Ackermans
Reviews and Complaints

My order no is [protected]

On the 28th of March 2023, I ordered clothes (approx. 11 items) from Ackermans online to the value of R1 949.40

To this day nothing has been delivered. I have called the contact centre three times and given empty promises. The package was collected by the courier company on 29 March 2023...thereafter no one knows where it disappeared to.

I am told that an email has been sent to the courier company to follow up and they have not responded. So what must I do in the meantime!

In fact, I have been given the run around so much that I am doubtful that this is being treated as priority.

I buy my children's clothes regularly from Ackermans but this was my first time trying online. The service I have received has left a very bitter taste in my mouth, even towards the store. I am beyond disappointed.

I hope this complaint will help resolve this headache. I just want my children to get their pyjamas. Is that too much to ask.

I bought a cellphone on the 1st of March 2023 and after 3 weeks it gave me a problem, charging point. I took the phone to store and they told me that they need to send it for repair. That was on the 12th of April 2023. When i asked about the turn around of repair, the Bela Mall Ackerman's store manger lied to me and also made me look stupid. But i decided to turn a blind eye. So on the 17th April 2023 around lunchtime, i went to the store to make a follow up since I received an SMS to take my ID to the store so that they can check for me how far is the phone. The manager never bothered to check on the system and instate she chose to make fun of the situation and start gossiping about with other employees. I was not desperate to buy a phone at the store and again I bought that phone cash. So I don't expect to be threated like I am stupid. I don't want their phone anymore, I want my money back and if I don't get any assistant I will escalate this matter further

I bought a cellphone n it was not working properly, they took it to repair n the phone was not fixed, I went to complain again and ask refund since the cellphone is not working, they insist on booking for repair again while repair companies is not helping, they have my phone n my money, I don't want thier phone anymore I want my money, cellphone was costing R1300 it still under warranty, I return the cellphone on 12 April even now I did not get help

Ackerman's Sontonga managers service is horrible on the 17th of April 2023 I had a gift card and wanted to change it for cash with another customer the customer agreed but the manager was at the till point at that time and said its against policy to do such, I wasn't asking for cash at the till so I'm not sure what was his issue with me. He treated me as some sort of a thug or a scammer. I was so ambarrased and very angry because now the customers at the store assumed that I was trying to rob them. The name of a manager is Mvelase

Yesterday on the 15 of april 2023 I went to ackermans store at sam ntuli katlehong to cancel of the labye due to difficult reason the service I got the was so upsetting I was going to cancel the labye and take other things with that money but the way ackermans staff and the manager treated me I swear I will never thinking of going back to buy in that store. They were so rude waited there for 2 hours without any help. They must know how to treat a customer I have been a loyal customer for over the years I have never experienced something like this before.

I'm Phelokazi Nongidi

I had a problem at Bizana ackermans on Wednesday 12 April I forgot my wallet at the till. I remembered may be after 5 minutes I quickly went back to the cashier that was helping me I told her that I forgot my wallet, she said she didn't saw it may be the customer that I left with her took it. Then I ask the footage she called the manager then the manager said I need to pay footage. I exited the shop when I came back I asked them how much do I need to pay for the footage they changed their story and said footage is operated by their head office.

To cut the story short when I came back again from the complex offices I met with the manager at the passage telling me that there is a customer that is saying she saw the wallet in the store when I check it's mine

There was no money I lost my R3500 just like that

What I want to know is Ackermans has no footages? When you had a problem like mine it will just end like that?

I am asking for clarity

I have recently discovered that I have a funeral cover with ackermans since 2018 that I don't remember applying for. They call me constantly telling me I'm behind so when I asked how is it possible cause this account was paid up until February when I took somethings for my mom, they start calling me none stop about my account being in behind. I was puzzled and got very annoyed cause different consultants would call me the whole day. Than one consultant explained me about same funeral cover that I have since 2018.

My card number is [protected].

