Abella Mayfair
Reviews and Complaints

J'ai reçu des produits que je n'ai pas commandé et qui ont été prélevé sur ma carte de crédit sans mon autorisation. La seule commandé que j'ai fait était des produits offert après avoir répondu à un sondage et auquel je devais payer 3, 95$ pour le transport. La je viens de recevoir de nouveaux produits que je n'ai pas sollicité, et j'ai un montant de 135$ qui a été prélever sur ma carte de crédit. Je vous demande alors de m'envoyer un numéro de retour et de me rembourser mon 135$.

To whom it may concern,

I have been unable to reach anyone from your customer service department by telephone to cancel all orders! Past, present and future.

*** please cancel all orders! Past, present and future. ***

All products will be returned to abella mayfair's north york facility by january 30th, 2017. There will be no rma#, since your customer service department will not provided one.

Currently, abella mayfair owes me $785.80 cdn in unauthorized credit card charges. Please send my refund by cheque to my mailing address, added below for your convenience.
Further unauthorized charges will be blocked from my credit card.

Chronology of events:

Nov 19/16
I signed up for (What i thought was) a one time "free" trial of "90 second rapid wrinkle control" and "maximum moisture 24 hour day & night cream", where i agreed to pay shipping charges only.

Nov 20/16 - shipping charges
$5.44 credit card charge from "17028521840clearskin london 000" for wrinkle control
$6.82 credit card charge from "17025221863smoothskin london 000" for day & night cream

Unauthorized credit card charges are as follows (Cdn $)
Dec 4/16 $136.36 clearskin london wrinkle control
Dec 6/16 $122.36 smoothskin london d&n cream
Dec 22/16 $138.71 clearskin london wrinkle control
Dec 24/16 $124.83 smoothskin london d&n cream
Jan 22/17 $138.71 clearskin london wrinkle control
Jan 24/17 $124.83 belleskin london d&n cream
Total: $785.80

I will expect a full refund of $785.80 cdn before february 17, 2017.
Should my refund not be received by february 17, 2017, i will be contacting my lawyer with a plan to file charges against abella mayfair for fraud. Having read other complaints of similar nature, i am also prepared to report abella mayfair to the better business bureau.

Thank you in advance for your prompt resolution to this issue.

Kindest regards,

Gwen finhert
681 francis road, unit #3
Burlington, ontario l7t 3x6
Tel. [protected]

Au début de décembre on M!a dit que j'étais gagnante de produit de beauté, je n, avais que les frais de transport à payer, soit 3.85, mais on M, à charger 11.81, puis le 6 janvier j, ai reçu de nouveaux produits qui je n'avais pas demander et quelque jours plus tard j, ai reçu mon relevé de carte de crédit et on me facture 505.07 .j'ai cancelle ma carte, mais je demande un remboursement car c'est une arnaque et je veux retourner le produit mais je dois avoir un no de retour

I ordered a free trial of this wrinkle control that was on Facebook - Shark Tank back in December and paid for the shipping just under $5. When I got my next credit card bill I had an additional charge from them of $137.22. I tried many times to get hold of someone at that company and when I finally did she told me that it was a subscription I signed up for and had only 14 days to cancel and because it was past the 14 days she could not refund me my money. What a horrible scam... a very sneaky company and I can't believe the number of people this is happening to and nothing can be done to make this company responsible. I will be cancelling my credit card and hope people will see all these complaints before they fall into this bull ### scam

Hello there after ordering 2 sample products from you which clearly was a scam to get my information I now noticed that 2 orders closer to $100 each have been placed that I did not place! I want my money back cancel the order and loose my information please! I didn't not sign up for a membership this is clearly fraud and I hope you can make this right as this seems to be a common issue. If not I will have report this to the cips.

Livid right now!

