Ackermans
Reviews and Complaints

Good day,

I tried to register myself on your website but it said i have been registered before. I tried to reset the password but it gives me an error. Saying that i should call [protected] which i did. I spoke to 2 agents and the 3rd person was a manager. She said that she was unable to assist me and that it was a Head Office issue. Then i told her but why does the website tell me to call the call centre. Then she said she has to speak to IT. I do however feel that i wasted my time calling your call centre, because my issue is not resolved yet. I so badly want to create a profile for my baby registry but now i am unable to. I hope that my issue can be resolved. It is really sad that nobody was able to assist me.

Kind regards
Roxanne Jacobs

My name is Kebinang Mugibelo and is incorrectly registered as Kerinang Mugibelo. I am a Botswana customer and my Ackermans Account is [protected] and my card number is [protected]. I made payment of P520.00 using cellphone banking on the 24/08/18 and unfortunately I used cellphone banking without the knowledge that there is no such arrangement in Botswana and also because in the statement I receive every month it is indicated that when paying by internet banking you use ackermans card number as reference and I did that but the reference also became wrongly entered as [protected] instead of [protected].

My Identity number is [protected] and my contact number is (267) [protected], please assist me to rectify the problem. I tried to correct in Botswana and could not receive any help because the bank officials said I should contact the shop and the shop officials said everything is done in South Africa. I do not how I would send the payment confirmation because its in SMS type as I was using cellphone banking to pay.

Thank you

This is the poorest customer service from Any Retailer I have dealt with in my life. My husband went in store to apply for an Ackerman's Account. Complete with all the required documents. Which we confirmed in store... at Baywest Port Elizabeth. Documents submitted and we were ASSURED that we would be contacted between 24/48hrs.. 4 days went by and we went to the store again to enquire. We were then told we had to fill in an application form, which we did. And again the 24hr rule was made known. After not hearing anything again for 4 days we went in store AGAIN. KEEP IN MIND WE LIVE QUITE A DISTANCE FROM THE STORE. This time we get told that the form was not completed properly... (the form was filled in by one of the store attendants).. So today we go back to find out if we are approved.. and get told that the form was still not completed properly.. so now my question is? Do you not need new customers? Is our business not good enough for Ackerman's? And all this time NOT ONE PHONE CALL FROM "CUSTOMER SERVICE "
WHAT DOES A PERSON HAVE TO DO TO BE TREATED LIKE A "VALUED CUSTOMER"? If we were phoned. As promised. We would not have had to waste valuable time and petrol just to be told the the application process is Still Pending.. more than 10 days after our initial enquiry.

I bought a track top for my new born baby, it looks very nice with cat face sequence in the front and a hoodie. At 7 weeks my baby is only wearing it now as it's 0-3months in size. I noticed the sequence was rough and not going in the same direction. After wearing it once she had scratches on her face and her blanket pulled by the top. Knowing that this was being made for infants, Ackermans should have paid more attention to the quality of the clothing to ensure safety for our lil ones. I am pretty sure anyone else who bought it is sitting with it at home unable to put it on their babies.

The competition is for kids 9-15 years. Each round the entrants had a task with public voting thereafter to see who goes to the next round. The public do not get to see actual votes?The top 20 was announced 10/08/18.
Ackerman's rules state that if entrant did not "submit or correctly complete" the activity they would be disqualified. 5 of the Top 20 did not complete the last activity correctly which was to draw and design their own pattern. Ackerman's response is that it could be due to language barriers, that something although not correct was submitted and that the winners will be chosen by panel of judges to ensure they are judged on following instructions, creativity ect. 1 of the Top 20 finalists has been removed and not replaced, when I queried that there was no picture at all submitted for the task. The response was it may be a technical error. This situation is very unfair, why have tasks if it didn't matter if they were completed correctly? This is unfair as 5 entrants have been robbed of been finalists as Ackerman's has not applied it's own rules!

I have made a payment on the 5th of July 2018 with amount R300 which ackermans are failing to update after 1000 or multiple emails with the p.o.p ive send through. I spoke to a very unhelpful and rude agent named Shandrè and to her Manager named Tasneem who had been extremely rude to me on the call, not giving me a chance to tell her my concerns and do not have any customer service knowledge of listening to a customer's query. Instead she jumped down my throat, screaming and shouting at me telling me how this is my fault. I have been trying over and over again asking her to keep quiet to give me a chance to explain to her how iv been making payments each month using eft without a reference number and iv never experienced this problem, however she just refused to listen to me which i honestly DO NOT find this as good customer service.
Please do deal with your incompetent staff because you will loose valuable customers because of incompetent customer service agents and disrespectful unhelpful Managers. I strongly recommend that this Manager goes back to training or be coached properly and be given the correct knowledge and development that Managers need. She is definitely not advisable to be a Manager at all.

