Ackermans
Reviews and Complaints

OBF/ repair book-in form Prj073324

Bought the above mentioned phone at Ackermans Fairbridge Mall, it started where I had to press harder and harder on the touch screen. I thought it was the battery. I took it back on the 14 th of April 2018, on the 8th of June 2018 they phoned me to say the phone was back. That same day the phone started with the same problem, then it died and did'nt want to come on again. I took it back to Ackermans.

To whom it may concern

Ackermans account number [protected]

I, gerane dirks, opened the above mentioned ackermans account in june 2012, I paid an additional insurance fee on this account, to cover myself against retrenchments etc.

On the 30th april 2015, I was retrenched from my employment

1. I submitted all retrenchment documents mid may 2015 at the ackermans branch in lady grey street paarl.

2. A month later I went back to ackermans paarl, to enquire on the progress of closure, on the abovementioned account.

3. They then mentioned that they were still awaiting details from head-office.

4. A few months later I went back and they told me the same story and said they will let me know once they received any information regarding my account.

5. A year went by, without hearing anything from ackermans, so I went back the the store and by then they change supervisors, so I insisted to the new supervisor that they should phone head-office and I personally spoke to somebody there, who then confirmed that they have never received any retrenchment documents of any kind, with regard to this account.

6. My previous company was liquidated, therefore I could not obtain copies thereof.

7. I left the store and never heard anything further.

8. In august 2016 received email from ssdk attorneys stating that ackermans handed me over to them to recover the debt, amounting to r4038.35

9. I explained the process I followed, as mentioned in number 1 - 6.

10. By then tenacity attorneys contact me and I started paying of my ackermans account, of the amount of r4038.35

11. In february 2018, I was again contacted by tenacity inc, stating that the same mentioned account was handed over to them for recovery, now amounting to r4413.61.

12. By then I had already paid off an amount of r 1800.00 to semington de kok attorneys which are part of tenacity. With an outstanding balance of r2116.69 at the time.

13. I then contacted tenacity and informing them of the latest call I received from tenacity inc.

14. Mrs tasje pieterse from semington de kok attorneys then confirmed that she would forward me all documentation, confirming that I have been paying off this account. And asked me to send her the emails regarding tenacity request to me.

15. I received the confirmation letter and submitted it to tenacity myself.

16. I would be most grateful if you could please acknowledge receipt hereof and confirm that this account is in arrears to the amount of r1916.69 which I am currently busy settling.

17. I just feel I was treated badly, if I just payed the second attorney and never asked questions, I would surely be ripped off

It is imperative that I sort out this matter urgently, as it is majorly affecting my credit record.

I am a single mom and urgently trying to obtain a home loan to purchase a home for my daughter and i. Due to this matter, I am unable to do so.

I'm struggling because I rent here and there because the renting is so expensive and I feel I can pay off my own home with that rent money giving to other home owners and in the meantime I disrupt my child majorly and it affect her school work.

I would be most grateful if somebody could help me in this matter.

Awaiting your response.
Kind regards
Gerane

Cell: [protected]
Email: [protected]@bolandkelder.co.za

I have purchased some shoes at Ackermans, wore it for half a day ad the shoes started tearing at the back. I took it to the Tygervalley branch and were told at the door that if I do not have a slip or the bag that I did the purchased in, they cannot do an exchange for me. I told them how was I to know that the shoes will tear the first day that I wear it and I did not keep my slip. I had to turn around without any manager or supervisor attending to me.

Hi i've applied for an Ackermans account and I got an SMS saying I must send my 3 months pay slips and I did that, several times when I call them they are saying the did not receive anything, I went to the store I submitted and I also emailed the documents by myself almost the whole week I'm doing the same thing but still they are saying they haven't receive anything what a poor service from Ackerman's

31-5-2018, I was in the store to pay for my laybuy, which took almost an hour to be found, secondly I wanted to cancel one item but unfortunately I didn't have the receipt with me. I requested to see the manager for assisted who came with the bad attitude and introduced herself as the assistant manager. The point here is that I understand that every company has its own rules, my concern is the attitude the staff is giving the customers, can you imagine waiting for an hour and then again experience the bad attitude from the management. Please see to it that your staff respect us as buyers, at least we deserve that in return.