I ordered the trial offer on January 6, 2017 and received the products (Face Replen (30 ml), Image Revive Eye (15 ml) and Night Time Recovery Cream (30 ml) on January 11, 2017 by ExPressPost. On January 12, 2017, I've sent an email to cancel my membership to [protected]@abellamayfair.com. I didn't receive any call or response by email. So I resend on January 13, 2017 a second email saying that I want to cancel my monthly membership. I also called to the number given, [protected], twice, and the second time, I finally spoke with a certain Isabella who tried to find my name, my address, my phone number, and she was not able. So she told me that she will call be back, but I never received her call. THen on January 16, 2017, I resent for the 3rd times another email to the support service (?) and never received any response. For your information, I sent this morning, January 23, 2017, all products in the same box they were at the delivery to your address: PO Box 500, North York (Toronto) Ontario, Canada - M3J 0J8 and I'm asking for a full reimbursement of costs that had been charged on my credit card, which are:
HEALTHPROCS.COM (from CA, US – amount taken $6.79)
INTERHEALTHCS.COM (from CA, US – amount taken $7.69)
INTERNUTRACS.COM (from CA, US – amount taken $1.04)
SKINREJUVENATECS.COM (from Dublin – IE – amount taken $1.04)
DYNAFORMCS.COM (from Watford Herts – GB – amount taken $31.45)

I'm asking for a full refund and TAKE NOTE that I want to be removed from your monthly membership. I don't want to receive any products from your company and don't want to see any other future payments taken from my credit card. Cell: [removed] / email: home: [removed] and work: [removed]
Name: [removed]
Address:[removed]

Hello! I am absolutely livid ! So much so in fact, that I WILL go file a fraud report on this company, first thing tomorrow morning at our local police station here! Yes, I know, they won't be flying out the door to arrest everyone behind this scam, but they told me, it's very important to make a report when there has been unauthorized monies taken from your account! The more reports they see on line? And get in person? The more it adds up to serious charges, and jail Time! So please all you guys who have been ripped off by the " free trail offer scam" ? And then was charged several hundred dollars on your credit card without your knowledge or consent ? Please file a report with both the police, and any scam investigation units you may have in your city ! Fight back! Get your money back ? All I wanted was a lousy sample? Pay some postage? Cancel ANYTHING else they asked me on line with a great big NO?
Yet, they claim, I somehow agreed to let them charge me every month ? bull#### ! I have now emailed 5 times since I got the sample, with only one response, which was a standard business letter ? I have demanded a reply, a confirmation to my messages, that they have received them? And have cancelled everything further, as far as I'm concerned ?
NOTHING! Tomorrow, new visa, then cop station, then smear campaign all over the net, and I will not let up till my $135 is returned ! It's MY money, and these guys are thieves! I'm on disability ? Shame on you people ! But you messed with the wrong person this time, I never give up...NEVER
Sincerely
H.Kimery, Lethbridge. January 22. 2017 Ticket # 143167
AB, Canada

On behalf of linda sheehy.. I am writing to inform you her email refers to all products.. It was updated to receive nil.

As to your request.. Any ongoing. You will need to revised your email sent to miss sheehy.. Cancel date january the 2nd 2017.. She informed me

She was charge after this email.. I will speak tomorrow to your higher up customer service.. Regards

Re: cancellation notification #860653
From: abella mayfair support
Sent: january 1, 2017 8:53 pm
To: linda sheehy
Subject: order confirmation #[protected] second wrinkle control

THis product has made my face red and left the wrinkles looking very accentuated. I am very displeased with this product and want a full refund for the charges your company has taken from my account. I will tell all my friends through social media that you are a scam and not to even attempt to try any of your products. THe face cream is greasy and does not help any. I have to now put on cream to fix the affects of the product your company.