Hi my Name is Khosi Kakaza. on the 06 August 18 I called Ackermans store at Jabulani Mall in Soweto, I needed information about changing my baby shoes without the receipt because it was a gift so I don't have the receipt. I was told that I can come and exchange them. I went to Maponya Mall to exchange the shoes, the teller by the name of Abongile shouted at me saying I HAVE STOLE THE SHOES, she said : where is the receipt? I told her it was a gift I don't have it, , , she called her friend and say this shoes are stolen, where didn't you buy them, I said I don't know.

she said the price is now R29.00, I said what must I do, she said she cant help me I must go back and look for the receipt and push the shoes at the side. I then ask her to give me someone to help, she called Mr Owen (im not sure if He is the supervisor or not) he came without listening to my story He assume I did a lay-bye. I then said no he then said the shoes must be bought with the amount on the system, , I then had to go back and look for the same shoes. Abongile didn't give me the receipt, she said because I didn't bring any receipt I wont get any receipt.

the lady was rude and accusing me of stealing shoes because I didn't have an invoice.

May I ask what is the Ackerman's procedure for checking laybye good for the customer when collecting them?The gentleman who was checking my laybye goods, did not involve me during the process. I asked why am I not involved, his response was, "I checked the items". He packed them in a small bag, shoved them on a side and instructed me to do it for myself in a rude manner. This left me stunned.I did not like his response to my concern, it was unprofessional and rude.

I went to Ackerman's shop at white River at about 16:45 I took some new born baby clothes to lay by the the cashier told me that new born baby clothes is not allowed to be laybye because those clothes they always there in all seasons and that they don't have space to store laybye clothes for new born baby, s .please help me understand this I'm so confused

I was at Ackerman's Store this morning around 11.45am, I was shopping with my mother, 84 years old.
We choose few item and we went to to till. was only one cashiers and another one was at phone. We were 2 Customers in line and another one at the till. She left the item to the cashiers and went back to shopping! we waiting and waiting till the cashiers at phone did try to page somebody to help us. No one came! I was complain with the cashier waiting for the other customer to finish her shopping, she did answer very rude, I did ask to call another cashier, she was rude to tell me: we already call somebody, we waiting and waiting, totally been ignore from all the cashiers till we decided to go! Custemer's Service it's absolutely pathetic in this store! we fill no welcome, no greeting, no smile, very bad for Ackermans to have people like that. thanks Bruna Viola

Cashier called Thembi looks at me while standing waiting for someone to assist at the till point but doesn't acknowledge or call me just continues with her conversation with a fellow colleague another lady told me to go pay and thembi throughout scanning my things continue with her conversation mumbles something in an African language and points to the speed point ... I have to gues that i have to input my card then she shows me to take out my card without looking at me and just continues with her conversation ...terrible terrible customer service now I know why I was the only customer in the store next time I will go to Jet instead

This morning walked into Ackerman's Maerua Mall, I usually buy from there and some cashiers know me very well, I took two Fleece for babies age 18 to 24 months their prices are as follow each 34.99 but if you take two you only pay 50 and you save 19.. I took a white one and yellow just to come at the till and they refused to give it because is not scanning off but all of the items are housed there.. the yellow one is apparently not part of the promotion but I need it.. infact the yellow was more than the white and other colours .. I took a clear picture.. The supervisor was so rude he couldn't even allow me to talk all he did was walk away and said he won't do the price change.. His name is Ismael and the cashier Joseph was left with no choice but to void the transaction.. As a loyal custom of Ackerman's I will take this up with the Ombudsmen sinc customer rights in Ackerman's is not followed or they don't know that CUSTOMER PAY FOR WHAT THEY SEE.,

Regards
Laimi

I Laybyed a jacket and took it out in June. My 40th birthday was on the 28th so I got it for my trip to tsitsikamma that weekend. When I put the jacket on I noticed a tear inside the jacket on both arms! I love the jacket and I do not want to return it. Then while in the car I noticed my left arm of the jacket has stitching missing..! I'm very disappointed in the quality of the jacket! I payed nearly R400! I don't want to tell friends and family because I'm too embarrassed and they love my new jacket too. On Saturday night my daughter came to me and told me her jacket ' broke '. The zipper broke off completely! She is 11. I have 3 daughters and I Laybyed them the same navy jackets each which was R199! It's the ones with the soft 'fur' inside. I Laybyed theirs separately to mine. My concern is that I've been a loyal customer for many many yrs. I Laybye each yr twice a year, for summer and winter clothes for my family. ID [protected].
I cannot invest all my money on this type of quality...

