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CB Retail Stores Ackermans They are quick to list you but do not delist
Ackermans

Ackermans review: They are quick to list you but do not delist 52

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Author of the review
9:50 am EDT
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I took the initiative and went to Ackermans Eastgate to make paymet on my account, the consultant at the customer service counter refused to assist me as she said that without the card they cannot assist me even though I offered to give her my id number, she told me she was to busy to call the Head Office, so I walked out very disappointed with the service I received. I then found out that I have been ITC listed for R389, which I paid via EFT on the 23 May and was then R472.23 but I was not removed from ITC, I was trying to buy a car and was told am written off as a bad debt. I want to be removed from ITC as I have made a payment, they are quick to list you but do not delist.

52 comments
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Maria Magdalena van der Merwe
ZA
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Oct 19, 2017 2:05 am EDT

no0 aircons in Wolmaransstad Ackermans we can not shop in heatet shop

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Limise
ZA
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Aug 13, 2018 10:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I went to golden acre Ackermans today to buy clothes for my unborn baby. I asked the cashiers about the special of baby growns, they said there is no special it was last week.I only got two buble for R60. I spent almost R700 only to find out when um home that the special ends on 8 Aug ..so they lied to me!

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ShaneZA
ZA
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Aug 14, 2018 1:55 pm EDT
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Hi people. Never buy a cellphone at ackermans because they wont take them back in case theres something you dont like about it. I bought a phone yesterday, today when i take it back to complain about it, i was told they cant take it back. I bought something that doesnt satisfy me. I wasted about R1800. Ackermans sucks!

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rochelle tarentaal
US
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Aug 15, 2018 7:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

good day all

i am Rochelle Tarentaal a member by ackermans. i have a concern with my balance by you guys.

can someone assist me with my 6 months pay details?

email :- rtarentaal2@ccbagroup.com
cell :- [protected]

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Maseko
ZA
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Aug 20, 2018 1:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I bought a laptop in early February and promotion said I will get 1GB for 6months subjected to a R50 recharge. 1st month did the recharge and got 1GB but now this month, I haven't received anything. I went to the store in eastgate to complain yet the matter hasn't been attended to.

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Reabetswe
ZA
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Aug 20, 2018 4:28 pm EDT

Just few minutes ago i was at ackermans menlyn mall,
1.cashiers are not wearing name tags
2. Dont greet customers
3 their service i very very poor we approximately waited on the queue for like 15 to 20 minutes just to take out a layby
4. They have a rude way of responding to customers

Please get to the bottom of this

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Margaret Busisiwe
ZA
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Aug 20, 2018 11:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I've settled my account on the 22/12/17 at Greenstone and on the 10 /01/17 I went to the same store that I've settled to Greentone to close my account . Boom On the 16/01/18 received an sms dat I must pay R 58.56 for wat cause I've request dat you must close it .please rectify that please cause I won't pay it.

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Phelisa
ZA
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Aug 21, 2018 1:19 am EDT
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My name is phelisa nkonyeni iapply for account at Ackermans via SMS they call me and they ask my details so that they can fill application after they they tell me I must go to the nearest stores to hand my payslip and I'd after that the lady in the till says I'm going to receive message as soon until now I'm still waiting

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Busie
ZA
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Sep 10, 2018 8:06 pm EDT

I bought this phone but now the screen does not touch. The big problem is i can not draw my pattern but all i can ask now is if you can allow me to send it back to the store.

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Maria Magdalena van der Merwe
ZA
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Sep 10, 2018 8:09 pm EDT

The branch in Wolmransstad don't but on aircons in this heat. People don't want to buy or shop there. We did ask for them to put on aircons they just ignore us

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A3Elizabeth@1
ZA
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Sep 18, 2018 12:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My phone was handed in at Kroonstad Branch a week back.

I would like to get feedback please.

I have sent several e-mails to 3gservice@3gmobile.com but with no reply I also attached a copy of the repair form.

