Abella Mayfair
Reviews and Complaints

I ordered a free sample, I paid for shipping only. Two weeks after they took 136.00 off my credit card which I did not authorize. When I called to get reimbursed they told me that since I had opened the bottle, I couldn't receive a full refund and they offered to refund only 50 US dollars Ridiculous, how can you try a product if you don't open it and it was suppose to be a free sample...I asked to talk to a supervisor but was told supervisors don't take calls... I wonder why... SCAM, SCAM, SCAM

I was stupid enough to click on the free sample cream from costco on facebook. It said that I will just pay the postage and I gave them my credit card number for it. The product arrived shortly after. I didn't use it because it looked fake. Then I noticed my credit card being charged over $130 cad.
I called the credit card company and they gave me a number to call to cancel the subscription [protected]). I asked to cancel and they cancelled the subscription right away but said that I would not get my money back as my trial period had ended on jan 9/2017. I ordered the product on dec 25/2016 and I can't remember when I got the product but of course it said nothing about the subscription or the trial period. My credit card was charged on jan 9 and the posted date was jan 10. I would have had no knowledge to cancel during the trial period anyway! I'm going to alert facebook and costco about this and hope this comment prevents others from making the same mistake and making this fraud company fat!

I ordered this free trial jan 20, 2017 and paid for shipping only as per the web-site. I received the product before the jan 23, 2017. Delivery date listed. I tried the eye cream and there was a white film left behind. I tried the anti aging cream that I did not order and my face burned. I had hives for 3 days after. I put the free trial product in the trash knowing I would never order it again. On feb 6, 2017. My visa was charged $99.00 us by this company. I phone this number below as this name look young instant was on the visa charge not abella mayfair. [protected] [protected]@lookyounginstant.com. I got a story that I know was not true as i'm very aware of scams. They would not refund me the $99.00 us however they agreed to $50.00 us credit to my visa for the free sample size product I received. I cancelled any more shipments as I did not agree to anything. I received an e-mail to confirm the cancellation of both products. However this person did state I now owe for the first free trials $99.00 & $89.00 us. I sent back in the e-mail the information the phone rep said as I was to receive a $50.00 us credit and that was the best they could due. I received this e-mail back with a confirmation that I would receive the $50.00 us credit and there would be no more shipments or charges. I wanted a full refund for the free trial as stated on their web site jan 20, 2017. I will never order any products on line again unless I know the site. Lesson learned we still have lots of scammers on line. I will file a complaint with the bbb. I should have looked at the complaints for this company before I ordered, however arlene dickinson from the dragons’ den name was posted as part owner and I trusted this information.

I ordered the wrinkle and night cream from the above company...Used the wrinkle cream twice, only to find out that it burnt my face! It looked like I had stood in front of a welder! The night cream broke out my face after only 2 uses...I emailed the company, nothing..Then, I log into my bank account only to find out they took $134.25 out today, and no product! This company is corrupt and judging by the other comments, I am not the only person that has been robbed of funds..I have put a stop payment through my bank so that they cannot withdraw any more funds...This company needs to be stopped!

I had seen a free trial offer to try their product. I paid the shipping like they asked. I waited 2 weeks checking the mail and waiting for the free samples and nothing came. Its now been over 2 months and still nothing so I told them to cancel it. I checked my credit card only to find out they charged me for some other products that did not show up either. They charged me around 150.00 for other things I never got either. I sent them a email and told them what happened and they did not reply back. I am only asking them to put back the money they took off my credit card. I cant afford this, I only wanted the free sample. I was hopping you could fix this mess. I wish you luck because they wont email me back. Thank-you terry 1 sad guy.

Ordered the free samples and it was stated pay shipping only. Now I find my visa is charged 188.00 I have returned the product and want my refund. They just keep emailing me over and over again, bit no refund yet. I am contacting my credit card company to have this refunded, plus I am contacting the canadian fraud bureau and bbb. Advise all to do this.

I order a free trial over the phone and I got into bring subscribed to a membership. I said I didn't want that but what I say doesn't matter and with the long distance phone call I listened to a very long salesman fast talk the sale and that's his job but it was a little much and I was stuck with the membership and cancelled after the second order and I paid for three and I want my money back or the order. I do not have the cancellation number I had to call the phone number back three times to get the cancellation numbers and P/F 1014104
PIN71EFA1720
REF 2959995

I’ve signed for a free trial products and I have provided my RBC credit card details for paying the shipment. The transaction was failed because my credit card limit was reached at that point of time. I’ve then received two small samples of your products which is I have never ordered. I also found out that you guys have charged to my credit card two transactions for amounts of USD 79.95 and 64.0 respectively on 14th Jan. 2017

I considered this is a scam and request that you guys have to refund back the above amounts to my account as soon as possible

Please forward this email to relevant personnel and respond to me immediately.

Thanks

To whom it may concern.

