Account Assure
Reviews and Complaints

I never signed up for this service but it was put on my VS account. I was ripped off for about 700 dollars and was told someone would look into it and give me a call back. Well it's been over month now and nothing. This is fraud to charge a credit card without consent. If this doesn't get resolved soon, I will be reporting this to the fraud division.

This company is a SHAM. I have sent in valid claims since October 2021, and they haven't sent any information regarding my claim.

My doctor's office has faxed, and I have mailed them all of the claim forms 7 times. I have spoken to their company and the customer service agents say, I can escalate it to the resolution department who doesn't do anything!

It has been 5 months now and nothing has been done.

No correspondence, NOTHING!

They continue to rip off customers who have been in the hospital with valid claims with their monthly fees.

I cancelled this service - BEWARE of these companies that promise to have your back in helping with your credit card balance, if or when you are sick or hospitalized.

I wouldn't trust this company!

I was hospitalized from Dec. 8 - Dec. 11, 2021. Claims were filed on December 24th. Additional information was requested & was sent on Jan, 24th. I was informed that 7 days is required to review the information. I have been unable to contact Account Assure by phone or their web address since February 1st to get information on my claims.

I have account assure as protection for my Venus credit card through Comenity bank. I recently lost my job and need to file a claim to pay the balance owed. Website cant be found when I search and greeting on their phone says they can't be reached due to reasons beyond their control. My complaint is that I need to file a claim but I have no way of reaching Account Assure to do so.

I have had surgery 10/05/2021 and was in the hospital for 6 days. #[protected], [protected] I filed claims and was denied. I am disabled due to the surgery and not able to go back to work for another 6-8 months.
I applied for this security benefit due to any problems I may have in the future. Well, it's the future, and there's no reason why I was denied. The doctor's office sent in all of the forms twice. All of the Medical codes were sent,
Faxed and mailed. This extra so-called insurance policy for my bills is a rip-off.
They go after gullible people figuring they'll be protected for any illnesses if they lose their jobs, in the hospital, on disability, sick family member.
I am sending another form, which they requested. Basically, they don't want to even pay a portion of your existing bill owing. I will be canceling this program/benefit!

This company is a so full if lies and they steal your money bades off of false claims and they say they will cover your card if death loss of job exc
I lost my job due to covid paid 30$ a month for years and when i needed my money to be applied to my credit card they denied me my own money saying i involuntarily quit my job my customers told me cause of covid they didnt want the cleaning services for safety reasons if they tell me they are worried about covid what can i do how is thst involuntarily quitting my job i was given unemployment through nj you cant get unemployment if you quit your job these people need help what they do too innocent people is so messed up so now wheres my 500$ where does it go
Im so sick of these companies there terrible

I have been actively trying to get a valid benefit claim paid for over a year. I have submitted all the proper documentation for 3 accounts and the benefit has yet to be paid. I have continued to make my regular monthly payments on all 3 accounts, waiting for the benefit to be paid. I have spoken with many representatives at Account Assure and get different stories as to why they are not paying it. I feel like Account Assure is a scam and I'm not sure what to do next. Please, I need help.

I have called Account Assure, I spoke with a supervisor name Iris, because the phone clerk couldn't help me. I wanted to know what accounts I currently have insurance on, because I'm on a sick leave, and they cannot be of assistance.

So back in january 2021 I had to quarantine for 30 days due to being exposed to covid by four different people in my household who each tested positive on different days. It all started with one person being tested at their work place and testing positive. The next day the rest of my household were tested I was negative as well as my husband and our roommate but one of my family members who lives with us tested positive she left the house to quarantine at one of the facilities offered for people who test positive to recover and the rest of us stayed home two days later my husband was not feeling well so he went to the hospitol. He was diagnosed with congestive heart failure a couple years back so he didn't want to take any chances after being in the hospital for two days he also tested positive for covid so I had to start my 14 quarantine all over from the day he tested positive. He stayed in the hospitol and got blood plasma then to recover at the covid recovery hotel for two weeks. I took another test just to make sure I hadn't gotten it thru my husband and it was negative. Almost two weeks later my other roomate that I had been home with quarantined tested positive for covid again I had to take another test it also came back negative but since I had been exposed again I had to start my two week quarantine all over again. From the very first positive test I called my manager to tell him I had to quarantine he was not happy about it and informed me my position would not be held and that he would find someone to replace me indefinitely and when i'm ready to go back I could only work on call if they need me. So I filed unemployment since I was let go and was granted my benifits from edd. After my final quarantine I took another test and I tested negative as soon as I knew I was off quarantine I went to try and get my job back I spoke with my manager and he informed me he was unable to fill my position so I could return to work for them. I filed a claim with account assure but was denied benifits even though I met all the qualifications.

