CB Retail Stores Ackermans exchange without slip

Ackermans review: exchange without slip 1

Sbongile Qwabe of US

Jan 16, 2020 10:02 am EST

Review updated: Nov 23, 2023

I bought clothes for my newborn baby in December and unfortunately I misplaced the slip however I was able to find proof that I paid with my card, the 2nd slip that normally comes out once you have paid by card. On the back of that slip it says you can exchange clothes without the slip but Ackermans Bayside Mall refused to do the exchange. So why does your slip say you can exchange if they won't allow it? That is false information provided to the customers. I'm not asking for refunds but I just want to change the size. The store keeps copies of slips so why is it a big issue that I don't have the slip?

My sincere apologies to the Bayside Mall Ackermans. There was a misunderstanding, its actually Ackermans Adderley street manager that refused to do the exchange. Nicolene from Bayside Mall assisted me and she was very helpful and professional and thanks to her.

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Hadifele

Westerncape, ZA

1 comments

Hadifele of Westerncape, ZA

Nov 23, 2023 1:51 am EST

I bought pants on Saturday 18th of November 2023 n find out they are abit tight for my son dont find my receipt but everything is still attached even the price tag and i swiped using my bank card is it possible to exchange the pants

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+27 860 900 100
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+27 21 937 2000
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info@ackermans.co.za

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Ackermans Building, 4 Waterville Crescent, Kuils River, Western Cape, 7580, South Africa

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Nov 18, 2024