Ackermans
Reviews and Complaints

I have had 2 terrible experiences at Ackermans Signet Terrace, Lenasia. Last week I went to buy a gift for a friend and while in store 1 of the employees tried to chat me up while some of his partners in crime tried to open my bag. Luckily I felt my bag being opened.
Today I went in to change the size of a pyjamas I bought for my son. When I bought it, it was on a hanger saying 12-18months when I got home I saw it was actually 3-6months. I went back today, tag still attached to the garment, unfortunately I had misplaced my slip. I was received with attitude. The cashier insinuated that I always dont have slips which isnt true. The manager was called to do an over write and she told me I was supposed to see her at the door to. inform her that I was making a return. But when I entered there was NO ONE at the door. Then the cashier rudely told me he will not give me a slip because I didnt bring. one. I understand I didnt have my slip but their rudeness was completely uncalled for. They know me because I am a frequent customer. Just on monday I spent R550 there. I love ackermans clothing but to get rudeness when going in store is not worth it. I am appalled at the level on unprofessionalism.

I bought the M1 phone on the 21st March 2018 the phone has been giving me problems since day 3 of purchase, it switches itself off even when the battery is full and won't turn till I put it on the charger,

Sometimes it doesn't show my contacts I have to keep rebooting until the contacts pop up again.

I've been writing to Ackermans on their complaints page but nobody has ever gotten back to me till this day.

As I'm typing this my phone switched of last night and I left it in a charger only woke at 3 to switch back on but when I woke up this morning the phone it was off again it won't switch on till now.

I'm being harrassed by this Ackerman's manager from Port Elizabeth branch in Govern Mbeki street. Whenever I got to the shop he always claims that I consult customers to buy with my credit card. Today he promised to cut my credit card when we wanted to buy gifts for a friend who recently got a baby. Now I had to travel to Greenacres shop to buy the gifts. I do not accept that treatment anyday and if this happens again. I will sue the guy and take him to court.

Was in your store today. My nephew got hurt in your store today. The rail fell on top of my nephew. Very upset none of your staff came to see if his ok. Some lady pass by only to find out later that she's the manager by the name of Siza. Now my point is how can you have a rail on the sales floor that only has 3 wheels on it. Please I need feed back on this equipment that's not suppose to be on the floor. To top it all your manager has no idea on how to log a customer incident report. The store is Signet Terrace Lenasia South. But I would like to say thank you Nonceba Ntuzlea.

Bought 4 pants (coudroy) for my boy a week ago. He wore 1 a day ago. I washed it today with my machine and it tore on all the seems. Took it back to the store wet as it was, together with the other new 3. And they wouldn't give me my money back because I didn't have the receipt anymore. Instead a gift card, meaning I'd have to buy there again. Well I didn't keep the receipt because the product fitted perfectly and I was satisfied with the product until I washed it. The manager on duty today the 2nd of April 2018 wouldn't hear of it, instead she said she doesn't think it's the washing that tore the trouser... This is quality defect, why am I forced to buy there again. Well I cancelled the layby I had with them, that I took on the same day as this purchase (well I had reasons to keep that receipt) and bought something else with that voucher. And that was my last purchase ever at Ackerman's. For that manager's stinking attitude...

Dear all,
I've had one of the darkest day of my life in Ackermans Cresta Mall today. I entered the shop today 31st of March 2018 around 12:30. As I was walking in the aisles with my kids, looking for items I caught sight of a beautiful ballerina beige. As I was helping my daughter to fit the shoe on her foot, there was a lady who suddenly came and she engaged the conversation with me about the size of the shoes and the age of my daughter. Little did I know that the lady was distracting me for her friend behind to steal my purse. They did succeed. When I went to the till to pay, no purse and my bag opened. I called the manager of the store and reported the matter, only for him to tell me that there are NO CAMERAS in the store. How can a big store like Ackermans be without cameras! What about the security of the shoppers. They took a considerable amount of money (R3000) and all my cards were gone... up to now, nothing has been done about it. They just said there is nothing they can do about it. SO GUYS BEWARE THE ACKERMANS SHOPS YOU ARE GOING TO. THEY DONT HAVE SECURITY CAMERAS FOR YOUR OWN AND THEIR OWN SECURITY

I am very disappointed in the items that I bought on the 22.03.2018 for my two gals it was the all in one bunny onesies. Both has loose stitching one on the arm and one between the legs. The price was R169.99 each. Does the cloths not get checked before putting it on rails? We went camping this weekend and that's the reason I bought it for them to wear at night so as I was dressing them Friday evening the 23.03.2018 I saw the loose stitching. I had no choice but for them to wear it. My details are as follows :
Mrs Zulpha Moosa
[protected]