I was wrongly denied benifits from accountassure back in March 2021. Here's my proof. I was let go from my employer due to covid quarantine then reinstated when quarantine was over. I have proof including voice call with employer and unemployment benifits investigated and paid.

when it time o pay a claim they will not pay they keep asking for the same info over and over every month and they keep taking your money every month I have been trying to get them to pay on two account since january I have been paying this insurance every month but once I got laid off they wii not pay my two claim like there program say they will I have send them the same documents they ask for over and over but keep asking the same thing again and again

I am filing a complaint against account assure because I have $1000.00 in taxes and charges from them over the past 2 years and my credit card bill should only be $300 but my balance is $1335 and I had no idea that I was getting all these charges on my credit card account when I was paying $30 a minimum a month to pay off the card I had kept it at the same amount for 2 years not getting anywhere with paying off my card! This is ridiculous and my credit card should have been paid off by now. I have lost my job twice and had to deal with covid with my parents during the last 2 years and didn't receive any benefits. If anything they need to pay of my card! Keep in mind.. This has been happening to me for almost 3 years!

I. Have a Woman Within Credit card and i recently reviewed my statement this company has been debited my credit card account ; I NEVER signed up for this Credit Insurance! Fraudulent!

I issued a store card and during COVID-19 the shops closed and I paid by phone later I went online to check and there the amount almost did not change and the account assure company debited it from the account assure for almost a year 400 $ I did not connect it this fraud. I'm ready to go and sue them, they charged me $ 30 a month, this is absurd, I didn't need it at all. Until today I didn't even know what kind of company it was! What kind of sound will I sound and decide if my money is not returned to me, I will go to court to file it instead of helping people during COVID -19, so they, on the contrary, take money away, I would rather pay off my credit debt for this

Account Assure Pro. A young man I talked to on the phone to get my BJs Credit card started was pressuring me to get this Account Assure Pro. He was annoying, pushy and kept pressuring me and with a bad decision to get rid of him I said yes. I do not want this and how can I get out of it, cancel it. I am retired and do not need any extra expenses added on to my Credit card.

I never signed up for this comany, yet, they take out fees on my Express credit card every month
I just questioned tje fees and was told this company is not connected to Express. I want to know how they got my information to tap into my credit card. They can't possibly have my consent. I am not aware of this company, and never signed amy documents allowing them to charge fees. [protected]@yahoo.com

I have a card through Lane Brant and I lost my job. I was struggling to make payments. I called several times to get benefits they would say I never call finally after 4 months they sent forms. I told them to forget it and cancel my membership and they are just now canceling it. A supervisor was supposed to call me back that never happened. I am sick of them and I am going to call the better business bureau because this is illegal!

I had just gotten my bed bath and beyond credit card and i called to get account assure and the representative who answered was a lady didn't get her name and she told me just to go online on my account and scroll down and apply there and I said ok and then I got the disclosure and signed it and sent back and then all of a sudden I'm declined for it because I did it online I mean that's what I was told so I don't work there and don't know what's supposed to be done and I'm getting punished and not getting my Giftcard I really need someone to help because this isn't right what I was told.

Failing to honor $4800.00 claim with account assure via way fair credit card. pay be sue in small claims or class action litigation.

I paid for this insurance on my Children's Place credit card from January 19, 2017 to December 24, 2018. I started receiving disability in November of 2017 and turned in my papers from social security disability.
I thought this insurance covered my card balance if I became disabled because I paid fit it each month.
I received a notice in mail this month ( February 2021 ) that I am being sued for this balance which is $965.74.
My account I'd # is [protected]. My court date is March 17, 2021 and I don't know if I need to pay this because it was supposed to be covered by insurance