In November 2016 I filled out a form for a free sample of your product, I had completely forgotten about it since I never received anything until my bank card was cancelled for unauthorized use! Yes this was just before Christmas Dec 12, the fraud investigation dept said they cancelled my card because of unauthorized charging and asked me if I had purchased any free trials on the internet. I called your company that was on my account as "Prettyface" told them I was not expecting to be charged for a free sample and to reverse the charges to my account. Here I am in January and this is still happening, I am furious that a company that represents its self globally can commit such fraud! At the end of December you charged me again this time causing my insurance payment to be NSF!
Just last week the post office had a parcel for me that I have refused to accept it has your address on it and is on its way back to you at PO BOX 500
North York ON M3J0J8
CANADA
Here is your tracking number
Tracking Number: [protected]
Order Number: P151907246
Reference Number: 5FC23F6A2E
I expect to have all charges reimbursed to my account once this parcel is received.
This issue has caused a large amount of grief for me, my bank has instructed me to contact you again for restitution.

I ordered some office supplies at work and after submitting the order was given a free offer as a thank for the order. I didn't really want or need any of the three choices, but because it was free, I chose the Abella Mayfair product. This product was shipped to my office three times. At first I thought it was their mistake, then I got suspicious and checked my company credit card - nothing there. After hearing the news report on CTV last night, I checked my personal credit card (my husband pays the bills) and see they have taken $144 per month for the last three months. I'm not sure how they got access to my personal Visa card number. Maybe I approved the use of it for a different named company (that is actually Abella Mayfair) through Amazon? Who knows? BEWARE!

It wasn't until after I purchased these products that I did my research. It was my mistake for not doing it beforehand, but I would like to cancel my order since i do not want to get unknowingly charged for products that i thought were only a free trial. I am truly disappointed as a consumer. I have no doubt that your products work, but I do not want to purchase from a dishonest company. Secretly overcharging is not a small issue.

I just about got conned by this company as I did fill out the information on the form but decided not to get involved as this could be a scam. I did not submit the form. However, apparently I somehow agreed to all the terms regardless of if I submitted the form prior to my filling out any forms. To my shock, I was sent the samples and also my cc was charged about 300. I was furious and did lots of research. This is the worst of the very worst in scam companies in too many ways to count. Being investigated by rcmp, bbb and many government organizations. Listen up here to get your money back.
I phoned my cc company and they are very aware of this scam company. The representative was furious and went to bat with the women. I could not believe it. Rude, ignorant, pathetic representatives.
Here is some information you need so listen up ladies... If you do not receive the package from abella mayfair,... (I have read another part of their scam is they sometimes never send out and still charge,... And do not take back returns or accept past the date allotted for refund,... Among many other scams they do) ,... Just tell the representative,... You did not receive the package and was still charged. At that point, they will refund your cc and send it back to the company which sends it back to their bank. It is now out of the companies hands and into abella mayfair bank for then them to decide.In the case of a customer and a company,... The customer wins! 95% of the time.
If you do not hear back from them I (The company) n 45 days, the money has been returned to you. However, beware again,...
Also alert alert alert,... The lady at my cc company said you must also be aware of what they do. Appears people are getting $600 charges up to 8 months after they think their problems with this company are over. You have no recourse,... Unless you did not receive the package that is,.. Wink wink, nod nod. I phoned consumer protection and they said you must break the contract that you were not aware you agreed to in the extremely well hidden fine print. Consumer protection said you need to fill a form to break this contract and recover them from ever using your card again. Notice of cancellation of a distant sales contract/within 30 days for failure to provide a copy of the contract. Fill and send a copy to them and keep a copy for yourself. Keep proof you have sent it to them. I cannot see a form number but that is the one they told me to send. Check the box I never received a copy of the contract. Hope this helps ladies. These s######s need to go down.
On a happy note. The company was just exposed today jan 19 on cbc news for what they are. I was elated. It was perfect and I will watch tonite as these are very slimy people. Yes, they use costco, angeina jolie, dragons den ect to make you think they are legit. Not! Please report them and do not dismiss you being ripped off. Class action is in the works.

I placed an order for your free trial products 2 days ago and want to cancel my order immediately.

