Activision review: Modern warfare II and warzone

My account got permanently banned and the last time I played was back in February because I got busy with work and now in September I got to try to play the game and wasn’t working so I played with modern warfare 2019 for about a week than tried to go back to Warfare 2 and come to find out I was banned and I find it hard to believe because I play on Xbox x. So I tried to appeal the ban and probably submitted over 20 tickets and all the same response talking about the guidelines.

They said it was software manipulation, but I play on Xbox not PC. Come to find out somebody downloaded the game on battlenet on my account and was playing on a PC. I’m guessing that’s what caused the account to get banned. I have proof of this and showed them that but it was still not good enough to unbend my account. I’ve spent lots of money on cod games and I’ve been a loyal player since day one but now it’s all gone to waste, and nobody will help me Unbanned my account. And the customer support is very terrible.