Ackermans
Reviews and Complaints

I went to your vangate mall branch and the manager ELLEN gave me a very long story when I wanted to exchange the pair of sandals. I explained I don't have the slip anyanymore due to an exchange I had to to go my daughter and they had kept the slip so Ellen the manager told me that the area manager is in a meeting so she can't phone the person but if I know the day I did the purchase time and till number she can phone the store and get a till slip really that is so unacceptable if I had to go to a woollies without a slip they would have helped me. I then left the store very pist off. I then when back to the store I had got my goodies from the 1st time Westgate mall I then explained that I don't have an slip but I just want to exchange it for a bigger size. Wendy at Westgate mall said why not and helped me with a smile. I won't be returning to vangate mall ackermans again. The service there is very poor and unacceptable

I visited Ackermans Westgate store this morning. upon making payment I was advised the account was blocked. we called the contact centre, where we were advised account is in arrears of R465 and if the payment is used the account may be used today. payment was made shortly there after. when wanting to use the account I was told I cannot use the account as it is in arrears, yet the collections department told me the payment can be seen and I must ask the customer service department to do a manual update so that I may use the account immediately based on the promise I was given. Ackermans should not be giving customers false information. I have just returned home from a double surgery in hospital and I did everything that was asked of me and still I receive such horrible customer service yet I explained how long I have been waiting in store. poor service from this store. all I would like to do is pay my account up and closed it. I will definitely tell all my friends and colleagues of the pathetic service and not to shop at this store country wide.

i bought the decoder on 1 dec and I was told that they will come and install on monday since it was weekend. Monday they did'nt come or communicate, I called them on thursday and they were not answering until i called the head office the guy who assisted me promised to send installing people later that day and they also did'nt come as well, i called the customer care friday and the same promised applied and the lady who answeres promised tp send me an email to confirm my complaint and she did'nt. im seriously disappointed with service I'm getting from ackermans.

Good day, this cell phone was purchase on the 26 June 2018.
On 16 July 2018 we submit the phone for repairs at Ackerman's Underberg store and they said it will be 21 days its been 2 month now and today they called and said we can come and get the cell phone its back. On our arrival at the store we handed in our repair request slip. They could not find the paperwork in the file and told us that the have exchange the phone but it still to same phone but they said it is a new phone with the old imei number really. They could not get the phone working and it was not charge as well. They want us to sing a paper and asks us to put today's date on.
My question is was the phone sent away, was it repaired and if so was it tested and why was it not charge .

They could not answer my question or give an explanation about the repair and if it is going to be exchange why did they not give a new phone immediately and not wasting my time.

Unwilling to help and to give proper answers

I rather have my money back to be deal with incompetensence like this

job no. Tcr001573
repair id 02129402597a3g 16/09/1019

I received a sms from Ackermans stating that if I buy the Nokia 2.1, I will also reveive whatsapp data and 200mb data per month for a period of time and also a 16GB memory card. So I went to Ackermans and bought the phone only to be informed by one of the clerks that it was a mistake made by Ackermans, the memory card is not included. Which is fraud according to me. Because there was no message send toe verify this "mistake". I put a complaint through but it seems like customer service only happens when the customer buys something. And when it comes to a complaint you get no customer service

Siyakubonga Cishe
Mon, Nov 12, 1:09 PM (4 days ago)
to me

Card Number [protected]

Account number [protected]

Balance R 7455.96

Total Due R 1202.55

Dear MS DORETTE BARNARD

Don't get caught this Xmas with bad Credit Rating. We are here to help you rehabilitate your account.

We have unfortunately noticed with concern that your Ackermans account is in arrears with very little or no payments forthcoming.

As a Registered Credit provider in terms of the National Credit Act (Act 34 of 2005), Tenacity has to submit the factual status of your account to the Credit Bureaus every months.

Your Credit Record will currently show that your Ackermans Account is overdue with 2 instalments.

Your credit record can be accessed by all other credit providers when you apply for new credit, increases on excisting credit and/or when you apply for new employment.

It is therefore in your own interest to bring this account up to date to prevent escalation of handover to our pre-legal department .

Arrangements can be made to assist with the rehabilitation of your account. Kindly reply to this email with your Banking Details and we will set up a DEBIT ORDER for your convenience.

You are welcome to contact us with the amount/exact date/method of payment via

· Email by replying to this mail

· Whatsapp by using [protected]

We look forward to help you make a suitable arrangement

This was the email that I have gotten twice.

