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Hello, my name is Jose Gonzalo Lopez. My Activision account was compromised on 3/29/2024. Upon attempting to log back in on Battle.net around approximately 6:00PM CST on 4/4/2024, I was notified via email that my account had been permanently banned.
I submitted a Ban Appeal but received an email stating that it would not be overturned even though I had stated that my account was compromised in the Appeal.
I submitted an account recovery request, case number [protected], to which I got an email reply stating that the company was unable to process my account recovery request because they did not detect any suspicious activity on my Activision account. Shortly after finding that my account had been compromised, I changed the password to my account to prevent anyone else from accessing it.
Around the same time of submitting the account recovery request, I filed a complaint with the Better Business Bureau, ID Number [protected], to which the company replied, stating that the report was being investigated and once my account was restored I would receive and email and they would have a resolution for me within 24 hours. I did not receive anything from the company for 4 days until I finally got the email stating that they were unable to process the request.
The only contact I've had with the company is through these apparent automated emails as well as what seems like an automated response to the Better Business Bureau complaint. I have not been able to contact an individual from the company to discuss the situation nor has the company clarified what alleged software and manipulation of game data cause the account to be banned or the date or time it was detected.
Below I have listed the Activision account information that has been banned, as well as the account recovery request case number and the complaint ID through the Better Business Bureau.
Activision ID: FirstGonzalo#2677609
Account email: [protected]@hotmail.com
Account Recovery case#: [protected]
BBB complaint ID: [protected]
Thank you very much
Jose Gonzalo Lopez
Claimed loss: 600 Dollars
Desired outcome: Unban Account
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Hey Jose, keep pushing for a response from Activision's customer service and try to get in touch with a real person instead of just automated emails. Use social media platforms or any direct customer service numbers if available. Make sure to document all your communications as you might need to escalate the issue further if not resolved soon. Good luck!