Activision
reviews and complaints

Dear Sir / Madam,

In relation to the email sent at 1:13am on the 8/2/23 stating that my account "has been permanently banned for using unauthorized software and manipulation of game data" (case number [protected]) and that my ban will not be overturned is completely unfair for someone who has paid $99.99 for the game and has never run any type of cheating software on my PC or any PC for that matter.

Looking at my K/D ratio and my stat's it would be quite obvious that I'm not cheating, I just enjoyed playing this game (for the brief few hours I was able to play it) as it brought back happy memories of playing the original Modern Warfare 2. I also never received any warning of my account being under review or it being banned, it was not until I repealed the ban that a very generic response was sent to me, its obvious no real review was made and that is completely unfair to me as a paying customer who has hundreds of hours and has spent hundreds on the game. It is not logical for me to break any TOS on an account with such value and I plead with you to review this case with care. This is also an interesting ban as i have not been on the game for over a week.

Additionally, as your software has had access to the kernel level of my computer, I am requesting access to the data and logs that show evidence of the unauthorized software that you claim was running on my computer. Furthermore, as your reply seems like a blanket automated reply, I wish to make an access request under Article 15 of the GDPR regulations for a copy of any information you keep about me, on computer or in manual form in relation to the above incident including the existence of automated decision-making, including profiling and meaningful information about how decisions are made, the significance and the consequences of processing.

To summarize I am requesting an investigation into the unauthorized software you claim was running on my computer along with the logs and personal data you have obtained from me. I will happily co-operate by allowing a security engineer access to my PC to investigate, either through physical drop off or through a remote session.

Furthermore, if no actual investigation is going to be made into this incident now as I have no way to play either the multiplayer or the campaign, I am requesting a full refund for $99.99 as the Digital content I paid for is not fit for purpose.

please email me at [protected]@live.com

Kind Regards

-Berry Smith

This company is ridiculous. I have been shadowbanned 20 times now for outplaying people they get toxic and mass report yet im cleared every time but instead of some type of white list im put into this under review loop with absolutely no help from them any way I have tried to get ahold of them. Really disappointed ive been a longtime cod supporter not so much anymore

I was permanently banned from Warzone, Modern Warfare and Vanguard even though I didn't actually do anything. This happened in August last year, after trying my best to do anything to get my account unbanned I eventually gave up, but I want to play again now but can't because I was banned for something that was not my fault. Anyway when I launched the blizzard app but it said incorrect password when I tried to log in, even though it was the correct password. I then looked at me emails and saw that my password had been changed that day, but it was not me that did it, so I knew that my account had been hacked. I then contacted blizzard support to reset my password and when they eventually did I logged in and launched Warzone to play it but a message appeared saying that I had been banned. I tried to appeal the ban but it got rejected and it said I had been permanently banned for using unauthorized software and manipulation of game data, even though I had never done any of this, and doesn't even know what manipulation of game data means. Also, I would never even think of hacking as I had spent almost £200 on the game and have spent hours grinding camos that I would never risk losing.

I am now trying again as I really want to revisit and play Modern Warfare but cannot because I got banned for no reason.

I have proof of all of this in the form of support tickets, the appeal rejection and emails with the correct date.

I swear to god if there is some kind of automated response to this email I will go insane and I really hope that whoever is reading this is not a [censored] and is actually helpful, as I have tried so many times to get my account unbanned and I even have proof that I was not the account holder at the time of the infraction.

If you need any kind of proof I can send it.

First of all, I’ve been playing for years and never once needed to EVER “manipulate game data” or use “software” other than my controller tv and PlayStation. I was over level 600 in rank and been playing MW2 since day one. It’s unfair I never got any warning or anything. It’s not even like my K/D is even that high for me to be hacking. I want a fair trial and for this to be corrected. I put over 313 hours into this incompetent game for this? When there’s actual hackers that I constantly run into and not to mention the piss poor matchmaking along with the trashy toxic servers. It’s a slap in the face and exactly why Call of duty as a whole is a joke nowadays.

