Activision review: Call of Duty unexplained account ban

Dear Sir / Madam,

I am emailing you after finding that my account "has been permanently banned " for no apparent reason, emphasized by the fact that I have not played a Call Of Duty title in months I would like for my ban to be overturned as it is completely unfair for someone who has paid €59.99 (at the time) for the game and has never run any type of cheating software on my PC or any PC for that matter.

Looking at my K/D ratio and my stat's it would be quite obvious that I'm not cheating, I just enjoyed playing this game (for the brief few hours I was able to play it) as it brought back happy memories of playing the original Modern Warfare 2.

I would like to point out that to my knowledge there have been no breaching of Blizzard’s In-Game Code of Conduct performed by me on the matter of communication naming convention or behavior seeing as, as previously stated. I have not played a COD title in a long time. With the intent of keeping a clear communication from both ends I would like to be provided logs or any other type of recorded login history related to my account seeing as this possible unexplained breach of TOS could only be reasonably explained it occurred by someone other than me with access to my account.

Additionally, as your software has had access to the kernel level of my computer, I am requesting access to the data and logs that show evidence of the unauthorized software that you claim was running on my computer. Furthermore, as your reply seems like a blanket automated reply, I wish to make an access request under Article 15 of the GDPR regulations for a copy of any information you keep about me, on computer or in manual form in relation to the above incident including the existence of automated decision-making, including profiling and meaningful information about how decisions are made, the significance and the consequences of processing.

To summarize I am requesting an investigation into the unauthorized software you claim was running on my computer along with the logs and personal data you have obtained from me. I will happily co-operate by allowing a security engineer access to my PC to investigate, either through physical drop off or through a remote session.

Furthermore, now as I have no way to play either the multiplayer or the campaign, I am requesting a full refund for €59.99 as the Digital content I paid for is not fit for purpose.

Kind Regards