went in the store in May and paid in cash and was never told about April's alleged missed payment, nor was I contacted in anyway about being allegedly a month behind. They told me it's a problem with my bank, but in black and white you can see a 105 transanction in April and a second false charge in April that was 110 (and disputed). Aaron's claims they never got a payment for April, although there is tangible evidence and the store manger which is who I spoke with told me I am being belligerent and blowing things out of proportion, yet 105 dollars of my money is gone and unaccounted for.

I recently submitted a concern online to aarons and it was sent back. Why is that? I have been harrassed and treated very poorly from you guys. Here is a copy of the ticket I submitted. the reference number is Your customer service request has been opened.

Thank you for contacting Aaron's Customer Support. Somebody will be in contact with you shortly.
Your issue number is: HSC0221505. If you have any questions, please call 1-800-950-7368 and reference your issue number.
You can also update your request by replying to this email.

Thank You,
Aaron's Customer Support

To whom it may concern we had an experience yesterday where we were late on payment and someone came to house while my wife and i were not home but my children were my 16 yr old daughter answered the door thinking it was her brothers friend and it was an employee of your who had hid his truck down the road and was in plain clothes he was very rude with my daughter when she told him noone over 18 was at home my wife came home from work a couple hours later ill and was im bed when he returned again truck was parked down the road and he was in plain clothes was beating on the door yelling at the top of his lungs that he knew we were in there and we better open the door or else my wife got out of bed opened the door he proceede to be very rude with her she asked him for ten minutes so that she could call her brother and have him make the payment for us and he said no she shut the door to call her brother he again began beating on the door so she opened it and said cant you give me ten minutes he said no again so she let him take the washer and dryer i called the glasgow ky store talked to Amy she said he was new and she would talk to him my wifes brother called made the payment and the same guy returned the washer and dryer i told him had i been home he would not have been talking to my wife and daughter the way he told i told him he was very unproffessional and he said dont threaten me ive been doing this 4 years i was not threating him Noone is going to talk to my wife and children that way in my home i have leased numerous items from AArons and have had this washer and dryer for 13 months i dont owe very much on it or your company would have lost my business forever and as soon as this washer and dryer are paid off i will absolutely no longer purchase anything from aarons again i am very displeased with the unprofessinality your employee showed at my home to my wife and 16 year old daughter Just thought you should know how poorly your employees treat your long time customers

Aaron employees constantly call and threaten you about picking up merchandise if you are one day late. Aaron at Greenbriar sucks I will not purchase from Aaron again after I pay off my merchandise. I got a call from an employee saying he was about to pull up to my door with a uhaul to pick up my merchandise because I was some days late. He also tried to make me give him my bank information this is just to much.
I can be reach at [protected] my email is jones.[protected]@yahoo.com

Hello,

My husband and I have an account with Aarons in Bakersfield, Ca on Ming Ave. My husband is a retired disabled Veteran and didn't get his normal pay on the 1st of the month. I called the store and told them we cannot pay it until the 15th when I get paid. The store manager who is quite rude, and apparently very inexperienced told me that Aarons doesn't accept late payments any longer. His "story" is that Aarons has never taken late payments and they are enforcing it. Then told me "a mortgage or car company doesn't accept late payments so Aarons dont either". RIDICULOUS! I have been an Aarons customer since 2002 and I have made several late payments including late fee's over those years which is what I offered with this manager. I am not 18! To tell me that mortgage companies and car companies do not accept late payments demonstrates this persons lack of life experience, as throughout my life I have had to make both of those payments late at times and they accepted the payments gladly, or he is just incompetent and has zero business savvy. He went on to lie to me and tell me that his store makes no money off of late payments. Bull! If you received the payment in full plus late fees you've made your profit plus some. It doesn't take a rocket scientists to figure that out. I would like someone to call myself or my husband as soon as possible to clarify this. If this is in fact policy I need someone a little more competent to call me and explain such a horrible business practice. Thank you!

05/28 is when my dyer went out called several times on the following dates 05/29-06/01. I understand they had internet issues but the fact that they sent an account manager named Tom out just to check and see if he can fix it but he had no more knowledge then i did then he personally told me he would get me a new loaner the next day which would be 06/01/2018. I then called Aaron's and they told me i am on the schedule for tomorrow so now i have over 20 loads of laundry to do... I honestly expect a price reduction or something for this ridiculous customer service experience. I don't understand how i am expected to pay for something that doesn't work and that Aaron's hasn't fixed in almost a week. Also i would like to add that when i called multiple times to try and get the issue fixed i get either JoAnn or Brittany and every time i call both of them are very short and interrupt me by asking my name 3 or 4 times before even listening to me one time one of the ladies hung up on me...

A month ago my husband and I picked out a sofa and love seat. Manager said would hold it for 30 days based on our word we wanted it.
My husband called to check on things to see if we were still going to be able to get it and was informed it was leased out.

Today went to look at other options and the manager told us we wouldn't have wanted that first set as electrical cord was missing and she thought we could not afford it. We found a sectional we liked and again the manager made remarks about us not being able to afford the payment. Being judged on what she believes about us is not right. I ended up with nothing. Terrible service and to me not business like.

Aaron, s in Elyria, ohio they don't care at all about no one, they pick on my brother Mike Uliczny, his got disability, mental, his got bad disability, mental state, bad panic attacks, and the guys at Aaron, s in Elyria ohio was not nice to Mike Uliczny at all, he just wanted to send the tv back, just because the screen is broke, which it isn't Mike Uliczny Fault, Aaron didn't and wont take it back, plus they were very mean to Mike Uliczny, they upset Mike Uliczny my name is Jeanette Uliczny lm his sister, all Mike Uliczny wants to do is send the tv back, Aarons sayed no in a very mean way,

I was a Aaron's customer and I had a washing machine and dryer from them and then they kept trying to overcharge me they sent two gentlemen out yesterday to come and get the washing machine and dryer they came and got the washing machine and dryer then today I called them yesterday to try to get my money back but the store was closed then this morning I just left from down there and I went down there to try to get my money back and they told me that they couldn't give it back to me then have the nerve to call the cops on me I walked outside with the cops and then I was in there talking to them you know explaining to them the situation and they told me to make a report with you with the main corporate store because of the fact that this is not the first phone call that the cops got from their store of somebody complaining of their money being returned to them if you're going to be a professional owner at the store when the customers were fund their money back you should be able to give it to them not trying to hold your money because other than that's how you really lose your customers shut down for good

When dealing with Aaron's at Palatka FL 32177 we haven't been treated like we should be as paying costumers. It is our first experience leasing with Aaron's. First our furniture has taken over a week and a half to arrive. When they came yesterday the man delivering couldn't find the address even though we provided directions to be given, he called and I returned his call 7 minute alter due to being. Mom of two and not sitting by my phone all the time. I returned his call with no answer then he turned off his phone. Now they're saying they can't deliver until Saturday, we will be leaving to go out of town for two weeks. The lady at the store we dealt with was extremely rude every time she answered the store phone. Laughing into the phone then saying "Aaron's?" Or carrying a conversation with someone else as she answered the phone and presiding to be very rude mannered while speaking with.