ABSA Bank
Reviews and Complaints

estate late Mongezi Dennis Phatho id no:[protected] 1

date of death 24 June 2021, Master reference number;021189/2021

It is a second file where we are experiencing poor service, all documents are lodged. On follow up we are forever told that the matter is escalated, or ABSA has a deadlock, overtime has been granted a yearly next week payment will be made.

No payments made up today, the matter is still escalated, please guys, you are best, deliver.

Regards

Pamela Dube

[protected]

Requested on several occasions for statement on CREDIT CARD WITH LEGAL.

REF C-[protected],[protected],[protected]

By agreement payment was made direct into this account via bank application.

Never received any statements.

Had an inquiry where I was told to contact DMC.

Apparently this account was sold to DMC, I never received any notice hereof from ABSA while making regular payments as per arrangement.

Where is this money paid into this account?

Defiantly not reflecting on DMC statement.

ILOISE LIEBENBEG [protected]

We have been issued with a letters of executorship during June 2022. All the relevant documentation has been submitted. ABSA confirmed 2 months ago that the FICA application has been approved and the file would move to payments for the capital to be paid to the estate account. Until date we have received no further feedback despite numerous of correspondence sent to them.

I was asked to come into the Branch on 4 Different times to sort the same query that a consultant recorded incorrectly.

My study loan was charged an extra 7.5% over prime for almost a year.

I had to go into the branch 3 times and send numerous emails for 3 months to the consultant who registered the loan and still nothing was done.

I logged a customer complaint, made a noise and eventually the rate was corrected in 5 months later.

The rate was corrected to prime 9.75 but the installment amount remained at 17.25%, when I queried the debit order, I was informed I now need to return to the bank to login another query for the amount. This branch has people who have no idea about customer service when the error is the bank should go out of your way to rectify your mistake and not inconvenience your customers,

The Branch Manage is never available to assist, you have to always make a noise to get attention.

I responded to the mail received from Absa with the Manager, Consultant and customer care who handled my case in copy for anyone to assist and to date no one has bothered to respond or acknowledge the mail.

Good day

My name is Wilmot Isaacs. My ID number is [protected]. On the morning of Monday, 5 September 2022, I noticed that my kitchen was wet. There was water on most of the cupboards, but I didn't know where the water came from. I know that it was raining on Sunday evening and also the Monday. The afternoon when I got back from work, I had a look outside, and noticed a huge hole in the asbestos roof, directly above the kitchen. I also noticed a wooden board lying next to the hole. I recall the Sunday evening/Monday morning the wind was blowing quite heavy, and it could have lifted the wooden square board and drove the corner thereof into the roof, causing the hole. Also, this resulted in the rain from entering the kitchen and dripping on the kitchen cupboards. I called the Homeowners Insurance and logged a claim with claim number 4333604 on Tuesday 6 September 2022. I received confirmation of the claim and also the details of the service provider that will inspect the damage. The service provider came, did his inspection, and submitted everything to Absa. To date I have received about 5 correspondences from Absa, informing me that they are still assessing the claim, which I logged almost 2 months ago. During this time, there have been many rainy days, and with the hole not repaired and still open, the rain kept on entering the kitchen, and has now caused damages to my cupboards.

I find the services of Absa with regard to my claim as very slow and very unappreciated. So far, I have not been informed as to what is happening to my claim, and if the roof is going to be repaired. This is completely unacceptable, and it has led to more damages being incurred by me as a result of the tardiness and slow pace of Absa to have my roof fixed. Please can something be done immediately to have my roof fixed, and what should I do with regard to the damages of my cupboards, which in a way is the fault of Absa for not fixing my roof before the rains picked up again?

Email: [protected]@yahoo.com

I would really love for anyone from Absa to get in contact with me. My partner and I have been trying to resolve issues of missing money (more than one instance) for months.

If we go into the branch, no one can help us, that is if there is not a queue a mile long.

Phoning doesn't help, we have spent all our contract minutes just holding on being passed from pillar to post.

Also because of an outrageous amount of credit checks being done in a 2-day period, my partner's credit score has been affected immensely and negatively

Can someone please tell us where our missing money is?

Yesterday after transferring money into the account R1000 is just gone.

