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PLEASE READ FULL REVIEW OF THIS SCAM COMPANY!
DO NOT purchase from this company. If you do not stipulate 'pay-as-you-go' option during payment, they will automatically sign you up for 'membership'. This 'membership' will charge you $39.95 a month even if you do not purchase from them again! Luckily I spotted this on the day they took the first $39.95 out of my account. I called immediately and was (understandably) very angry. I spoke with Leidy, who had an attitude (I suppose I wouldn't blame her as she has to be on the defensive all day from angry customers). She did however, cancel my membership and refund me and I received an email confirming this (which I have saved in case there are other issues - I read one review where the customer was told her membership was cancelled, but there was STILL $39.95 taken the next two months without her consent). Below I outline some details about Adore Me, to that consumers can be aware of who they are dealing with.
I have read other stories which were not so straight forward as my case above. Read the MANY complaints on Site Jabber;
http://www.sitejabber.com/reviews/www.adoreme.com
There are also over 80 complaints made against them on the Better Business Bureau website so far THIS YEAR, most of which are with regards to billing without consent (yes, you've guessed it, VIP membership scam);
http://www.bbb.org/new-york-city/Business-Reviews/online-retailer/adore-me-inc-in-new-york-ny-136513/complaints#breakdown
What is going on here may be legal (just about), but it is IMMORAL and I'm presuming a large portion of the company's profits are from this oversight on the customers part. Yes customers should read the fine print, but at the payment point it is so vague - they offer you two separate prices (obviously the membership price is lower) - of course people are going to choose the cheaper, especially when it says there is no membership fee! Read this article from Business Insider which details what I would call a SCAM;
http://www.businessinsider.com/vip-subscription-ecommerce-sites-2013-8
To add to this - it has been suggested elsewhere that the 'boutique' lingerie they offer is simply the same old stuff offered by all other lingerie stores, so you are not even getting anything special. I can't make a comment on this as I don't know the industry well enough, but this lingerie specialist seems to know what she is talking about;
http://www.thelingerieaddict.com/2013/06/adore-me-lingerie-review.html
Overall, if I could give them 0 stars I would. And I never write reviews (really, NEVER!), but it irked me greatly because there are so many innocent customers out there getting scammed. Yes, Leidy pointed out (when I asked her if she thought it was immoral) that there are many other subscription sites that do the same thing, I suggested to her - with that logic, it could be argued that it's OK to steal from someone because others are doing it. And that is what Adore Me are doing in my opinion... STEALING.
I hope that customers read this before they purchase, and not afterwards. Although I'm guessing the majority of people will only read this after they have had a cruel surprise in their checking account!
The complaint has been investigated and resolved to the customer’s satisfaction.
Adore Me has immoral business practices. I have to call each month to cancel "my membership" even though I was told it was "cancelled" three months ago. Ironic that I must cancel something on a monthly basis the first week of every month for a membership I never signed up for. Every month, they bill me again. Every month I have to call ad spend a week just getting my newest credit. Beyond Frustrating!
I read above that someone said we're stupid for not seeing the membership agreement upon placing first order. I can promise you it was not there when I placed my first and only order on my cell phone. I also know someone who had a similar experience using a tablet. If you are interested in knowing what you're getting into as a first time buyer I strongly suggest you place your order on a lap top or desktop computer. This is the only thing I can thank Adore Me for, teaching me to never make a purchase, as a first time buyer off of my mobile phone.
Although they have responded to my e-mails, Adore Me's customer service reps respond in a manner that shows they don't read my e-mails nor care about what I have to say. They still address me as a member and tell me if I cancel my membership I won't be able to use my unused credits {that I never authorized them to charge me for}. Like I want to be their customer?!
In the meantime this company cannot get their act together and they definitely are scammers. I have finally contacted my credit card company and asked them to block this merchant as an unauthorized merchant. I will also contact the BBB, as suggested above, to make sure I get the most current charge credited back to my account.
Customer service is supposed to find a resolution for the customer. Instead, I think they enjoy frustrating their customers to either ensure job security or hone the next agent's customer service skills. I hate this company!
I completely encourage you not to shop Adore Me.
Hello - I am working on a story for NBC News about subscription service companies. If you would be willing to share your experience with me, please contact me at eric.salzman(at)nbcuni.com. Thanks.
PLEASE DO READ: I just recently made a purchase to AdoreMe on the 8th of January, 2017; my payment went thru on the 9th--- over $100.00 in merchandise which I was very excited to make my purchase because I did not read any reviews yet until after the fact.
On the website, it says orders are received and processed within two to three days... now mine had been processing for about six days before I sent the the first e-mail to customer support... to which I only got an automated response. For the last three days I've sent e-mails and had not heard back even an automated reply this time so I called customer support to see what was going on.
After calling twice I finally got through to which the woman said she didn't know why my order was still just processing or why no one had responded to my e-mails and she would look into the matter and e-mail me back. Now I had gotten a prompt e-mail back from her explaining that she still did not know why my order was only still processing but that she would let me know when it did go through to be shipped... now I sent her an e-mail back as quickly as she responded asking that they just cancel my order and refund my money because I was not happy with the process and didn't even want the product anymore... no e-mail back... I e-mail again... nothing...
So I call up again and get through right away to another woman who told me that "unfortunately at this time, there is no way to refund my purchase even though my order has not yet shipped and there is nothing that I or she can do about it." So they took my money right away and even though my order has not yet been processed or shipped, I cannot cancel my order even though it has been over a week and nothing has happened aside from them taking my money. I'm even afraid to cancel my account because god forbid I need to return the merchandise and they will probably give me just as hard a time anyways. She gave me a $10 voucher towards my next purchase which I would love to have told her to stick it you know where but I know there really isn't anything they can do about it and I'm sure, based on the reviews I've now read, that they get this all day, every day.
So now I am stuck $100.00 out, with no way to get my money back and no merchandise or any idea on when I will or if I will ever see said merchandise... also-- the reviews they share on their website are fake-- there is no where to write your own review and I thumbs downed them all and when I came back to the page they were all back to the same numbers...
NEVER AGAIN-- THIS COMPANY IS NOT GOOD AND HAD I READ THE REVIEWS FIRST I WOULD HAVE NEVER EVEN TRIED... BETTER OFF STICKING WITH VICTORIA'S SECRET i AM SO PISSED OFF AT THE WAY I'VE BEEN TREATED HERE.
Shameless grotesque scam. Signed up for nothing! Asked not to receive notifications or promotions of any kind. Was bombarded with promotions and texts even after unsubsxrubing from every list. And was then charged 39.95 out of the blue to my credit card! Which will happen EVERY MONTH till you figure out/take the time to to cancel. Will NEVER EVER buy from Abhor Me again!
I was subscribed to the elite box, every month they would take $20 of my credit card stating a returned item was damaged, which it was not true, they did this to me 3 times until I finally had to cancel because they were just stealing from me, is this is not considered a crime, I dont know what is