Acima
Reviews and Complaints

I purchased set of tires in October 2021. The company went out of business in February of 2022. The tires were made to look new. They're used and worn out. I contacted ACIMA, about this, and that I was being charged for 2 sets of tires, not one set. They told me they would take off monies owed on first set of tires, from the second account for second set of tires. They found out, I was right, the company and gone out of business. I'm Disabled Widow, with Traumatic Brain Injury. I had COVID-19 back in January and am Suffering long term "Fog" from COVID-19. I sent pictures to prove the tires are no good, not new. They told me via phone, they would get another shop, to replace tires and put monies, paid from Second account, onto first account. This would have paid it in full. Now they're Refusing to honor this and to close second fraud account. I have one vehicle. Purchased one set of New, not Used tires. Need help getting this corrected.

I had a lease agreement payments were 23800 dollars last month statement was 75 but still 238 deducted was told that was early pay off and could not be reversed mind you I have done 8000 or so in last year or so and have missed no payment 200 is 200

On May 24 my wife and I went to Ventura TV to purchase a new refrigerator we were financed thru Acima credit Ventura delivered the refrigerator there driver was supposed to hook it up,he said he didn't have any tools or parts we paid for hookup service he plugged it in and left I did not work we called Ventura back the ordered a repair man from Applied service plus who came a week later to look at it he went and ordered parts which came in a week later when he arrived on 6/8/22 he found he had a wrong part he went back to order 2 parts at this time I began getting more frustrated because we purchased a new refrigerator not a refurbished one I tried to get Ventura TV to replace this one but they were Adamant about fixing this one I didn't pay to get fixed o payed for a new one so my wife reached out to Acmia Credit to replace or take back this pice of junk. We are still waiting in the meantime I went and bought a new refrigerator

I have used Acima many times and I receive Early retirement benefits on the 4th Wed of the month which is how I have always paid my account with Acima. But for this application I was told that I have only one payment option with my 1st payment due on the 13th of May. I would like to pay the 1st early payment option and pay this in full by the 2nd of August, 2022. Your customer service reps are rude and hang up on the customers.

March 1st I made a payment of $148 towards my payment. I asked the rep how much I had left to pay off my account, he told me $348. I told him that I will be making this payment on the 15th. He asked me will I call it in or doing it online since it would be easier to do it online. I said online. Not once have I ever had to contact Acima and tell them 2 days in advance that I will be making a payment so that the $62 monthly payments would stop. I paid the last amount due and I received an email and it stated on the account my account was closed and paid off. Today, I went to look at my credit history and it showed that acima was still active and I owed $1000. When I called they said it was due to to a payment of 62 that was kicked back. I asked for what date, the rep said for the 15th. I explained to him that I paid it off so it shouldn't be automatically trying to pull out any more money. That's stealing. He said well, you should call 2 days in advance to let us know this so we can stop that payment. I told him I let the other rep know 2 weeks in advance and it should have been shown on the account that I was paying it off on the 15th. He goes to his manager and he says that the only way I can close this account is to pay the $62 plus $25 for process fee to close this account. This us unacceptable. I've worked with acima more than 4 times and I've never ran across anything like this. This is high way robbery.

My name is Maria Perez I have paid 3 different leases with Acima lease1835683, lease 2541464 and the last one paid today lease 9853990. On this last one it was a nightmare by payment not being taken out on the correct paydates and a lack of comunication with the customer. They have no feelings for they customers they speak with. Today March 31 was supposed to be my last payment. Acording to the representative because they could not get the payment, ! Thats right the payment is supposed to come out today this is the second time I have to be put trew them making me feel like I don't make my payment. Also there was no written communication after the first incident that the payment was comming out befor my paydate because of the 90day purchase option. When I sple to the last reprsentative and asked if i had enough time by my paydate he told me had plenty of time. I call today and I get this bombshell that they tried to get my payment on the 28th when it's not supposed to they see what my pay cycles are and charged me 100.00 dollars extra. That will deffinetly be my last payment or purchases with Aciman they should have waived that fee especially seeing how I've been a loyal customer this is my loss and also Acimas. I never want to deal with them ever again.

Maria Perez

Dont trust this company. If you buy furniture and you want return money wont be given back even if item is in good condition. They alway find a reason to charge without best interest or protect the customer. They claim they never got any photos of item meanwhile no one ever replies email

Its not first time I used this company . id rather buy furniture from amazon even thats a run around headsche to deal. But I feel more straight shooter deal.

Acceptance now and acima. Both should be monitered and have insync management better quality personnel handling peoples delicate matters. I read alot of the complaints. Much can be prevented. Or shut down both company's depending on improved scenes or if same type complaints then have the company s screened behind scenes.

very disappointed with this company no tolerance towards their client. I started a month before going to basic training and I normally pay since the payment was automatic so I had no worries about that just not knowing that you had a deadline because for two and a half months i did not have access on my phone and now i am being told to pay double i tried to negotiate with them because currently i am in Ait and financially i am unstable to try to find an arrangement because i made them knowing that honestly it wasn't my fault and one of their operators were very rude on the phone to me which I didn't like at all

[protected]

Ndiaye adja

The customer service is horrible; they make extra money by blaming the customer for their mistake. They lack transparency and do not care about the customer. I asked to speak to the Supervisor, and he was worst. He could not understand my frustration with their misinformation and practically called me a liar. I am sharing this concern to make other customers aware of how this company practices its business.

