Aaron's
Reviews and Complaints

I currently renting a table and chairs from the Aaron's in Grand Prairie Tx...when I first started renting I started with couches n table but had the couches delivered so they got here n thst sae scratched n torn so asked if the can pick up n bring new one they did but I still was not satisfied so I decided to go a different route n just buy some cash so I did I asked for them to pick up the couches n stayed with the table I went a few weeks back because I was in need of a washer n dryer n when I was t as long to the worker she asked me if I was sure and I could afford them cuz I had returned the couches I dont think that was professional and it was very rude I had to take my business elsewhere need to teach your workers respect n yo know the reasons for the return not assume what happen

The Staff at the 3rd Ave store in Bronx, NY is extremely rude and racist! I've had them call me names and constantly hang up on me. In person they're just as rude and constantly threatened to take away furniture as if they have a choice. The store manager is extremely unprofessional and lead his employees to be the same. It's obvious Aaron's doesn't care about customer service, so I'll post this complaint on my social networking pages where I have lots of followers. Hit em where it hurts if they can't deliver good service for our money.

I have talked to them about my couch and that it was coming apart they have been here three times and it's still coming apart I called the manager Jason and was told that he said he didn't know what was going on I told him all about it. My loveseat is broken because I was told that it was put together wrong so I tipped it over and it's broken I have pictures to prove it. The customer service I get from the manager and a few of the workers that work there is driving me back to Rent a center. I can't see spending all this money for something that's broken

I leased a washer and dryer from Aaron's about two years ago I still have 1 1/2 payment left, 2 weeks ago my dryer torn up. I called Aaron's store in Georgtown KY told them it would not heat anymore and the hearing element may went out. I was told they have a company that does their repairs and they will call them that was on a Wednesday I waited until Friday no contact from either, I called back i was told by Aaron's they would have someone to come out and bring me a loaner until my gets repaired the next day which was on a Saturday, I waited all day on Saturday no one showed or called, on Monday I called Aaron's again I was told that all their delivery people quit and they did not have anyone at that time. Again I was told they would have someone to come out that evening and again no show, I called back on Tuesday I was then told that someone would be out this Friday around 5 o'clock and again no one showed . I called the store manager I was told they did not have anyone to come out. I told them I would have it fixed myself and they could. Credit the last 1 1/2 ]payment off and close my account they said no they could not do that, but my dryer is still not fixed. I am done I will file a complaint with the BBB, consumer protection us Attorney and I will be talking to an Attorney and the last payment will not be paid. They do not stand behind was they advertise. I will never do business with Aarons again.

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---------- Forwarded message ----------
From: Esther Naroola
To: [protected]@arrons.com
Cc:
Bcc:
Date: Mon, 14 May 2018 13:29:08 -0500
Subject: my account
jI was requested to write an email explaining the issues with this account.

when I was late on a payment because I forgot or payment date did not match up with my pay date, I would get a call from your store. I requested to your employees as the names were given to me, Chris, Tony and Mike not to call me before 5pm. Your employees kept calling me during work where my boss would see my phone ringing or hear it vibrate for my own personal reasons I had to have the phone on.. well I did not receive a personal emergency call. How ever I did receive calls from Chris and Tony. I told the store manager Chris several time I could not be called before 5pm. He told me he was sorry and did not know why they were calling me before 5, But lets just handle this amount due! They would also call me several times a day, This is not allowed by the fair credit and collection act of 1993.

this continued on until my boss was mad enough to fire me due to personal calls on company time. when they kept calling me I told them there harassment had gotten me fired I was told so sorry about that but I did not call them back and I had a past due amount so let's get that handled now. (this was Tony) I told him to come get his stuff. I was then called by Taylor in your I guess recovery unit who offered me a 200 dollar buy out on this mattress, being as I had paid 1300 already. I told him about what had happened and he contacted the regional manager, Mike, and I was requested to call 800-950-7368 who then asked I send this email. I am quite disgusted with the way things were handled and you can come get your mattress. being harassed until i lost my job was to much I do not feel that I should have to pay another cent and will not to aaron's at this point.

