Recently there is a Steam sale where you can buy Call of duty's for a cheaper price.
As a university student that ofcourse doesn't have too much money, I got really happy to finally be able to buy some newer Call of duty's and to play the Story / Zombie mode.
Since I've personally not been a fan of pvp or competitive games last years i did not play this nor buy it for this.
(I could show proof of my steam profile and what i play to show that i do not play shooter / pvp games.
However after playing Black ops cold war (Straight from the steam launcher, with no mods, no modded launcher, no extra program running in the back) I got banned whilst playing the story mode and not once playing a multiplayer match or zombie match in online mode.
Then i tried to appeal this and I get a mail that i used malicious software / a modded launcher?
Now i tried to play some vanguard zombies and 1 match in 2 rounds in (singleplayer) I get banned too.
I cant wrap my head around how this is even an option since i never installed any modded launcher of steam or anything.
Desired outcome: Unban in the games OR Refund of the games.I'd also like an apology / explanation for this since as a university student i barely have any time and i stress a lot and i just wanted to have a relaxing weekend playing these games....