I was watching tv on the early morning hours of december 28th, 2016 when an ad for abella mayfair came on. I decided to call and take advantage of the “free trial offer” when I called no one answered the phone so I just hung up. Later that same day I received a call (Even though I never actually left any message) the man on the phone said he could see that I had called their number and wanted to know if I wanted to receive the "free trial offer for abella mayfair". I said yes. I gave my credit card to put thru the shipping and handling costs of $5.95 only.

When I received my box the only thing in it was the 0.5oz of the 90 second rapid wrinkle control and 1oz of maximum moisture 24 hour day & night cream and a piece of paper with a description of what each product does and how to use it. There was no paperwork on anything that outlined the rules for returning the product. I did remember from the add that you would have to cancel the order in 15 days if you didn't want to be automatically billed for the product moving forward. I tried the 90 second rapid wrinkle control immediately. But found that it made my skin feel really tight and dry and left a white residue around anywhere that I put it. I tried it a second time and had the same results. I decided to call and cancel my order the only number that was available was for ordering more product. I called that number [protected]. No one answered the phones so I left a detailed message stating my name and phone number and that I wanted to cancel my order.

I didn't receive any e-mails to say that my order had been cancelled so I called again. I was told that the “free trial” items had already been billed to my credit card, the charges were separate one was for $135.14 to a company called “lookyounginstant.com” and the other was for $121.42 to “foreverbeautifulface.com”. This is a total of $256.56 for a 0.5 oz bottle and a 1 oz cream.

When I wanted to order and they didn't answer the phone yet they managed to call me back without so much as a phone number or a voice mail left on their system. But when you want to contact them to cancel or complain, they are impossible to get ahold of.

They use dr. Oz and christy brinkley's names to help sell this product. If they are really backing these products they should be disgusted with themselves for defrauding trusting consumers. If not they should be going after companies like this to make sure their names are not associated with such scams.

I will never order anything off the tv again.

Hello, I've started using this product and although so far have no complaints I would like to strongly complain about your packaging. Your product is touted as good for skin however it is really really bad for the environment. It comes in a printed heavily ink coated box, then there is the plastic wrap around the lid of the bottle, which is not recyclable and then there is yet another non-recyclable plastic lid.

i think that if you're stating that your products are good for skin they should also be good for the environment. The very least you could do is use vegetable inks and recyclable plastics.

B. Johnstone

I too am now a victim of the Abella Mayfair scam. I ordered 2 samples on line under the premise that I pay the shipping costs only. I received these small samples a week ago. There was nothing on line or in the box that indicated that I would be billed and automatically shipped, unwanted product. I now have a credit card bill for over $250.00 and to date, have received no further unwanted product in the mail. I have made several attempts to contact this companies support line and they do not return my calls. I have also sent e-mails which have gone unanswered. In my opinion this is a scam and should be dealt with by the RCMP. It's the first time I've ever ordered anything on line and it will be the last!

Credit card charged on January 1, 2017. Amount $204.66
Invoice/Receipt: Not received with product only found out charge amount when showed on credit card statement.
Additional charge on January 15, 2017. Amount $121. 61

Worst company ever. Do not stand by their product. My credit card was charged without authorization. I received additional products I did not order. I only ordered a sample of both the rapid wrinkle repair and moisturizer. Payment was only for shipping $5.39 and $6.75. In addition to, I received a 5 month supply that they will not refund (I did not order the product).

I spoke with customer service, Ina, on January 22, 2017 not helpful at all. I asked to speak with a manager. I was told " they do not take calls" They are only willing to refund the most recent charge which I did NOT authorize of 121.66 I have an RMA number for that (Did not receive the product as of today) #911250 $89.95 USD. I would like to be refunded the Canadian Currency of 121.66. Which is what my credit card was charged. Therefore that is what I should be refunded.

This product is not what is stated on the website. It is a cheep cover up that causes dryness and breakouts. Does not mask wrinkles or moisturize skin. I had to look up the phone number. I received no information in the original box with items.

"We have discontinued sales to new customers while we enhance our formula and enforce compliance among resellers and affiliates. " - directly from website

"You're always backed by our 30 day satisfaction guarantee but we would like to go above and beyond by extending this to a 45 day satisfaction guarantee to try our product and see results." - directly from the website.

I would like a full refund in Canadian Dollars for the original charge of products I did not order. $204.66. I an happy to return the unopened, un used items once I have confirmation of refund.

Thank you

I ordered this as a free trial and only to pay shipping costs of 4.95
No where was there anything that indicated any agreement for continued shipment of the product or if I was not satisfied I was expected to return this tiny tube of product. Not only is the product completely useless, I got suspicious and sent an email in case saying i did not want any further shipments. I did receive confirmation no further orders will be sent but was told I had to return the product or be charged the full amount, however no where is there any info as to full coat of the product or I could keep for a "deep" discount of 39.95! No information was given as to how or where to return this item or who pays for return shipping on an unsatisfactory product.! This is a complete scam and misleading marketing. I have read other complaints and am completely infuriated. I expect a satisfactory answer. I will also notify Facebook who posted the ad

I ordered a trial sample of anti wrinkle cream from my computer, advertised for $13.49 on december 28/16 and purchased it on my credit card and i just received my bill and i was charged $134.92. Not only that but they shipped a second tube on january 16/17 without me ordering it and charged me another $134.92 plus shipping. I demand a refund immediately. These are unauthorized purchases stolen from my account. What a rip off
jane spencer

843430
843431
both of these items were ordered on Dec. 26th 2017
Jan 11 and Jan 14 my credit card was charged full price
I received an e-mail that it was finally shipped out on Jan. 15 2017
I did not receive any products to try within a trial period to accept or decline, instead conveniently received it on Jan. 24 after trial periods.