Thanks

Esther Naroola
[protected]

My step daughter, Leslie Carpenter, spent almost $600 at the Aarons in Michigan City, Indiana. She was delivered 3 different chairs. All 3 were not of solid construction and were inferior in quality. She had them pick up the 3rd chair and told them that was enough. She just wanted her money back. This store has refused to give her the money back. She had assurances on both the chair itself and on the Aarons Club that she could return items if not acceptable. I have sent emails to at least 10 different people including in the corporate offices. NO ONE HAS BOTHERED TO REPLY TO ME IN AN EMAIL. This is a very serious problem and I already have a lawsuit written and ready to submit to La Porte Superior Court Number 3 in La Porte, Indiana. If I am not given immediate satisfaction from someone at Aarons by the end of this week, I will file the suit. That is assurance to me that a check for the money Leslie spent has been put in the. This suit will also charge Aarons with discrimination against a mentally and physically handicapped woman whom Aarons is trying to take complete advantage of. They know that Leslie herself is not in any condition to fight this herself, so they just figured they could pocket the $600 and keep the chairs. I will make this a news worthy case against Aarons as have cases which have been made against Starbucks, McDonalds, Dennys, Chicfilet et all. The bad publicity generated here will be exponentially greater than the very simple solution of giving Leslie her money back. She lives in an assisted living facility (which this store knows as they have done 3 deliveries here). She paid this money out of the savings from her very small disability check which she saved up. She has NO CHAIR AND NO MONEY RETURNED! She does not want to do any more business of ANY KIND with Aarons. So another chair is OUT OF THE QUESTION. You need to immediately check this complaint with everyone whom I have already emailed at Aarons. What kind of a customer service and complaint department do you have anyway to have at least 120 people completely ignore my serious complaint. You as a corporation are responsible for these issues. You have severely violated a disabled adult with no means on her own of justice. Get back with me immediately. If I have not received assurance that this check is on its way by Thursday May 17, I will file my lawsuit on Friday May 18.

I sent previous emails to-Jason. [protected]@aarons.[protected]@aarons.com-Investor [protected]@aarons.[protected]@aarons.com-garet. [protected]@aarons.com-brad. [protected]@aarons.com-dave. [protected]@aarons.com-jessica. [protected]@aarons.com-joe. [protected]@aarons.com-john. [protected]@aarons.com and several other names from corporate files.

I am writing this complaint due to the lack of customer service at the following location Ralpheal is very rude and disrespectful. There have multiple occasions I have, called the store and he has hung up the phone on me as well when in the store the way he talks to me a long time customer. After I pay for the remaining balance on the furniture. I would not recommend anyone to do business with Aaron's anymore. Until they get more associates like Jorge who is very professional.

I purchased a washer and dryer from them about 8-10 months ago. I have never been late on a payment until this month. I am 6 months pregnant and no longer able to work. My boyfriend builds fences and is out of town most of the week. I've told them I would be in to pay once he was back in town. They have called me two or three times a day, beat on my door, and called everyone I know telling me I need to pay. I've talked to the account man there named Michael and he said to pay when he got home. Today Melissa came and was beating on my door so fierce it's probably got a dent or two in it. I told her he would be home late tonight and she said either he paid it by 7 or they was coming to get it tomorrow. She was very rude and unprofessional about the situation.

This mattress that I purchased from Aaron's has been nothing but a pain. From day one. The day they brought me the mattress it look deformed, like it wasn't square but was like slanted mattresses supposed to be firm, but it likes sinks in it's like I'm laying on a bump, something seems to be poking me in the back, very uncomfortable I can't sleep! I'm paying a lot of money for this mattress. I talk to the manager and it seems like he don't want to do anything about it I've been a good customer for at least 18 years on and off, I have purchasedmultiple items throughout the years from Aaron's I have. I feel like I'm being slapped in the face. The day I bought the mattress the manager it was a lady she's no longer there talk me out of buying the box spring she said I didn't need it and I kept asking her if she sure is she sure. She said yes. I have a witness my wife was with me. so this manager is a gentleman I forgot his name he said that the warranty voided because I don't have a matching box spring. Just another way to take me for a ride I believe. I owe 8 more payments on the mattress. I have no choice but to buy me a another one which this mattress should have lasted longer than a year. If you want to let me go after being a good customer the way I have been throughout the years and I don't want to be your customer anyways . Make it right and another thing the people at the store on 51st and Peoria are very rude when you call or when they call you so maybe a couple.

I have a complaint concerning the purchase of a washer and dryer set I purchased as a 90 day same as cash. First and foremost they brought it out to my house without me even having to sign for the purchase. I feel that it was forced on me to purchase. I didn't even sign any paperwork until it was installed in house. I thought that was weird but I was in need of a washer and dryer so I signed the papers thinking I was going to pay it out same as cash in 90 days. A week later the dryer was picked up due to it not heating properly. I have been using a loaner dryer every since until the first week of ApriI. Throughout this time, since the beginning of purchase I have been denied access to pull up my account/ agreement online. Not being able to do so, has made it a great inconvenience to me; not being able to monitor my account online. I was told repeatedly by the store managers that they were not responsible for" online stuff", to just keep trying it. Assistant Manager also stated that the system does that all the time, to just keep retrying it. I found out other wise they are in fact responsible from an IT on Aarons website. He stated they had to update the info in order for me to have online access to my account. They then had a CSR called me and explain to me that they are going to have to re write my agreement over because she punched in the wrong social security number and that they will send another tech to the house again and have me sign yet another agreement. I think not! This is absurd, I refuse to sign another agreement or make another payment on this purchase. I wish to have a full refund of what I have paid on the set!