Adrie Stoltz
[protected]

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Silvanus
NA
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Oct 22, 2018 1:38 am EDT

For how long does it take? Been waiting for 5 days now. Kamulu N Silvanus, ID [protected]

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hero23
ZA
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Nov 04, 2018 9:30 am EST

i bought Dstv at ackermans in polokwane mankweng complex for R599 that included installation but their guy who does the installations said he cant come to my place because its far, now i have to find someone to install it while i have already paid Achermans for the installations

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Nonkosi Matshepiso
US
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Aug 14, 2019 8:39 pm EDT

I bought a hand bag at Johannesburg calton Centre at Ackerman, they didn't remove the tag, I went to vosloorus as I working there I asked them to remove for me they refuse they said they want a slip. I told them that I throw a slip bt I bought with account card. They said they can't help me I must go back to where I bought a bag

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Puseletso modiko
ZA
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Aug 21, 2019 7:58 pm EDT
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I am not happy at all i bought a baby jacket on laybuy... the baby wear it 2 times after that the jacket has damage both side and now i dont have slip to proof it but i know the date i pay laybuy... puseletso from Botshabelo freestate

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Vickie Breytenbach
ZA
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Sep 03, 2019 7:50 am EDT

I OPENED AN ACCOUNT THREE WEEKS AGO AT ACKERMANS FLORA CENTRE.

I GAVE THEM ALL MY DOCUMENTS, WHICH THEY SCANNED AT THE STORE.

I phoned head office, which they told me that they do not have the documents

If they transfer me they cut the line

Head office told me that they will phone me, which never happened

This is pathetic .

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Shelver
ZA
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Sep 14, 2019 4:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I bought a rain mac from Balfour Park the price was R149 99
When the article was scanned the price was R169 99
When I enquired I was told that the article was a price up?
How does this work
You see one price then you charged another price.
Lorraine
[protected]

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Phumie1804
ZA
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Dec 15, 2019 10:43 pm EST

I was double charged and it went through twice on my account but it didn't go through on the Ackermans system now I have to go back to the bank and reverse the transaction and the charges are going to be on my account. I think it's really unfair for the customer

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Melissa Julius
ZA
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Jan 01, 2020 7:11 pm EST

I bought black wedges on the 21st of December 2019 at the store and paid 200 rand for it. I wore the shoes to church on the next day and the back of the wedge broke [censored] well as the strap. I will be returning the shoes and expect a full refund. I am so disappointed as the shoes were very comfortable and i purchase from Ackermans regularly.

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Mamahlatse
ZA
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Jan 05, 2020 3:48 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I bought clothes at Ackerman's store
i returned the clothes I bought with using a debit card they did a cash refund that was successful to my surprise the money is still not in my account I have slips to show that the refund was approved but no money

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Andronnicah
ZA
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Feb 01, 2020 4:05 pm EST

While fitting pants in your store the magnet popped out and the pin pierced my foot . See pictures attached I was planning to spend over R1500 in your store but left with a painful foot and tears in my eyes.. The staff gave me tissues to wipe and a plaster . I left the store and no one cared if I was okay!

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Erroldine
Cape town, ZA
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Aug 23, 2022 2:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Im a hard working woman and I only have a bank loan on my name and was a little behind in payment but I want to open me an account by you guys and I get declined and I only shop by you for my son please help me

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Ignatia Nomfundo Tshaka
Mount Ayliff, ZA
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Sep 25, 2022 12:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I made payment almostly each and every 15th day of the month but what I have noticed is that my balance is not decreasing as expected which I don't know what is the cause

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Ignatia Nomfundo Tshaka
Mount Ayliff, ZA
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Sep 25, 2022 5:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Always the case when I am paying my account the balance does not decrease instead it is increasing I need clarity on that case

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Francina Ludeke
US
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Nov 01, 2022 6:14 pm EDT

Want exchance or get my money back. Have connectivity and battery goes down quickly. This is my 2 second cellphone. Don not want to exchange or to give my money back. Was there at the shop in Ficksburg. Thanks Fj de klerk [protected]

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Cathy@97
Polokwane, ZA
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Nov 22, 2022 7:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I need help with ui19 form. I have been asking about it where I used to work at Ackermans they don't give me straight answer.