My email adrr is [protected]@gmail.com

Thank u

when I bought the Premio s87 at Ackerman's at canal walk the casher who sold connected the phone was struggling a bit with the battery as it use to be very lose , my fiancé that its probably new that's why, however when he got home we were struggling to charge the phone because it wouldn't connect to the charging socket. I opened the back just to notice that the battery kinda doesn't fit I had to put a folded piece of paper to lift the battery to connect and it charged, I actually tried emailing but since received any feed back, Now my mic just stopped I can hear the person but they cant hear me, I can listen to music watch movies but just calls . Again I tried to contact someone at customer service but still nothing , no response to my emails. So what am I suppose to do busy job hunting but that's kinda impossible as when I do get a call the other person wont hear me.

At around 11.30am on Sunday 02/04/23 my husband & I went to Ackermans to purchase some much needed winter clothes for our grandkids.

Are we entered we greeted the staff but they were not so friendly & didn't even smile.

Then we proceeded to to look for the clothes.

We had difficulty finding the sizes so we asked a staff & she abruptly pointed without physically showing us.

The staff seemed very unhappy to be working.

They don't seem to know where everything is & are extremely unhelpful & unfriendly.

Unfortunately I left without purchasing anything.

I have an account since last year may, on the 1st of February i paid my overdue account..i have been unemployed for the past 6 months..the call center agents keep calling to make payment i explained the situation n they still call..today they called my sister my niece picked up n the agent literally swore at her.

[protected] is the contact they used

Good day

Have to go straight to the point everytime i went at Ackermans at mankweng 1112 employees are being treated unfairly being humiliated by the store manager insulting them in front of the customers so how will this matter be resloved? This matter should be addressed as much as you can because we no longer feel welcomed and shopping good. The other time i was asked there was a certain cashier his name was Nkadi and Lerato they were so helpful as employee doing the right thing providing us with better service they ended up resigning because she tells everyone entering the store so just wanna get clarity that even i myself im working in a particular department and there is what we calls POPIA ACT because the manager used to inzult them they no longer available so i feel sorry for those who have left...the problem still continues this matter should be taken to General manager of ackermans and solve the matter those children i think they were forcefully forced to resign as the manager was insulting them and one them was pregnant and the manager commanded her to climb step ladder whereby she even told her terrible words that she is not the first and wont be the last at Ackermans to loose the unborn baby...those employee i appeal to the General manager of operations to investigate about the matter and bring those children back to their position

Regards

Anonymous

It came to my attention that I took out a Ackerman’s funeral Cover, which I never did ,I remember I was in the grove mall Ackerman’s pretoria and a gentlemen came to me ask me do I have a Ackerman’s account so I told him yes then he said do you know that you get funeral cover for free because your instalment is more then 300 rand so let me see if the funeral cover is active

Then he told me is not active he will make it active then I realised this guy is lying to me I did read the policy and told him immediately I am not interested I never sign the policy at all

Please cancel this policy with immediate effect as I do have a lot of policy’s in place and don’t need this one at all .

I also want refund if this was bill on my Ackerman’s account and add to my instalment, I did not sign this policy. Go look at you records and see that I did not sign to give Hollard permission.

To deduct money or add this to my instalment.

I was asked to send 3 months payslip to verify my account I was told I was given R3400 I emailed my payslips I went into Ackermans they sent my 3 months pay slips up to this date I still wait for them to send me a code so I can start buying I honestly don't know wats the hold up its either I can buy or I don't qualify really wat bad customer service

I bought a cellphone at Ackermans in Phoenix Plaza on 29 December 2022 in the morning. I had no cellphone so that is why I had to buy a cellphone so I can be able to communicate with my relatives in Phoenix. I was rushing to Joburg to celebrate my new year with relatives. When I reached Joburg I had to charge the cellphone until it was full. When I turned on the phone it showed me different adverts. I couldn't enjoy my new year because I could not use the cellphone and I went to the nearest Ackermans in Joburg I reported the matter and they could not help me they said that I must return it to where I bought it therefore I had to instruct my grandson to take a phone on contract by his name because I was desperate for a new cellphone. I stayed more than 7 days in Joburg so when I returned to Phoenix I went to Ackermans in Phoenix Plaza they said they cannot give me my money they had to repair the cellphone. I told them that I cannot take the cellphone I cannot use a repaired cellphone. can you please reimburse my money. I paid R4000 for the cellphone and I could not enjoy using the cellphone from the first day. the manager has tried to contact the department but you could not respond. please contact Nonhlanhla Khanyile manager of Ackermans. your immediate response will be highly appreciated