I am a new customer of Aarons, Unfortunately. This has been a terrible experience from the beginning. The store was very rude, so I did everything online. My first payment was due this month. So the gentlemen called me on the 3rd and I advised him I would like my payment date on the 5th, my pay day. He was polite and said no problem and ended the call. On yesterday, no one called. So I went online and tried to make the payment. It said that it would send me a password. It never did. So I decided to call on today once I got off work. Instead, all of my relatives called me and said that they were receiving calls about arrons for me to pay my bill. Not for location information, but for me to pay my bill. I called the office and asked them why did they call them instead of me. He stated it was protocol. As a punishment for me Not calling him first. I advised him had you called me I would of make the payment. None of my relatives were gonna make it. He said it didnt matter I should of called him. As the law states, he could of called them for location information for me. Which he had, so no need to call them. Not as a punishment. Or as a Harrassment. Then he called me back to back 3 times. I made my payment online with the customer service rep on the line. Please move my account to another location so that I may keep a relationship with company. Otherwise I would rather not be disrespected.

Can't understand why have to pay off a TV that's broke, I ask them to come and get it but the will not the problem is that my daughter made a mistake of hitting something against my TV and cracked it, I called Aaron's and told them and on top of that I have insurance so what does having insurance do... Why should I be paying for broken TV and I have insurance... I told them to come and get the TV.. So could somebody please get in contact with me

I ordered the furniture online and online did not give me the option to select what fate would wprk for me. So the second month I had the furniture I started to receive the phone calls. I talked with the manager to see if I could have the date moved he told me I would have to pay for it I declined. After he would not work with me I contacted customer service I got call from coperate. I do not remember his name he set me upp for automatic payments to come out every 4th Friday. And it has been but not without the Harassing phone calls also they came to my apartment while I was a work and it's like I don't understand why I'm not running off with the furniture then being charged a 10 dollar fee when I was already set up on the automatic payments. And I have only been charged 140 and some change every month now for some reason today I'm being charged and extra 10 dollars because there stating I'm late when I'm not . Honestly I can't take this anymore. So hopefully something is gonna be done about this now because Kareum the manager is not doing anything about it. I don't have the issue no. I tried to search for it but it's not coming up..

I paid for a Samsung tv after a two year lease, tv had fine lines on the left side, I got a call from Aaron saying they couldn't fix the tv and the tv was destroyed without my consent and I paid $1453.00 for the tv, no replacement tv given, Aaron trying to make me pay for two TVs. I was a good customer for years and this is unfair, they are at home looking at their TVs and I have nothing!

Aarons in gaffney sc has harassed me and all my references including my home and property. I had leased a laptop months ago and it was stolen. I couldn't make a report cuz I had no clue who stole it so I got scared on what to do bout aaron's. So I ignored their calls but I knew I had to eventually handle it. So.. A month ago.. I agreed to make a new lease agreement for amount the original laptop cost at a discount price plus cost of another laptop. I gave them my banking info to have pymt withdrawn automatically on 1st of every month. The mgr said before noon on 1st of each month.. The pymt will be taken off my card.. Mind u.. I've never gotten the laptop I was supposed to get in the agreement. My card had over $200 balance wen the aaron's mgr called. Claiming it was denied for my $114 pymt. My card also said that it had been paid. So today march 15... I got a letter threatening to take m e to court cuz the claim I have their property when I was never given the 2nd computer. I loved aaron's and how they run the business and its gonna be sad for me to have to start going somewhere else... Amber Haney

I bought a bed from aarons it had bed bugs I called aarons to rectify the problem. They were very rude and disrespectful to what I had to say. I called corporate to complain they said they called me back I keep my phone with me at all times. They say they called me I never got a call. Then I was told to call Bill from the local store which I did and he didn't call me back they did not want to rectify the problem the bed bugs were bad I still had to through the bed away. It was infested. I'm very dissatisfied with the service I refused to pay for the bed. And I still refuse pay for the bed. I have been with aarons for many years never had a problem until now and they refused to help me. I don't have bed bugs never have they were found in the bed imbedded babies egg shells and adults in the bed. I talked to Bill he said what do you want me to do about it was very rude. I asked for help and was refused. I will pay off what I owe on my tv's and will never go through aarons again. And I will make sure family and friends don't either. No one should be treated the way I was. I am not paying for a bed I had to throw away because aarons would not help me.