Over the last month we are missing probably about R10 000 the month before about R17 000

My name is Thembisile Judith Mkwane, I have closed my account long ago was told that I owe R800+ for bank fees, which I paid on understanding that the account should be closed. 2-3 years later Im told I owe R1000+ for bank fees once more again. Went to ABSA Kagiso branch and was referred to Westgate branch cause I closed the account there. Three weeks after logging complain I went there was told issue its not yet been resolved. Now its 3 weeks still waiting for the response. Next thing I know will be saying Im owing R3000+ for bank fees. not sure ABSA wanna reap me off and cripple me financial. Needed to open an account but with this issue in hand Im unable. Pls help help

Contacts: [protected]/ [protected] email [protected]@sigamkwane.co.za

ABSA financed my KIA seltos that I bought in July 2020. I paid R50 000.00 deposit for the vehicle because I was hoping that deposit will reduce my monthly installments. I will pay for the vehicle loan for the period of 72 months excluding 35% balloon payment. The sales agreement monthly installment was R5400 (not exact but round about).

Recently my monthly installments have been increasing, at first, I didn't notice. It's been 24months since I bought the car, but ABSA has increased my installment to R5900 (estimate). I called ABSA and spoke to consultant; I was told that when the prime lending rate increases, my monthly installment will increase as well.

When I bought Seltos from KIA, No one explained to me about different types of installments (Fixed and varying with interest rate), I was not given a choice. I wasted my R50 000 deposit because I wanted an affordable, fixed installments that will not increase during the 72 months. I have 48 months left to pay for the car which means in 2 years' time I'll paying installments closed to R8 000. ABSA is already charging interest for vehicle loan adjusting my monthly installment for changes in the prime lending rate is unfair to the consumers.

To whom it may concern. 

I am appalled at the serviced received from ABSA homeloan Division, ABSA Insurance, Digicall, Europ Assist, Fogi Plumbinh Solutions.

Since the inception of us purchasing a property through Absa its been a challenge. 

1. The property we bought had major electrical issues - that we reported to ABSA but no response or feedback was given. I sent an email to ABSA and the registering attorneys but nothing happened - we in turn had to spend almost R70k to rewire the entire property this is following a electrical certificate issued by the previous owners.

2. My recent and most horrific experience with ABSA INSURANCE -

A month ago- we had a theft case on our property.

The geyser was leaking as the guys tried to take the geyser and the copper pipes were stole. Fogi Plumbing Solutions came out and only replaced the pipes - the pipes was left exposed, not properly installed. The geyser was put on bricks not properly fitted and the leak continues and we informed Fogi and the plumbers onsite but they left it as is and never came back to ressolved the matter. 

Tuesday 27/09 we had an incident of the pipes again being stolen. We logged the claim online and we phoned the emergency line - he held on for 2hours and 30min on the emergency line and still wasn't assisted. I then phoned the ABSA Idirect call center and an agent tried to assist us. When we finally got to speak to a consultant on the emergency line, I was told to isolate the problem myself as no plumbers might be available. After logging the call with this agent as well - she said she will arrange with a plumbers to come out for a temporary solution. We waited until 9pm when Fogi phoned to inform us that they will not be able to assist we have to wait until Wednesday morning , first thing. 

Wednesday 28/09 - 

Wednesday Morning Fogi never pitched and phoned us around 9am telling us the plumbing services will be here between 10am and 11am. By then an ABSA Ins consultant phoned us and arranged arranged SNS PLUMBING Services to come assist us. SNS Plumbing services did what they had to replaced the geyser, the pipes and closed the pipes (plastering the opened area in the wall) and only left our property just before 6pm.

Ps! Fogi then only pitched after 12pm with no plumbers and 2 scholars to just come look at the damages.

Thursday - we woke up to stolen copper pipes again. We reported it again and was told new plumbers would be sent. By then SNS Plumbers was ready on-site as we sent them the pics about an hour after it happened. The new plumbers came and getting the Claim authorized was a mission. After fighting we finally got the authorisation. The plumbers replaced the Pipes and the tepid that was stolen. Ps! This plumbers accused me of lying that we never had a outdoors tepid on the property.

After fighting again, as the plumbers couldn't log the claim due to loadshedding, the plumbers pitched after 2pm and fixed the pipes, leaving it exposed. Wednesday evening my front yard was flooded because of a pipe they installed for the tepid. 

Friday 30/09 - the plumbers came back to sort out the leaking pipe but the pipes was still exposed as the building contractor never pitched. We received a call from Digicall that we need to wait for 24hrs - 48hrs for the building contractor.

ABSA then appointed an assessor- We waiting for the assessor who can only assist after 12pm. After sending the pics to the assessor as he couldn't make it to the property, we still don't have a building contractor on-site and the pipes are exposed.