This was my payments and I am not behind!

Begunstigde
22. TENACITY ACKERMANS
Begunstigdebesonderhede
FIRSTRAND - 255005

2018-10-30 | 09:50:00
[protected]
10
SUKSESVOL
600.00

2018-09-28 | 16:40:00
[protected]
9
SUKSESVOL
570.00

2018-08-24 | 11:23:00
[protected]
8
SUKSESVOL
1, 100.00

2018-05-17 | 17:03:00
[protected]
7
SUKSESVOL
350.00

2018-05-04 | 13:51:00
[protected]
6
SUKSESVOL
250.00

I'm having a big problem with my account. Ever since I've became your customer I have never been happy with the service I have received.
1. I went to pay my account at southgate mall is was so full only 3 tellers were working, I couldn't pay I then went to Randburg and I experience the same thing. Until only one lady who was in the line told me to pay via EFT. I tried but fnb couldn't take the card number as a reference. I called the call center and a lady that I spoke to told me to use the last 8 digits of my the card number. I did that and it went through fine. 7days later I got a call that I didn't pay I was shocked and frustrated I then sent proof and that was fixed.

2. September I made a payment and emailed proof of payment and to my surprise I got a call again that I didn't pay I was so mad I called in only to a rude call center agent who was very rude when I asked to speak to a supervisor she said I was to call the supervisor direct when I asked for supervisor's number she hang up on me. I immediately called and I explained to the person I spoke what happened and that I want to speak to a senior person and she called Burton who promised me that he will investigate and get back to me and he told me to send the September proof of payment to him his email address that he gave me is [protected]@tenacityinc.co.za and he told me that every month when I make a payment I must sent proof direct to him.

3. On the 29 October 2018 I made a payment and I sent proof of payment again to [protected]@tenacityinc.co.za from my email address which is [protected]@gmail.com. To my surprise on Monday I received a treating letter that I owe October payment. I then send that email to [protected]@tenacityinc.co.za. And he sent me an email to asked me if I made October payment. I then sent him an email with proof of payment up until today he has not responded to my email. And today I got a statement and October payment is not showing. Now I have errors of which it's not my fault. I regret the day I decided to open an ackermans account. I should have listened to my sister when she told me not to open an account it because of the service she received. Please can someone help and resolve my query and advise what do I have to do to get this a better service. I just wanna settle this account and close it. I will never advise anyone to take account with ackermans

To whom it may concern -

I am absolutely appalled with the attitude of your store manager at the mall of Africa.

We frequently shop at this store.

We received baby clothing as a gift at a baby shower that needed to be exchanged ( not refunded ). We were directed to a Thasha majaja who advised is that she is the store manager and the clothing is currently not at this store however it could be at another store she will call another store.

We agreed and asked if it could be done while we wait she then rolled her eyes and walked away !

This was highly infuriating as we constantly purchase clothing from this store for all our children.

She then continued to call the boulders branch and spoke in Zulu, unknowing to her I am very fluent in Zulu.

She said to the recipient of the call that she told me that there no clothing of that type available in any store yet I insisted that she call the other stores which is a lie as she had given us the option of calling other braches to find out if the clothing is available.

Your prompt response on this will be highly appreciated.

Mitch
Moodley
[protected]