Visited store on 6th July (about 11am) to exchange boy's nightgown for bigger size. Young male staff member (only staff member at till point) busy with paperwork. Didn't greet me. I asked him about bigger size, he said to me 'what is on the floor is on the floor' with an unwilling to check attitude. At first I wanted to change the item for something else, but then after his attitude towards me I told him to rather give me my money back and that I will go and support Mr Price instead. When he was about to give me the money back, he said to me, 'there is no money in the till.' Then a young female staff member appeared and took over from him. They also spoke to each other in Zulu, so that I could not understand what they were saying. I am very disappointed in Ackermans and will in future take my business else. It is also not the first time I visited this store and feeling that the experience was unpleasant because of staff inefficiency.

We applied for a store card, waited 2 weeks with visits to the store and multipal phonecalls. We finally got the aprovement, we went to the store in Welkom only to be told they do not have any cards and they cannot tell us when they will have available. We were told to go to the nearest town to activate account. Surely if the other branches have cards couldn't Welkom collect there, why is it the customers responsibility?

I went to ackermans in festival mall in gauteng today with my sister to buy clothes for our kids, it was lunch time, the que was long but we queued, when it was our turn to be assisted the cashier whose name is Simphiwe helped her friends who only came in, and she gave some story saying that they usually help customers that works around the mall first because it's their lunch time, what kind of service is that we were also on lunch, is that the kind of service ackermans offers? I would understand if that was another one of their staff but we are pushed away and treated like dirt only because their friends are on lunch. We also pay and buy with the same money as others do what's so special about them.. I'm so disappointed

Good Day

I bought a Mobi Cell at ackermans Braamfontein in November 2017 on the 18/05/2018 it just froze then I took it to the store and I was assisted by Lerato she was very kind and helpful, she booked my phone on that day and advised that they will be in contact. 3 weeks after I received an sms saying I must pay R1200 because my phone is physically damaged reply Yes to proceed with the repair or No to decline, I went to the store on the 26/06/2018 and Lerato gave me back the phone as I walked out I opened the box and only to find that my phone is badly cracked on the screen I went back and showed the lady and she re-booked it again. I fail to understand because my phone only had a freezing problem, it never had scratches and cracks it was clean. So It means I'm being charged for physical damage because of the crack that I don't know.

Yours Sincerely
Frustrated Customer

I would like to lodge a complaint regading an incident which occure on the 25/06/2018 around 16h00 at ackermans of the mamelodi shopping centre. I went ther to activate a new store card and the canvasser assited me effectively and in time, when they had to activate the card they requested supervisor (Pindy) to open a cash register to process the card. the supervisor literally refused in my presence and she said to the canvasser that he should wait for a cashier to open up the cash register for him.

it took 45 minutes while all cashiers in store assited other incoming customers ignoring the canvasser with myself standing there. the supervisor started assisting the cashiers to cashup which is when I realized that the store is about to close. the security officer on duty closed all doors but still no one came to assist me.

I went to the supervisor to speak to her instate she gave me a nasty front face and said nothing while I spoke to her. I practically raised my voice shouting at all the cashiers asking if really they will ignore me, I asked if the canvassers are not forming part of the staff and if new accounts are not activated in their store.

a guy whom was not even wearing uniform, came to the tills and requested them all to comply with the store rules and assisted me. the supervisor remained quite and ignored the whole incident. I am Prudence mashabela ([protected]). I request that this be taken into accurate discipline, a measure which will resolve such matters precisely.

Good day
I just came from one of your stores in Braamfontein now before 17:00, was having a good day had a few items I wanted to buy for my mum. Got to the teller and found a lady busy packing some plastics, I asked nicely to pay and I was told with an attitude I will have to wait for her to finish packing her plastics. As I waited more than 15minutes I came to a decision to leave the store because am clearly not appreciated as a customer. From my understanding from previous retail work experience the customer is the stores priority before any plastics or bags. Am very disappointed by this treatment since I always get outstanding services from your stores, I advise with deep respect to take this individual employee for customer training because she has an appalling behavior when it comes to customer service. Its unfortunate she did not have a name tag, I was going to name her and never forget her name. She just ruined my evening!
Contact details [protected]
Name Pogisho

Yours sincerely
Loyal Customer

I made a lay-by at ackermans and within 2 months i went there for a cancellation and i was told that i can't get my money back, i have to take something else. I showed the receipt with the terms and conditions of the laybye and that I'm entitled to a refund but they still refused to help me. On top of that i had waited for over 30 minutes for that lay-by.