I am going to wash them out and want them refunded.

last year November I bought stockings at Carlton Centre Ackermans and on the pack it says you get 2 Pairs and I never actually checked on how many pairs are there until yesterday when i wanted to use the stockings only to find out its only 1 stockings not two, then I went to Ackermans I told the Security who was on duty about the matter and he said he wont assist with anything as there was no slip he then called Eric who was in charge before he can even assist the Security instructed him that there is no slip and what i dont understand is why do i have to have a slip for the product i bought already last year and I have proof that I swiped at Ackermans and I still have the box of the Stockings please advise on how can this matter be resolved.

I have had this account since last year July been paying my installments on time but when ever I check on the outstanding balance there is not much change and when I contact the call center the agents lack information and product knowledge every question I ask they have to put me on hold and ask someone like really how can people without the required knowledge and skills be assigned to assist us if they themselves don't know what is happening, and that its my airtime that is being wasted . what pissed me off the most I just called thru now still querying about the same problem told the consultant I want to reduce my limit so that I can close this account she/he rudely laughed and became sarcastic telling me "how can I reduce my limit when owing R3200 the tone and manner on that call was just unethical to say the least . as much as I love your clothes for my baby I will not allow such service whereas im being over charged and don't get any assistance when I need it . poor customer service indeed.

I recently purchased a few packs of 3-6 months vests from your ackermans store in Kokstad. Upon opening it, I noticed that the vests were quite small for a 6-8 kg baby. I then measured them against 0-3 month vests and noticed they were the exact same size. I'm extremely disappointed as I have wasted money buying vests when they will not be worn long.

I'm really concerned about the double deductions that were done on my bank card when I made a purchase last week.

This happened at Jubilee mall in hammanskraal. I made a purchase but the slip didn't come out the machine. They insisted that I should swipe again and that the first amount will be reversed. I refused and left my clothes in the plastic at the store. The money was already withdrawn but no receipt.

I returned 2 days later and swiped the clothes again, because I needed them. They promised to contact their financial department when I bring my bank statement. I did. Then they asked me to reserve the money at the bank. The bank said it was not possible on their side.

I called the store and they said they will get back to me. They seem confused on this matter and how to handle it. The clothes were over R1000. I need the money back pleases before the 10th of March 2018.

Please assist.

On the 24.08.2018 My mother went to the Ackermans store at Daveyton mall and bought some clothing for my daughter, she came back complaining about their slow service and lack of customer service. She further mentioned that you can see that the staff there has no sense of urgency nor the willingness to assist/work. I had to go back to the store the following day to exchange some of the clothing as they were big. I can also say I experienced the same thing my mom experienced and further more got assisted by a rude cashier. Prior to me getting to that till Rhandzu Nguyuza was assisting two old women, whom I believed did not have enough money for the items they had in hand as they had to return/ leave some of them and that's after they kept on asking how much are the items thus far that she had already scanned. Instead of her advising them she rudely asked them how much do they have in hand and why didn't they check the prices prior to getting to the tills, as she now have to go through the items and their prices individually and have to return some of them when she had already scanned them. They didn't say much to her just gave her the money they had and advised her to process what she could considering the amount they had. When I got to the till I greeted Rhandzu Nguyuza whom did not respond, I father gave her the packed of the items that I came to exchange and further advised her that I am here to exchange the items in the plastic. She rudely told me to take out what I came to exchange, I then told her it's all the items in the plastic, she again rudely told me to take them out which this time I responded to her, and old her to speak nicely as I won't tolerate her attitude. She further more told me its not her work to take out the items from the plastic, which I took them out and laced them on the counter nest to the items I was to exchange with. I got another rude instruction not to mix the clothing I had in the plastic with the clothing I were to exchange to. I told her they were mixed but put on the side, she then flipped and mixed them together and further told me not to bring my home stress to the store, of which I responded by saying, I have no stress whatsoever instead you are giving me attitude like you did with the previous customers and arguing with me instead of doing what I came here to do. I further advised that I wasn't there for a fight but for a service and I deserve to be treated well as I know customer service and my customer rights. The Lady that was behind me also added that she(Rhandzu Nguyuza) was giving us attitude and she has been actually looking at her.

I am paying my account via debit order. I am not happy at all. The credit available reflects as zero up until the debit order is processed on your side. It deduct on my bank statement days before and when I want to make a purchase, I am embarrassed when my purchase is declined. This is not on. My credit available should be available to me when I need it.

