My name is Jehad
Dear Sir / Madam, In relation to the email sent on Nov 26,2024, at 3:15 AM. stating that my account "has been permanently banned for using unauthorized software and manipulation of game data" and that my ban will not be overturned is completely unfair for someone who has paid £84.99 for the game twice once on steam platform and on battle net which is both linked to my account currently have this false claim. Has never run any type of cheating software on my PC or any PC for that matter. Looking at my K/D ratio and my stat's it would be quite obvious that I'm not cheating, I just enjoyed playing this game (for the brief few hours I was able to play it) as it brought back happy memories of playing the black ops 6 2.Additionally, as your software has had access to the kernel level of my computer, I am requesting access to the data and logs that show evidence of the unauthorized software that you claim was running on my computer. Furthermore, as your reply seems like a blanket automated reply, I wish to make an access request under Article 15 of the GDPR regulations for a copy of any information you keep about me, on computer or in manual form in relation to the above incident including the existence of automated decision-making, including profiling and meaningful information about how decisions are made, the significance and the consequences of processing. My PC has Intel platform trusted technology AKA TPM 2.0 and Intel (VMX) Virtualization technology , Secure Boot, and Windows 11 memory integrity core isolation, Which prevents any malicious software on my memory motherboard level. To summarize I am requesting an investigation into the unauthorized software you claim was running on my computer along with the logs and personal data you have obtained from me. I will happily co-operate by allowing a security engineer access to my PC to investigate, either through physical drop off or through a remote session,cause the security team have been avoiding my request by dodging the information which my little bit concerns that it’s maybe a corruption in the staff there is a lack of honesty from security and enforcement department there no way from Nov 28 to Dec 21 going with them in loop cycle.Furthermore, now as I have no way to play either the multiplayer or the campaign, the support team seems well know of my issues but due their job policy’s can’t help they said everything is handled by security and enforcement internal team department,which the don't have a support site ,ticket to open case,email to discuss my complaint they depend on appeal system which rejects my request with 2 minutes. This abuse of power positions closing every way possible to contact them as consumer service. I haven't dealt with this headache from support staff like this ever.
I am requesting to look into the enforcement auction that's happened on my account to retrieve because they are full of lies and deny unwilling to help and admit its false banned or full refund for £84.99 as the Digital content I paid for is not fit for purpose.
I attached some files from security team regarding my account record since creation.
Kind Regards.
Account Email Address: jehad.[protected]@gmail.com
Activision ID: Grape Juice#6429246
Claimed loss: $250 dollars3 week of time due the Bad, automated and same response
Desired outcome: 1- to run investigations, Explained the visibility into the specific protocols or detailed findings of the Security and Enforcement Team action on my false banned, including identifying specific third-party applications.
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