Goodday, on the 28/08/18, I made a payment of R360, 00 via EFT into the account details that was given to me by the Bultfontein store manager. 1 week later I started receiving numerous sms's and phone calls by Ackermans accusing me of breach of contract and payment overdue. After I made several phone calls, it so happens that the store manager provided me with the Bultfontein store Account details and not that of Tenacity and thefore the payment did not reflect on my account. I went to the store manager and told her what had happend en she said that she wont be able to assist me in this regard and that I have to go to the bank(FNB), to apply for a payment reversal. I did that and had to pay R298 for the payment reversal and had to wait 5 working days for the reversal to be processed. After 1 week FNB informed me that they were unable to reverse the funds, as the account where the payment was made in, is a Public recipient account, and therefore FNB is unable to access the account. The reversal was cancelled and the R298 reimbursed. Not knowing what to do next, I went back to the Bultfontein store manager and explained the situation. She again told me that she is unable to assist me, unless I have the bank statements to prove the payment. Once again I had to go back to FNB to get the bankstatement( all on my own cost). After I got the bank statement I went back to the store and gave the bank statement to the store manager with a copy of my ID. She said that she doesnt know who to contact to reverse the payment that was made into the store account, but that she will let me know what she finds out. The same afternoon I received a phone call from Marina(store manager), she said that she spoke to someone in head office and that they are umable to reverse the funds into my bank account, but that they will be able to "
Move" the R360 from the Bultfontein store account onto my Ackermans store card. In the meanwhile I made another payment of R360 to get my account up to date.
More than a week passed and it was time for my next installment. I took the next installment amount and deducted the R360(that should have been moved to my ackermans store card)and only paid the balance to my account. With the next purchase I stood infont of the cashier like a complete idiot, where he told me that all my credit has been taken away and that I have a 0 balance on my store card. After speaking to a consultant on the phone, it so happens that the R360 was never transferred to my store account and that my credit was taken away because of a R133 still outstanding on my account. ONCE AGAIN I had to make another payment on my store card to enablr me to make a purchase. I was furious and called for the store manager. It so happend that she never followed up on my case and the R360 was never transferred to my store account. I asked her to resubmit the request inorder for me to get my money back thats just laying in the Bultfontein store account. Later that day, she phoned me and informed me that she has lost the bank statements and that I would have to get her new statements. I was Furious, because for the 3rd time I had to go back to the bank because she was the 1 who gave me the incorrect banking details. You would think that a store manager would have known what the correct banking details is...After I received the statements I went to the store to give it to Marina, but they informed me that she was in Cape Town for training. Once she was back 1 week later, I again went to the store to deliver the bank statements. She appologised to me for giving me the incorrect banking details and for all the troubles, double payments and inconveniences she has caused me and assured me that she will get this sorted out. I went to her twice aftet that day and still no payments were made to my store account. I have already made yet another payment to my account. It has now been more than 2 months that I have been struggling to get my money.

This was all caused by the store Manager that gave me the incorrect banking details. This is unacceptable. I have been a loyal ackemans customer and my accounts has never been overdue and always paid on time. Because of her I now have a bad reputation and still didnt get my R360 back that does not belong to Ackermans.

I am a very unhappy and unsattisfied customer and I have been patient and understansing and I have been submitting to the procedures en protocols that had to be followed. But still I havent received my money. This was not my fault and I want my money back.

Thank you

Regards Manda van der Riet
[protected]
[protected]@gmail.com

I did a laybe for my son's school uniforms for next year only for the cashier by the name njabulo did not scan one of the items. On the 7th of october 2018. I went to collect my laybe only to discover the error done by their cashier. A store manager by the na china not sure if it's his real name came to attend the matter and was very rude and arrogant. Only told me to pay for the items of which it was so inconviniencing for me as l had not budgeted for any expenditure. He also made me feel like l had something to do with the error done by one of their stuff. I felt like am being treated like a a common thief in front of all the customers. Am still traumatized with the stares of the staff and the customer. I ended up buying the item irregardless of the inconvenience. No apology but only to be belittled hence am black certainly would not think an other race could have been treated like that

Goodmorning

I lost my Ackerman's account card 4 full months back I tried going to the store to pay using my I'd they told me it is not possible to pay without the card of which I personally think that is ridiculous I was not purchasing anything I was only paying my account.

Secondly I went for a card replacement I was told that they do not have cards...I mean like really now how is that possible.

Today on the 4th of November 2018 I went back for a card replacement and needed to pay given the fact that I could not pay for the above reasons they told me the people that are working with accounts will only come to the store around 11 and I was there around 9:45..

I still did not replace my card again today because I couldn't wait that long.now Ive been recieving calls everyday about being in areas How the hell am I supposed to pay...Ive tried several Times to pay this account and got no help...it's excuses excuses where as with other retailers I am allowed to pay using my id..I AM NOT BUYING BUT PAYING YOU BACK THE MONEY I OWE TO THE STORE...

SUNNYPARK, SUNNYSIDE ACKERMAN'S I MUST SAY YOU ARE THE WORST RETAIL STORE I HAVE EVER CAME ACROSS

Good day
My account was paid at the umgeni road Game City ackerman's in Durban on the 29 October 2018...and today on the 2 November 2018, I received an sms that my account was not paid. I have never paid late and always pay extra. I don't appreciate being robbed if this is the case. Can you please look into my account and see what is happening... Attached please find my receipts of which I made payment.