Yes I did see how you are charging peoples credit cards for products not authorized by the purchasers and don't want to deal with a company that pulls this kind of things. I also left a message at [protected] placing my request for cancellation and my credit card is being cancelled so you can not use it. Todays date is 19 Jan 17.

Terry-Ann Simpson
18 Nemy Cres.

I signed up for a free trial with your company for only the cost of a shipping fee.I didn't realize that automatically signed me up for your product after 14 days( note I just received the free trial on monday) so i got charged unknowingly $135.00 to my account that I did not authorize or was even aware that you would be doing ( why is your company not sending a email before hand to remind your customers or even I receipt), I also looked back at my email that you sent for that free trial and the cost of shipping, there is no where on that email that I would have to contact you to cancel after 14 days. I would like to cancel any type of subscriptions and get refunded my money back . Please contact me at [protected] or my email [protected]@gmail.com also my work number is [protected]. I would like to resolve this matter asap

I unwittingly thought that this was a reputable company & signed up for the free trial. I never received the trial & then I get a charge on my CC.

I would not have a problem if this was in fact a reputable company, but as the trial never arrived & I made it clear that all l wanted was the trial (as I have very sensitive skin) & nothing more I am completely disgusted that I have received charges on my CC.

I would like a total refund on my CC immediately.

I unwittingly signed up for your free trial offer. I did not authorize further purchases. I want anything else you have to offer be cancelled and I will not accept any further purchases. I have already notified my mc provider and I am disputing all charges from your company against my account. I think taking advantage of vulnerable people is a crime. I am a disabled senior and your behaviour is disgraceful. I am considering contacting the better business bureau and warning all my facebook fans. I expect a reply, a refund for the amounts already charged and an apology. Do the right thing.

Unfortunately I fell for this scam also
First of all I ordered these products Jan 3rd and was told I would receive them in 3 to 5 business days and that wasn't the case. They arrived on Jan 17th 14 days in total. And on Jan 19th I called Abella Mayfair because I was charged to my visa a total of 2 amounts of 121.63 and 135.15. I spoke with the agent (Andrea) and told her the reason I was calling.I told her that I did not sign up for a membership with the company and did not give them authorization to withdraw money from my visa. She informed me of their terms and conditions and said they were on the website I did not see that I told her and that their add for a free trial was very misleading. She profusely kept talking about the terms and conditions and that she was not refunding credit back to my visa. I told her I would get my lawyer to contact her then she offered a 100 dollar credit to my membership I said that's not good enough and I wasn't hanging up the phone until something was done. Unfortunately that's all we can do she said. I asked to speak with a manager and she said there was no manager available right now and that she could have one call me so I agreed. I got a call five minutes later and to no avail her name was Andrea the very same person I was talking to and I told her you are the same person I was talking to just 5 mins ago she said are you calling me a liar. Anyhow I finally got some headway with the problem. She told me to send back the products with a tracking number and call her back when I did so. Called her back and got fully refunded. Please read the reviews on companies that you order from and don't fall into a trap like I and so many other people did. The company should be called ABELLA MAYFAIR SCAMMERS.

January 19, 2017 10:40 AM 840015
I just received my free sample and I do not want to have any more products billed to my credit card.

I have been reading the complaints and I do not want to have to fight to get my money back because I live on a pension and do not have $250.00 per month to spend on facial cream no matter how good it is.

Please cancel my subscription immediately.

Like I wrote the other day to. I want to cancel my account with you. It's not because I don't like the product because I do it's because I can't afford it. I got charged almost $250.00 already to my master card. I only earn $1000.00 a month and I have to live on that for the month. Please cancel my account. I really don't want it to get nasty. Sent the original on jan. 17, 2017 and now one more. I really don't want to get the police involved. I received my free product, face moisturizer and wrinkle cream. But I have also received a second set that I was charged for. I don't want anymore. Don't charge my card anymore. Thank you susan