I have used Acima in 2019 to buy a bedroom suit out of the mall and had a very pleasant experience. I thought I would use them again to get a washer and dryer. I called Acima to see how to apply and was on the phone with the rep for 1 1/2 hours to purchase the stackable unit and sign the contract. I saw on line Acima bought AcceptanceNow which I've used 5-6 times before. Come to find out after signing my lease they are nothing alike. AcceptanceNow does not charge you a fee. If you pay it in 90 days you only pay the sale amount and taxes. Best Buy unit was 1394.99 plus tax 97.65 totaled 1492.64, then Acima took the 1492.64 and taxed it again 112.88 totaling 1605.52 with a 120.00 fee to use Acima even though I'm doing the 90 days so my total owed is 1725.52. I asked for a supervisor she (Christina) stated she had to check with the resolution team. She came back and stated since I bought it off line they can do that. That's fraud. They debit my card twice for the initial payment of 70.94 I called my bank and I'm disputing the charges. I cut off my debit card and I'm on hold with the bank to change my checking account. I told Acima to come and get this unit and I requested a call back from a Manager in the morning. DO NOT USE THEM. They are not like they were a few years ago now they're doing things and coming up with their own rules which are against the law.

March 12th 2022, I was notified by Experian I was 30 days late on an electric scooter that I never open an account for. I call Asima and got the run around and was given incorrect web addresses to file fraud charges.

My name is Christopher Harlan and you can reach me at [protected] to confirm account information. you can also reach me at [protected]@johnsonautoplaza.com

on 3/12/2022, My Experian account notified me that I am 30 days late to a business ACIMA Digital FKA Simple that I have never done business with.

Worst company and customer service. Take your business somewhere else. Dealing with these people I don’t know how they’re not shut down. They will take out payments on your credit card without Authorization on any days you agree on. I’m in a current situation with a disputed charge that takes time and will not be solved easily. Their process and way of doing business is unorthodox and will leave you without money.

I purchased a mattress on Oct 1, 2021 for $748.99 and signed up for the 90 day lease option with Acima with automatic payments being taken out weekly. I paid an extra payment on Oct 13th, and after that three automatic payments were paid out of my account. I paid another extra payment on Nov 4th leaving a balance of $107.10. I assumed the remaining balance would be paid by the automatic payments long before the 90 day lease ended the end of December. I was unaware the automatic payments were discontinued after the Nov 4th payment without my knowledge and the 90 days ran out unfinished without my knowledge. Now, three months later I recieved an email saying my lease ran out & I now owe another $600 after I have paid $641.89 on a $748.99 mattress.

I was sold a washer and dryer from South Ga appliance it didn't work I call the company again the same day they brought it out and was told a lie about a service tech coming out he came the next day he told me the valves was no good and both appliance motor was about gone. They quit answering my calls.sold I look at paper he gave me and got mad on this paper it said I owe Dan near over thousands dollar. I know this wrong the washer and dryer was only 499 plus delivery and taxes o give him 200 I used a credit card and cash which it would left me owing about 300 and some change he told me 54.00 for 5 months .I have proof this

And will be off. The washer didn't work period plus it flood my laundry room floor the dryer no lint trap plus make a bang noise I have proof of even the tech said the valves was no good and the motors was about gone on both.I call over and over again no answer I have proof of that nobody else came by the house Acima, solution for this I paid $288 for early payout for what they didn't work. Please help me and other people who are elderly and disabled from being scam by both companies I do have lot pictures and videos with soundm

I purchased a washer and dryer from South Ga appliance o 01/26/22 after they installed it I went see how it works 1st thing I notice was a lot of water on the laundry room floor then I heard dripping the washer was dropping water in the inside of the washer I turned it on it made where sounds and wouldnt work so I said let me check this dryer it no lint filter and made loud bumping sounds and smoke coming from the back. I call the appliances store she said they was going to send a repair man it was 11 am, at the time by 3 he still wasn't here some I call and call they wouldnt answer the phone I used my son phone they answer on the first ring saying he coming by 5:30 no show Friday, they b still wasn't answering I have my daughter to call they answer questions n the first they he coming out noshow he arrive about 6:00, look at it and he said the values and the motor wasn't any good I call acima, and told them problem with video evidence they told I sill have to paid $588, they don't give refunds for defected equipment or I can do a early payout for 588 t. I need help

I owed $300 in December 2021 to payoff couch, was short $100, that was my 90 day payoff, since i did'nt have enough money to payoff in december they are now making me pay $800 to pay off couch. The funiture was only $745 to payoff in 90 days but i was short. In December they showed that my payment was $82.00 for this month, I had to pay 131.00 for payments. I tried to see my payment history but they did'nt give me or show me online so i can see my history. what can i do,

To Whom It May Concern:
ACIMA, has been notified many times to STOP debits OUT of an account from Wells Fargo of Marva R. Sanders, they have NOT Stop, and keeps going into an account that is no Longer hers. The Products that was obtained from was with Guaranteed Tires in Greer, SC, It was Coil, and other parts that was BAD and ACIMA was NOITIED to STOP DEBITS out of an account because the PART DAMANGED THE VEHICLE and Marva R. Sanders is not able to drive her vehicle, also they claim that there is 10 Payment on only 232.00 and then they are also debiting another amount out as well . 187.00 and 112.00. Wells Fargo has put a stop payment on these DEBITS but ACIMA WILL NOT STOP ! the other choice is to go to the supreme courts because this seems to be happening to many consumers and they will not stop, HOW ARE YOU GONG TO CHARGE 10 PAYMENT ONLY ON 200.00 IT IS INSANE.
THANK YOU,
Sanders'Family

I was approved for online at tractor supply for go kart..they approved contracts and took my down payment...sent confirmation I will sign start of contract when item arrives..now after 4 days I call back and they say they can't do it cause it's gas. .but yet I can buy a riding mower or generator which uses gas...now I missed the sale price and can't afford to get this for my son...this is pure b.s..you should never approved contract or took my payment If it wasn't allowed...think I need to speak to a attorney..it is under 100cc coleman go kart