Account Assure’s earns a 1.2-star rating from 124 reviews, showing that the majority of customers are dissatisfied with service.
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I was lied to
I have had a Giant Eagle Credit Card for years, with no issue. I called to change my address and the girl said to me, "you pay your balance off every month, you're a prime candidate for this service". It's this service to pay off your credit card if you are laid off or disabled. She said that it cost's 1.99 for every $100 of your outstanding balance, and...
Read full review of Account Assure and 43 commentssigned up for protection service w/o my permission
I signed up for a Avenue account and specifically told the salesgirl I did not want insurance on my card. I got my letter today stating that I was instated in their plan on the day I signed up for the credit card. I assume I am in for a fight from all the complaints all over the web. I am fortunate that I paid my bill immediately after shopping so I had no...
Read full review of Account Assure and 9 commentsrip off consumers without merit
I cannot stand bad customer service. This company has no tact and their supervisors lack service skills.
I have had my Victoria Secrets account for over 10 years. I have just cancelled. This Account Assure charged me $3.99 over a service I did not subscribe for nor requested to join.
When I received my bill, I called them to let them know I was not going to pay for something I had not subscribed to. Their answer was "you must have because that's the only way we would have charged you. I tried to tell them I had not done it but they wouldn't listen. I requested a credit and told them an investigation needed to be done. They told me "THEY WOULD CREDIT ONLY IF I DID NOT OPEN AN INVESTIGATION". I told them NO, I would want an investigation as they had charged my VS account w/out consent. Rude customer service comments were uncalled for.
I cancelled my VS account when I called them and they said "they will investigate and if they do not have the recording they will issue a credit". THAT WAS NOT MY POINT!
Yes, I did receive 2 months later a letter where they said "as a customer courtesy they would issue me a refund" BULL! This company had to issue me a credit because I HAD NOT ORDERED THEIR USELESS SERVICES!
When I asked for a supervisor, her comments were "I do not understand what else you want, they are issuing you credit". Idiots with a name tag is what I consider them and it is a shame that they can get away with this behavior. Useless spineless and I will let everyone know that they do not care, they simply feel that returning the fees THEY STOLE to begin with is enough. Not to me.
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Overview of Account Assure complaint handling
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Account Assure Contacts
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Account Assure phone numbers+1 (866) 293-9210+1 (866) 293-9210Click up if you have successfully reached Account Assure by calling +1 (866) 293-9210 phone number 0 0 users reported that they have successfully reached Account Assure by calling +1 (866) 293-9210 phone number Click down if you have unsuccessfully reached Account Assure by calling +1 (866) 293-9210 phone number 0 0 users reported that they have UNsuccessfully reached Account Assure by calling +1 (866) 293-9210 phone numberBenefit Request+1 (855) 401-7684+1 (855) 401-7684Click up if you have successfully reached Account Assure by calling +1 (855) 401-7684 phone number 0 0 users reported that they have successfully reached Account Assure by calling +1 (855) 401-7684 phone number Click down if you have unsuccessfully reached Account Assure by calling +1 (855) 401-7684 phone number 0 0 users reported that they have UNsuccessfully reached Account Assure by calling +1 (855) 401-7684 phone numberTechnical Support
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Account Assure address406 N Prospect Ave, Park Ridge, Illinois, 60068, United States
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Account Assure social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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Do not waste your money on account assure. They will give you the run around when you file a claim.
This company is messing around with me they keep asking for more information I have sent them everything what do I need to do who do I need to contact to get back at this company
All I want to do is cancel the service! Right NOW!
my BJ mastercard onr bill of .43 on 9/9/22 and another on on 8/11/22 for 15.30
I am being charged 4.39 a month on my victoria secret credit card and would like to cancel this service imedeadtly
Pls cancel this
Hi, I just learned that I was charged assurance fees on my Kingsize credit card since 2013 which I never authorized.
Hi, like I mentioned above I was charged unauthorized fees on my Kingsize credit card since 2013.
I was told when I signed up it would be a dollar or 2 a month. Why am I being charged that and another 40 every month? I was not told that.
hey Guys, Im just getting on here now. March 2019. I had my herbergers card since July 2016. It seems this scam didn't stop back in 2014 with the lawsuit. Who do we call or contact to get our money back or open a new lawsuit? I never agreed to Account Assure and its now put me over a thousand on this stupid card that I make my payments to. To my knowledge I didnt authorize it. Guessing I cant be the only one who this is still happening to?