It’s been weeks and I’ve sent numerous emails to Activision with no avail I’m missing new content and it’s unfair that I’m being punished for no reason

I seem to have been permanently banned from MW2. I have only ever played on an Xbox One X and I wouldn't even begin to know how to cheat or break any TOS. I have played every COD since its inception and have never had a single issue of any sort from my end or Activision end. I have researched how to appeal and have my falsely banned account opened but all avenues through online means has been closed I assume due to the ban. I am a 46 year old adult who has been gaming since I got my Atari 5200 in the 80's and never have I been unable to play a game that I bought with my very hard earned money. As this issue lies squarely on you Activision any failure to remedy your mistake is a reflection on you as a company and the people who are employed by you. I ask politely that you please fix this issue and return the ability to play what I paid for or refund me the full amount I paid for your product which you have unfairly and mistakenly taken from me. And as a permanent ban implies I have broken your TOS, I take offense to being treated as though I have been anything but a proper and fair player and an apology would also be appreciated for I have had to explain to my children that I was banned but did nothing to receive the ban. My user name is Joby Wan 77 and I use my Xbox account to log in to the Activision account, and my Xbox user name is also Joby Wan 77. Thank you so much for your time seeing to the remedy of this matter and I appreciate it greatly, please have a wonderful day. Joby Grantland

Hire more support maybe? Maybe pay your support staff more? Look - I've been around since Atari, and the support staff are the bridge between the needs of the players and the corporate enterprise. Deciding on my next game purchase may come down to feeling like the company cares about my grievances and that I have been heard by the proper department.

Game is unplayable as it's permanently stuck at 1-2% optimizing shaders.. this means I have zero way to play the game I paid for. I have tried reinstalling, installing warzone (a suggested fix on Reddit), installing a second language (another suggested fix on Reddit), updating my drivers, repairing the install through battle.net, and I have searched endlessly through their website for any kind of support on the issue. There is a ticket option but it only gives me an error after I submit, no email confirmation, so I have no idea if my ticket went through or not. As it stands I absolutely cannot access the product I paid for and I have no way of getting any support.

I play COD mobile everyday for hours and I had purchased the one month supply pass and at the end of it I still had 2 orange tier pass cards and 30 CP credits to claim. I go to do that and it isn't there at all, didn't receive anything. I get ahold of your so called online support and that is a joke! Seriously, they are like f ing robots. They send the same reply, no I'm sorry for your troubles or try to go into detail of how to help me just the same crap over and over like they click a pre made sentence or paragraph. It is a simple task to fix and I sent the info they requested but it's like non of them comprehend. I am so baffled as to how you are so big in the gaming world and have literally the [censored]tiest online support. If you want proof of how amazingly crappy it is, I can screenshot their responses.

Been shadowbanned twice for faulty excessive reporting due to immature gamers. Wife bought me another account to play with and got shadow banned on that. Spend hundred if not thousands on games, bundles, and battle passes and get treated like a cheater. They can’t even remove the real ones. There is no one to talk to about it but yet they keep collecting millions on people. There is definitely a reason why this game has gone down hill and has lost a lot of their players.

I've just built a PC to enhance my Warzone experience, as I've currently been playing on my old PS4. This rig was built solely to play Warzone/Call of Duty titles. I've been playing Call of Duty titles for the past 20 or so years, so I'm very invested in ensuring my progression carries over to Battle.net (not to mention the money spent on COD purchases).

Now that everything is installed on my PC, all I'm trying to do is link my Battle.net account in the Activision portal, but the "Verification Email" never comes through, so I'm not able to proceed in linking my accounts. I have an open ticket with support, but they have passed me off to a "Specialized Team" and I've not heard anything from them. I feel like this is a black hole they dump people into so they do not have to deal with the issue.

I know when people have problems with the COD store, they are resolved almost instantly, so money can keep flowing. It is really sad to see a cross platform game be this broken and have a company not care to fix it.

First of all, why do you have a department in your company that handles your customer's accounts bans and violation enforcement yet give the customers ZERO way to actually contact them to seek clarification and make a defense of themselves? Are you guys so confident that the "security/enforcement team" and the autonomous anti-cheat system that you guys developed in-house Ricochet never make a single mistake?

Even top grade commercial anti-viruses frequently flag false positives, yet you're so confident your infantile anti-cheat system is 100% correct, is it? Your anti-cheat falsely banned thousands of players during the game's launch alone, this is widely reported by gaming journals such as PC Gamer and IGN, and has continued to do so albeit at smaller scale since.

The Support team can offer zero help because they're 'not the security team'. So where are we, who were falsely and unwarrantedly banned, supposed to seek help from?

Secondly, the 'Appeal' system is a farce and is useless. I've investigated and observed that it gave the exact same response to 100% of the appeals posted online. This means 100% of everyone you banned are 100% "verified" cheaters, which I know to be false because I have over 200 videos on YouTube and has been playing since Warzone 1, in other words, 3+ years. So did you guys failed to catch me cheating in the 3+ years that I've played CoD and Warzone, or does it have something to do with the fact that your recent update to Ricochet is false flagging a ton of people? I have already linked this evidence to you guys multiple times, in the Appeal, in the ticket, in the emails, et cetera but you guys have refused me service with a simple copy & paste response that completely disregard your loyal fans and customers.