Good day

On the 31st of March 2018 i had made a lay-by purchaseof R400 with my debit card at the Diepkloof square branch and on the 2 May 2018 I went to cancel the lay by and I asked for the cash to be put on my account as payment and I made a further payment of R220 with my debit card now on the 11th of May 2018 I got an sms thanking me and telling me that I made a payment of R220 only, I went back to the shop and asked why is it that the R400 is not showing on my account the store manager told me the R400 is there but as a reversal on my account not as payment I have been getting calls from the collections department telling me Im in areas Im not suposed to be in areas in the first place and it is an inconvenience for me that I have to pay another R400 on top of the monthly payment no one seems to want to help me I have spoken to several people about this but it is still not resolved I am frustrated my account is being suspended I just dont know what to do Im writting this as a plead that it gets resolved I am not happy with all of this I have never missed a payment on my account before and I feel like I dont want this account any more

I was doing a lay-bye, the cashier was so rude and she even conducted me to go back in the shop to look for the item with the price .and again she said to me the ackermans doesn't allow lay-bye of three items. She was not wearing a nametack . The manager didn't say anithing
Name if cashier is visca
Store 976 attregeville pta
Store tell: [protected]

I have contacted Ackerman Customer Service out of Roswell, Ga. For a total of 4 times I have had to take off work only to have them either not show up or if they did it was always two hours after assigned time. Last visit they were 2 hours after appt. time they showed but were never given the part to put in the device. I was told that they would have me set up for first appt today. I just spoke to customer service and rep only to find out they will not be here again until after 2 hours past appt time. I called in advance to confirm first appt and part was given to the repair person and was told all was set. I did ask for a credit and only got 45.00 of. Still have to pay the repair service which would be more than the credit they offered. I have lost 4 vacation days for this. I was very happy with Ackerman Security but your customer service department needs improvement big time.

I would appreciate your office looking into this so nobody else will have to go through this again.

Barb Lockhart
[protected]@comcast.net
530 Maple Way
Lusby, MD 20657
[protected]

I went to a store at Sammy Marks square(Pretoria) yesterday (Thursday) and was there round about 17:35 since i came from work, where i needed to exchange my child's boots which i had got on Tuesday. the pair seem to be faulty since the zipper cannot stay up and now my child has to keep on lifting it since she had worn the shoes to school (even the teachers complained since the shoes were bugging the child every time and they tried assisting with no change). The guy i dealt with had no name tag like the other 2 who also came and did not even bother listening to what i was saying while i was explaining that the boots had problems.
The guy that i was dealing with, i was told he is the one dealing with kids section. I later found out his name was Oarabile(not sure if he gave me his real name which i had asked myself) bluntly told me that he sees no problem with the shoes and he can't help me, that my child should not have worn the shoes so that he can be able to resell to another customer but since she had did so, that means its stock loss for him. i begged the guy telling him as i was talking to him my daughter has no warm shoes and i was fine with taking any boot of the same amount/even less, he could not careless he said he would need that child to come there and wear the shoes so he can see proof.
i mean why the hell will i chose to waste time to return a shoe that i chosen and bought if it did not have a problem. the guy was rude to the extent that he kept on working on whatever he was doing and continuously said there is no way he could assist with the exchange. i have lost an amount of R169.95 since my child will not be able to wear that shoe ever. i was so angry but i decided to keep calm and walk out, i am really disappointed..

I bought stuff cash at Ackermans on 03/05/2018, I exchange a pair of leggings on 08/05/2018. They took the original receipt to keep for the exchange, I explained to them that the boots I bought is for my mom for mothersday, so if she don't like it, will she still be able to return it, which they replied yes. The next weekend, 13/05/2018 we took the boots back, they then said they cannot refund it for cash because there is no receipt. I told them the original receipt is with them they must go look in their files, which the lady said she cannot do it for now, she must put the credit on account. We wanted to see the manager, but she was not on duty. We phoned head office on 14/05/2018, still up to today we did not get any response. I feel that they should have refunded me the cash because it is what they said the first time it wont be a problem, but now it was a problem. Also on sunday the 08/05/2018, their opening hours is 9 O'clock, but they only opened after 10 that they because the manager was also not on duty.

Hy I bought two phones at Ackerman's store last year November Premio P700V tablet. One of the tablets is nolonger working as it had a problem of switching off when unplugged on charger . the one am using now is currently connected to a charger and it switches off when I unplug it, when I connect it to a charger again it usually starts charging at 26% and reach 100% faster .I have dialed *#*#4636#*#* to check my battery status and I found that the battery is good please help I need a solution my email address is... [protected]@gmail.com

Good day,
I would like to submit a complain with Akermans regarding my store card after I was enquiring about the payment I did into my akermans caacount and it happened that the money went into to the wrong account. Apparent Akerams had a joint account with Nedbank at that time and payment I was done on that shared account, and I went to find out about, I was told to call Nedbank after Akermans failed to help for the money to be transfered back into my account. This happened around 2012, I'm not sure about the date.

Can you guys please help to trace my money as I am in need of it. The amount was R600 and was paid in Sandton city branch by my wife when she was still working in Sandton

The enquiry was done at Akermans in Beaufort West branch.