Saturday 01/10 @ 5am - the same pipes was stolen again. Emergency line again having me hold on for over an hour and still no plumber out to assist after logging the claim online.

I refuse to make another case as this time around it's been ABSA fault and I warned every consultant I spoke to since Thursday

I'm a furious and unhappy ABSA Client.

The service to date has been pathetic

ABSA (bank) making it very difficult during the HOC vetting process. Becomes clear they do not care about customers! I have been with ABSA since Trust Bank. But what I am now seeing is an absolute process attitude, and officials that do not care about customers at all. Simply dismissing insurance products from Momentum and drowning their customers in admin in the nsme of vetting home owners insurance. ABSA has lost my affection and their HOC vetting department has left me speechless.

Andre

Good day

My bond was closed on the 20/05/2022 and I had zero amount owing, then on the 22/05/2022 there was a debit of R875,56 in my account, the bond closing amount is R1 031 903.36 and my refund is R19 703.39.

I got refunded 4 months later and an amount of R3 242,15 an email was sent to the transferring lawyers that there is cancellation and legal fees to be paid by me and it was deducted.

I have paid cancellation and legal fees before the account was closed, now I am paying cancellation and legal fees twice on one account.

My complain is I need full amount due to me as shown in the statement (R19 703.39) Bond account number is [protected]. Aifheli Emmanuel Manwatha

Contact [protected].

I hope this matter will be resolved speedily.

I did a claim first week of august then after 2days the assessor came took pics and said they will come back to us, no one contacted us we did a call again to insurance they told us they appointed the contractors it passed 3 weeks and no contractor contacted us, we called again and told absa just to deposit the money that needs to fix our flooring they denied and say they sending a contractor then after 2 days we receive an email of cash settlement which I can’t even fix 2 bedroom wooden floor, we sent and email asking them if the contractors where going to able to fix 2 bedrooms with the little money till today no respond, absa home insurance they don’t treat clients with values they don’t have respect, integrity, honesty and fairness my claim no 4322536

Firstly money was taken from account with out my consent.

It's against the rules to take money with out my permission. The funds you just taking is rent and food for kids.

Has the NCR allowed this ...

I need my money cause I can't survive like this and we get paid into banks we can't trust the little we earning can't accomadate anything I don't get any communication about any payments you planing on taking and no pending Debi checks to authorize...the financial banking department did away with naedo to avoid debits for consumers but the banks doing their own authorization. How was this approved ...I want my money or I'm opening a case for illegal interference in my personal account not even if I bank with you , you don't have the right ...

5 weeks ago I spoke with the vehicle finance department. I needed duplicate papers for my car.

They were happy for me to make immediate payment but now refuse to send me my papers.

Disgusting behaviour!

I have emailed the complaints department who has refused to assist as well.

Not a single human is willing to assist but are happy to take payment.

TYPICAL ABSA!

I wan this sorted today...its been 5 weeks...what is the excuse now?

I would advise everyone to stay away from Absa

My husband went to the ABSA branch at Woodbridge Square in Kempton Park to cancel a cession being hold by ABSA on an Old Mutual Policy after Old Mutual told him that they cannot pay out the policy if ABSA do not cancel the cession.

After waiting one hour to be assisted they told him that ABSA cannot assist, Old Mutual must assist, called Old Mutual again and was told no it is ABSA to cancel cession.

I went to the ABSA branch in Bedford Centre and was assisted by Sanele Sibkeo - very efficient, friendly and helpful ABSA employee.

Sanele requested some information on the Old Mutual Policy which I supplied to him on 15 July, which he then forwarded to the Credit Sanctioner - Nozi Deyi at 15/07/20222 at 12:29, Nozi then forwarded the e-mail to Deon Holtzhausen to assist.

I have send an e-mail to Deon on Monday 16/08/2022 at 08:34 to give update as request is now with him for 4 weeks, no reply or any form of communication from anyone at ABSA

Please can we have some feedback.

Regards

HJ & PC Pretorius

[protected]/[protected]

Good Day I have been unemployed for a few years. And am trying to settle my home loan dept with absa. My wife has offered absa an amount to settle on my behalf. Which we put through to Strauss Daly. But am getting requests from Strauss Daly that don't add up.

So I am not sure anymore and need some confirmations please.