I need an answer urgently as I don't like this... My card number is as follows
Card number [protected]
You can contact me via my cellphone
Call me [protected]
Or email me
[protected]@yahoo.com
Thanks

I opened a ackermans account in grootfontein, everything before I opened the account was perfect. The staff is always friendly and very helpful. Then I fall into a trap of purchasing something. Every time I purchase does not matter what the amount, they have to call for authorization. I mean reallly! What for? I understand it is for security purposes but with every purchase? I understand if it had to do with the amount or the type of products that I purchased but really? It's really disheartening and a total inconvenience!
I regret opening an account with you!

It is 09:30am and the store ( Ackermans alberton city) is still close while customers should stand outside locked doors and the time says the store should be open by 09:00 am this is really unacceptable... is this the service you guys render to customers... you need to be accurate this is such a disappointment to customers having to turn around because of poor service levels

I bought clothes for my son on the the 6th october 2018 at kerk & joubert and they did not fit him. Most parents are doing lay-by because its toward december and I am afraid nice clothes will finish.

I get home and nothing fits him. I work 8-4 and by the time I knock off shops are closed. The nearest ackermans I find I try to exchange. I went o different stores but couldn't find sizes at maponya mall and alberton.

On the 27th october 2018 I went to johannesburg ackermans and was assisted by ntombi who was very rude telling me that she doesn't believe all my story and why I have so many slips.
I was very humiliated even though I tried to explain. She told me that I should choose something because I wont get my full refund and they do not have vouchers. When I told her I had a right to get my full refund she said I cant she is just doing me a favour she will only refund clothes bought in jhb cbd the rest I should take to alberton and maponyamall.
She did the refund but refused to give my my slip passing humiliating remarks. I asked to speak to the manager and she said I should go down stairs. I asked the stuff and the showed me a gentle man named aaron who assisted me. I was shocked to hear that the rude lady (ntombi) is the actual manager and that aaron is the acting manager.

Good day I closed my ackermans account on the 06.01.2018 and yet after my payment you handed me over to landau attorney please explain how that is possible after I paid up my full balance. Everyday I get phone calls from laundau attorney for an account I closed. Ackermans please clarify this urgently as it's very annoying to get phones calls everyday for the same thing especially if I have proof of payments that I paid my account

I applied for an Ackermans account and after sending in my documets on 21 September, again on th 27 and onlune i heard absolute nothing feom Ackemans, then I get a statement and think great the account has been approved, I go to the store in Sacby and they phone and try to fund out about my card, after nearlly an hour of holding and talking they say they only redeived one months statements, please note this happened on the 21st of October, it blows my mind to think that after i sent the documents one 3 different occations no one decide to call me to advice they need additional documents. So i send in what they requested 2 days later i get an sms to say account has been approved i can go into a store to get my card activated. I gi today to the centurions branch, advised them i have been approved (this after standing in line for 45 minutes) and i want to activate my card. They lady requested the sms, i tell her i forgot my phone at home, she replies sorry neh we cant help you.
My wife ask her cant she phone in for the number, i mean Ackermans sent the sms cant she check, or mayve just check on his ID number. She says no, turns arround and walks away!
Needless to say, i want my account cancelled immiaditly and i will NEVER shop at Ackermans again!?

A proposal form was filled out by an Ackerman Employee and a copy of my ID was made. My salary slip was not requested then. I was then informed via SMS that I can fetch my card. After my card was opened I tried to buy clothing on account. I was told my account was still blocked, because I had not provided a salary slip. I handed one in to the office personnel. I then received an email, were my account statement was send. I assumed my card was now sorted and ready to buy on account. Again to no avail!

I was at ackermans Maponya mall today to exchange shoes, as i got to the queue there was a young man who works at ackermans who was very rude. He is short he was wearing all black he has Afro hair, he was mean, as I got to the till they spoke about me while I was being helped by the lady who was very professional as she didn't entertain them. They were talking about my appearance and I was really mad at that, couldn't they wait for me to leave the store? The other guy is light in complexion. This is really disappointing, we have people who suffer from low self esteem and such comments may cause people to commit suicide and so forth.. All I'm asking is professionalism from your staff, I normally go to Ackermans The Glen I always leave the store with a smile because they very professional.

After a man in Ackerman's PMB CBD came to me and asked if I have a store account and on my response asked to check for me if I qualify for any of the product they are promoting then said if I qualify a consultant will contact me to tell me which product I qualify for. I indicated to him that I don't want to join any policy. That was sometime in December 2017. In May this year I noticed that my account balance does not change regardless of my payment every month. End of September I lodged a complaint with the store and they said they can only cancel the policy next month and they cannot refund or credit my account with the amount I have been paying since end of may.