I've offered Activision my full cooperation to prove my innocence and all I can get is a generic copy & paste response akin to an automated bot. The level of arrogance and callousness that you guys are showing to your fans and consumers is astounding for a company of this size.

If you're not going to re-investigate my account thoroughly and properly like you should have already done when I used your Appeal system and as I've requested you to multiple times, I'll begin filing for chargebacks for as many purchases I have made in-game as possible with my bank. You're not going to rob my money and of what I've spent my money for when I've done nothing wrong.

Do you think an actual cheater would have gone to such lengths as I have to simply request you guys to just properly *look* into the details of their ban?

Activision ID Soju#2926481

Battlenet ID sainthuang#1521

My email account is [protected]@gmail.com For the last 3 days I have played and I've been kicked from the game and lost all of my progress items money you name it. I recorded my last one that just happened about 10 minutes ago I didn't pay the money that I do and continue to pay the money that I do for a game to continuously mess up and take my things from me. I think there should be a system to either a fix. This or b be rewarded my things back. Because that's a lot of time that I don't get back that. I've put into it and I love playing the game but I hate when I lose all my stuff. My name is Randall wells 35

Hi I am a long life xbox player, but recently built a pc to explore pc gaming.

(build date of pc June 5th.)

I downloaded the steam version of warzone on June 17th. connected my steam profile to my Activision account. Open the game and looked into the store. my cod point were not showing. Didn't play a single match of warzone or dmz.

Was having issues in other games crashing. Found my bios level was at 1.02. updated the bios to 7.0.

On June 26th tired to play warzone and dmz again, couldn't connect to online services Checked all my internet setting etc, still the same. Download the battlenet version of the game and connect my Activision account. Same, cannot connect to online services. Checked my xbox which is my primary gaming machine. The same issue.

At this point, i haven't played a single game of modern warfare 2, warzone or dmz on my pc and I still don't know i have been banned.

I try again to connect on my bedroom xbox, its a older model and runs a bit slower. I notice when im pressing retry to connect a second prompt box in the background flashing up for milliseconds. I has to take a video on my phone, i slow the video down and the second prompt box says i have permanently banned.

Again I have not played a signal game of modern warfare 2 warzone or dmz on my pc, I haven't been accused of cheating by any fellow player.

At this point i'm dumb struck but i know mistakes happen. i go to support for help and check the ban appeal process, it confirms i am indeed banned. I appeal the ban, expecting to be fully reinstated. But the ban is upheld with no chance of me defending myself or speaking to some one on the issue.

I connect support again to try and plead my case to be told all decisions are final.

Again i have never played a single game of call of duty on my pc. How can i been banned.

I've lost my xbox account and cant access my skins, cod points and camos I've spent hour unlocking.

I am disabled and i don't really leave the house, playing call of duty with friends and speaking online is my only really outlet.

Please help me.

Thank you for your time

My account appears to be in a loop where my account is constantly under review. This issue has been persistent since mid February of this year, since then my accoutn has been under review approximately 14 times, furthermore none of the reviews resulted in a permanent or temporary ban. I have never experienced this issue during Season 1 of MW2 or any past CoD Titles connected to the same account. I have tried reaching out to Activision support numerous times through various channels (including Better Business Bureau). In the rare occasion that I receive a response, no helpful information, it was simply confirmed that my account was under review (which is information already accessible to me). In addition, whenever I would create a support ticket, the ticket would simply be closed a few minutes after submission with no feedback or resolution. Below you will find a screenshot of the Appeal-A-Ban website with the corresponding account information. I play on PC and connect through the BattleNet launcher

Banned for no reason. I was not even informed that I was banned, I had to find out on my own what was going on with my game. Activision has banned me from the game I paid full price for while lying and claiming I used "unauthorized software and manipulation of game data." I have not even installed anything new on my computer since the day I bought the game at launch. They refuse to actually review my ban.

I go by HEAVEN, also known as RICHFOREVEH. I have amassed over 250k followers on social media, I was on stream playing when the whole lobby decided to report me because they recognized who I was in the game. I was disconnected and started experiencing long wait times and lobbies full of modders. I spent over thousands of dollars on this franchise and put food on the table of these employees. Activision does not have a true support system they have an automated system which lets the computer decide weather you should be banned or not based off your reports. This is ILLEGAL.. for another player to hold the power to ban you by spamming reports is a lawsuit in its own violating consumer rights. I have a great team of lawyers and a lot of time on my hands. I plan on flying into the headquarters in Santa Monica this month to unban my account in person. My Instagram is RICHFOREVEH and my account is RICHFOREVEH#7845148.