Name: MATSOKU MMADITABENG CATHRINE

ID NO: [protected]

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FMachevele
Pretoria, ZA
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Dec 20, 2022 10:16 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Please unblock and activate my card i want to pay credit.

Khetani Freddy Machevele

Cell: [protected]

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Annelicia
Cape Town, ZA
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Feb 12, 2023 7:19 pm EST

Hi, I bought panties (briefs) the pack of 5 not once but twice, the latest was November in N1 city mall Goodwood cape Town . I find them very comfortable but the quality is terrible. After the first wash the panties starts to break, then have to stitch it. Unfortunately I've thrown the slip away otherwise I would have brought them back

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slieee
pinetown, ZA
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Feb 16, 2023 2:47 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I went to one of your connect shops and bought a Redmi cell when I reached home my sister didn't like the phone so when I returned the phone to top up and buy another phone they refused to assist me

So I left the phone with them and they didn't refund me,

I would like the matter to be taken into account

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Vusumuzi Mervin
KwaMhlanga, ZA
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Mar 11, 2023 8:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Bought a Premio S54/Telkom from Phola Park branch in Mpumalanga.Quite satisfied with the phone like many other customers UNTIL I had to replace the battery!Most of the cellular repair depots do not carry replacement parts including Ackerman's!please help!

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Chachu Honwani
Johannesburg, ZA
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Apr 02, 2023 5:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Iam compilation about sneakers which i bought them 31 January and only wear them 3 times now they looks like 7month. Iam so disappointed.and now ur system doent allow me to upload thr photo

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Mikheso
Malamulele, ZA
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Apr 02, 2023 5:55 am EDT
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Hi my name is Mikateko i bought kids jean 2-3 for my daughter she wore it once and it just tie off

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Lindelani Nonza
Polokwane, ZA
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Apr 02, 2023 8:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I requested UI-19 form and salary schedule no one got back to me please kindly help me...

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Ellen Hendricks
Capetown, ZA
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Apr 02, 2023 11:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Good day

I just have a complain why sending me so many messages for my account to be paid

I'm not even behind or in arrears it is so annoying for me while my account is up to date i think one is enough is not even month end yet

I don't need an sms to pay my account on time it's always up to date

Kind regards

Miss E Hendricks

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Lindelani Nonza
Polokwane, ZA
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Apr 02, 2023 11:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I'm xphadima I request UI-19 form no one got back to me ... Please kindly help me .. Lindelani Mokwena [protected]

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Gabzen Rubza
US
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May 01, 2023 12:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ackerman's store at Orange Farm Eyethu Mall doesn't have store cars.

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Phethelo
RICHARDS BAY, ZA
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May 10, 2023 9:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Good day

I would like to make an complain regarding the quality of your clothing lately. In March I bought Underwear for my daughter and it's May now and the panties are torn.I bought them in Richard Bay

The reason I'm writing now it because it the third time it happening I wish I kept the slip but will sent the pics.

Thank you

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Mqolokazi
Plettenberg Bay, ZA
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Jun 19, 2023 1:29 am EDT

Different attorneys approach me and it's confusing

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Tshegofatso Oagile
US
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Jul 15, 2023 7:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Incident Saturday 08 July 2023

Time 10:40

I stood for more than 20 minutes at the door and it was closed,I called the store line twice and it was confirmed that the store is open but I'm still at the door

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Anelisa Masiza
US
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Jul 22, 2023 9:08 am EDT

For a good 3 days I have been calling but nobody picks up the phone and I sent an email but its not going through

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