I sent through the offer to settle, and they tell me they sent the offer to absa and that you (absa) need my wife's income statement and mine amongst other documents? My wife is not even an absa customer, we are married out of community, she has just offered to settle this? Why would absa ask this - Since I'm not applying for a loan, I don't need surety and all I want to do is settle the amount.

Also this is the first time I have heard of this. Which is making this whole thing sound a little weird because my wife went through a similar thing with another bank, they didn't ask her for any of the documents that Absa requires.

Which is where all my questions are coming from.

I am not comfortable sending financial information to an email address especially because my info is not encrypted. Plus now I have a whole lot of questions.

Also absa recommends that you don't send out this type of information.

I am happy to provide:

My income expenses, bank statements, and other documents to attorneys and banks but as long as I know who is on the other side and what will happen to my personal info afterwards.

Then they say that once they have the documents I will await absa's approval.

I don't get this. I would think that absa would have said yes or no pending the documentation had they received the offer. And not have to still approve this (assuming they have already seen the offer)?

1) Are Strauss Daly Absa's attorneys?

2) Did Absa actually get my offer to settle?

3) Does absa need my wife's financial details to settle this?

4) Can I deal with absa directly today or soon as... to resolve this?

We can settle immediately pending absa's answer. But want absa to handle this so I can sort it out.

Please contact me.

Regards

I have registered a claim (4270544) in April 2022. An accessor was sent out and the assessment was timeously sent to your claims department.

My calls to your claims department is always met with promises that someone will revert within four days. The same goes for the emails that I send to the complaints department.

I have contacted your claims department again today and still no settlement yet.

Again I am promised that someone will call me back I have not received any communication from your insurance dept.

In November 2020 as I was exiting the complex I live in, when the main exit gate malfunctioned and closed onto my car. The case was escalated to CSOS when the Trustees refused liability and compensation to repair the damages. CSOS had after hearing the matter, ordered that the Trustees lodge a claim against 3rd party. While this claim was being lodged with ABSA, I was receiving unpleasant unprofessional emails and calls from ABSA (all of which I have on record). ABSA refused to entertain the claim for damages and in return from the unethical emails claimed that ABSA would sue me for damages and I should pay ABSA. ABSA had not even from the first instance before the CSOS instruction independently assessed this claim. From the later emails it was very clear that they were not informed about this matter which the Trustees claimed in the 1st instance. I am also questioning the possibility of a claim being paid out to the Body Corporate with false representation of information and may not have been communicated to me

I lodged a complaint with OSTI and unfortunately 3rd party claims and complaints is not under their jurisdiction and mandate.

As an owner of a unit in an estate and my levies include an insurance contribution I am aggrieved by the treatment and handling of this matter especially by one of the BIG 5 reputable banks. I require assistance with and investigation and getting to the bottom of this matter and recourse for the damages to my car

personnel at the Brooklyn mall branch, I was today verbally attacked by one of the workers when I ask her to lower her voice in front of my shop, When I complained to the manager Kenny ... something he threw the race card at me and did not want to help. He said I always complain about this. yes I do, its a real problem.

This is a ongoing problem, I have tried several times to speak to the people about this

I am Pieter Scheenloop

[protected]

[protected]@pjscheenloop.co.za

I joined the Absa Active Car Insurance 3 months ago because of their monthly premiums being so low. WHAT A TERRIBLE MISTAKE INDEED!

1. No one explained to me how the app or the policy worked after being approved so quickly online. (Apparently you need to do everything from the app)

2. You can never get hold of anyone on the telephone number.

3. If you do get through you cannot speak to a supervisor, the operators refuse to put you through, in fact have no problem cutting the call.

4. Better put your query in fast because all lines get cut by 16:30 even if you are busy with a call.

5. No after hours number available.

6. Panic Button pressed - Took emergency response 10 min to phone back.

7. Their tracker unit requires it to be in your car connected directly on the battery and drains my car's battery.

8. After complaining about this they advised to monitor it.

9. When I phoned in to explain that I was stranded because my car does not start, no one assisted with my problem EVEN EXPLAINED THAT I AM A WOMAN ALONE IN THE MIDDLE OF AN AREA UNKNOWN AND THEY STILL DID NOT PROVIDE ANY ASSISTANCE.

My advise to anyone that wants to know if they should move or use their insurance services - PLEASE DO NOT!

Stay by Outsurance or where ever you find yourself. Paying cheaper premiums will only give you panic attacks and unnecessary stress to deal with such simple problems.

In fact I will even go as far as saying that ABSA Active is a true resemblance of the pathetic service South Africans need to endure. This is what we pay for!