[protected]@abellamayfair.com
[protected]

Here is the tracking number to confirm shipping and received. [protected]

I would of liked an honest chance to try and review this product but became very upset with trying to get answers and pretty much ignored even with phone calls to the company with at least 20 hang ups.

RoseAnn Nieman
122 Dieppe Rd. Box 982
Longlac, On P0T2A0
Canada

[protected]

[protected]@yahoo.ca

je me suis faite débité de ma carte de crédit $135.87 pour une creme que je n'ai jamais recu et que je ne voulais pas de toute facon...le 1 janvier 2017...je demande donc un remboursement immédiat...numéro de client [protected] et numéro de référence...z511020602...ceci est une fraude et je vais signaler cette vente non autorisé aux autorité je demande un remboursement immédiat merci

I have contacted your company to no avail. i saw your offer on the computer and considered doing it. Instead of pursuing it i backed out of the offer on the computer. I noticed on my bank account today January 26/16 that you took $134.91 out of my account, on further checking we noticed you also took out $5.45 earlier in January. I have NOT received ANYTHING. Nor do I want anything. I called your company and they say until I send back the product they claim I received, they will not refund my monies. I work 8-5 every day, I don't care if they say the mail was delivered, I didn't receive it, and I am not a liar and don't appreciate being called one. I didn't receive anything.
My name is Brenda Leflar [protected] in Lethbridge, Alberta. I will be pursuing this with the Better Business Bureau and whoever else I have to if I don't get my money back. Your a rip off company.

You say to avoid using CAPS letters or abusive language, obviously you have had a problem or problems.

I have been calling and every time I have either been put on hold with no one answering the call and have left 4 messages with no replies. I am trying to return my creams due to reactions on my face. I have yet to have anyone call me. It's been 2 weeks I have tried calling again and have had my calls dropped. Getting very frustrated with this companies customer service and would like my Refund submitted back to me. If someone could please help me resolve this issue I would be greatful .

I signed up for a free trial of 90 second wrinkle control product on December 6, 2016 and paid $3.95 for so called shipment fee. On top of that order the company charged me additional $4.95 shipment fee for a maximum moister product, that i never ordered, and shipped both products to me in one box! and 14 days later on December 21 and 23 they charged for them $99.95 and $89.95 accordingly. Then, they charged me again on January 6 and 7th for those 2 new products and shipped them separately. First of all, i never ordered moisturizer, and second of all, they charged me too early. According to their policy, they will send me the product 30 days after they charge me for the first time, and they charged me 2 weeks later again, on January 6 and &? First they charged, then they shipped. And the charges on credit card appear from two different companies, dewskin and pearlskin? And strangely enough, Abella Mayfair does not provide you with any account number of yours?! This free trail scam is the trick the get to know your visa number, so they can bill you for the product you have never ordered and bill for additional product before they even allowed, according to their policy. It says, they can ship and charge you again for a new supply 30 days after the first charges. And they charged again after 2 weeks. And now they closed their website for so called new customers, in order to serve the old ones. The SCAM of the century!

The product is advertised as a free trial and you pay only the shipping charges.
When you submit the order, you are shown only the $4.95 in shipping charges. Order form does not say that clicking on submit provide authorization for any other subsequent charges.
The email confirmation that is sent also only shows the $4.95.

It has to be illegal for a company to apply charges to your credit card when you did not explicitly receive notification nor provide approval.

Here are my order details:
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Order Number: 840739
Ordered On: 12/24/2016 11:49pm
Email text:
Thanks for your order of our Maximum Moisture!

Your order is currently being processed and will ship promptly.

Delivery usually takes 7-10 days after it leaves our warehouse.

This product is the best choice to moisturize and nourish your skin! You will soon find out that there is no simpler way to fight dryness and aging skin.

Before you use the product, read the instructions for usage to ensure the best of possible results. Please do not forget to apply it every day in the mornings and reapply as needed throughout the day.

Always make sure your skin is carefully cleansed before the application.

We are committed to providing each of our valued clients excellent customer service. If you have any questions or concerns, please do not hesitate to contact one of our professional customer service representatives:

Email: [protected]@abellamayfair.com
Phone: [protected]
Office Hours: 7:00am – 10:00pm EST (Monday thru Friday)

Order Total:
$4.95 usd
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There is absolutely nothing in the email to say further charges will be applied beyond the $4.95.