Dear activision, i have recently purchased your game and i had been shadow banned immediately resulting in my first lobby being a shadowban lobby. About a week ago i was confirmed to be clear of any cheats and i checked by status on the appeal a ban board. This week just before S4 of the battle pass i have been put under review again meaning that i cant find a lobby that isn't either already finished or isn't full of cheaters and sweats that have had a similar issue and have been falsely reported since they are good at the game.

I cant find a good match and i haven't been given a reason for my account to be put under review, I have heard that it may be because i have razer synapse for my keyboard RGB lights but you could be reported too but even when the investigation ended last time i wasn't given a reason for my shadowban, I am now stuck in lobbies where the game is over already when i join.

Dear Activision Support,

It has been months since I played this game seriously again but as I came back I realised that the false shadow banning problem still exists. This issue seems to affect only select accounts which from my research tend to be at random but it remains consistent within those accounts, when reaching your 10th kill, by looking at the next enemy the game will "disconnect" you and when checking the appeal a ban site, you will see that the account is "under review". I've been having this issue since the launch of Warzone 2 and I've tried everything to solve it, there is no reason for me to be shadow banned as I haven't cheated but this system is clearly flawed and is fuelled by paranoia that this game will suffer the same hacking problem than the last. Doing this does breach consumer rights as I'm 100% certain there is no reason for me to be shadow banned seeing as I don't cheat or even display suspicious behaviours in game. The breach in consumer rights is because this affects the paid portion of the game (Modern Warfare 2) as well as restricts the gameplay in both modes, even though I've payed full price for the game, even more in fact as I purchased the Vault edition, and I've bought the battle pass. Paying full price for a game that then with no reason doesn't allow me to play for a week after reaching a certain amount of kills is surely not appropriate. I urge you to at least consider making a thorough look at my activity in this game in order to truly see if any breach in the terms of service was made that could cause my account to be under review. It is clear this is a flawed automatic process as the review is lifted after an exact amount of time, for me being exactly a week.

I hope we can come to a reasonable resolve for this issue, which would be to lift the review on my account as well as making sure this happens far less often if not never again. My Activision ID is - 20 Nuggets#1382242

Thank you.

I am writing to express my deep concern and frustration regarding the consecutive and unwarranted account reviews that my account has undergone recently. I have been a loyal player and supporter of Activision's games for a considerable period of time, and I believe in maintaining a fair and respectful gaming environment. However, the recent experience with my account has left me baffled and disappointed.

My account details are as follows:

Email: [protected]@gmail.com

In-game Username: YT-BLADExOP#2437042

I would like to highlight that my account has now gone under review for the third time in a row, without any apparent reason or explanation. This repetitive account review process has caused a significant disruption to my gaming experience and has left me feeling unfairly targeted. I have diligently followed all the terms and conditions outlined by Activision and have always adhered to the code of conduct.

I kindly request your immediate attention and assistance in resolving this matter. The consecutive account reviews have not only affected my ability to access and enjoy my favorite games but have also impacted my trust in the platform. I understand that account security is of utmost importance, but I would appreciate if you could provide me with specific details regarding the reasons for these reviews. This information would help me better understand the situation and take necessary measures to prevent such issues in the future.

Moreover, I would like to emphasize that during these reviews, I have not engaged in any activities that violate the terms of service or compromise the integrity of the games. I have invested a considerable amount of time and money into my account and the associated progress, and it is disheartening to experience such interruptions without any reasonable explanation.

In light of the circumstances, I kindly request the following actions to be taken:

Conduct a thorough investigation into my account and provide detailed feedback on the reasons for the consecutive account reviews.

If any violations or suspicious activities have been identified, please provide specific evidence to support those claims.

Take immediate steps to rectify the situation and reinstate my account to its previous state, ensuring that it is free from any unjust restrictions or penalties.

Implement measures to prevent such unnecessary account reviews from occurring in the future and improve communication channels to keep players informed about the status of their accounts.

I believe in maintaining a positive and fair gaming environment and have always supported Activision and its endeavors. I sincerely hope that you will address this matter promptly and with the utmost professionalism. I look forward to a swift resolution and a continued enjoyable gaming experience.

Please let me know if there are any additional details or documents that you require from my end to expedite this process. I can be reached at the email address mentioned above or through the in-game username provided. Thank you for your attention, and I anticipate a satisfactory resolution to this issue.

Hi, I got permabanned for using software that I've never even touched in my life. I love the game and play a lot, but get about 5 kills a game! I tried to appeal the permaban and it got shut down. I now can't appeal or talk to anyone. I know from reddit that this is an appallingly common issue.

Happy to have anyone go though my computer and see that I'm not using any of the said software.