Regards,
D.Manewe
cell:[protected]
I.D: [protected]

Today, 16.05.2018 I went to Ackersmans Upington in town.
After I had to look for someone to help me on the floor, I finally found someone who was busy unpacking items. I asked the lady if they have a certain size girls school pants. Her answer to me was to go look on the shelve! This kind of service is totally unacceptable. She didn't even look like she wanted to help me. After this I just turned around and walked out the store. Going back to this store isn't even an option for me and I will tell everyone I know of the bad service you get there.

I Solomon Octavius bought a cellphone (Hurricane)in December 2017 from ackermans kirkwood e/cape in march 2018 it started 2 give me problems (switching of by itself and over heating )so i brought it back 2 the store on the 19th of march 2018 it was send away to be fixed i was told by the staff it would take up to 4 weeks, hence after the 4 weeks were over i started 2 enquire about when i will be receiving my phone i was continually told that the provider that is fixing the cellphone is not answer their phone so even until today 7th of may i have not received my phone or my money back this is very unproffesional and poor service delivery what must i do now

I visited an Ackermans store yesterday (2 May 2018 - Parow Center).

I wanted to purchase one of your jackets which I had in the eye for a while now so I wasn't planning on staying long. Inside the shop were about 5 customers at the till and I was still browsing through the jackets.

At that point one of the ladies (Felecia) told one of her colleagues, while I'm standing there... "die mense dink niks van ons nie, hulle Kan gerus huistoe gaan.

I felt quite offended... Yes it might not have been directed at me but my argument to the management was that you do not discuss or speak about the customer so openly and even more in such a disrespectful manner.

I reported the incident to the manager... but her apology wasn't very sincere...

At that moment I left cause my excitement to purchase this item was gone.

This Felecia person was very rude... and I also came from work tired and I tried to be nice because I know how it feels and I also didn't go to the store that time to inconvenience them, but her attitude or comments she made was uncalled for.

I honestly feel that she needs an attitude adjustment.

I hope that you will deal with this matter accordingly.

I have shopped at Ackerman for many years and hopefully many more to come therefore I hope that this is the last incident of such a nature.

Kind regards
Ms. C. Stallenberg

On the 20th I received very bad service from the Woodlands store, the store Manager accused me of stealing clothes when I returned the clothes. I had a slip to show I bought the clothes the week before. I phoned Head office to submit a complaint and was told someone will phone me back. Today is the 25th and still have not received a call from Head office.

I went to Ackermans Cresta on Sunday the 22nd of April bought my son a pair of track pants, when we got home we asked my son to try on the pants to see if they fit only to find that the pants are torn. Then on Monday the 23rd of April i took the pants back to Ackermans Southdale as i work in the area when i got home i asked my son to try them on again only to find the pants were torn again, i mean i really do not have time to be driving up and down to Ackermans. Please check the quality of clothes before they get sold to custormers.

P

I requested a refund. The refund was given on 3 April 2018 and I was given the option to take it in cash, or refund it in my Credit card (the same card the purchase was done on). I was told it would take 7 business days (therefore by 12 April 2018). It is still not in my account and today 19 April 2018 they insist I must provide 3 months of bank statements. How is this invasion of my privacy fair practice. They are to prove they paid my refund.

I went to the store to buy my son a school pants, I asked them to help me they provided me with the trouser only to get home it was a girls trouser. I then went back to exchange this item. When I got there they refused to exchange the item because they were off line. The two ladies at the front desk refused to help me. Eventually management was called and they exchanged the item and they did it manually, so this is my complaint they could have just did it manually the first time and there would be no problems clearly the staff was not trained on how to exchange products when they off line or it could just be that they were lazy

I visited Ackermans store in Lilian Ngoyi street in Pretoria i was there to buy trouser which is part of my child's school uniform. My daughter told me that their trousers are available at a selected store but i choose to try to buy at ackermans first, bring it home and check if its not the same material and design as the one from the store she refereed me to. I explained to the cashier that i was told to go to a certain store but i prefer ackermans so should i go home and find out that the trouser i bought is different from the one required will they be able to refund me so that i can go elsewhere, the lady was so rude to me she to me its not gonna be possible to get refund its best i leave the trouser and go buy where i was told to go. I told her that the school has its own store whereby i was not able to get to at the time, she asked which school is that, i told her and she says her child is also attending a private school so i should not act like am the only one with a child in private school, while saying all that her attitude was annoying, i left the trouser and the following day i went to Ackermans in Quagga center in pretoria West I explained to the staff member whom said Ackermans stores do give refunds then i bought the trouser and when i got home i found that the trouser is accepted at school.
I tried to turn a blind eye onto the service i received at first store but i just can't it even got to the point whereby today i went back to the store to get name of the person who was being ride to me "THABANG". She doesn't deserve to be in the face of the customers.