Today 4 February 2023 l visited Ackermans Bellville Middestad Mall and was rudely served by Siphokazi X. I was almost in tears when l bought 3 tshirts and she packed them in a small plastic . I nicely asked her if she could use a paper bag because thee small plastic was so full and uncomfortable. She told me to keep quiet as she knows what she's doing. I begged her for a better plastic and she scolded me. I lm never going to that shop again.

I bought a phone in November 2022 at Ackermans Matatiele. In December the phone started to give me problems, it started freezing and made it difficult for me to answer and later in November it started to become partially black on the screen. Because it was still under warranty, I took it back to the store Date: 28/12/2022. When I left the store I was told that I should come back a week later to check on my phone.

I indeed went to the store and I was told to come back a week later again, long and short of it is that the whole of January I have been doing the same thing my phone was still not back. I went to the store today 1st of February 2023 and I was told that my phone is still not back and that the store did call me to inform me that they could not repair my phone, I need to pay for repairs and when i ask them how much, they dismissed me and said I must leave the shop they will email the qoutation. I asked that they return the phone I will fix it myself since they had failed they still refused saying I owe them R180.

My complaint here is why does Ackermans claim that their phones have a warranty only to find that there's no warrant and also why are they refusing with my phone because they failed to fix it?

Lastly it has came to my attention that Ackermans sells cheap phones with a higher price, how does a brand new phone just die out of nowhere?

I bought school uniform at springs mall in December 2022 sale transaction was R2000 the 11 of January 2023 I went to Eastgate to do refund /exchange I was told I can't refund since I did not have original docket but I had a copy of the slip on my phone which I wanted to email to the store but I was told it's not allowed to give customers store email as it's only in store

And because of the high risk of shoplifting I can't even exchange for a smaller size than I decided to but new uniform on my Ackerman account

Plz assist I'm sitting with uniform that I can't use 😫 😢 it doesn't even fit my kids
I'm going to pay off my account and close this account I'm very irritate about the customer service I drove yo cloverdene to exchange I was told that Eastgate should have helped me since I had proof of purchase on my phone
But they can't help as well since I bought on promotion I must return everything 😭😭😭 I will never buy from you guys again
If your system got issues if you buy on promo

I bought a pair of jeans for my daughter 2 years old around the 5th/6th of January 2023. So all along I kept the jeans so this morning as she was going to daycare I put of the jeans. As I was putting them on I realised da colour was coming out and everything was turning black even her legs, my bed everything.. When I started pulling it up the jeans just tore... Like seriously I was so hurt and disappointed. I no longer have a slip but the tags are still here with me cause it's been a long time since I bot these jeans. I went to Ackermans dy said dy can't help me cause I no longer have this slip.. I find this so unfair.. The quality of your clothing really sucks, this is not the first I experience this. Plus the guy I spoke to pissed me off he was rude

I went to buy towels at ackermans Nkomo mall but the size on the towels and the price tag were totally different on the towel it said 85x130cm on the price tag it said 90x130 I raised the isuue with the guy who was helping me and inform him that I needed to raise the issue with the manager of which he said to me the manager was busy he cannot come hear my complaint I went on and bought the towels because I needed them to gift someone

2 hours later I went to the very same store to buy another tower hoping they fixed the mess but guess what it was still the same and they blame all this on headoffice I feel scammed and disappointed with what happened

Hi. I have a problem with the manager of Ackermans Mayibuye, he sold me 3 phones, Samsung A13 × 2 and Huawei Y70. At R4000 and I gave him an additional amount of R2500 for another 2 phones, the incident happened on the 24 of November 2022... the guy didn't deliver as promised... He said to me that I must wait for another robbery to happen... Now he is ignoring my calls, please assist