Good day

I bought a phone on the 31st august 2017 from the ackermans store in vryburg, store no: 847. On the 28 december 2017 I took the phone in for repairs on the first time. Received the phone back after 3 weeks, the phone was working perfectly untill the 13th february 2018, the phone went dead again. This is now for the second time. On the 14th february 2018 I took the phone in for repairs agian. Its almost now 3 weeks and im still waiting for my phone to be repaired. I phone several time the vryburg branch and they advise that I need to speak to 3g mobile on 011 608 0603 and spoke to boitumelo. She advise that they do not spoke with branch walk in customers. I have to take up my query with the ackermans store where I have purchsed this phone from. Spoke to naomi on 0539272741 and she advise that is should refer this matter to 3g mobile. I think this is poor customer service. When I purchased this phone with my cash, I did not rever your cashier to the bank where this money was kept. So why should I be send up and done and still with no resolution.
Please advise what I can expect from ackermans as according to the national credit act, if a client purchase something and not satisfy with the product, they can return the item to the store within 6 months from date of purchase. This phone has been return due to being faulty and not because I am unhappy with your product. Dont you think my phone should have been replace second time that I took it in for repairs. How long will I have this phone after repairs before its dead again.

I had Purchased a cell phone 18th December 2018 and had it returned by 28th December as it was not working, the phone was a Christmas gift but it was a piece of scrap could not receive or make calls, screen turned white and the staff at the Ackermans Branch never do followups i paid for the phone and today is the 02/03/2017 i still do not have the phone back. The matter was escalated to the Store Manager Mr Mageba but he is full of stories and lies..i need my money back. I will never encourage any one to purchase any cell phones from that branch as the staff are incompetent and know nothing about customer care. I regret going there

I applied for a store card/account in Dec 2017, I was told to email bank statements and shortly after got a call for more info, I was asked income and being a person who own my own company I gave my net not gross and was not asked either by the agent calling .. this then caused so many problems and my application was closed .. ackermans then told me it was not my affordability or credit but I was suppose to give them the gross income as they match it with bank statements .. so they sent it to relevant departments and asked me to reapply .. so I did immediately .. it's taken them 3 months to let me know that it can't be fixed on their side (IT / system issue) and I can try and reapply in 6 months ! I'm
Disgusted at the pathetic service from
Managers who don't call back and show no apologies in their tone of voice ! To name Anastasia, Cheslyn and a few others who I cannot remember as it's taken the whole world to help me ! I'm sure the shareholders would not be happy to know that people who want to spend their money there are being turned away! It's really such a pity because out of all the retailers I shopped around at when finding where to apply their clothes are the best value for money ..

I took my phone in for repairs under warranty in Newcastle Mall Ackermans in Kwazulu-Natal on the following date 04 January 2018, today marks full seven weeks still without my phone, i have been calling them for weeks but yet not even one of them in the store got me helped including their Head Office. I want people to know what sort of bad service will they get when they are buying from Ackermans, i even asked for my money back to go buy a cellphone from elsewhere because i have to use my phone for work but now how am i going to complete my daily tasks when i have to ask my colleagues to swap sims if i have to make calls? Ackermans has shown me how bad their service is and i will never ever buy anything from them if this is how they run their business. For crying out loud, the phone was R1000, can`t they just replace it?

I was at Ackermans witfield square boksburg today to do some shopping as I went through the store there was a sale Railing so I had a look there as I was about to take a item off it the railing fell and I hurt my eye the employees looked at me and did not even bother to help me one of the customers come to help me put the wheel of the railing back I called the Manager and all I got was sorry. They did not even bother to remove the railing I'm so very disappointed in ackermans and the service I reserved... I really hope I get a reply on this Complaint before I take this further

I bought a phone from Ackerman's Daspoort Last year it was a Hisense and it went back twice already for
Repairs.
Every time they say the phone is fixed but the same problem exist.
Phone still not charging since the last repair so I can't even see if they fixed the speaker.
I am really disappointed in the service I'm getting from 3G.

I bought the phone in May 2017 and it's been in for the same problem twice.
I really need for u to replace that phone as it seems to me it's a factory fault or something.
I can't wait every time 21 days for it to be repaired as I need the phone for work purpose.
The technicians even lost my proof of purchase the first time and I think it is very poor service im getting from you.

I went to the store in King Williams town to pick up my cell phone which was ready for collection. The manager of the store was very rude. H e does not know how to provide a customer service. Please if possible send him for A customer service cause. For him to be A manager and behave with the customer. If nothing is done then I will be forced to put my complaint in the social media.