I am complaining of harassment. Threats and disrespect beyond right. I live in sault ste marie ontario. I have been a loysl.paying customer for over 6 years. Well on december 14 i had two major seisures that put me in coma. Was in induced coma 14 days. This whole time and i.mean daily i received two texts snd calls from aarons about payment due. Of course no problem.but i could not communicate. They were told by my dad my situation and they were so disrespectful and threatening. I owed 59 dollars and they called and called and threatened my family that they were going to show up.at my house. Now after 14 days i was flown air ambulance to.london ontario for emergency brain surgery. My family had just arrived snd this robert guy kept calling knowing everything i was going thru yelling at my daughter saying we need to speak to someone about his account with us. By this time my poor daughter is balling her eyes out not knowing if im going to live thru the surgery. Now my dad is furious and went off on them about compassion.respect and simple comm9n sense. My dad knew nothing and said you will have to talk to vic if and when he comes back to us snd hung up. Do you believe they called two more times and once i was getting my last rights spoken and kept calling. Im finslly just now able to speak on this. I have been customer longer than those [censor] have worked there. So that was it my dad answered phone and said you csll one more time im calling police . I came out of coma February 9. I knew by time i got flown home what had happened and called aarons asap. They were so disrespectful. Snd threaten to come to my house if i dont send funds immediately. Im in really bad shape at this time and they caused me to have minor heart attack cause of stress and anxiety they put me thru. Now at this time i didnt know my name . I couldnt talk and highly medicated and trying to live. But they wouldnt stop harassing me. I said ill tske care of situation when i can. Wasnt good enough as the calls tripled. Like i said ive always paid my bill and maybe late but pay latefee as well and never had issue with aarons. Nothing but ignorance and sggression since tjis robert . Darrel guy got hired. Now i just got caught up and another due date was here. I said ill pay that by first. They callled 8 times and two home visits in 5 days just to add stress i didnt need. Me and my family were treated like criminals and lowlifes from robert . Darrell. At aaron ssult ste marie. Im debating bringing my stuff back to avoid harassment and visits. Im appaulled that you let this kind of customer service to be continued as i complsint was filled in December. I will never again give aarons my time or money or recommendation to anyone. Im embarassed. Ashamed and appaulled by how i was treated along with my poor family who had to deal with this as i lay there not knowing if id live the day out . I expect a phone call asap to address this issue. I feel like i never want to buy from aarons again snd share my story to buddy at CTV news. But i will await to see ur reply first. Living on day at a time. I cant take calls as i can't speak untill hopefully my brain swelling goes down

Yours Truly
Mr Victor Duguay
56 Atwater street
Sault ste marie
P6c5y6

I purchased a washer and dryer not even a year ago we paid off within the 4 months in november of 2017 the dryer went out not long after the washer did to I called Samsung cause aarons said they had nothing to do with the warranty anymore since they were paid off for I called Samsung and they asked for document after documnet including the pay off receipt ownership which all was send to them for them to end up saying it was all rejected there was no one to come out and fix in my area and rejected a refund since they say the washer and dryer were pre-leased which I was told at aarons they were brand new I just don't think its fair that nor Samsung nor aarons want to repair or refund us the money to a washer or dryer that are not even a year old and we paid more than 2300 dollars in 4 months its just not fair and till this date February 2018 nothing has been resolved make me angry that they say its our loss since there is nothing either place can do ive been without a washer and dryer for the last 4 months and lost all the money we paid for a supposly great brand of Samsung washer and dryers...

My Dryer caught fire last night. We are living in a tiny home with a child and two dogs. I am furious to see that this is an issue that has been going on with Frigidaire from some time now. This is horrible! No excuse! Aarons rent a center is the one who rented this crap out to us over a year ago. We cleaned the lent filter every month, so that was not the issue and it wasn't electrical because the breaker did not trip. The fire came from inside the dryer behind the drum. It also made a loud dragging and scrapping sound right before we opened to see the flames inside. Very upset. Now Aarons is wanting to bring us another Frigidaire that is over a year old, to our home next week. I have called them to tell them that I wan't my money back and I don't want another Frigidaire death trap.

I call today 2/13/18, regarding my account, I understand that my account is past due, I got a loan of $150 to pay towards my account, when I called this morning salesman Elam from Tyler store on Broadway, stated to me that I need to pay either $112 which will get me to the 15th and I stated that in 2 day, and he said or you can pay $194 that get you to first. I told him its pointless to pay $112, I stated I can have the rest of money next week to finish payment. He stated pay $112 or $194, I told him that don't make since and they he replied back in ugly tone, just pay $112 and then the rest next week, I told him why didn't you say that at them beginning, he said I did, said no sir you didn't and I had him on speaker phone and my coworker Cynthia Turner heard the conversation. He was very rude and I ask him is Scott working he replied no, I told him sir you not being professional and not giving good customer services he argues back and say yes I am, so I told him sir good bye and I will call back later. I have never had anyone speak to me in this matter at Aaron.